# Compare BestNotes vs TherapyNotes, LLC 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare BestNotes and TherapyNotes, LLC based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/73807-118981/BestNotes-vs-TherapyNotes-com

---

# BestNotes vs TherapyNotes, LLC Features and Cost Comparison

Last updated May 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

BestNotesTherapyNotes, LLC2/4 selected

[BestNotes](https://www.capterra.com/p/73807/BestNotes/)[4.5 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/)

[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.7 (962)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/)

[## BestNotes](https://www.capterra.com/p/73807/BestNotes/)[4.5 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/)

Starting Price

$59.00/month

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.4

Customer Service

4.6

Reviews Sentiment

Based on [198 reviews](#user-reviews)

Positive

181

Neutral

15

Negative

2

[## TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.7 (962)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/)

Starting Price

$59.00/month

Value-for-Money

4.6

Functionality

4.5

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

Based on [962 reviews](#user-reviews)

Positive

906

Neutral

28

Negative

28

## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Features in Mental Health EHR Software

22 / 33

Only BestNotes

-   Customizable Reports
-   For Substance Abuse Therapy

Best performer

25 / 33

Only TherapyNotes, LLC

-   Electronic Payments
-   For Group Therapy
-   Insurance Eligibility Verification

User satisfaction

User satisfaction

4.5

User reviews[198](https://www.capterra.com/p/73807/BestNotes/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.5

Customer support

4.6

User satisfaction

4.7

User reviews[962](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/)

Ease of use

4.7

Functionality

4.5

Value for money

4.6

Customer support

4.7

Price starts from

Price starts from

$59Per User, Per Month

-   Free version
-   Free trial

Price starts from

$59Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Behavioral Health Organization Drug Treatment including: detox, residential, intensive outpatient and after care. Therapeutic Boarding Schools Psychiatrist Mental Health Professional

Best for

Psychologists, therapists, psychiatrists, social workers, and mental health professionals.

## User reviews

Pros & cons

AH

Andrea H.

Program Director

> "All client information, notes, and treatment plans are stored in one place and are easy to access with built-in..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6879570)

AH

Andrea H.

Program Director

> "Forms and templates that don’t fully match program needs, including data exports and reports, can be clunky or..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6879570)

Dr. Meghan F.

Director of Clinical Operations

> "They are responsive, the platform does what you need it to do, and it is set up to support the communication and..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877684)

VR

Verified Reviewer

Clinical Director

> "The individual in our agency who can make changes to BN is difficult to get connected with, so there should be..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878632)

JE

Jennifer E.

Director of Clinical Services

> "We have been using Bestnotes for our electronic medical records for 5 years and have always had nearly immediate..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6880404)

GO

Greg O.

Executive Clinical Director

> "Assessments aren’t customizable - multiple components of the assessment we do not utilize and I’d love to..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877662)

SB

Sunni B.

Administrative Assistant

> "I like how it displays the patient's demographics and the contacts on the main page, I like how it shows..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6647621)

JH

Jennifer H.

BRS Program Manager

> "New users cannot see calendar appointments from before their start date."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___7025114)

AL

Ashley L.

Director

> "BestNotes makes it so easy to do all of our document tracking, document storing, charting notes, and billing, in..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535047)

DT

Debbie T.

Quality Assurance Manager

> "I don't like having to pay for certain staff to have an account just to be able to sign Treatment Plans. "

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877621)

JL

Janice L.

Clinical Director

> "The tabs will save automatically. When I am ready to save and sign, it is one click. When reviewing documents..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877631)

WD

Westley D.

APSS CSA

> "Some of the features felt a little clunky at first, and it took time to get used to navigating everything.”"

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878240)

RG

Rachelle G.

Intake Coordinator

> "I use BestNotes daily and it helps me out when I'm trying to recover patient records in a pinch."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878207)

AM

Amanda M.

Counselor

> "Unable to put work hours (availability) in the calendar without making an appointment (or at least I can't figure..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6560573)

Angela C.

HITECH Security Officer and Billing Coordinator

> "The autogenerated ledgers and signers is is wonderful; less time for my billers to submit claims."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877588)

Rod S.

