Centerbase vs ZenCase: Which is a better fit?

The customer service is amazing. The CEO is committed to learning from his customers and actively engages and listens to help make the product better every day.

Site is slow and randomly shows error messages for no reason when our internet speeds support any other site, so we know it's their site. Reporting is not condusive for a mid-sized firm.

Our customer success manager is very proactive and does a great job anticipating our needs.

They offer a solution that is irrelevant or already did on my own. Calendar management is the worst.

The cloud function is very convenient, as are all of the integrations it has with other products. The interface is also really clean which helps encourage my people to use it.

I have spent hours on hold with the sales office with no response because that is the only place I can even stay on hold. You can only leave a voicemail with the IT department.

Our experience will Centerbase has been fantastic. The software allows for lawyers to seamlessly maintain their calendars and billing.

The only con is that we need to review lots of data in table form. Once you chose column headings, you are stuck with those columns no matter what query you run.

Overall using ZenCase is a good experience, and if I do run into any issues their online support is always on top of it which I appreciate.

New email window useless because it does not assign emails to cases automatically after assigning them in Net Documents.

My favorite feature is the task management with filters and options to save searches, and the ability to make quick notes in the body of each task for ease of reference.

Terrible experience, mitigated but not completely without issues, with the integration with NetDocuments.

ZenCase is a pleasure to work with, They are always looking/finding new ways to improve their product and love customer feedback. They want their software to work the way your firm works.

It's hard to upload and rename documents, constantly logs out of net docs. Subfolders should be premade when opening a new case.

Very much enjoy working with it, as it was new to me when we started it. Besides it being slow sometimes and not being able to upload documents in tasks for reference, I enjoy the ease of it.

I understand there were some struggles in migrating from our prior time-entry program to ZenCase, but I was not directly involved in that.