BestNotes vs AZZLY Rize: Which is a better fit?

He has been knowledgeable, assisted me in learning the system so that I can navigate myself, is reliable and accessible, and has been a great support for my team and I.

It is initially confusing, lots of different sections to worry about.

BestNotes was introduced to me at a previous employer and I loved the customer support, ability to customize for my business, and user-friendly interface. This has continued to be true in my business.

The software looks very outdated and is not intuitive to navigate. It can be frustrating to look at and work with.

As an outpatient therapist, this system allows is so user friendly and to have the customer support to help make forms that was already in place and not charge is a wonderful experience.

Michelle M

CEO / Mental Health Practitioner

They insist a new product is underway although they have no information on when it will be released. Think this said to merely pacify customers.

If there is a reporting request, or company specific function request, the BestNotes team is easy to work with and does a great job to find the best solution for the Organization.

Sometimes it is difficult to figure out how to do seemingly relatively simple things, such as print a document or scan/email files without technical support.

They are very responsive to how my needs may differ from other product users and often add/adjust features to improve my work flow. I appreciate that the system is always changing and improving.

Information that you are currently entering can be lost if connection to internet is broken. Documents have to be locked before you sign.

I like the ease of use with everything being within a click. I think that the paper work itself is easy to use and user friendly with the calendar being connected to the clients chart.

Several incidents of lost documentation which were not a result of user error, but Azzly could not recover these documents. Slow response time on fixing issues in their system.

But my favorite feature is definitely the customer service we receive when we have an issue. The staff at azzly are amazing.

It is very frustrating that the calendar does not link directly to notes.

The Azzly staff are great to work with and have been great with regard to flexibility with our changing needs.

From the "display" issues, to the customer service, to the inability to access the system at times.