# Compare BestNotes vs SimplePractice 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare BestNotes and SimplePractice based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/73807-130710/BestNotes-vs-SimplePractice

---

# BestNotes vs SimplePractice Features and Cost Comparison

Last updated May 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

BestNotesSimplePractice2/4 selected

[BestNotes](https://www.capterra.com/p/73807/BestNotes/)[4.5 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/)

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/)

[## BestNotes](https://www.capterra.com/p/73807/BestNotes/)[4.5 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/)

Starting Price

$59.00/month

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.4

Customer Service

4.6

Reviews Sentiment

Based on [198 reviews](#user-reviews)

Positive

181

Neutral

15

Negative

2

[## SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/)

Starting Price

$49.00/month

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.4

Customer Service

4.4

Reviews Sentiment

Based on [2,827 reviews](#user-reviews)

Positive

2,648

Neutral

116

Negative

63

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## Summary

* * *

Key features rated by users

Features selected based on 4,591 reviews from mental health software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

83%Fit

High performer

Feature ratings

HIPAA Compliant

4.9

Therapy Notes

4.6

Charting

4.6

EMR/EHR

4.6

Appointment Scheduling

4.6

81%Fit

Feature ratings

HIPAA Compliant

4.5

Therapy Notes

4.5

Charting

4.4

EMR/EHR

4.2

Appointment Scheduling

4.4

User satisfaction

User satisfaction

4.5

User reviews[198](https://www.capterra.com/p/73807/BestNotes/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.5

Customer support

4.6

User satisfaction

4.6

User reviews[2,827](https://www.capterra.com/p/130710/SimplePractice/reviews/)

Ease of use

4.4

Functionality

4.3

Value for money

4.3

Customer support

4.4

Price starts from

Price starts from

$59Per User, Per Month

-   Free version
-   Free trial

Price starts from

$49Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Behavioral Health Organization Drug Treatment including: detox, residential, intensive outpatient and after care. Therapeutic Boarding Schools Psychiatrist Mental Health Professional

Best for

Health and wellness practitioners in private practice including therapists, psychologists, speech-language pathologists, occupational therapists, dietitians, massage therapists and many more.

## User reviews

Pros & cons

AH

Andrea H.

Program Director

> "All client information, notes, and treatment plans are stored in one place and are easy to access with built-in..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6879570)

AH

Andrea H.

Program Director

> "Forms and templates that don’t fully match program needs, including data exports and reports, can be clunky or..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6879570)

Dr. Meghan F.

Director of Clinical Operations

> "They are responsive, the platform does what you need it to do, and it is set up to support the communication and..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877684)

VR

Verified Reviewer

Clinical Director

> "The individual in our agency who can make changes to BN is difficult to get connected with, so there should be..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878632)

JE

Jennifer E.

Director of Clinical Services

> "We have been using Bestnotes for our electronic medical records for 5 years and have always had nearly immediate..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6880404)

GO

Greg O.

Executive Clinical Director

> "Assessments aren’t customizable - multiple components of the assessment we do not utilize and I’d love to..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877662)

SB

Sunni B.

Administrative Assistant

> "I like how it displays the patient's demographics and the contacts on the main page, I like how it shows..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6647621)

JH

Jennifer H.

BRS Program Manager

> "New users cannot see calendar appointments from before their start date."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___7025114)

AL

Ashley L.

Director

> "BestNotes makes it so easy to do all of our document tracking, document storing, charting notes, and billing, in..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535047)

DT

Debbie T.

Quality Assurance Manager

> "I don't like having to pay for certain staff to have an account just to be able to sign Treatment Plans. "

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877621)

JL

Janice L.

Clinical Director

> "The tabs will save automatically. When I am ready to save and sign, it is one click. When reviewing documents..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877631)

WD

Westley D.

APSS CSA

> "Some of the features felt a little clunky at first, and it took time to get used to navigating everything.”"

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878240)

RG

Rachelle G.

Intake Coordinator

> "I use BestNotes daily and it helps me out when I'm trying to recover patient records in a pinch."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878207)

AM

Amanda M.

Counselor

> "Unable to put work hours (availability) in the calendar without making an appointment (or at least I can't figure..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6560573)

Angela C.

HITECH Security Officer and Billing Coordinator

> "The autogenerated ledgers and signers is is wonderful; less time for my billers to submit claims."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877588)

Rod S.

