# Compare BestNotes vs TheraNest 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare BestNotes and TheraNest based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/73807-130400/BestNotes-vs-TheraNest-Mental-Health

---

# BestNotes vs TheraNest Features and Cost Comparison

Last updated May 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

BestNotesTheraNest2/4 selected

[BestNotes](https://www.capterra.com/p/73807/BestNotes/)[4.5 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/)

[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)[4.4 (1,033)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/)

[## BestNotes](https://www.capterra.com/p/73807/BestNotes/)[4.5 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/)

Starting Price

$59.00/month

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.4

Customer Service

4.6

Reviews Sentiment

Based on [198 reviews](#user-reviews)

Positive

181

Neutral

15

Negative

2

[## TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)[4.4 (1,033)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.3

Functionality

4.1

Ease of Use

4.3

Customer Service

4.4

Reviews Sentiment

KH

TH

CW

Based on [1,033 reviews](#user-reviews)

Positive

900

Neutral

83

Negative

50

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## Summary

* * *

Key features rated by users

Features selected based on 4,591 reviews from mental health software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

83%Fit

High performer

Feature ratings

HIPAA Compliant

4.9

Therapy Notes

4.6

Charting

4.6

EMR/EHR

4.6

Appointment Scheduling

4.6

82%Fit

Feature ratings

HIPAA Compliant

4.8

Therapy Notes

4.6

Charting

4.5

EMR/EHR

4.2

Appointment Scheduling

4.3

User satisfaction

User satisfaction

4.5

User reviews[198](https://www.capterra.com/p/73807/BestNotes/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.5

Customer support

4.6

User satisfaction

4.4

User reviews[1,033](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/)

Ease of use

4.3

Functionality

4.1

Value for money

4.3

Customer support

4.4

Price starts from

Price starts from

$59Per User, Per Month

-   Free version
-   Free trial

Price starts from

$29Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Behavioral Health Organization Drug Treatment including: detox, residential, intensive outpatient and after care. Therapeutic Boarding Schools Psychiatrist Mental Health Professional

Best for

Solo practitioners and group therapy practices, family counseling centers, mental health agencies, social service organizations, faith-based groups, psychology practices, schools, and universities.

## User reviews

Pros & cons

AH

Andrea H.

Program Director

> "All client information, notes, and treatment plans are stored in one place and are easy to access with built-in..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6879570)

AH

Andrea H.

Program Director

> "Forms and templates that don’t fully match program needs, including data exports and reports, can be clunky or..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6879570)

Dr. Meghan F.

Director of Clinical Operations

> "They are responsive, the platform does what you need it to do, and it is set up to support the communication and..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877684)

VR

Verified Reviewer

Clinical Director

> "The individual in our agency who can make changes to BN is difficult to get connected with, so there should be..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878632)

JE

Jennifer E.

Director of Clinical Services

> "We have been using Bestnotes for our electronic medical records for 5 years and have always had nearly immediate..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6880404)

GO

Greg O.

Executive Clinical Director

> "Assessments aren’t customizable - multiple components of the assessment we do not utilize and I’d love to..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877662)

SB

Sunni B.

Administrative Assistant

> "I like how it displays the patient's demographics and the contacts on the main page, I like how it shows..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6647621)

JH

Jennifer H.

BRS Program Manager

> "New users cannot see calendar appointments from before their start date."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___7025114)

AL

Ashley L.

Director

> "BestNotes makes it so easy to do all of our document tracking, document storing, charting notes, and billing, in..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535047)

DT

Debbie T.

Quality Assurance Manager

> "I don't like having to pay for certain staff to have an account just to be able to sign Treatment Plans. "

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877621)

JL

Janice L.

Clinical Director

> "The tabs will save automatically. When I am ready to save and sign, it is one click. When reviewing documents..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877631)

WD

Westley D.

APSS CSA

> "Some of the features felt a little clunky at first, and it took time to get used to navigating everything.”"

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878240)

RG

Rachelle G.

Intake Coordinator

> "I use BestNotes daily and it helps me out when I'm trying to recover patient records in a pinch."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878207)

AM

Amanda M.

Counselor

> "Unable to put work hours (availability) in the calendar without making an appointment (or at least I can't figure..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6560573)

Angela C.

