# Compare BestNotes vs Qualifacts Insync 2026 | Capterra > Unsure of what to choose? Check Capterra to compare BestNotes and Qualifacts Insync based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/73807-144484/BestNotes-vs-InSync-EMR --- # BestNotes vs Qualifacts Insync Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BestNotesQualifacts Insync2/4 selected [BestNotes](https://www.capterra.com/p/73807/BestNotes/)[4.5 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.5 (391)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) [## BestNotes](https://www.capterra.com/p/73807/BestNotes/)[4.5 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/) Starting Price $58.00/month Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.4 Customer Service 4.6 Reviews Sentiment Based on [198 reviews](#user-reviews) Positive 181 Neutral 15 Negative 2 [## Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.5 (391)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) Starting Price $75.00/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.2 Customer Service 4.6 Reviews Sentiment HA CH LB Based on [391 reviews](#user-reviews) Positive 358 Neutral 20 Negative 13 What’s your intended use case? ## Summary * * * Features in Mental Health EHR Software 22 / 33 Best performer 30 / 33 Only Qualifacts Insync - Electronic Payments - For Group Therapy - Insurance Eligibility Verification User satisfaction User satisfaction 4.5 User reviews[198](https://www.capterra.com/p/73807/BestNotes/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.5 Customer support 4.6 User satisfaction 4.5 User reviews[391](https://www.capterra.com/p/144484/InSync-EMR/reviews/) Ease of use 4.2 Functionality 4.4 Value for money 4.3 Customer support 4.6 Price starts from Price starts from $58Per User, Per Month - Free version - Free trial Price starts from $75Per User, Per Month - Free version - Free trial Best for Best for Behavioral Health Organization Drug Treatment including: detox, residential, intensive outpatient and after care. Therapeutic Boarding Schools Psychiatrist Mental Health Professional Best for We support practices in Behavioral and Mental Health, Substance Use and Opioid Addiction, Community and Government Health Agencies, Clinics, Physical, Occupational and Speech Language Therapy. ## User reviews Pros & cons AH Andrea H. Program Director > "All client information, notes, and treatment plans are stored in one place and are easy to access with built-in..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6879570) AH Andrea H. Program Director > "Forms and templates that don’t fully match program needs, including data exports and reports, can be clunky or..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6879570) Dr. Meghan F. Director of Clinical Operations > "They are responsive, the platform does what you need it to do, and it is set up to support the communication and..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877684) JH Jennifer H. BRS Program Manager > "New users cannot see calendar appointments from before their start date." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___7025114) JE Jennifer E. Director of Clinical Services > "We have been using Bestnotes for our electronic medical records for 5 years and have always had nearly immediate..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6880404) VR Verified Reviewer Clinical Director > "The individual in our agency who can make changes to BN is difficult to get connected with, so there should be..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878632) SB Sunni B. Administrative Assistant > "I like how it displays the patient's demographics and the contacts on the main page, I like how it shows..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6647621) GO Greg O. Executive Clinical Director > "Assessments aren’t customizable - multiple components of the assessment we do not utilize and I’d love to..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877662) AL Ashley L. Director > "BestNotes makes it so easy to do all of our document tracking, document storing, charting notes, and billing, in..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535047) DT Debbie T. Quality Assurance Manager > "I don't like having to pay for certain staff to have an account just to be able to sign Treatment Plans. " [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877621) JL Janice L. Clinical Director > "The tabs will save automatically. When I am ready to save and sign, it is one click. When reviewing documents to..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877631) WD Westley D. APSS CSA > "Some of the features felt a little clunky at first, and it took time to get used to navigating everything.”" [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878240) RG Rachelle G. Intake Coordinator > "I use BestNotes daily and it helps me out when I'm trying to recover patient records in a pinch." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878207) AM Amanda M. Counselor > "Unable to put work hours (availability) in the calendar without making an appointment (or at least I can't figure..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6560573) Angela C. HITECH Security Officer and Billing Coordinator > "The autogenerated ledgers and signers is is wonderful; less time for my billers to submit claims." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877588) Rod S. CEO > "The font is too small on some of the screens." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877598) Rod S. CEO > "BestNotes is cost effective and the customer service is excellent. When I call customer service the longest wait..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877598) ML Maurissa L. Supervisor and Therapist > "The telehealth platform and portal seem to be challenging for some clients to use." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877582) DJ Dawn J. CEO > "I personally love the format, the ease of integration with DSMV diagnosis codes and criteria selection that is..