# Compare BestNotes vs CounSol.com 2026 | Capterra > Unsure of what to choose? Check Capterra to compare CounSol.com and BestNotes based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/73807-124769/BestNotes-vs-CounSol-com --- # CounSol.com vs BestNotes Features and Cost Comparison Last updated May 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CounSol.comBestNotes2/4 selected [CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[4.7 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/) [BestNotes](https://www.capterra.com/p/73807/BestNotes/)[4.5 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/) [## CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[4.7 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/) Starting Price $49.95/month Value-for-Money 4.7 Functionality 4.5 Ease of Use 4.6 Customer Service 4.9 Reviews Sentiment Based on [829 reviews](#user-reviews) Positive 811 Neutral 17 Negative 1 [## BestNotes](https://www.capterra.com/p/73807/BestNotes/)[4.5 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/) Starting Price $59.00/month Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.4 Customer Service 4.6 Reviews Sentiment Based on [198 reviews](#user-reviews) Positive 181 Neutral 15 Negative 2 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in Mental Health EHR Software Best performer 25 / 33 Only CounSol.com - Electronic Payments - For Group Therapy - Patient Communications 22 / 33 Only BestNotes - Coding Assistance - Customizable Reports - For Substance Abuse Therapy User satisfaction User satisfaction 4.7 User reviews[829](https://www.capterra.com/p/124769/CounSol-com/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.7 Customer support 4.9 User satisfaction 4.5 User reviews[198](https://www.capterra.com/p/73807/BestNotes/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.5 Customer support 4.6 Price starts from Price starts from $49.95Flat Rate, Per Month - Free version - Free trial Price starts from $59Per User, Per Month - Free version - Free trial Best for Best for Mental Health Professionals in private or group practices - Therapists, Counselors(LPC, LCPC, LPCC, LMHC, LMFT, NCC), Psychiatrists, Psychologists, Social Workers(LCSW), Coaches and more. Best for Behavioral Health Organization Drug Treatment including: detox, residential, intensive outpatient and after care. Therapeutic Boarding Schools Psychiatrist Mental Health Professional ## User reviews Pros & cons LS Lucy S. Licensed Psychologist > "It has simplified my life to have so many of my private practice business systems in one place: intake paperwork, session notes, billing and..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6862054) WB Wesley B. Therapist > "That is, I was required to complete lengthy documents, certifying that I would do things (e.g., maintain PCI manuals) that I doubt almost any..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7020887) MK Maura K. Licensed Professional Counselor and Practice Owner > "Kudos to \[sensitive content hidden\] for rapid responses, checking on system issues the few times they have occurred, and guiding me through..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7005072) JE Julie E. Therapist > "I only recently learned that I have to change the settings to have refunds apply to my clients' accounts so I have to tell them not to look at..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6658065) Suzie S. Licensed Mental Health Therapist, Certified EMDR Counselor > "Counsol has made working my practice so easy to schedule appointments, write notes, send forms to clients, and so much more." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7119381) Abigail M. Individual and Couples Therapist > "Also the interface is difficult when working with couples (only one member is the account holder and the other is the extra contact)" [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6877372) MS Michael S. Psychologist > "It manages everything I need in one place—client scheduling, billing, secure note-taking, and overall client management." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7021048) JA Jennifer A. OWNER- LICENSED MENTAL HEALTH COUNSELOR > "Counsol.com has the availability for virtual telehealth sessions, but the feature is not user friendly for the therapist or client. " [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6689443) LS Lucy S. Licensed Psychologist > "I love that my clients can access their account independently to manage sessions, print billing statements, and send secure messages." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6862054) BM Brad M. Licensed Professional Counselor > "The only thing that I can think of that I have not had luck with is getting them to add a fee so I can recoup clients that use a credit card. ..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6351115) Kirk M. Director of Operations and Marketing > "The system covers everything we need and is very user friendly, all at a reasonable price. When I do have questions or come across something..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7129856) LB Latasha B. Clinical Director > "The least thing I like about counsol.com is the client dashboard, because it looks very generic and basic." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7020892) CD Catherine D. Owner > "I wish that as technology has grown there were more webinars or trainings on how to use the software more effectively and that the notes temples..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6350026) BQ Briana Q. Clinical Social Worker > "It's a lengthy process and, each time I ask why the money was not deposited, they do not provide an answer - it's hard to tell if this is..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6350298) MS Michael S. Psychologist > "The platform has been stable and reliable, which gives me peace of mind knowing that both my notes and billing are handled securely and..