HITECH Security Officer and Billing Coordinator

> "The autogenerated ledgers and signers is is wonderful; less time for my billers to submit claims."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877588)

Rod S.

CEO

> "The font is too small on some of the screens."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877598)

Rod S.

CEO

> "BestNotes is cost effective and the customer service is excellent. When I call customer service the longest wait..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877598)

ML

Maurissa L.

Supervisor and Therapist

> "The telehealth platform and portal seem to be challenging for some clients to use."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877582)

DJ

Dawn J.

CEO

> "I personally love the format, the ease of integration with DSMV diagnosis codes and criteria selection that is..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877627)

AA

Aaron A.

Clinical Director

> "There are issues when trying to get signatures from parents."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___7004124)

Dr. Meghan F.

Director of Clinical Operations

> "Working with clients with EDs the set up works well for our clinic and multidisciplinary team."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877684)

MS

Misty S.

Mental Health Clinician

> "Therapy notes to not automatically save and if a note is accidentally closed you lose everything."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6694222)

MY

Marcia Y.

Billing

> "By far the most outstanding feature is the exceptional customer service--every time we call with a question or..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6707330)

MB

Miste B.

Director of Operations

> "There are too many clicks for flow of process to create a new client in the system."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695875)

GO

Greg O.

Executive Clinical Director

> "I love how seamless documentation is - templates are easy to customize and match out clinical offerings and needs."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877662)

KH

Keith H.

Adult Peer Support Specialist

> "It is hard to save notes from being lost if backed out of an open note."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6550083)

NA

Nicole A.

Victim Advocate

> "Overall it works, it does feel a little hard to learn the program, but once you get used to the layout and..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6823206)

TW

Tiffany W.

Operations Manager

> "Like they make updates to the system but forget to update the examples in the training area so they look..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6554819)

KH

Keith H.

Adult Peer Support Specialist

> "Also you can use Qlog to communicate with others in your company, which can save a lot of time."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6550083)

EK

Eugene K.

Certified Alcohol and drug counselor

> "It's inconvenient to have to log out and in on each account."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877614)

JK

James K.

DIrector of counseling

> "After we began using Best Notes it has made our record keeping very easy and helpful."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878316)

TO

Teri O.

Administrative Specialist

> "This survey is making me fill this box in, and there is nothing to add for this question."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535036)

GO

Greg O.

Executive Clinical Director

> "Easy and user friendly EMR for documentation, easy to teach new staff, and adaptable to our clinical needs."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877662)

JS

Janae S.

Intake Coordinator

> "It looks a little dated and it could be updated with better features."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6647662)

JP

Justin P.

Director of Operations

> "I know about as much as I need to, and when I don't BestNotes support has been fantastic about responding and..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6883590)

CL

Christie L.

Chief Compliance Officer

> "Some templates are not able to be modified as easily."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535161)

BK

Beau K.

Counselor

> "Lots of features are easily intuitive and make notes easier esspecially for recurrent clients. "

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6697626)

Joe R.

IT Director

> "Backend is dated."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877570)

KS

Kenny S.

Intake Doc Coordinator

> "Useful in many ways and thorough with information needed as well as smooth process with training to learn more..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6570879)

AB

Alisa B.

Service Coordinator

> "I dislike always having to log back in after signing a client's documents."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535031)

SR

Stephanie R.

Clinician

> "I have been able to navigate forms and the med clinical tab fairly easily."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695784)

MM

Matthew M.

Counselor

> "The telehealth portion is not ideal for me at this time."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695063)

RA

Rachel A.

Outpatient Supervisor

> "Reports helpful to daily/weekly/monthly tasks and tracking."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6734252)

AL

Ashley L.

Director

> "I was honestly very against having all of our files be entirely 100% online."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535047)

MN

Michael N.

Clinical Services Supervisor

> "The assistance from the Bestnotes team, training videos, and the ease of learning how to navigate the system..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6630749)

TC

Tiffany C.

Case Manager

> "Sometimes the sections of the notes are repetitive"

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6550071)

EO

ERICA O.

HR

> "Having an app also makes it easy to look at stuff on the go."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6884461)

TS

Terry S.

Clinician

> "I wish things were better vetted before they are rolled out."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695598)

FP

Femia P.