CEO

> "The font is too small on some of the screens."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877598)

Rod S.

CEO

> "BestNotes is cost effective and the customer service is excellent. When I call customer service the longest wait..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877598)

ML

Maurissa L.

Supervisor and Therapist

> "The telehealth platform and portal seem to be challenging for some clients to use."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877582)

DJ

Dawn J.

CEO

> "I personally love the format, the ease of integration with DSMV diagnosis codes and criteria selection that is..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877627)

AA

Aaron A.

Clinical Director

> "There are issues when trying to get signatures from parents."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___7004124)

Dr. Meghan F.

Director of Clinical Operations

> "Working with clients with EDs the set up works well for our clinic and multidisciplinary team."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877684)

MS

Misty S.

Mental Health Clinician

> "Therapy notes to not automatically save and if a note is accidentally closed you lose everything."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6694222)

MY

Marcia Y.

Billing

> "By far the most outstanding feature is the exceptional customer service--every time we call with a question or..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6707330)

MB

Miste B.

Director of Operations

> "There are too many clicks for flow of process to create a new client in the system."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695875)

GO

Greg O.

Executive Clinical Director

> "I love how seamless documentation is - templates are easy to customize and match out clinical offerings and needs."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877662)

KH

Keith H.

Adult Peer Support Specialist

> "It is hard to save notes from being lost if backed out of an open note."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6550083)

NA

Nicole A.

Victim Advocate

> "Overall it works, it does feel a little hard to learn the program, but once you get used to the layout and..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6823206)

TW

Tiffany W.

Operations Manager

> "Like they make updates to the system but forget to update the examples in the training area so they look..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6554819)

KH

Keith H.

Adult Peer Support Specialist

> "Also you can use Qlog to communicate with others in your company, which can save a lot of time."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6550083)

EK

Eugene K.

Certified Alcohol and drug counselor

> "It's inconvenient to have to log out and in on each account."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877614)

JK

James K.

DIrector of counseling

> "After we began using Best Notes it has made our record keeping very easy and helpful."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878316)

TO

Teri O.

Administrative Specialist

> "This survey is making me fill this box in, and there is nothing to add for this question."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535036)

GO

Greg O.

Executive Clinical Director

> "Easy and user friendly EMR for documentation, easy to teach new staff, and adaptable to our clinical needs."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877662)

JS

Janae S.

Intake Coordinator

> "It looks a little dated and it could be updated with better features."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6647662)

JP

Justin P.

Director of Operations

> "I know about as much as I need to, and when I don't BestNotes support has been fantastic about responding and..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6883590)

CL

Christie L.

Chief Compliance Officer

> "Some templates are not able to be modified as easily."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535161)

BK

Beau K.

Counselor

> "Lots of features are easily intuitive and make notes easier esspecially for recurrent clients. "

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6697626)

Joe R.

IT Director

> "Backend is dated."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877570)

KS

Kenny S.

Intake Doc Coordinator

> "Useful in many ways and thorough with information needed as well as smooth process with training to learn more..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6570879)

AB

Alisa B.

Service Coordinator

> "I dislike always having to log back in after signing a client's documents."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535031)

SR

Stephanie R.

Clinician

> "I have been able to navigate forms and the med clinical tab fairly easily."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695784)

MM

Matthew M.

Counselor

> "The telehealth portion is not ideal for me at this time."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695063)

RA

Rachel A.

Outpatient Supervisor

> "Reports helpful to daily/weekly/monthly tasks and tracking."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6734252)

AL

Ashley L.

Director

> "I was honestly very against having all of our files be entirely 100% online."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535047)

MN

Michael N.

Clinical Services Supervisor

> "The assistance from the Bestnotes team, training videos, and the ease of learning how to navigate the system..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6630749)

TC

Tiffany C.

Case Manager

> "Sometimes the sections of the notes are repetitive"

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6550071)

EO

ERICA O.

HR

> "Having an app also makes it easy to look at stuff on the go."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6884461)

TS

Terry S.

Clinician

> "I wish things were better vetted before they are rolled out."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695598)

FP

Femia P.

