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Emma by Marigold vs Botsplash: Which is a better fit?

Updated on October 27th, 2024
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 976 reviews from Customer Engagement users.
% Fit
Not enough reviews
Feature ratings
Content Management
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CRM
5.0
Activity Tracking
--
Engagement Tracking
4.9
Customer Database
--
% Fit
Missing features
Not enough reviews
Feature ratings
Content Management
NA
CRM
5.0
Activity Tracking
5.0
Engagement Tracking
5.0
Customer Database
5.0
User satisfaction
4.2
User reviews153
Ease of use
4.2
Functionality
3.9
Value for money
4.0
Customer support
4.2
4.5
User reviews55
Ease of use
4.5
Functionality
4.3
Value for money
4.7
Customer support
4.8
Price starts from
Monthly subscription
Free version
Free trial
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Yearly subscription
Free version
Free trial
Best for

Execute best-in-class relationship marketing strategies with an email marketing solution purpose-built for higher education, franchises, non-profits, and distributed businesses.

Botsplash is designed for medium to enterprise-sized businesses across a broad spectrum of industries seeking to enhance their customer engagement through digital channels.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-de5eba14-cce7-4cc7-dba3-08da50bd8f30
Jordan B
VP
3.0

Jordan B.: Hi, I'm Jordan, vice president. And I give Emma a three out of five stars. For more reviews like this, click below. We were using Constant Contact before for our email client management and for marketing efforts, and then we switched over to Emma at that point. We chose Emma because it was referred to us by a marketing company that we were tied in with. And they had had some success with utilizing Emma in the past. And there were a couple of features that they recommended us utilize that Constant Contact just didn't have. Getting started with Emma was okay. It was a simple-ish process. You really need to have a little bit more advanced knowledge of how to work in the email marketing space, as well as maybe some coding background for just implementing it off the ground. I think the best piece of advice I'd give somebody just getting started with Emma is just make sure you know if you're an advanced user or not. If you're just trying to do some simple marketing messages, you may want to go with one of the other programs, like Constant Contact, out of the marketplace. Otherwise, if you need to be able to do a little bit more with your marketing messaging and get in the nuts and bolts of it, then you can retool and do everything you need to do with Emma.

How Capterra sources reviews
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User interface
75428 video thumbnail}
1 Video
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75428
3 screenshots
182423
4 screenshots

Emma by Marigold

28/40
  • Churn Management
  • Content Creation
  • Customer Portal
  • Feedback Management
  • Gamification
  • Live Chat
  • Monitoring
  • Multi-Language
  • Sentiment Analysis
  • Social Media Integration
  • Tagging
  • Widgets
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Campaign Management
  • Communication Management
  • Content Management
  • CRM
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Email Management
  • Engagement Tracking
  • Event Triggered Actions
  • Multi-Channel Communication
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Reporting
  • Reporting/Analytics
  • Surveys & Feedback
  • Third-Party Integrations
  • Visual Analytics
See All features
Hide Customer Engagement Software Features -

Botsplash

Top Features
32/40
Show Customer Engagement Software Features +

Emma by Marigold

--

Botsplash

Emma by Marigold
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Botsplash
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Emma by Marigold
  • By Marigold
  • Located in United States
Botsplash
  • By Botsplash
  • Located in United States
  • Founded in 2017
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