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877627) AA Aaron A. Clinical Director > "There are issues when trying to get signatures from parents." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___7004124) Dr. Meghan F. Director of Clinical Operations > "Working with clients with EDs the set up works well for our clinic and multidisciplinary team." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877684) MS Misty S. Mental Health Clinician > "Therapy notes to not automatically save and if a note is accidentally closed you lose everything." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6694222) MY Marcia Y. Billing > "By far the most outstanding feature is the exceptional customer service--every time we call with a question or..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6707330) MB Miste B. Director of Operations > "There are too many clicks for flow of process to create a new client in the system." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695875) GO Greg O. Executive Clinical Director > "I love how seamless documentation is - templates are easy to customize and match out clinical offerings and needs." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877662) KH Keith H. Adult Peer Support Specialist > "It is hard to save notes from being lost if backed out of an open note." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6550083) NA Nicole A. Victim Advocate > "Overall it works, it does feel a little hard to learn the program, but once you get used to the layout and setting..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6823206) TW Tiffany W. Operations Manager > "Like they make updates to the system but forget to update the examples in the training area so they look different." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6554819) KH Keith H. Adult Peer Support Specialist > "Also you can use Qlog to communicate with others in your company, which can save a lot of time." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6550083) EK Eugene K. Certified Alcohol and drug counselor > "It's inconvenient to have to log out and in on each account." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877614) JK James K. DIrector of counseling > "After we began using Best Notes it has made our record keeping very easy and helpful." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878316) TO Teri O. Administrative Specialist > "This survey is making me fill this box in, and there is nothing to add for this question." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535036) GO Greg O. Executive Clinical Director > "Easy and user friendly EMR for documentation, easy to teach new staff, and adaptable to our clinical needs." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877662) JS Janae S. Intake Coordinator > "It looks a little dated and it could be updated with better features." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6647662) JP Justin P. Director of Operations > "I know about as much as I need to, and when I don't BestNotes support has been fantastic about responding and..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6883590) JH Jennifer H. BRS Program Manager > "This is very frustrating and difficult." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___7025114) BK Beau K. Counselor > "Lots of features are easily intuitive and make notes easier esspecially for recurrent clients. " [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6697626) CL Christie L. Chief Compliance Officer > "Some templates are not able to be modified as easily." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535161) KS Kenny S. Intake Doc Coordinator > "Useful in many ways and thorough with information needed as well as smooth process with training to learn more..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6570879) Joe R. IT Director > "Backend is dated." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877570) SR Stephanie R. Clinician > "I have been able to navigate forms and the med clinical tab fairly easily." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695784) AB Alisa B. Service Coordinator > "I dislike always having to log back in after signing a client's documents." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535031) RA Rachel A. Outpatient Supervisor > "Reports helpful to daily/weekly/monthly tasks and tracking." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6734252) MM Matthew M. Counselor > "The telehealth portion is not ideal for me at this time." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695063) MN Michael N. Clinical Services Supervisor > "The assistance from the Bestnotes team, training videos, and the ease of learning how to navigate the system..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6630749) AL Ashley L. Director > "I was honestly very against having all of our files be entirely 100% online." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535047) EO ERICA O. HR > "Having an app also makes it easy to look at stuff on the go." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6884461) TC Tiffany C. Case Manager > "Sometimes the sections of the notes are repetitive" [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6550071) FP Femia P. Chief Operations Officer > "Every time we have reached out, we’ve been met with timely, knowledgeable, and patient assistance." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877657) TS Terry S. Clinician > "I wish things were better vetted before they are rolled out." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695598) BA Benvinda A. Administrator assistant > "once you learn how to use the program it was very easy to navigate and you can add to the program when needed for..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6658848) HP Hannah P. LCSW > "It was also sometimes not very user friendly." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6521528) VR Verified Reviewer Director of Technology > "The price is also significantly cheaper than other platforms we've seen." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877689) MB Micah B. CFO/COO > "They do not provide compliance oversight, and are not up to date on your states regulatory requirements or provide..." [See full review](https://www.capterra.com/p/73807/BestNotes/#SoftwareAdvice___3744744) Joe R. IT Director > "Needs more features to become more user friendly." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877570) JV Jessie V. Social Worker, Therapist > "This is often quite frustrating" [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695550) AB Alisa B. Service Coordinator > "I like the ease of access to files and information, as well as the flexibility in updating those." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535031) JB Jennifer B. Case Manager > "I don’t like all the navigating one has to do between screens to get notes completed." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___3970022) VR Verified Reviewer Director of Technology > "Our clinical staff often remark how easy BestNotes is to use compared to other EMR systems." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877689) IJ Ida J. Treatment Coordinator > "I can not think of anything that I don't like... it has been updated to accommodate all my needs, and the needs of..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___3832662) BE Bobby E. Director of Operations > "For an affordable system, it is fairly easy to use and I'm glad support is always willing to help." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___7025201) AM Allison M. Intake Coordinator/Human Resources > "Unable to think of something that I do not like." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___3831186) BB Billie B. Clinical > "It is easy to train people on." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___7048287) YF Yosune F. Owner; Counselor > "Learning the coding and billing side of things has been the most challenging." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2882797) JD JONI D. CFO > "People are always nice" [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___7025111) DD Daniela D. Social Worker > "The thing I like least about this software is that there is a whole download of an app that has to be done on the..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2571076) VR Verified Reviewer Director of Technology > "Their API is easy to work with and does most of the things we need." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877689) TH Tanner H. Program Director > "It is a very boring system to look at(looks very outdated). Though everything can communicate and be customized it..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2685316) JK James K. DIrector of counseling > "Very helpful resident record process." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878316) SS Sharon S. Chief Clinical Officer > "As we are new to using BestNotes I am not sure if its a technical error or user error but it fails to carry over..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2340309) FP Femia P. Chief Operations Officer > "The greatest strength has been their exceptional technical support team." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877657) CB Christina B. Outpatient Therapist > "When we first started we were unable to send patient forms to clients. " [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2349772) VR Verified Reviewer Director of Technology > "Their support team is responsive and helpful and are always there when you need them." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877689) TH Tanner H. Program Director > "Visual appeal is lacking." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2685316) [View Reviews](https://www.capterra.com/p/73807/BestNotes/reviews/) HA Hayleigh A. Doctor > "We had a coordinator working with us who was thorough and listened to our concerns about the system and sent plenty of S & Ps for us." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6883665) CB Celeste B. Owner > "Besides from the platform being very expensive, I had to pay my Biller triple what I’ve done in previous years and had to pay my staff hourly for training that felt like..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067) CH Crystal H. Admin > "Most reports export to excel making it easier to get the reporting that is being asked for" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6594277) CB Celeste B. Owner > "We have pages of glitches and errors that are impacted our payroll and our insurance billing." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067) LB Larry B. Administrator > "Has some nice features, enjoy the clinical charting schedule feature" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6610025) CB Celeste B. Owner > "We launched when our billing system wasn’t even set up due to the error of the Trainer." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067) LB Lauren B. Occupational Therapy > "After a short time utilizing Insync it was easy to navigate and it is efficient to carry over information from a previous note." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6582396) CB Celeste B. Owner > "I can't express the amount of stress it caused my staff and myself." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067) NG Nichole G. Administrative Assistant > "Qualifacts bought InSync, and one of the nice things is that they didn't completely gut the good things about InSync." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496) TR Teri R. Practice Office Manager > "The Resource Center is not great it's frustrating when trying to "guess" how something might be worded in order to search. If no help there, I go to the support and try..