Chief Operations Officer

> "Every time we have reached out, we’ve been met with timely, knowledgeable, and patient assistance."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877657)

JH

Jennifer H.

BRS Program Manager

> "This is very frustrating and difficult."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___7025114)

BA

Benvinda A.

Administrator assistant

> "once you learn how to use the program it was very easy to navigate and you can add to the program when needed for..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6658848)

HP

Hannah P.

LCSW

> "It was also sometimes not very user friendly."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6521528)

VR

Verified Reviewer

Director of Technology

> "The price is also significantly cheaper than other platforms we've seen."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877689)

MB

Micah B.

CFO/COO

> "They do not provide compliance oversight, and are not up to date on your states regulatory requirements or..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#SoftwareAdvice___3744744)

Joe R.

IT Director

> "Needs more features to become more user friendly."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877570)

JV

Jessie V.

Social Worker, Therapist

> "This is often quite frustrating"

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695550)

AB

Alisa B.

Service Coordinator

> "I like the ease of access to files and information, as well as the flexibility in updating those."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535031)

JB

Jennifer B.

Case Manager

> "I don’t like all the navigating one has to do between screens to get notes completed."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___3970022)

VR

Verified Reviewer

Director of Technology

> "Our clinical staff often remark how easy BestNotes is to use compared to other EMR systems."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877689)

IJ

Ida J.

Treatment Coordinator

> "I can not think of anything that I don't like... it has been updated to accommodate all my needs, and the needs..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___3832662)

BB

Billie B.

Clinical

> "It is easy to train people on."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___7048287)

AM

Allison M.

Intake Coordinator/Human Resources

> "Unable to think of something that I do not like."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___3831186)

VR

Verified Reviewer

Director of Technology

> "Their API is easy to work with and does most of the things we need."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877689)

YF

Yosune F.

Owner; Counselor

> "Learning the coding and billing side of things has been the most challenging."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2882797)

JK

James K.

DIrector of counseling

> "Very helpful resident record process."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878316)

DD

Daniela D.

Social Worker

> "The thing I like least about this software is that there is a whole download of an app that has to be done on the..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2571076)

FP

Femia P.

Chief Operations Officer

> "The greatest strength has been their exceptional technical support team."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877657)

TH

Tanner H.

Program Director

> "It is a very boring system to look at(looks very outdated). Though everything can communicate and be customized..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2685316)

VR

Verified Reviewer

Director of Technology

> "Their support team is responsive and helpful and are always there when you need them."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877689)

SS

Sharon S.

Chief Clinical Officer

> "As we are new to using BestNotes I am not sure if its a technical error or user error but it fails to carry over..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2340309)

JD

Jessica D.

Office Administrator Manager

> "Having the ability use and train with this program is easy."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877595)

CB

Christina B.

Outpatient Therapist

> "When we first started we were unable to send patient forms to clients. "

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2349772)

Brandi G.

Adult Peer Support Specialist

> "The fields are easy to access and they align well."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878243)

TH

Tanner H.

Program Director

> "Visual appeal is lacking."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2685316)

[View Reviews](https://www.capterra.com/p/73807/BestNotes/reviews/)

BH

Bhumi H.

Operations Specialist

> "Therapynotes was great for our team because it provided functions like appointment scheduling and notes for appointments."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6852987)

Michelle G.

Therapist

> "What makes this particularly concerning is that these claims were marked as successfully sent within the system, creating the impression they had..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919)

VR

Verified Reviewer

Digital Marketer

> "Managing intake forms is very easy and integraes well with our native CRM."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7146419)

Michelle G.

Therapist

> "Due to a clearinghouse error affecting claims submitted through the TherapyNotes system, multiple claims were never received by the payer, resulting..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919)

AW

Ashley W.

Owner

> "I’ve been a user for over a decade, and TherapyNotes has supported the growth of my group practice seamlessly."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7049199)

JM

Jessica M.

Licensed Professional Counselor

> "The most frustrating thing is that the program can be glitchy for the video conferencing, so I do have to have a back up alternative link for clients."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7119330)

Ali R.

LMFT

> "Also, I learned that they can handle my Medicare billing which I had no idea about."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7095135)

Michelle G.