CEO

> "The font is too small on some of the screens."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877598)

Rod S.

CEO

> "BestNotes is cost effective and the customer service is excellent. When I call customer service the longest wait..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877598)

ML

Maurissa L.

Supervisor and Therapist

> "The telehealth platform and portal seem to be challenging for some clients to use."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877582)

DJ

Dawn J.

CEO

> "I personally love the format, the ease of integration with DSMV diagnosis codes and criteria selection that is..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877627)

AA

Aaron A.

Clinical Director

> "There are issues when trying to get signatures from parents."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___7004124)

Dr. Meghan F.

Director of Clinical Operations

> "Working with clients with EDs the set up works well for our clinic and multidisciplinary team."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877684)

MS

Misty S.

Mental Health Clinician

> "Therapy notes to not automatically save and if a note is accidentally closed you lose everything."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6694222)

MY

Marcia Y.

Billing

> "By far the most outstanding feature is the exceptional customer service--every time we call with a question or..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6707330)

MB

Miste B.

Director of Operations

> "There are too many clicks for flow of process to create a new client in the system."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695875)

GO

Greg O.

Executive Clinical Director

> "I love how seamless documentation is - templates are easy to customize and match out clinical offerings and needs."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877662)

KH

Keith H.

Adult Peer Support Specialist

> "It is hard to save notes from being lost if backed out of an open note."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6550083)

NA

Nicole A.

Victim Advocate

> "Overall it works, it does feel a little hard to learn the program, but once you get used to the layout and..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6823206)

TW

Tiffany W.

Operations Manager

> "Like they make updates to the system but forget to update the examples in the training area so they look..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6554819)

KH

Keith H.

Adult Peer Support Specialist

> "Also you can use Qlog to communicate with others in your company, which can save a lot of time."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6550083)

EK

Eugene K.

Certified Alcohol and drug counselor

> "It's inconvenient to have to log out and in on each account."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877614)

JK

James K.

DIrector of counseling

> "After we began using Best Notes it has made our record keeping very easy and helpful."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878316)

TO

Teri O.

Administrative Specialist

> "This survey is making me fill this box in, and there is nothing to add for this question."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535036)

GO

Greg O.

Executive Clinical Director

> "Easy and user friendly EMR for documentation, easy to teach new staff, and adaptable to our clinical needs."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877662)

JS

Janae S.

Intake Coordinator

> "It looks a little dated and it could be updated with better features."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6647662)

JP

Justin P.

Director of Operations

> "I know about as much as I need to, and when I don't BestNotes support has been fantastic about responding and..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6883590)

CL

Christie L.

Chief Compliance Officer

> "Some templates are not able to be modified as easily."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535161)

BK

Beau K.

Counselor

> "Lots of features are easily intuitive and make notes easier esspecially for recurrent clients. "

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6697626)

Joe R.

IT Director

> "Backend is dated."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877570)

KS

Kenny S.

Intake Doc Coordinator

> "Useful in many ways and thorough with information needed as well as smooth process with training to learn more..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6570879)

AB

Alisa B.

Service Coordinator

> "I dislike always having to log back in after signing a client's documents."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535031)

SR

Stephanie R.

Clinician

> "I have been able to navigate forms and the med clinical tab fairly easily."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695784)

MM

Matthew M.

Counselor

> "The telehealth portion is not ideal for me at this time."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695063)

RA

Rachel A.

Outpatient Supervisor

> "Reports helpful to daily/weekly/monthly tasks and tracking."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6734252)

AL

Ashley L.

Director

> "I was honestly very against having all of our files be entirely 100% online."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535047)

MN

Michael N.

Clinical Services Supervisor

> "The assistance from the Bestnotes team, training videos, and the ease of learning how to navigate the system..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6630749)

TC

Tiffany C.

Case Manager

> "Sometimes the sections of the notes are repetitive"

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6550071)

EO

ERICA O.

HR

> "Having an app also makes it easy to look at stuff on the go."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6884461)

TS

Terry S.

Clinician

> "I wish things were better vetted before they are rolled out."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695598)

FP

Femia P.

Chief Operations Officer

> "Every time we have reached out, we’ve been met with timely, knowledgeable, and patient assistance."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877657)

JH

Jennifer H.