Chief Operations Officer

> "Every time we have reached out, we’ve been met with timely, knowledgeable, and patient assistance."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877657)

JH

Jennifer H.

BRS Program Manager

> "This is very frustrating and difficult."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___7025114)

BA

Benvinda A.

Administrator assistant

> "once you learn how to use the program it was very easy to navigate and you can add to the program when needed for..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6658848)

HP

Hannah P.

LCSW

> "It was also sometimes not very user friendly."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6521528)

VR

Verified Reviewer

Director of Technology

> "The price is also significantly cheaper than other platforms we've seen."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877689)

MB

Micah B.

CFO/COO

> "They do not provide compliance oversight, and are not up to date on your states regulatory requirements or..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#SoftwareAdvice___3744744)

Joe R.

IT Director

> "Needs more features to become more user friendly."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877570)

JV

Jessie V.

Social Worker, Therapist

> "This is often quite frustrating"

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695550)

AB

Alisa B.

Service Coordinator

> "I like the ease of access to files and information, as well as the flexibility in updating those."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535031)

JB

Jennifer B.

Case Manager

> "I don’t like all the navigating one has to do between screens to get notes completed."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___3970022)

VR

Verified Reviewer

Director of Technology

> "Our clinical staff often remark how easy BestNotes is to use compared to other EMR systems."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877689)

IJ

Ida J.

Treatment Coordinator

> "I can not think of anything that I don't like... it has been updated to accommodate all my needs, and the needs..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___3832662)

BB

Billie B.

Clinical

> "It is easy to train people on."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___7048287)

AM

Allison M.

Intake Coordinator/Human Resources

> "Unable to think of something that I do not like."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___3831186)

VR

Verified Reviewer

Director of Technology

> "Their API is easy to work with and does most of the things we need."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877689)

YF

Yosune F.

Owner; Counselor

> "Learning the coding and billing side of things has been the most challenging."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2882797)

JK

James K.

DIrector of counseling

> "Very helpful resident record process."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878316)

DD

Daniela D.

Social Worker

> "The thing I like least about this software is that there is a whole download of an app that has to be done on the..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2571076)

FP

Femia P.

Chief Operations Officer

> "The greatest strength has been their exceptional technical support team."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877657)

TH

Tanner H.

Program Director

> "It is a very boring system to look at(looks very outdated). Though everything can communicate and be customized..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2685316)

VR

Verified Reviewer

Director of Technology

> "Their support team is responsive and helpful and are always there when you need them."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877689)

SS

Sharon S.

Chief Clinical Officer

> "As we are new to using BestNotes I am not sure if its a technical error or user error but it fails to carry over..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2340309)

JD

Jessica D.

Office Administrator Manager

> "Having the ability use and train with this program is easy."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877595)

CB

Christina B.

Outpatient Therapist

> "When we first started we were unable to send patient forms to clients. "

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2349772)

Brandi G.

Adult Peer Support Specialist

> "The fields are easy to access and they align well."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878243)

TH

Tanner H.

Program Director

> "Visual appeal is lacking."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2685316)

[View Reviews](https://www.capterra.com/p/73807/BestNotes/reviews/)

KH

Kamal H.

Psychologist

> "Scheduling, notes, client information, and billing were all accessible within the same platform, and once I learned where things were, I..."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7149841)

CR

Cathlene R.

Clinical Director

> "Over all it has been good, its getting a bit expensive as every luttle thing like using the ledger now costs so I have to use another way pf..."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7114204)

TH

Tyler H.

Psychologist

> "I also appreciate the new update with booking appointments on a continuous basis, that saves me a lot of time!"

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7115461)

IO

Irina O.

Administrator

> "I know you have done a rehaul of the scheduling process - and this is what I've been mostly using in Theranest, but it still is lacking in..."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7113521)

CW

Claire W.

Licensed Therapist

> "It helps me stay organized with my daily therapy sessions and keeps important tasks on my radar."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7110252)

KH

Kamal H.

Psychologist

> "Some features weren’t where I intuitively expected them to be, and it made the system feel more cumbersome than it needed to be. Once I..."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7149841)

GP

Greta P.

Psychotherapist

> "has all I need--scheduling, reminders, CC billing, superbills, telehealth platform, customizable forms"

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#SoftwareAdvice___6707726)

WM

Whitney M.

