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FareHarbor vs Zaui: Which is a better fit?

Updated on December 8th, 2024
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 5,077 reviews from Reservations users.
% Fit
Missing features
Feature ratings
Online Booking
4.6
Booking Management
3.9
Calendar Management
4.0
Appointment Management
NA
Payment Processing
4.6
% Fit
Missing features
Not enough reviews
Feature ratings
Online Booking
4.5
Booking Management
5.0
Calendar Management
NA
Appointment Management
NA
Payment Processing
4.6
User satisfaction
4.8
User reviews1,117
Ease of use
4.6
Functionality
4.5
Value for money
4.7
Customer support
4.8
4.3
User reviews52
Ease of use
4.2
Functionality
4.1
Value for money
4.2
Customer support
4.6
Price starts from
One-time payment
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

We worked directly with operators to build our software. Reservationists find the ease of booking and rebooking to be our best feature while owners love our unlimited custom reports and cost savings.

Booking and reservation management software designed specifically for the tourism industry: Transportation and shuttle companies, tour and activity operators, rental companies and ticket vendors.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Conor M
CEO
5.0

Conor: My name is Conor. I'm the CEO of InstaTours, a tourism company, and I give FareHarbor five out of five. Yeah, so I used some of the res-tech companies other than FareHarbor. I found that they had a monthly subscription where FareHarbor is more pay as you go, so that's what I preferred. Also, I thought the FareHarbor support and demo were excellent, so I was able to get up to speed quicker. So it's easy to understand and hard to master in terms of there's a lot of functionality options when you get to it. I chose FareHarbor because it could also do a couple of locations, so I had it for Ireland and it for the UK and it was pay as you go. So every time I made a sale they took off some of that. So if I had some months where I made no sales, I didn't have to pay FareHarbor anything, which is really good for starting off when you don't know how big demand is and you're just trying to get going. So you don't have a heavy monthly payment with FareHarbor, it's more pay as you go. I thought it was really easy because they just set up a call with someone to show you how to demo the system and you give them some details, they set it up for your specifications already, so you don't need to do too much of setting up. It's already there for you. You just have to learn how to use it. Now with any new system, there's a bit of trial and error, but I just thought with FareHarbor there was very little error and you got up to speed very quickly with it, which was useful. Yeah, I'd definitely say use the trial and demo it, and it depends on nature of your tourism business, but it should fit most businesses. The people that set it up were tourism business owners in Hawaii and you can really feel that they were once the owner operators of their own tourism business. That's why they've solved all the problems. The support is excellent, they'll get back to you in an hour. So I'd say just trial it, give it two weeks and interact a lot with it and make your decision after that.

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User interface
135106 video thumbnail}
1 Video
74193 video thumbnail}
1 Video
135106
5 screenshots
74193
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activities Booking
388
Important

FareHarbor

Top Features
32/44
  • Access Controls/Permissions
  • Activity Dashboard
  • Appointment Management
  • Availability Management
  • Billing & Invoicing
  • Customer History
  • Customizable Branding
  • Customizable Templates
  • Dynamic Pricing
  • Email Templates
  • Price/Margin Management
  • Ratings/Reviews
  • Activities Booking
  • Alerts/Notifications
  • API
  • Booking Management
  • Booking Notes
  • Calendar Management
  • Calendar Sync
  • Channel Management
  • CRM
  • Customer Database
  • Customer Support
  • Customizable Reports
  • Discount Management
  • Event Scheduling
  • Group Reservations
  • Inventory Management
  • Mobile Access
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Rate Management
  • Real-Time Updates
  • Reminders
  • Reporting/Analytics
  • Room Booking
  • SMS Messaging
  • Social Media Integration
  • Third Party Booking
  • Third-Party Integrations
  • Website Integration
See All features
Hide Reservations Software Features -

Zaui

29/44
Show Reservations Software Features +
FareHarbor
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zaui
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
FareHarbor
  • By FareHarbor Holdings
  • Located in Netherlands
  • Founded in 2013
Zaui
  • By Zaui Software
  • Located in Canada
  • Founded in 1999
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