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6594508) NG Nichole G. Administrative Assistant > "They did work on fixing many of the issues that InSync had, which was very promising and very nice." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496) MH Maranda H. Practice Manager > "There is a limited amount of my team wo are allowed to make tickets for issues, which does not help when they are having technical issues that we are not there to assist..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6087321) JW Jessy W. Systems Director > "I love that we are finally using an EHR that requires little to no workarounds to get the job done!" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6593183) VM Vicky M. Billing > "This is a very complex billing platform with no support, AND a LONG contract that you cannot get out of. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6413669) MB Michael B. Director of Operations > "InSync is extremely intuitive as all systems within the program are interconnected, reducing time needed to move through the system and complete tasks." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4793091) VM Vicky M. Billing > "The overseas staff is just like all of the other overseas staff everywhere, they are not allowed to think, they must read from a script. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6413669) MB Michael B. Director of Operations > "The workflow for each department is customizable making the system near perfect for our company needs.5." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4793091) PC Paula C. OFFICE MANAGER > "when a client cancels the confirmation should not go out" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6609920) TS Tara S. Psychologist > "So far this appears to be streamlining a lot of our processes and helping us to be more efficient in our documentation workflows." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4751731) NG Nichole G. Administrative Assistant > "All of my tickets for that request have gone missing and I have yet to hear from anyone regarding this." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496) MA Melanie A. Director of Speech and Language Services > "In addition, they were able to train our staff to a level where we are now able to create our own custom and clinical forms should the need arise and to independently..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946) NG Nichole G. Administrative Assistant > "This is NOT Qualifacts fault, by any means. But when I asked if this feature would be implemented I was told to reach out to ask for a meeting." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496) MA Melanie A. Director of Speech and Language Services > "The inSync software supported the vast majority of what we needed in our documentation system and we were able to integrate our needs into their system very well. If it..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946) SD Samantha D. Executive Assistant of Clinical Opersations > "Technical issues are common and it can take a long time for them to be fixed." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6610077) AM Alita M. Medical Billing Revenue Asst. > "It will cause our organization to grow and become more adhesive in the work we do, and we will be able to track the services we offer and see the effectiveness or..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3536367) DG Desiree G. Clinical Director > "The least things that I like about the software are not having an app, how slow the program runs, and not being able to add certain functionality to the charting elements..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4044362) MM Michele M. Executive Director > "I like the color scheme and the layout." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6605985) SW Sarah W. Senior Director of Programs > "Implementation also did not occur smoothly and much of our training time was spent correcting issues from implementation/customization." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4739265) TS Trish S. Director of Quality Improvement > "InSync had multiple features- specifically, the ability of data to import as data from the patient portal, ease of reporting, and attentive customer service." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3495140) DM Darrin M. COO > "Direct access to the clinical docs themselves outside of the encounter note is lacking. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4759060) IH Ian H. CEO > "We like the versatility of the software and how it is multi-functional and able to address many of the needs of our practice from billing, scheduling, documentation, to..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3729048) MH Maranda H. Practice Manager > "The customer reps do not call when we provide them with times we are available." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6087321) AH Ashley H. Owner > "The use of InSync in our facilities has significantly improved our productivity in patient charting and had a major positive impact on our claim's..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491) AK Akash K. Owner > "Taxonomy codes were put in incorrectly which we didn't catch till later." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090) AH Ashley H. Owner > "The use of InSync in our facilities has significantly improved our productivity in patient charting and had a major positive impact on our claim's..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491) CH Cathleen H. APRN, PMHNP-BC > "I also think the new LMS site does not provide you with enough resources and when you need to search for something, it is often not there with a video or printout." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3448316) AH Ashley H. Owner > "The on-site trainers for our first two facilities and were so professional and accommodating - even with the state regulatory board showing up for our surprise annual..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491) AK Akash K. Owner > "They have since been bought by Qualifacts and things are going down the drain quickly." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090) TS Tara S. Psychologist > "Even more than the product, I have been so impressed by the quality of care \[sensitive content hidden\] has provided to our team as we have rolled out implementation in..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4751731) KR Katie R. Patient Care Coordinator > "We spent most of our implementation training still trying to get our program built out and honestly feel as if we should have had another 6-8 weeks of weekly calls with..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345) BK Beth K. Assistant Director > "With Insync we have been able to complete our paperwork in a more timely manner, our records are better organized and more secure, and the support teams available have..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3482499) AK Akash K. Owner > "Frequent errors in when they were implementing us." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090) SF Steve F. Director > "The implimentation team was amazing and we always had access to them through the process to launch right on time according to our needs. And also, the trainer Adelia..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4386127) SM Stefanie M. Clinical Director > "The software is not able to be customized to be inclusive and affirming of the transgender community and this is a MAJOR drawback." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3835485) AM Anna M. CEO > "claims from insurance companies are being paid faster and we are able to utilize the functions to verify insurance catching potential problems early." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324) KR Katie R. Patient Care Coordinator > "Our only issue was that our implementation specialist that we had worked with for weeks was changed (with only a 2-3 day notice) two weeks before implementation." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345) DA David A. Clinic Director and FNP-C > "It is easy to learn the system and navigate." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6607739) AK Akash K. Owner > "Nice people, but they seem to have stopped investing in customer care or the EMR in general after being bought by another company." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090) HW Hannah W. Administration > "There are a lot of steps on the admin side for creating things within the system (i.e. encounters) which makes it hard to remember and do quickly, but with time I'm sure..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4539544) MA Melanie A. Director of Speech and Language Services > "It is my understanding that some of the aspects of the scheduler were not initially as efficient as hoped for a multi-clinic location. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946) MS Melissa S. Practice Administrator > "We are brand new to using it - but overall our therapists are happy - the auto charging is off to a good start - the patient portal user experience is a game changer, and..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4140081) AM Anna M. CEO > "Even with the help of many team members, our invoices are still incorrect and our payers are not pleased with the changes." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324) EM Ethan M. Psychiatrist > "Clinical EHR side is great; we worked hard to customize the system for our clinicians as we were coming off paper charts and were wary of the EHR. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3817909) CM Carmen M. President > "Our old system was so clunky, requiring multiple steps for every action that we had to take multiple times a day. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253) SW Sarah W. Senior Director of Programs > "Customer support was timely and our implementation team was responsive to requests." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4739265) AW Alexis W. Assistant Behavioral Health Director > "The people who built out a lot of the forms did a sloppy job and Jenn and our team had to go back in a fix most of them." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3837381) KD Kristin D. Clinical Director > "Our implementation specialist, \[SENSITIVE CONTENT\], was by-in-large the most critical component in our satisfaction as she was incredibly responsive, helpful,..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3597034) AC Ayisha C. Owner > "The inflexibility in the scheduler, I understand having those in blocks but it is a hassle to have that so strict. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3512752) HW Hannah W. Administration > "We also like that multiple users can have access to the patient portal account (i.e. caseworkers)" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4539544) JL Jennifer L. Billing and Credentialing Coordinator > "My least favorite thing is the inability to see visits in patient demographics - financials unless a claim is done. If I have a claim back-log, the front office can't..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3028108) KD Kristin D. Clinical Director > "Integration of telemedicine and assessment administration have been great additions to our practice and clinician workflow." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3597034) JF Jennifer F. CEO > "The amount of changes mid-stream that we have had (i.e., our software wasn't set up for onboarding, the person who trained us left the day of our training, you switched..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___2851402) KD Kristin D. Clinical Director > "Two major EMR transitions within the course of a year was a big undertaking but the entire process, from the first demo call to our final implementation call has been..