Therapist

> "Can sometimes struggle with connection issues or items saving if I need to toggle between more than one tab."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7115692)

DB

Dorit B.

Therapist

> "Scheduling appointments is simple, and I can make changes to my schedule without any hassle."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7110228)

TW

Tina W.

Administrative assistant

> "Documents disappearing after saved in file, appointments disappear for no reason therefore our counselors have to save hardcopy since we..."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7010824)

DS

Dani S.

Assistant Director

> "I appreciate the user friendly format on Theranest, as well as the ability to communicate easily with several people simultaneously."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7110227)

DNM

D'Nicole M.

Therapist

> "I do not like how this program does not automatically save my work. If I am not saving notes/assessments (short and or long documents)..."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6699252)

LK

Lori K.

Director

> "I like that the cost is based on the number of clients you're working with as opposed to the number of staff."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7112056)

MG

Marilyn G.

psychotherapist

> "the recent "abrupt" change in scheduling, it is counter intuitive, not user friendly for the clinician, overly complicated."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7112622)

MT

Madison T.

Student Clinical Mental Health Counselor

> "I think it has helped me a lot and keeps everything in tact for client paperwork and when I need something fast"

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7117464)

KH

Kamal H.

Psychologist

> "Support wasn’t terrible, but it wasn’t consistently reliable either. When I needed help with something time‑sensitive, the response time..."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7149841)

SG

Sarah G.

Licensed Professional Counselor

> "Theranest has been great for me to schedule and document all of my clients."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7113457)

CD

Chris D.

Clinical Director

> "I actually got someone today on chat - which is the very first time in the 6 years this has ever happened - and then had to spend literally..."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6415776)

AB

Adina B.

Owner Aromatherapy Consultant

> "I also like the customizable templates for progress notes."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7054286)

TM

Todd M.

Psychotherapist

> "Im very frustrated that the scrolling features often do not work on my Android phone."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7113454)

MB

Marlene B.

Independent Contractor

> "As a therapist, I think Theranest is easy to use and is clear how to schedule appointments, change appointments, and create and write my..."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7113500)

KH

Kamal H.

Psychologist

> "The biggest frustration for me was the number of small but disruptive technical issues."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7149841)

KH

Kamal H.

Psychologist

> "Not having to jump between multiple platforms saved time and kept things more organized."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7149841)

BB

Blanche B.

Psychotherapist

> "Sometimes it is hard to get concise follow up from customer support when I put in a call. "

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7113622)

JB

Janice B.

CPC-I Mental Health Counselor

> "I like appointment scheduling, easy-to-use notes, and assessments."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7113661)

KH

Kamal H.

Psychologist

> "None of these were catastrophic on their own, but they added up and interrupted my workflow more than I’d like."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7149841)

TH

Tyler H.

Psychologist

> "I appreciate the options to review and resend patient receipts."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7115461)

JL

Jess L.

Clinical Psychologist

> "Over the course of 7 years the service has declined, such that the customer service is no longer personal and live, but highly automated and..."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#SoftwareAdvice___6771390)

DS

Dani S.

Assistant Director

> "My position doesn't require me to use all of the features, but in exploring them, I can tell they are all very user friendly."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7110227)

MW

Marcia W.

LPC

> "A few years back TN was a little bit clunky to use moving from screen to screen."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7118070)

SY

Stacey Y.

psychotherapist

> "easy to navigate, billing is easy, can create standardized forms, can upload documents into client file, agenda and calendar view are..."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6687081)

SK

Sima K.

Psychotherapist

> "I reached out to the Ensora support team, they could not detect what had happened to those notes…still missing?!!!"

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7117550)

TM

Todd M.

Psychotherapist

> "Customer service has been professional and attentive they also get back to me in a timely matter that has been a plus."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7113454)

CW

Claire W.

Licensed Therapist

> "Very occasionally there can be minor issues with telehealth sessions."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7110252)

KH

Kamal H.

Psychologist

> "What I liked most about TheraNest was how simple and centralized it made my workflow."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7149841)

MS

Maria S.

LMHC

> "They have created a financial loss because of a glitch in their system and are unable to explain why this has occurred and still..."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#SoftwareAdvice___7035866)

LK

Lori K.

Director

> "I appreciate that the developers send out information about changes made."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7112056)

RB

Rose B.