Therapist

> "We received an email in February 2026, but after speaking with another TherapyNotes user, I learned she did not receive any notification or the fax..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919)

AW

Ashley W.

Owner

> "The price is fair for the amount of functionality, reliability, and support included."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7049199)

Michelle G.

Therapist

> "Claims were marked as sent but never transmitted due to a clearinghouse error, resulting in over $2,000 in lost reimbursement."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919)

AK

Alexander K.

Counsellor

> "This makes it really easy to access them whenever I need to and it also allows me to quickly filter through them to find any specific note I need to..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6527514)

DK

Darcie K.

HIM Director

> "tracking and reporting for missed appointments is extremely difficult, billing secondary insurances is not an easy process, areas for notes and memos..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6673431)

HM

Heather M.

Online Platform Coordinator

> "We have never had any trouble teaching a new employee how to schedule, they have always caught on within minutes."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7122175)

ML

Mika L.

Biller

> "It doesn't allow you to add a new intake appointment for EAP services."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7051044)

BM

Bridget M.

Owner

> "I love that Therapy Notes is user friendly interface that saves time and makes it easier for my staff to learn and navigate especially with having..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6576984)

Michelle G.

Therapist

> "The issue was not identified in time, and I was required to manually reconstruct and fax claims."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919)

AW

Ashley W.

Owner

> "The client portal is straightforward and easy for clients to use, with very few issues on their end."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7049199)

Michelle G.

Therapist

> "By the time the issue was identified, the claims had fallen outside the payer’s timely filing window."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919)

JM

Jessica M.

Licensed Professional Counselor

> "It is a simple EHR that is easy to navigate and keep notes organized."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7119330)

BH

Bhumi H.

Operations Specialist

> "The mobile app is good however in order to see the full overview you still have to use the website so the app is a bit useless."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6852987)

AW

Ashley W.

Owner

> "Their support team is responsive, knowledgeable, and genuinely cares about helping users."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7049199)

Michelle G.

Therapist

> "At this point, the continued back-and-forth over a clear service failure, without acknowledgment of responsibility, is unreasonable."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919)

JE

John E.

Sole Proprietor

> "The note templates are easy to follow and can be easily customized. "

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7100555)

Michelle G.

Therapist

> "Support staff were initially courteous, but communication became increasingly vague and, at times, evasive."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919)

SS

Shaquita S.

CEO PMHNP

> "You can add multiple locations if you practice in more than one place which is really neat."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6456786)

BH

Bhumi H.

Operations Specialist

> "We did find that some features could not be customized for specialized documenation."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6852987)

SS

Shaquita S.

CEO PMHNP

> "I loved the integration of telehealth into the system and the charting template."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6456786)

AK

Alexander K.

Counsellor

> "Writing case notes was something that used to take a long time and required me to create a whole new note every time. "

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6527514)

MB

Melissa B.

Speech-Language Pathologist

> "Her customer service alone is reason enough for me to continue my TherapyNotes subscription."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7041269)

PB

Paige B.

Sole Proprietor and Counselor

> "Hidden costs, random debits from my intended deposits, no customer care or loyalty at all"

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6387711)

MLB

Mary Lou B.

LPC

> "Excellent in friendly and knowledgeable support services, set up to keep me compliant, helpful portal forms (which they keep adding to, recently..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6172387)

TW

Tiffany W.

Director of Operations

> "With my schedule being as busy as it is, it was hard for me to transition from my current EHR because of the steep learning curve."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6636699)

KR

Kaye R.

Licensed Clinical Psychologist

> "Excellent and quick telephone customer service with an expansive hours of operation, ease of insurance billing, simple design that is easy to follow,..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#SoftwareAdvice___4936690)

Michelle G.

Therapist

> "Communication around this issue was also inconsistent."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919)

BB

Brenda B.

LPCC, ATR, LSAA

> "I love the support whenever I have an issue,e big or small."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7054881)

AH

Amands H.

APRN, Medication provider

> "Sending prescriptions is a nightmare, the tab to aend prescriptions will disappear and then reappear and then that tab takes 2-3 minutes to load."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6304059)

BB

Brenda B.