BRS Program Manager

> "This is very frustrating and difficult."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___7025114)

BA

Benvinda A.

Administrator assistant

> "once you learn how to use the program it was very easy to navigate and you can add to the program when needed for..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6658848)

HP

Hannah P.

LCSW

> "It was also sometimes not very user friendly."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6521528)

VR

Verified Reviewer

Director of Technology

> "The price is also significantly cheaper than other platforms we've seen."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877689)

MB

Micah B.

CFO/COO

> "They do not provide compliance oversight, and are not up to date on your states regulatory requirements or..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#SoftwareAdvice___3744744)

Joe R.

IT Director

> "Needs more features to become more user friendly."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877570)

JV

Jessie V.

Social Worker, Therapist

> "This is often quite frustrating"

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695550)

AB

Alisa B.

Service Coordinator

> "I like the ease of access to files and information, as well as the flexibility in updating those."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535031)

JB

Jennifer B.

Case Manager

> "I don’t like all the navigating one has to do between screens to get notes completed."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___3970022)

VR

Verified Reviewer

Director of Technology

> "Our clinical staff often remark how easy BestNotes is to use compared to other EMR systems."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877689)

IJ

Ida J.

Treatment Coordinator

> "I can not think of anything that I don't like... it has been updated to accommodate all my needs, and the needs..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___3832662)

BB

Billie B.

Clinical

> "It is easy to train people on."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___7048287)

AM

Allison M.

Intake Coordinator/Human Resources

> "Unable to think of something that I do not like."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___3831186)

VR

Verified Reviewer

Director of Technology

> "Their API is easy to work with and does most of the things we need."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877689)

YF

Yosune F.

Owner; Counselor

> "Learning the coding and billing side of things has been the most challenging."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2882797)

JK

James K.

DIrector of counseling

> "Very helpful resident record process."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878316)

DD

Daniela D.

Social Worker

> "The thing I like least about this software is that there is a whole download of an app that has to be done on the..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2571076)

FP

Femia P.

Chief Operations Officer

> "The greatest strength has been their exceptional technical support team."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877657)

TH

Tanner H.

Program Director

> "It is a very boring system to look at(looks very outdated). Though everything can communicate and be customized..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2685316)

VR

Verified Reviewer

Director of Technology

> "Their support team is responsive and helpful and are always there when you need them."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877689)

SS

Sharon S.

Chief Clinical Officer

> "As we are new to using BestNotes I am not sure if its a technical error or user error but it fails to carry over..."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2340309)

JD

Jessica D.

Office Administrator Manager

> "Having the ability use and train with this program is easy."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877595)

CB

Christina B.

Outpatient Therapist

> "When we first started we were unable to send patient forms to clients. "

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2349772)

Brandi G.

Adult Peer Support Specialist

> "The fields are easy to access and they align well."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878243)

TH

Tanner H.

Program Director

> "Visual appeal is lacking."

[See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2685316)

[View Reviews](https://www.capterra.com/p/73807/BestNotes/reviews/)

Christine B.

Pilates transformation expert

> "Works great for virtual appointments: automated appointment reminders via phone, text and email that seemlessly link to opening up the app..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7120742)

RR

Robyn R.

Owner and therapist

> "In addition there are constantly cost raises with very little notice so you have like 30 days to decide if you accept the cost or have the..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7120267)

VR

Verified Reviewer

Owner

> "It offers all the features I need as a medical provider: customizable templates, ability to add various codes, built in billing, analytics,..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7043146)

TW

TIFFANY W.

Director of Operations and Lead Therapist

> "Technology extremely unreliable, constant connect issues, non existent customer support, price is very expensive ($99 per month) and system..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6633565)

Christine B.

Pilates transformation expert

> "Overall, the platform works well for video virtual appointments, allowing the practitioner to chart at the same time."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7120742)

GL

Greg L.

Owner-Therapist

> "No auto save feature, so you constantly have to be clicking save or you'll lose progress note input."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6822570)

AA

Andrew A.

Therapist

> "SimplePractice also allows basic integration with your personal calendars if you are a provider, allowing you to see your scheduled services..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6733965)

FD

Fran D.

Clinical Psychotherapist and Director

> "At times the links are not working for virtual sessions."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7118792)

JN

Jennifer N.