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3597034) UH Ursula H. Licensed Professional Counselor > "They did not support appropriate implementation within the company which lead to a very difficult transition between EHR services" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4039383) CM Carmen M. President > "It has enable us to be efficient with our admin so that we are freed up to do what we do best - help people." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253) AM Anna M. CEO > "As a more complex practice with many layers of services, the coding does not meet our needs." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324) DG Desiree G. Clinical Director > "What we like most about InSync is that we have been able to implement new workflows and automate procedures." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4044362) LF Lindsay F. Therapy Program Manager > "All other scheduling features are not user friendly- especially if you have more complex features as a practice." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799195) AC Ayisha C. Owner > "I LOVE the to do option to coordinate between staff for medication issues and testing referrals. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3512752) AM Ashley M. Business Operations Manager > "It has been abundantly stressful on my business office (Clinical receptionists / Intake coordinators / billing specialists) to toggle back and forth to see if we have..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3057109) CM Carmen M. President > "The training was unparalleled to get us ready to go live and the follow-up support has made us transition successfully with minimal stress. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253) JL Jo L. Exec Director > "The InSync people are unhelpful, and they divert inquiries to offshore agents who are incomprehensible." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4406734) LG Lisa G. OWNER > "Potential future functionality and ability to make some forms customizable after enhancements. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3744044) KR Katie R. Patient Care Coordinator > "It's slow at times and I feel like the scheduler is a little less user-friendly than I would like." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345) SM Suzanne M. Finance and HR Manager > "Our implementation specialist was terrific and he really assisted with the design of our dynamic forms and encounter notes. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3563284) AC Ayisha C. Owner > "Also the EDI contact was not helpful in resolving our enrollment issues. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3512752) MJ Madeline J. PMHNP/Group practice owner > "It is very customizable in every way (forms, note templates, appt reminders, calendar format, html name, really everything about it)" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___3201595) AC Amanda C. Assistant Practice Manager > "Unable to block accounts from being scheduled, difficulty for admin to track staff to-do's, and the scheduler setup is unnecessarily complicated" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3025514) JW Jennifer W. Practice owner/ Psychiatric Nurse Practitioner > "The features are integrated into the software and ultimately make me more efficient with scheduling, charting, prescribing, and billing duties. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3345059) SM Shannon M. Office Manager > "The main problem we have run in to is getting the electronic faxing set up." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4641138) [View Reviews](https://www.capterra.com/p/144484/InSync-EMR/reviews/) ## User interface 4.52 (198) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/) 4.49 (391) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features BestNotes 22/33 - AI Copilot - Appointment Scheduling - Charting - Claims Management - Coding Assistance - Confirmations/Reminders - Customizable Reports - Document Management - Electronic Payments - Electronic Signature - EMR/EHR - E-Prescribing - For Group Therapy - For Mental/Behavioral Health - For Substance Abuse Therapy - Generative AI - HIPAA Compliant - Initial Assessments - Insurance Eligibility Verification - Medical Billing - Medication Alerts/Warnings - Medication Management - Mobile App - Patient Communications - Patient Portal - Practice Management - Prescription Management - Reporting & Statistics - Telemedicine - Therapy Notes - Third-Party Integrations - Treatment Planning - Workflow Management [See all features](https://www.capterra.com/p/73807/BestNotes/#features) Qualifacts Insync Top features 30/33 - AI Copilot - Appointment Scheduling - Charting - Claims Management - Coding Assistance - Confirmations/Reminders - Customizable Reports - Document Management - Electronic Payments - Electronic Signature - EMR/EHR - E-Prescribing - For Group Therapy - For Mental/Behavioral Health - For Substance Abuse Therapy - Generative AI - HIPAA Compliant - Initial Assessments - Insurance Eligibility Verification - Medical Billing - Medication Alerts/Warnings - Medication Management - Mobile App - Patient Communications - Patient Portal - Practice Management - Prescription Management - Reporting & Statistics - Telemedicine - Therapy Notes - Third-Party Integrations - Treatment Planning - Workflow Management [See all features](https://www.capterra.com/p/144484/InSync-EMR/#features) ### Recognition No recognitions have been awarded to BestNotes No recognitions have been awarded to Qualifacts Insync ### Deployment & support BestNotes Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Qualifacts Insync Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details BestNotes - By BestNotes - Located in United States - Founded in 2003 Qualifacts Insync - By Qualifacts - Located in United States - Founded in 2000 ## Popular Comparisons [BestNotes](https://www.capterra.com/p/73807/BestNotes/)[4.52 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/) vs [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.45 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