LPCC, ATR, LSAA

> "I have been working with therapy notes for the past 4 years and have found it to be the best platform to use."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7054881)

KR

Kaye R.

Licensed Clinical Psychologist

> "Clients must contact an administrator in order to reset their own password; there is no reason this should be the case. When using a Telehealth..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#SoftwareAdvice___4936690)

NM

Nancy M.

Licensed Professional Counselor

> "Therapy Notes allows me as an independent provider to feel secure in maintaining compliancy, securing PHI, and obtaining routine consents as needed."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___4811773)

AH

Amanda H.

APRN, CNM, PMHNP-BC

> "There is no patient messaging system as most medication providers have for patients, this just means pt have to contact via email and another..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6150057)

AW

Ashley W.

Owner

> "TherapyNotes delivers strong value."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7049199)

DK

Darcie K.

HIM Director

> "Reports and data collection is almost non existent."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6673431)

RP

Rebekah P.

Instructor, Counselor

> "It is quite comprehensive, and the free version allows access to several functions."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6651965)

EF

Emily F.

Owner

> "It requires a lot of steps to send them via paper when certain insurance companies won't allow for electronic submission."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#SoftwareAdvice___4981371)

ET

Ellie T.

Owner, Psychologist

> "I find the charting to be very user-friendly, and, if you're billing insurance, they include within their documentation everything that insurance..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6119886)

BS

Bridget S.

LMFT

> "Every once in a while the text reminder function doesn't work and I wish there was a way to get that money back or prove it a reminder didn't send."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6186252)

WT

Walterson T.

Therapist

> "I like how templates for notes are transferable to subsequent notes"

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6492380)

KR

Kaye R.

Licensed Clinical Psychologist

> "Sometimes there is excessive clicking; I dislike that there is no one-click option to charge all/multiple copays for all clients at the end of the..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#SoftwareAdvice___4936690)

ML

Mika L.

Biller

> "Easy to understand, learning and operating the schedule is simple."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7051044)

LM

Linday M.

Director

> "We can now use the group therapy option, but that means duplicating progress notes which is not our favorite activity anyway. "

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___4815828)

NS

Nina S.

Owner

> "I've been using TherapyNotes since I opened my private practice and have been extremely happy with it, especially in the past couple of years since..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6139512)

Desiree G.

Peer Support Worker

> "Just a little more pricey than some of the other products that are the same as this."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6677514)

TG

Tara G.

Co-Founder, Co-Owner, Operator, SLP

> "The organization of the system was helpful in maintaining patient records."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6697421)

LP

Lois P.

Admin and therapist

> "The new change with the treatment plans/some infrequent issues that catch me off guard and I need to call for assist with - mostly with billing"

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6165417)

AP

Amy P.

Mental Health Therapist

> "Anytime I have had trouble with billing or questions about anything TherapyNotes responds within 24 hours. When I reduced my client load to less..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#SoftwareAdvice___4957629)

KR

Kaye R.

Licensed Clinical Psychologist

> "This has proven to be an issue numerous times when the client needed to contact me to resend their link to access the portal."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#SoftwareAdvice___4936690)

ID

Ilissa D.

Therapist

> "I can easily send things to my clients in this virtual day and age."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6660177)

RT

Rocky T.

Intake Coordinator

> "When switching from ZOOM to TN Telehealth, it has felt a bit clunky with multiple A/V issues."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6128813)

Ali R.

LMFT

> "was so patient with me and addressed each question I had."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7095135)

JH

Julie H.

Therapist

> "I am all for security and verification, however this requires calling multiple times and waiting on hold over 30 minutes, listening to outgoing..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___3942304)

MBO

Mary Beth O.

Billing Specialist

> "Everything is interconnected and the more you use it, the better you become at figuring why things happen in TherapyNotes"

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6385183)

KR

Kaye R.

Licensed Clinical Psychologist

> "Also, it is a major inconvenience that clients cannot reset their own passwords on the portal."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#SoftwareAdvice___4936690)

Kristin H.

owner

> "Therapy Notes is a great all around EHR/EMR/RCM software."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7128018)

JH

Jamie H.