Psychologist

> "The scheduling includes the billing codes, alerts before each session and much more so it’s not something easily recreated in google..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6702503)

CA

Chelsea A.

Practitioner

> "Some features were not utilized for groups, prescribing, etc."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7149004)

CL

Chatham L.

Outpatient Therapist

> "Simple Practice is definitely one of the better mental health platforms I have used - it integrates a lot of different features in user..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6769640)

VR

Verified Reviewer

Technology Administrator

> "There were some hiccups in the process to transfer client data to a new instance that we were using from an existing instance."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6831882)

Alan J.

Chief Psychologist

> "A true all-in-one solution, but not at the expense of quality or innovation. While I've rarely needed customer service, they were quite..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7110016)

KR

Kristel R.

Owner and Mental Health Therapist

> "They also consistently raise prices for their current customers at well above market increases and charge extra for very basic features that..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6643963)

RM

Rebecca M.

Co-Owner and Licensed Clinical Psychologist

> "Additionally, the document storing has been very helpful and creating and sending our own documents."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7123969)

EJ

Emily J.

Operations Manager

> "The reporting side is lacking compared to other EHRs for Therapy practices."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7062039)

RM

Rebecca M.

Co-Owner and Licensed Clinical Psychologist

> "Insurance filing is easy once it is set up and makes filing and resubmitting claims much easier than other platforms."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7123969)

VR

Verified Reviewer

Strategic officer

> "Limited customization/reporting, lacking full API integrations."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7046790)

Rebekah M.

Occupational Therapist

> "I liked SimplePractice because of the ease of use, appointment management and the ability to make and send off templates with ease."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7130881)

SS

Stephanie S.

LCSW

> "The cost began to become a little too expensive for a one person business. "

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7124116)

BB

Bronwyn B.

Lab technician

> "I also like that i can view all scheduled appointments and any invoices i have paid or need to pay."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6851069)

SM

Scott M.

Transformational Coach

> "Customer service shared that the \[sensitive content hidden\] didn't want to make some much-needed changes to the platform (adding time zone..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6363976)

RM

Rebecca M.

Co-Owner and Licensed Clinical Psychologist

> "The secure messaging is a helpful tool for clients to access at any time."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7123969)

SM

Scott M.

Transformational Coach

> "The lack of updating the platform with needed changes and not listening to the customer requests on their request page is ridiculous. Why..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6363976)

VR

Verified Reviewer

Strategic officer

> "SimplePractice shines for its easy design, telehealth, billing tools, and smart automation."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7046790)

BM

Byron M.

Medical Assistant

> "The next day, we received an e-mail saying our account was "under review", and today we got notified that our account was being terminated..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6840861)

SS

Stephanie S.

LCSW

> "I trusted that my files were safe and encrypted and HIPAA compliant."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7124116)

RP

Ryan P.

CEO - Speech-Language Pathologist

> "In addition, being charged per claim after so many increases my monthly bill."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7023573)

SG

Shea G.

Counselor

> "The user interface is quite easy to use and intuitive. While I never experienced any bugs or issues, and so never needed to contact their..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7134327)

AH

Adeline H.

QMHP

> "pretty expensive for smaller practices and had some bugs occasionally that were annoying but eventually were fixed"

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6865489)

RM

Rebecca M.

Co-Owner and Licensed Clinical Psychologist

> "Overall, we enjoy our work with SimplePractice and one of the most important things is ease on the client side, which is our priority."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7123969)

EJ

Emily J.

Operations Manager

> "It is expensive and the benefits did not outweigh what we were missing that other EHRs had."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7062039)

KR

Kristel R.

Owner and Mental Health Therapist

> "They offered Luminello customers a "special deal" with a "lower rate" for the first year. Upon looking up SimplePractice's rates on their..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6643963)

RR

Robyn R.

Owner and therapist

> "I used it for about 6 years until the expense became too much."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7120267)

MR

Meredith R.

Therapist

> "Clients seem to love the reminders and generally have no issues accessing telehealth."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7138362)

MW

Marianne W.

Psychiatric Clinical Nurse Specialist - prescribing APN

> "Of course, you can waste a lot of time inventing your own templates for vitals, H&P, etc."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6460677)

AG

Allison G.

Biller

> "I enjoy the ease of being able to keep track of billing and analytics information."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6821217)

MV

Mary V.

