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We worked directly with operators to build our software. Reservationists find the ease of booking and rebooking to be our best feature while owners love our unlimited custom reports and cost savings.
Booking and reservation management software designed specifically for the tourism industry: Transportation and shuttle companies, tour and activity operators, rental companies and ticket vendors.
Our team has been very satisfied with Fareharbor. It has reduced our amount of manual bookings drastically while increasing website conversion-- WIN, WIN.
Not being able to absorb the commission charged rather than have the customer pay for it.
Superb customer service. The switchover service from Zerve to FH was off the charts superb.
People had to call to book before and I think I lost a lot of clients because of this. Now they can just browse and buy.
All the people who I have worked with in getting this set up have been fantastic. The software looks great.
I have yet to discover any issues with the software, which could be described as a dislike.
I loved that there was was a free trial version that we could try before committing to the product. I also am grateful that there is online support and 24 hour support.
Their fee is pretty steep in my opinion. It's charged to the customer booking, but I don't like the amount of the fee no matter who it is passed on to.
User friendly and excellent support in place. The branding ability makes it seem like our customers are still on our website.
Unfortunately once their frequent and lasting outages started to happen, I have lost complete trust in this company and product.
I can only recommend it, as it not only a great software but comes with amazing support and developers that will actively help your team with the integration.
After selecting the activities you want - they did not all go into final list - on average the system missed 4 each time so had to re-choose them all. Frustrating and time consuming.
I appreciate the help from reps. They are efficient, professional and knowledgeable. If they're not sure about an answer, they check before stating it as true.
Only problems we have had are small ways that we choose to use it versus the way it was designed to be used.
It is very versatile and the customization ability is fantastic. Customer service is second to none.
It's frustrating to have to link and unlink activities depending on availability. Reports not being the correct i.e. report by agent, summary by activity.
Conor: My name is Conor. I'm the CEO of InstaTours, a tourism company, and I give FareHarbor five out of five. Yeah, so I used some of the res-tech companies other than FareHarbor. I found that they had a monthly subscription where FareHarbor is more pay as you go, so that's what I preferred. Also, I thought the FareHarbor support and demo were excellent, so I was able to get up to speed quicker. So it's easy to understand and hard to master in terms of there's a lot of functionality options when you get to it. I chose FareHarbor because it could also do a couple of locations, so I had it for Ireland and it for the UK and it was pay as you go. So every time I made a sale they took off some of that. So if I had some months where I made no sales, I didn't have to pay FareHarbor anything, which is really good for starting off when you don't know how big demand is and you're just trying to get going. So you don't have a heavy monthly payment with FareHarbor, it's more pay as you go. I thought it was really easy because they just set up a call with someone to show you how to demo the system and you give them some details, they set it up for your specifications already, so you don't need to do too much of setting up. It's already there for you. You just have to learn how to use it. Now with any new system, there's a bit of trial and error, but I just thought with FareHarbor there was very little error and you got up to speed very quickly with it, which was useful. Yeah, I'd definitely say use the trial and demo it, and it depends on nature of your tourism business, but it should fit most businesses. The people that set it up were tourism business owners in Hawaii and you can really feel that they were once the owner operators of their own tourism business. That's why they've solved all the problems. The support is excellent, they'll get back to you in an hour. So I'd say just trial it, give it two weeks and interact a lot with it and make your decision after that.
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