LPC

> "The second is the lack of ease in trying to have a non-therapist or non-therapy related events through the platform."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6142709)

JR

Jamie R.

Psychotherapist, owner

> "It is affordable and the features offered are extensive for the price."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6853600)

JV

Joyce V.

Psychologist

> "There is an intermittent problem with the speed at which a document may print."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#SoftwareAdvice___4936199)

MB

Melissa B.

Speech-Language Pathologist

> "She is obviously an excellent employee and I hope this organization will recognize her and offer an incentive for her exceptional service."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7041269)

KC

Kimberly C.

Owner and therapist

> "it does not track external authorization which is highly needed to EAP session"

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6278335)

TF

Tanice F.

Clinic Coordinator

> "As well, Therapy Notes executives listen to their users, actually inviting suggestions, and then working to implement solutions quickly. "

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6398602)

MB

Marie B.

Administrative Assistant

> "I must say the only thing I have a problem with is posting secondary payments from Medigap insurances. When I post secondary payments, I Type in the..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___4801678)

DA

Damian A.

Wellness and outpatient Therapy

> "Its very easy to navigate with prompt guidance and guidelines."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7137365)

NC

Nancy C.

Psychotherapist

> "No HIPPA-compliant email/texting/phone service offered"

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6122273)

JB

Jennifer B.

Counselor

> "I like that i didnt have to have 2 separate softwares for behavioral/ mental health"

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6690376)

ME

Mostafa E.

Director

> "It used to be good when it started now they just seem greedy for cash and up charge for everything with no customer service."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6303095)

VR

Verified Reviewer

CEO

> "Very easy to keep track of therapy."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7061119)

AH

Alixandra H.

Licensed Mental Health Counselor

> "I'm also unable to easily remove past billing on people's billing history that I wasn't yet using therapy notes for billing but was still using you..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___4789795)

BB

Brittany B.

Marriage and Family Therapist

> "Excellent customer service."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7125988)

DB

Dusty B.

Admin Assistant

> "Billing has been the most frustrating part which is unfortunate. If I could use a completely different system, I would."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6267986)

JM

Jessica M.

Licensed Professional Counselor

> "Overall it’s been great using therapynotes."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7119330)

LM

Linday M.

Director

> "There is still no standard for setting up a couple or family as the client. "

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___4815828)

[View Reviews](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/)

## User interface

4.52 (198)

4.67 (962)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

BestNotes

22/33

-   AI Copilot
-   Appointment Scheduling
-   Charting
-   Claims Management
-   Coding Assistance
-   Confirmations/Reminders
-   Customizable Reports
-   Document Management
-   Electronic Payments
-   Electronic Signature
-   EMR/EHR
-   E-Prescribing
-   For Group Therapy
-   For Mental/Behavioral Health
-   For Substance Abuse Therapy
-   Generative AI
-   HIPAA Compliant
-   Initial Assessments
-   Insurance Eligibility Verification
-   Medical Billing
-   Medication Alerts/Warnings
-   Medication Management
-   Mobile App
-   Patient Communications
-   Patient Portal
-   Practice Management
-   Prescription Management
-   Reporting & Statistics
-   Telemedicine
-   Therapy Notes
-   Third-Party Integrations
-   Treatment Planning
-   Workflow Management

[See all features](https://www.capterra.com/p/73807/BestNotes/#features)

TherapyNotes, LLC

Top features

25/33

-   AI Copilot
-   Appointment Scheduling
-   Charting
-   Claims Management
-   Coding Assistance
-   Confirmations/Reminders
-   Customizable Reports
-   Document Management
-   Electronic Payments
-   Electronic Signature
-   EMR/EHR
-   E-Prescribing
-   For Group Therapy
-   For Mental/Behavioral Health
-   For Substance Abuse Therapy
-   Generative AI
-   HIPAA Compliant
-   Initial Assessments
-   Insurance Eligibility Verification
-   Medical Billing
-   Medication Alerts/Warnings
-   Medication Management
-   Mobile App
-   Patient Communications
-   Patient Portal
-   Practice Management
-   Prescription Management
-   Reporting & Statistics
-   Telemedicine
-   Therapy Notes
-   Third-Party Integrations
-   Treatment Planning
-   Workflow Management