Counselor

> "There are pages (Locus/discharge pages), that are not to be used."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7110512)

EJ

Emily J.

Operations Manager

> "However, with the recent cost increase we are considering switching. If you are a small practice with mostly self-pay clients, its a good..."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6824859)

AD

Annmarie D.

Therapist

> "TheraNest has become a bit difficult to navigate, even though I like the new set up."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7116756)

AD

Annmarie D.

Therapist

> "The upgrade is easy to manage, however, difficult navigating to the calendar."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7116756)

LC

Laura C.

Counselor

> "The telehealth platform sometimes experiences difficulties during sessions."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7113360)

MT

Madison T.

Student Clinical Mental Health Counselor

> "It makes my job easier to click on one thing and have it all be there."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7117464)

JZ

Jennie Z.

CEO and company owner

> "One example, the appointment times on my daily agenda were showing appointments in PST and I am in EST, it took almost 8 weeks to resolve."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6716330)

DS

Deborah S.

therapist

> "this is the first online platform i have used and like the note and intake ease of writing and all information in one place for clients."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6705525)

CD

Chris D.

Clinical Director

> "Customer service is "available" but expect to wait for days before they reply back to you - usually asking questions you have already told..."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6415776)

MW

Marcia W.

LPC

> "TheraNest was a great choice for my first EHR system when I opened my own practice."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7118070)

AA

Adriana A.

LMFT Trainee

> "I also find the new billing system less efficient than the previous one."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7111812)

JV

Jacob V.

Community Support

> "For example when scheduling appointments its very basic and easy to run through and communicating and sumbiting documents and progress notes..."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6693717)

TM

Todd M.

Psychotherapist

> "After several emails I think it should resolve itself next tax cycle, but this was another weird frustration."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7113454)

BM

Brazola M.

Medical Assistant

> "Flexible pricing, it is good for smaller businesses."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7081690)

SC

Sarah C.

Owner, therapist

> "They are binding me to a billing contract really for no reason."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#SoftwareAdvice___7056381)

MG

Marilyn G.

psychotherapist

> "Up until the recent change in what appears to be scheduling, I thought it was great. "

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7112622)

KR

Kendra R.

LPCC, RN

> "New clients cannot do their intake paperwork on a smartphone ( or they try and are not able to fully submit it)."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6689756)

VW

Victoria W.

COTA

> "I feel like Ensora Health is very easy to use, easy to schedule and edit appointments, and is easy to help manage and streamline workflow..."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7007283)

KH

Kamal H.

Psychologist

> "Billing worked, but it wasn’t as seamless as I wanted."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7149841)

CR

Cynthia R.

Therapist

> "We just enjoy its accessibility on our phones."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7110142)

ZG

Zuzanna G.

Mental Health Therapist

> "I hate the new feature with copying notes from last appointment where it copies the last appt's time!"

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6705479)

MB

Marlene B.

Independent Contractor

> "There was a learning curve, but I would say it was relatively short, making it easy to use in the first few weeks."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7113500)

DH

Denae H.

LMSW

> "I about changed EMR systems due to this same problem! If it were not for help from \[sensitive content hidden\] in the billing to help me..."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6699348)

MW

Marcia W.

LPC

> "Using it from the provider side was a smooth transition."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7118070)

AA

Adriana A.

LMFT Trainee

> "As a trainee, I initially felt nervous about having to learn and navigate a new system."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7111812)

PH

Paul H.

Case Manager

> "TheraNest is a well-rounded solution for practitioners who must maintain thorough and structured records."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6706948)

AJ

Amanda J.

Therapist

> "It's features were lackluster and bare."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7141173)

DA

Damian A.

PRP

> "It is very easy to navigate and the information protocol is well designed."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7133414)

FL

Frances L.

Admin Assistant

> "I am unable to use the ERA auto post function because it does not work with the payer. "

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6687040)

KH

Kamal H.

Psychologist

> "It felt like a true all‑in‑one practice management tool."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7149841)

NT

Natascha T.

LMFT

> "Document signing can be difficult when individual forms need signature by a client."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6664433)

KL

Khadija L.

Therapist

> "I like the ability for me to do notes quickly and effectively with the prompts."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6705826)

HS

Holly S.

