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Healthcare payers, including third-party administrators (TPAs) and health plans, plus dental, vision, life, voluntary benefits and other employee benefits administrators
Housecall Pro is a comprehensive business solution that streamlines operations for plumbing, electrical, HVAC, carpet cleaning, housekeeping, handyman, locksmith, and other home service professionals.
The staff at VBA are the best to work with and provide great customer service. Their response time is excellent.
I have to say that it is 2020 so this software looks and feels VERY old and wonky. I'm not saying it is bad, but it is due for a revamp.
Ease of Use, the ability to process through claims easier. The ability to setup claims to auto adjudicate.
I think every software has always its negative side. The only negative side of using it is that it did really cost high.
The good thing about this software is that you can use it from any place. This makes it easy for the managing of your business.
If someone has never learn or seeing a programing language it may be a bit tricky to learn.
It has also enabled us to take advantage of new business opportunities that we would not have been able to administer without the flexibility of this system.
I love the integration with the other platforms I use for my business. Scheduling and communication with my clients is fantastic.
You don't ever think your system has has flaws with is terribly wrong because this systems has problems constantly. I have tried to get help several times and its a joke 90% of the time.
We love this for scheduling and reviews. I went through about 6 CRM software before this and I love how it is an all in one solution.
There have been several bugs and issues that go days unacknowledged and then take days to fix, meanwhile interrupting the flow of my business and causing errors for my customers.
It scheduled multiple meetings and calls, perfectly generates invoices and best support in billing and pricing. Customer support solves every query it is an important factor.
Customer service told me I manually deleted missing item that I did not delete and offered no solution to thousands of dollars of missing billable work.
The customer service is (literally) the best I've ever dealt with. The user experience is really nice and friendly for anybody and it keeps getting better with each version of the software.
The employee time tracking sucks, in out only other programs show the the time thought out the day of each but that minor.
Damien: Hi. I'm Damien. I'm an HVAC professional. I have my own company. And I give Housecall Pro a five out of five. I've used a couple other companies for the services of dispatching and things of that nature. The first would be SuccessWare, which was a company owned program, which was okay. It did the job. The other one was a pretty big company, ServiceTitan, which is a great program however, not really meant for someone with probably less than 50 trucks. It's quite an expensive process, an expensive program to use. I use Housecall Pro because it's cost-effective for me and any small business, really. It still gives you all of the benefits, or near about all the benefits that a ServiceTitan would and it's geared more for people like me. Yes, I chose Housecall Pro due to its price, especially for a small business like mine, the functionality, the benefits of it, and I can bring my wife in, who has never even done HVAC, and she's able to excel in there, and to send out postcards and notify customers and book appointments, with little to no training at all. It's a very, very good program designed for someone like myself. Integrating Housecall Pro was super easy for me. All I did was stay on the phone call with the guy for about 30 minutes, get all the information. And because I had done something similar to it in the past, it helped me out a little bit more. They have plenty of tutorials and standby assistance for anything that you may need. They have chat. It's super easy. Housecall Pro would definitely be a choice for anybody starting in the HVAC industry at least in my experience. I've worked with several other companies that provide somewhat similar things. I've been asked to try other programs, but Housecall Pro is where it's at. It's the best priced, best functionality, best benefits that I've ever seen.
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