CEO of LMFT Private Practice

> "Overwhelmed with amount of features I do not require and the increase fee/overall cost for how I use it so I dropped and switched to another..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6681455)

TD

Tyneisha D.

Owner

> "All of the features that were available and the ability to host a group private practice with the software."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6535164)

CP

Carol P.

Therapist

> "I do not like the system invoicing clients without my approval, or billing their credit cards. "

[See full review](https://www.capterra.com/p/130710/SimplePractice/#SoftwareAdvice___6326874)

AC

Alyssa C.

manager

> "Overall it was good for what we were needing at the time, it worked perfectly for starting out in healthcare."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7136257)

EM

Erica M.

Client Care Coordinator

> "Because it is a system built to accommodate any type of practice, it did not work for our unique and specific needs."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6657887)

AH

Adeline H.

QMHP

> "user interface was good and making appointments was easy i liked how i was able to send notifications to my clients"

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6865489)

Mike D.

Chief of Operations

> "Now, as I am trying to integrate it with our accounting system (Quick Books Online), I can't get past the tier one support team, who keeps..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6103649)

RR

Robyn R.

Owner and therapist

> "I loved the ease of use and the user-friendly layout, and I love the customizability."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7120267)

GL

Greg L.

Owner-Therapist

> "It is highly expensive and they recently upped their monthly subscription fees."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6822570)

VE

Vincent E.

Clinical Sex Therapist

> "I also love the 'Load Last Note' feature where I can save time on filling in standard fields and concentrate more on the weekly/bi-weekly..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6199183)

MW

Marianne W.

Psychiatric Clinical Nurse Specialist - prescribing APN

> "Portal does not seem to contain education or information shared with patients (like med ed)."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6460677)

JN

Jennifer N.

Psychologist

> "That’s it. And if I ever have an issue (very rare) the customer support is so good, they give step by step instructions to fix the issue..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6702503)

VR

Verified Reviewer

Owner

> "ALSO they incorrectly set up the billing and mislabeled NPI2 so that we were getting denied for about 1/3 of our claims. And when we..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#GetApp___6085559)

MT

Madeline T.

Licensed Professional Counselor

> "It was so easy to review the past few sessions, which I have not found on other EHRs besides CarePatron"

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7119776)

GM

Grace M.

Clinician

> "It felt like highway robbery paying extra for features that other platforms include in their much lower price."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6634621)

AH

Adeline H.

QMHP

> "I liked it, wasn't horrible wasn't amazing but it was helpful for charting and appointments and the interface was good to use"

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6865489)

GM

Grace M.

Clinician

> "I was frustrated with the lack of calendar syncing, and the price, and ultimately chose a different platform."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6634621)

HD

Hayley D.

Speech-Language Pathologist

> "I always felt organized with my schedule and I loved the reminders for when I missed a session note for a client."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6769666)

GL

Greg L.

Owner-Therapist

> "The high subscription ultimately ended up becoming a financial strain."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6822570)

LH

LuAnne H.

Administration

> "There are many features that are missing but if you are a smaller sized company or an individual practitioner, the simplicity is amazing."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6585096)

TP

Trisha P.

Executive Director

> "It didn't allow for multiple therapies as we grew."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6716315)

AA

Andrew A.

Therapist

> "I love the integration with treatment planners to make diagnosis and treatment planning easier than ever."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6733965)

HA

Harry A.

Psychotherapist

> "Then you chat with a specialist who says something got fixed but it didn’t. "

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6852230)

OA

Omonoh A.

Licensed Mental Health Counselor

> "I really like that it is user friendly and can incorporate video conferencing for individuals and groups."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6666527)

MN

Minal N.

Psychotherapist, Founder

> "As a small sole practitioner it felt crazy to spend over $90/mo on an EHR when I didn't need/use a lot of the features."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6531252)

Teresa L.

Clinician

> "I really like the referral system; one of my colleagues referred me, and I am doing the same for others."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7015242)

TW

TIFFANY W.

Director of Operations and Lead Therapist

> "Even my clients make jokes about how unreliable the telehealth features are."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6633565)

CP

Carina P.

Therapist

> "I also loved how easy it was to adjust appointments in the calendar, send documents to clients, and so much more."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6441840)

RP

Ryan P.

CEO - Speech-Language Pathologist

> "I have used it less than a year and it has already had a price jump twice."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7023573)

JL

Jessica L.