Marriage & Family Therapist

> "The only criticism I have is in the pop up window when trying to build a recurring schedule in which there is a date conflict--the pop up..."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#SoftwareAdvice___4868472)

TH

Tyler H.

Psychologist

> "As someone who is super busy, I always appreciate convenience and user friendly platforms!"

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7115461)

LS

Leah S.

Therapist

> "Due to this non-requirement; TN has taken almost $500 from me due to a data breach; that I still have yet to hear anything about how it..."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6698984)

ME

Michael E.

Licensed Professional Counselor

> "It has been a consistent way for me to run payments and manage client files."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6688744)

CD

Chris D.

Clinical Director

> "They are constantly changing things with the software that are an unnecessary waste and cause a lot of confusion and time for the user..."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6415776)

RB

Rose B.

Counselor

> "I like having choices for my client's report."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7110512)

SH

SaJadea H.

Therapist

> "I forget the back button does not work the way I think, also I do not like how some clients cannot upload insurance."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6687472)

PS

Pamela S.

Executive Director and Practitioner

> "Training to use the product flows well and your can use the self-help options for finding the answer to most user questions. When you are..."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#SoftwareAdvice___4966790)

SC

Sarah C.

Owner, therapist

> "Terrible customer support, especially by director level people."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#SoftwareAdvice___7056381)

JC

Jasmika C.

Cheif Strategy Officer

> "Ease of use, intuitiveness and recent changes that offer the ability to navigate to most of the major screens from any screen."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6699009)

NT

Natascha T.

LMFT

> "Did not like the telehealth option as can only be used with clients, not prospects."

[See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6664433)

[View Reviews](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/)

## User interface

4.52 (198)

4.37 (1,033)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

BestNotes

25/35

-   Activity Dashboard
-   AI Copilot
-   API
-   Appointment Scheduling
-   Calendar Management
-   Charting
-   Claims Management
-   Confirmations/Reminders
-   Customizable Reports
-   Document Management
-   Electronic Payments
-   Electronic Signature
-   Employee Management
-   EMR/EHR
-   E-Prescribing
-   For Group Therapy
-   For Substance Abuse Therapy
-   Generative AI
-   HIPAA Compliant
-   Initial Assessments
-   Invoice Management
-   Lab Integration
-   Medical Billing
-   Medication Management
-   Mobile Access
-   Outcome Assessment Tools
-   Patient Portal
-   Reporting & Statistics
-   Role-Based Permissions
-   Secure Messaging
-   Teletherapy
-   Template Management
-   Therapy Notes
-   Treatment Planning
-   Workflow Management

[See all features](https://www.capterra.com/p/73807/BestNotes/#features)

TheraNest

Top features

29/35

-   Activity Dashboard
-   AI Copilot
-   API
-   Appointment Scheduling
-   Calendar Management
-   Charting
-   Claims Management
-   Confirmations/Reminders
-   Customizable Reports
-   Document Management
-   Electronic Payments
-   Electronic Signature
-   Employee Management
-   EMR/EHR
-   E-Prescribing
-   For Group Therapy
-   For Substance Abuse Therapy
-   Generative AI
-   HIPAA Compliant
-   Initial Assessments
-   Invoice Management
-   Lab Integration
-   Medical Billing
-   Medication Management
-   Mobile Access
-   Outcome Assessment Tools
-   Patient Portal
-   Reporting & Statistics
-   Role-Based Permissions
-   Secure Messaging
-   Teletherapy
-   Template Management
-   Therapy Notes
-   Treatment Planning
-   Workflow Management

[See all features](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#features)

### Recognition

BestNotes is recognized as a top-rated tool in 5 Capterra Shortlist reports

Best Value Mental HealthSoftware (2022) 

No recognitions have been awarded to TheraNest

### Deployment & support

BestNotes

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

TheraNest

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

BestNotes

-   By BestNotes
-   Located in United States
-   Founded in 2003

TheraNest

-   By Ensora Health
-   Located in United States
-   Founded in 2010

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Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/73807-124769/BestNotes-vs-CounSol-com)

[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)[4.37 (1,033)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/)

vs

[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.67 (962)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/)

$29/month

Price

$59/month

4.1

Features

4.5

4.3

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/118981-130400/TherapyNotes-com-vs-TheraNest-Mental-Health)