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7021048) MT Madeline T. Licensed Professional Counselor > "Overall, the clunkiness makes it too hard to use for a therapist." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7119765) BD Brenda D. Director and Owner > "It seamlessly integrates with scheduling, billing, and client communication, streamlining workflow for professionals." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6692001) QM Queen M. Therapist > "the struggle of creating forms , when people are creating their charts often it will say that it is a duplicate only" [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6434795) MD MARSHA D. OWNER, CLINICIAN > "Progress notes have check off boxes that are changeable, and assists in having HIPAA compliance." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7005772) Abigail M. Individual and Couples Therapist > "I haven't figured out a way to assign a form for them to fill out on their end." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6877372) NK Natalie K. Owner > "From the very beginning, we found their platform to be user-friendly and intuitive, making it easy for us to navigate through the various..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7021057) DC Deb C. Owner > "I would have to pay more monthly for my text reminders to state which office they have their session at." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6427783) IQ Ivan Q. Practice Owner > "Counsol gives the ability to great group, and complete group progress notes for all members. " [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6689550) DL Daniel L. Mental Health Therapist > "There are times where if i need to change one day or one week that the scheduler can be challenging." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6351290) JW Jonee W. Practitioner > "The client portal is a great feature, making it easy for clients to complete paperwork and send secure messages." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6689840) SG Stefanie G. Licensed Clinical Social Worker > "There is no ability to send HIPAA compliant faxes to other providers." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6657674) SM Scott M. Owner > "I really like the ability to customize my dashboard. When I log in to my account, I see what's needed and I don't see anything else. " [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6350491) LM Leticia M. Licensed Professional Counselor > "Some of the major Mental Health treatment approaches are missing from the listed interventions list on the progress note template such as IFS..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___4949068) Suzie S. Licensed Mental Health Therapist, Certified EMDR Counselor > "This program offers so many assets, making it a huge value, cost-wise." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7119381) JW Jonee W. Practitioner > "Some features take time to learn, and setting up customization can be a bit tedious." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6689840) Dr. Dana C. A. Licensed Marriage and Family Therapist > "Everything can be signed electronically, and I can electronically send documents for therapy homework with ease." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6657659) AP Angela P. Owner LPC > "For virtual sessions, there seems to always be connection issues, sound issues, etc." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6361984) MM Monika M. Professional Counselor > "A safe and secure space to conduct my notes, sessions, and communications with clients." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6427879) TH Teja H. LISW > "It can sometimes feel outdated in its interface and the look of the portal." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6427546) NK Natalie K. Owner > "The customer support team has been exceptionally responsive and helpful, providing us with prompt assistance whenever we had questions or needed..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7021057) MH Matt H. Licensed Professional Counselor > "So, I question why I'm paying the same monthly subscription fee after years of use when it's not funding improvements." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6356544) MK Maura K. Licensed Professional Counselor and Practice Owner > "This has been helpful b/c following up with questions/comments is done with ease; there is no familiarizing someone "new" to the case/issue. " [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7005072) ZB Zach B. Licensed Professional Counselor > "I did not like the telehealth software option during the pandemic." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6350506) RS Rachel S. Practice owner > "I also really appreciate the simplicity of submitting insurance claims and the seamless accounting for payments received." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6427805) MW Michelle W. Owner and Mental Health Provider > "The virtual platform is not very good, it has a lot of bugs." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6695964) MS Michael S. Psychologist > "As a licensed psychologist, I have been using CounSol.com consistently since 2019, and it has become an indispensable part of my practice." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7021048) EK Emily K. Play Therapist > "I don’t like that I can’t click and drag appointments around the calendar like I could with other software I have tried." [See full review](https://www.capterra.com/p/124769/CounSol-com/#SoftwareAdvice___6144444) WB Wesley B. Therapist > "They have been very responsive with my requests for practice-specific changes to the interface." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7020887) LN LaToya N. Therapist > "It can be very challenging navigating the system." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6368579) PS Pam S. Owner, LCSW > "I like the personalized service, fast response time and individual forms created." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6689668) SM Scott M. Owner > "CounSol addressed many of those issues, but fell short in other ways. " [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6350491) RN Roxanne N. Licensed Professional Counselor > "I appreciate all of the different options to create my own templates and all of the features involved." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6351898) KM Kimberly M. Owner, Clinical and Executive Supervisor, Therapist > "If I had to select a "con", I'd say that I am not crazy about the telehealth platform as 99 percent of our clients cannot access it. " [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6226092) AL Ashley L. Therapist > "I have really appreciated CounSol on the whole and value their customer support, ease of set up, prioritization of protecting client..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6350040) SM Scott M. Owner > "I came from a big-name CRM for therapists and absolutely hated it. " [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6350491) BK Brittany K. Counselor > "He is quick to respond, always helps solve problems, answers questions efficiently, and never gives up even when we encounter something unusual." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6857516) KS Kathryn S. Psychotherapist > "Forms were difficult to implement, and there was zero customization of the client registration form, meaning my clients were being asked to..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3826899) LM Leticia M. Licensed Professional Counselor > "I was able to set-up my system relying on this guide including uploading treatment worksheets for each progress note session where this was..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___4949068) VR Verified Reviewer Executive Director > "Sometimes it is quite confusing (particularly at first). And sometimes one cannot understand certain features, particularly around insurance..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___4950011) Abigail M. Individual and Couples Therapist > "I'm used to working with the system and my contact point has always been helpful and responsive." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6877372) RW Rebecca W. Licensed Mental Health Counselor > "Adding new clients if they don't log on right away they can get lost in the system." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___4949099) BM Brad M. Licensed Professional Counselor > "I love the personal touch and having LIVE customer service, unlike almost all other counseling EHR services that you find out there." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6351115) JU Jodi U. LMHC > "It took me a while to figure out the ability to keep the billing separate between the Total and Client responsibility headings." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3923449) DBL Dr Barton L. Psychologist > "sensitive content hidden\] " is great, supportive, knowledgeable, and explains any aspect of the platform efficiently and easily with kindness..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7021097) DM Debbie M. Licensed Professional Counselor > "They receive error messages. " [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___4949081) DF Dana F. Owner Therapist > "Reminder texts are standard and helpful as well as payment through Square is seamless." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6351475) HS Heather S. Licensed Mental Health Counselor > "They have been able to change small features for me (adding time zone to text reminders, for example), but the other features I really need are..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3366482) SK Samantha K. Therapist > "I have been using the system with a group practice and now individually and it has been seamless." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7021675) GN Grey N. Counselor > "The integrated telehealth is really basic and doesn’t work as well as others." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3829320) VW Vernesia W. Licensed Professional Counselor > "It helps with time management." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7005745) Leslie M. Owner > "It lacks flexibility there, cant add a co-clinician." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3827458) KB Kristal B. Owner Therapist > "CounSol offers the best customer support with your own personal rep who responds to your needs in a very timely manner." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6350522) BS Brenda S. Counselor > "Some of the reports are difficult to navigate on my own." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___4462819) EQ Elizabeth Q. Therapist > "I am one person in a private practice, I find that CounSol meets all my needs, satisfies my clients and is very easy to use." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7005794) BK Brittany K. Counselor > "Billing is a little complicated and that has probably been the most frustrating piece." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3826948) DC Deb C. Owner > "I like the auto texting of reminders the day before their session." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6427783) KO Kisha O. Marriage and Family Therapist > "The ability to create and upload your own forms is a little confusing and time consuming at first. " [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3366580) HB Halie B. Licensed Professional Counselor- Associate > "It offers excellent value for the cost, especially when compared to similar platforms." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7029013) DD Dee D. President > "Things like, crisis, client contact, groups, case management, peer support specialists, and prescribers, are no billable due to the documents..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___2838946) MD MARSHA D. OWNER, CLINICIAN > "Troubleshooting is easy with a real person for assistance, not a phone tree." