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Accounts Receivable Management, 1st Party debt Collection, 3rd Party Collection, Collection Attorneys, Government, Healthcare, Debt Buyers, Financial Services, Education, Banking, Utilities.
Collection agencies, internal collection teams, late-stage credit control, consumer & commercial collections, international collections, solicitors, insurance, utilities, banking, finance & parking.
The customer service Dakcs provides is outstanding. I love the fact that you can always talk to someone and they are willing to help.
The vague error ID's has always been a frustration on the I/T side. We do not know how to help as its just an error code.
The software is solid and a great value for the price. No software is perfect and there are areas that I think they could improve, but overall I highly recommend DAKCS.
The lack of stability and follow up is there biggest down fall.
I like Beyond because of its user friendly platform. Beyond is the best ARM software on the market today.
For example - there are not enough characters available in the last name field (actually in most of the name and address fields). Which cause letters to go out address wrong or with info truncated.
I like the ease of use (especially with the Beyond product - which is WAY better than Sting) and integration with PDC4U.
With that being said, the improvements are coupled with the frustration in the lack of communication and training as the improvements are rolled out.
The amount of time this has saved me has been well worth the money thus far, and I feel as if I only really scratch the surface on it's capabilities.
It was also unfortunate that prompts would disappear after some time so that there would be no way going back to those cases if one was not able to look at it before the prompt expired.
Instalment plants was good organized. Workflow was working good.
I remember in the past it wasn´t possible and therefore difficult to have track of all cases.
It was easy to use this program and quick trainings for new people possible. Good overview for the cases.
It's been difficult to manage the team based on users not being able to access reports without having access to all reports.
It's been really good overall, mainly because of what I mentioned already as Pros.
Debt view has a habit of requiring a refresh at minimum of 3 times a day.
Beyond ARM
DebtView
Top FeaturesBeyond ARM
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DebtView
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