[See all features](https://www.capterra.com/p/118981/TherapyNotes-com/#features)

### Recognition

BestNotes is recognized as a top-rated tool in 5 Capterra Shortlist reports

Best Value Mental HealthSoftware (2022) 

No recognitions have been awarded to TherapyNotes, LLC

### Deployment & support

BestNotes

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

TherapyNotes, LLC

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

BestNotes

-   By BestNotes
-   Located in United States
-   Founded in 2003

TherapyNotes, LLC

-   By TherapyNotes, LLC
-   Located in United States
-   Founded in 2012

## Popular Comparisons

[BestNotes](https://www.capterra.com/p/73807/BestNotes/)[4.52 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/)

vs

[Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/)

$59/month

Price

$0

4.4

Features

4.3

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/73807-195467/BestNotes-vs-Care-Patron)

[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.67 (962)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/)

vs

[Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/)

$59/month

Price

$0

4.5

Features

4.3

4.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/118981-195467/TherapyNotes-com-vs-Care-Patron)

[BestNotes](https://www.capterra.com/p/73807/BestNotes/)[4.52 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/)

vs

[EHRYourWay](https://www.capterra.com/p/118789/EHR-YOUR-WAY/)[4.88 (528)](https://www.capterra.com/p/118789/EHR-YOUR-WAY/reviews/)

$59/month

Price

Contact vendor for pricing

4.4

Features

4.8

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/73807-118789/BestNotes-vs-EHR-YOUR-WAY)

[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.67 (962)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/)

vs

[EHRYourWay](https://www.capterra.com/p/118789/EHR-YOUR-WAY/)[4.88 (528)](https://www.capterra.com/p/118789/EHR-YOUR-WAY/reviews/)

$59/month

Price

Contact vendor for pricing

4.5

Features

4.8

4.7

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/118789-118981/EHR-YOUR-WAY-vs-TherapyNotes-com)

[BestNotes](https://www.capterra.com/p/73807/BestNotes/)[4.52 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/)

vs

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[4.56 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/)

$59/month

Price

$49/month

4.4

Features

4.3

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/73807-130710/BestNotes-vs-SimplePractice)

[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.67 (962)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/)

vs

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[4.56 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/)

$59/month

Price

$49/month

4.5

Features

4.3

4.7

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/118981-130710/TherapyNotes-com-vs-SimplePractice)

[BestNotes](https://www.capterra.com/p/73807/BestNotes/)[4.52 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/)

vs

[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)[4.37 (1,033)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/)

$59/month

Price

$29/month

4.4

Features

4.1

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/73807-130400/BestNotes-vs-TheraNest-Mental-Health)

[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.67 (962)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/)

vs

[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)[4.37 (1,033)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/)

$59/month

Price

$29/month

4.5

Features

4.1

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/118981-130400/TherapyNotes-com-vs-TheraNest-Mental-Health)

[BestNotes](https://www.capterra.com/p/73807/BestNotes/)[4.52 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/)

vs

[Alleva](https://www.capterra.com/p/180899/Alleva/)[4.47 (282)](https://www.capterra.com/p/180899/Alleva/reviews/)

$59/month

Price

Contact vendor for pricing

4.4

Features

4.4

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/73807-180899/BestNotes-vs-Alleva)

[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.67 (962)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/)

vs

[Alleva](https://www.capterra.com/p/180899/Alleva/)[4.47 (282)](https://www.capterra.com/p/180899/Alleva/reviews/)

$59/month

Price

Contact vendor for pricing

4.5

Features

4.4

4.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/118981-180899/TherapyNotes-com-vs-Alleva)

[BestNotes](https://www.capterra.com/p/73807/BestNotes/)[4.52 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/)

vs

[CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[4.73 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/)

$59/month

Price

$49.95/month

4.4

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/73807-124769/BestNotes-vs-CounSol-com)

[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.67 (962)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/)

vs

[CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[4.73 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/)

$59/month

Price

$49.95/month

4.5

Features

4.5

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/118981-124769/TherapyNotes-com-vs-CounSol-com)