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7005772) JL Jen L. Owner > "I also reduce the reading because I don't quite agree with the billing charges that are used for their sister billing company." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3341633) SS Sydney S. Licensed Professional Counselor > "CounSol.com has been a game-changer for my practice. " [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7000851) JL Jen L. Owner > "I also reduce the reading because I don't quite agree with the billing charges that are used for their sister billing company." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3341633) BK Brittany K. Counselor > "The best part about CounSol is actually the customer service." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6857516) SM Shawna M. Director > "The telehealth system could use some improvement as it does not have a share feature." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3336202) [View Reviews](https://www.capterra.com/p/124769/CounSol-com/reviews/) AH Andrea H. Program Director > "All client information, notes, and treatment plans are stored in one place and are easy to access with built-in..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6879570) AH Andrea H. Program Director > "Forms and templates that don’t fully match program needs, including data exports and reports, can be clunky or..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6879570) Dr. Meghan F. Director of Clinical Operations > "They are responsive, the platform does what you need it to do, and it is set up to support the communication and..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877684) VR Verified Reviewer Clinical Director > "The individual in our agency who can make changes to BN is difficult to get connected with, so there should be..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878632) JE Jennifer E. Director of Clinical Services > "We have been using Bestnotes for our electronic medical records for 5 years and have always had nearly immediate..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6880404) GO Greg O. Executive Clinical Director > "Assessments aren’t customizable - multiple components of the assessment we do not utilize and I’d love to..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877662) SB Sunni B. Administrative Assistant > "I like how it displays the patient's demographics and the contacts on the main page, I like how it shows..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6647621) JH Jennifer H. BRS Program Manager > "New users cannot see calendar appointments from before their start date." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___7025114) AL Ashley L. Director > "BestNotes makes it so easy to do all of our document tracking, document storing, charting notes, and billing, in..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535047) DT Debbie T. Quality Assurance Manager > "I don't like having to pay for certain staff to have an account just to be able to sign Treatment Plans. " [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877621) JL Janice L. Clinical Director > "The tabs will save automatically. When I am ready to save and sign, it is one click. When reviewing documents..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877631) WD Westley D. APSS CSA > "Some of the features felt a little clunky at first, and it took time to get used to navigating everything.”" [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878240) RG Rachelle G. Intake Coordinator > "I use BestNotes daily and it helps me out when I'm trying to recover patient records in a pinch." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878207) AM Amanda M. Counselor > "Unable to put work hours (availability) in the calendar without making an appointment (or at least I can't figure..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6560573) Angela C. HITECH Security Officer and Billing Coordinator > "The autogenerated ledgers and signers is is wonderful; less time for my billers to submit claims." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877588) Rod S. CEO > "The font is too small on some of the screens." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877598) Rod S. CEO > "BestNotes is cost effective and the customer service is excellent. When I call customer service the longest wait..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877598) ML Maurissa L. Supervisor and Therapist > "The telehealth platform and portal seem to be challenging for some clients to use." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877582) DJ Dawn J. CEO > "I personally love the format, the ease of integration with DSMV diagnosis codes and criteria selection that is..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877627) AA Aaron A. Clinical Director > "There are issues when trying to get signatures from parents." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___7004124) Dr. Meghan F. Director of Clinical Operations > "Working with clients with EDs the set up works well for our clinic and multidisciplinary team." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877684) MS Misty S. Mental Health Clinician > "Therapy notes to not automatically save and if a note is accidentally closed you lose everything." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6694222) MY Marcia Y. Billing > "By far the most outstanding feature is the exceptional customer service--every time we call with a question or..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6707330) MB Miste B. Director of Operations > "There are too many clicks for flow of process to create a new client in the system." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695875) GO Greg O. Executive Clinical Director > "I love how seamless documentation is - templates are easy to customize and match out clinical offerings and needs." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877662) KH Keith H. Adult Peer Support Specialist > "It is hard to save notes from being lost if backed out of an open note." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6550083) NA Nicole A. Victim Advocate > "Overall it works, it does feel a little hard to learn the program, but once you get used to the layout and..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6823206) TW Tiffany W. Operations Manager > "Like they make updates to the system but forget to update the examples in the training area so they look..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6554819) KH Keith H. Adult Peer Support Specialist > "Also you can use Qlog to communicate with others in your company, which can save a lot of time." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6550083) EK Eugene K. Certified Alcohol and drug counselor > "It's inconvenient to have to log out and in on each account." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877614) JK James K. DIrector of counseling > "After we began using Best Notes it has made our record keeping very easy and helpful." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878316) TO Teri O. Administrative Specialist > "This survey is making me fill this box in, and there is nothing to add for this question." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535036) GO Greg O. Executive Clinical Director > "Easy and user friendly EMR for documentation, easy to teach new staff, and adaptable to our clinical needs." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877662) JS Janae S. Intake Coordinator > "It looks a little dated and it could be updated with better features." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6647662) JP Justin P. Director of Operations > "I know about as much as I need to, and when I don't BestNotes support has been fantastic about responding and..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6883590) CL Christie L. Chief Compliance Officer > "Some templates are not able to be modified as easily." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535161) BK Beau K. Counselor > "Lots of features are easily intuitive and make notes easier esspecially for recurrent clients. " [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6697626) Joe R. IT Director > "Backend is dated." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877570) KS Kenny S. Intake Doc Coordinator > "Useful in many ways and thorough with information needed as well as smooth process with training to learn more..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6570879) AB Alisa B. Service Coordinator > "I dislike always having to log back in after signing a client's documents." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535031) SR Stephanie R. Clinician > "I have been able to navigate forms and the med clinical tab fairly easily." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695784) MM Matthew M. Counselor > "The telehealth portion is not ideal for me at this time." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695063) RA Rachel A. Outpatient Supervisor > "Reports helpful to daily/weekly/monthly tasks and tracking." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6734252) AL Ashley L. Director > "I was honestly very against having all of our files be entirely 100% online." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535047) MN Michael N. Clinical Services Supervisor > "The assistance from the Bestnotes team, training videos, and the ease of learning how to navigate the system..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6630749) TC Tiffany C. Case Manager > "Sometimes the sections of the notes are repetitive" [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6550071) EO ERICA O. HR > "Having an app also makes it easy to look at stuff on the go." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6884461) TS Terry S. Clinician > "I wish things were better vetted before they are rolled out." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695598) FP Femia P. Chief Operations Officer > "Every time we have reached out, we’ve been met with timely, knowledgeable, and patient assistance." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877657) JH Jennifer H. BRS Program Manager > "This is very frustrating and difficult." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___7025114) BA Benvinda A. Administrator assistant > "once you learn how to use the program it was very easy to navigate and you can add to the program when needed for..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6658848) HP Hannah P. LCSW > "It was also sometimes not very user friendly." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6521528) VR Verified Reviewer Director of Technology > "The price is also significantly cheaper than other platforms we've seen." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877689) MB Micah B. CFO/COO > "They do not provide compliance oversight, and are not up to date on your states regulatory requirements or..." [See full review](https://www.capterra.com/p/73807/BestNotes/#SoftwareAdvice___3744744) Joe R. IT Director > "Needs more features to become more user friendly." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877570) JV Jessie V. Social Worker, Therapist > "This is often quite frustrating" [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695550) AB Alisa B. Service Coordinator > "I like the ease of access to files and information, as well as the flexibility in updating those." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535031) JB Jennifer B. Case Manager > "I don’t like all the navigating one has to do between screens to get notes completed." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___3970022) VR Verified Reviewer Director of Technology > "Our clinical staff often remark how easy BestNotes is to use compared to other EMR systems." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877689) IJ Ida J. Treatment Coordinator > "I can not think of anything that I don't like... it has been updated to accommodate all my needs, and the needs..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___3832662) BB Billie B. Clinical > "It is easy to train people on." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___7048287) AM Allison M. Intake Coordinator/Human Resources > "Unable to think of something that I do not like." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___3831186) VR Verified Reviewer Director of Technology > "Their API is easy to work with and does most of the things we need." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877689) YF Yosune F. Owner; Counselor > "Learning the coding and billing side of things has been the most challenging." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2882797) JK James K. DIrector of counseling > "Very helpful resident record process." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878316) DD Daniela D. Social Worker > "The thing I like least about this software is that there is a whole download of an app that has to be done on the..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2571076) FP Femia P. Chief Operations Officer > "The greatest strength has been their exceptional technical support team." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877657) TH Tanner H. Program Director > "It is a very boring system to look at(looks very outdated). Though everything can communicate and be customized..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2685316) VR Verified Reviewer Director of Technology > "Their support team is responsive and helpful and are always there when you need them." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877689) SS Sharon S. Chief Clinical Officer > "As we are new to using BestNotes I am not sure if its a technical error or user error but it fails to carry over..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2340309) JD Jessica D. Office Administrator Manager > "Having the ability use and train with this program is easy." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877595) CB Christina B. Outpatient Therapist > "When we first started we were unable to send patient forms to clients. " [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2349772) Brandi G. Adult Peer Support Specialist > "The fields are easy to access and they align well." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878243) TH Tanner H. Program Director > "Visual appeal is lacking." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2685316) [View Reviews](https://www.capterra.com/p/73807/BestNotes/reviews/) ## User interface 4.73 (829) 4.52 (198) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features CounSol.com Top features 25/33 - AI Copilot - Appointment Scheduling - Charting - Claims Management - Coding Assistance - Confirmations/Reminders - Customizable Reports - Document Management - Electronic Payments - Electronic Signature - EMR/EHR - E-Prescribing - For Group Therapy - For Mental/Behavioral Health - For Substance Abuse Therapy - Generative AI - HIPAA Compliant - Initial Assessments - Insurance Eligibility Verification - Medical Billing - Medication Alerts/Warnings - Medication Management - Mobile App - Patient Communications - Patient Portal - Practice Management - Prescription Management - Reporting & Statistics - Telemedicine - Therapy Notes - Third-Party Integrations - Treatment Planning - Workflow Management [See all features](https://www.capterra.com/p/124769/CounSol-com/#features) BestNotes 22/33 - AI Copilot - Appointment Scheduling - Charting - Claims Management - Coding Assistance - Confirmations/Reminders - Customizable Reports - Document Management - Electronic Payments - Electronic Signature - EMR/EHR - E-Prescribing - For Group Therapy - For Mental/Behavioral Health - For Substance Abuse Therapy - Generative AI - HIPAA Compliant - Initial Assessments - Insurance Eligibility Verification - Medical Billing - Medication Alerts/Warnings - Medication Management - Mobile App - Patient Communications - Patient Portal - Practice Management - Prescription Management - Reporting & Statistics - Telemedicine - Therapy Notes - Third-Party Integrations - Treatment Planning - Workflow Management [See all features](https://www.capterra.com/p/73807/BestNotes/#features) ### Recognition CounSol.com is recognized as a top-rated tool in 5 Capterra Shortlist reports BestNotes is recognized as a top-rated tool in 5 Capterra Shortlist reports Best Value Mental HealthSoftware (2022)  ### Deployment & support CounSol.com Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos BestNotes Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details CounSol.com - By CounSol.com - Located in United States - Founded in 2011 BestNotes - By BestNotes - Located in United States - Founded in 2003 ## Popular Comparisons [CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[4.73 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/) vs [EHRYourWay](https://www.capterra.com/p/118789/EHR-YOUR-WAY/)[4.88 (528)](https://www.capterra.com/p/118789/EHR-YOUR-WAY/reviews/) $49.95/month Price Contact vendor for pricing 4.5 Features 4.8 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/118789-124769/EHR-YOUR-WAY-vs-CounSol-com) [BestNotes](https://www.capterra.com/p/73807/BestNotes/)[4.52 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/) vs [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/) $59/month Price $0 4.4 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/73807-195467/BestNotes-vs-Care-Patron) [CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[4.73 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/) vs [Sessions Health](https://www.capterra.com/p/10002269/Sessions-Health/)[4.89 (122)](https://www.capterra.com/p/10002269/Sessions-Health/reviews/) 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