Physician

> "I’ve been using Simple Practice in my chiropractic and acupuncture clinic for 5 years and plan to continue doing so for the foreseeable..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6574783)

EW

Elizabeth W.

Owner

> "The onboarding specialists were annoyed at times, I only had one that was helpful"

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7027523)

KH

Kiran H.

Customer Service

> "Its a good comprehensive tool for healthcare management offering many features."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6548754)

SK

Shawnalee K.

Billing

> "It has to be attached to a created invoice and was sort of annoying."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6691100)

LC

LaShundra C.

Licensed Professional Counselor Supervisor Clinical Director

> "They came up with the perfect name for this platform because it does make running my private practice simple."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6477849)

JM

Jameka M.

Admin

> "In February we had a major breach it was hard to see payments and ERA."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6520189)

CP

Carina P.

Therapist

> "The ease of editing all assessments, notes, treatment plans, etc was FANTASTIC."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6441840)

FC

Farrah C.

Principal and Practitioner

> "I liked Simple Practice's product but by the time you add on all of the "extras" it gets really expensive."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6792160)

RR

Robyn R.

Owner and therapist

> "It’s really customizable and easy to use."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7120267)

VR

Verified Reviewer

Founder, Counselor

> "I will purposely and actively warn others to not use this service."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6871775)

JN

Jennifer N.

Psychologist

> "I love that I can schedule clients for weeks at a time."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6702503)

RM

Renae M.

Licensed mental health therapist

> "I could never use the invoices feature because the billing was always incorrect which made the invoices all incorrect."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6091237)

HHW

Hsiang-Hua W.

Therapist

> "It was helpful and I was able to get my notes done in a timely matter without too much issues."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6547768)

SK

Shawnalee K.

Billing

> "Trying to manage paying just a regular payment was hard."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6691100)

[View Reviews](https://www.capterra.com/p/130710/SimplePractice/reviews/)

## User interface

4.52 (198)

4.56 (2,827)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

BestNotes

25/35

-   Activity Dashboard
-   AI Copilot
-   API
-   Appointment Scheduling
-   Calendar Management
-   Charting
-   Claims Management
-   Confirmations/Reminders
-   Customizable Reports
-   Document Management
-   Electronic Payments
-   Electronic Signature
-   Employee Management
-   EMR/EHR
-   E-Prescribing
-   For Group Therapy
-   For Substance Abuse Therapy
-   Generative AI
-   HIPAA Compliant
-   Initial Assessments
-   Invoice Management
-   Lab Integration
-   Medical Billing
-   Medication Management
-   Mobile Access
-   Outcome Assessment Tools
-   Patient Portal
-   Reporting & Statistics
-   Role-Based Permissions
-   Secure Messaging
-   Teletherapy
-   Template Management
-   Therapy Notes
-   Treatment Planning
-   Workflow Management

[See all features](https://www.capterra.com/p/73807/BestNotes/#features)

SimplePractice

Top features

26/35

-   Activity Dashboard
-   AI Copilot
-   API
-   Appointment Scheduling
-   Calendar Management
-   Charting
-   Claims Management
-   Confirmations/Reminders
-   Customizable Reports
-   Document Management
-   Electronic Payments
-   Electronic Signature
-   Employee Management
-   EMR/EHR
-   E-Prescribing
-   For Group Therapy
-   For Substance Abuse Therapy
-   Generative AI
-   HIPAA Compliant
-   Initial Assessments
-   Invoice Management
-   Lab Integration
-   Medical Billing
-   Medication Management
-   Mobile Access
-   Outcome Assessment Tools
-   Patient Portal
-   Reporting & Statistics
-   Role-Based Permissions
-   Secure Messaging
-   Teletherapy
-   Template Management
-   Therapy Notes
-   Treatment Planning
-   Workflow Management

[See all features](https://www.capterra.com/p/130710/SimplePractice/#features)

### Recognition

BestNotes is recognized as a top-rated tool in 5 Capterra Shortlist reports

Best Value Mental HealthSoftware (2022) 

SimplePractice is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

BestNotes

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

SimplePractice

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

BestNotes

-   By BestNotes
-   Located in United States
-   Founded in 2003

SimplePractice

-   By SimplePractice
-   Located in United States
-   Founded in 2012

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