--- title: "Compare Wrike vs JIRA Service Management 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Wrike and JIRA Service Management based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/76113-227102/Wrike-vs-JIRA-Service-Management" page_type: "comparison" language: "en" --- # Wrike vs JIRA Service Management Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: WrikeJIRA Service Management2/4 selected [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.4 (3,040)](https://www.capterra.com/p/76113/Wrike/reviews/) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.5 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) [## Wrike](https://www.capterra.com/p/76113/Wrike/)[4.4 (3,040)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting Price $10.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4.2 Customer Service 4.3 Reviews Sentiment Based on [3,040 reviews](#user-reviews) Positive 2,720 Neutral 225 Negative 95 [## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.5 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price $20.00/month Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.2 Customer Service 4.3 Reviews Sentiment Based on [778 reviews](#user-reviews) Positive 713 Neutral 50 Negative 15 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. 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Best for Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations. ## User reviews Pros & cons TF Thiago F. Head of Client Service > "It is a robust platform that helps centralize project management, improve workflow visibility, and keep teams aligned across multiple demands and deadlines." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7132584) DS Daniel S. Manager, Marketing Technology > "The high cost of learning wrike, with the intricacies of blueprints, automations, workflows, rules, and then people coming/going from an organization causes a massive amount..." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7137880) JV Jaimin V. Project Coordinatore > "The ability to assign tasks, track progress, manage deadlines, and maintain clear communication within teams significantly improves productivity and accountability." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7161147) MO Mabel O. Events Marketing Coordinator > "I’ve also run into occasional bugs and issues—nothing catastrophic, but enough small glitches or odd behaviors to interrupt my flow. And while the platform is powerful, that..." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7134508) SF Sarah F. Marketing Technologist > "We demoed over 10 PM tools from Basecamp to Monday to Asana to Workzone and Wrike won with it's attention to custom field management, flexible request forms, and sophisticated..." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7135551) JD John D. VP, Customer Engagement > "The interface, while powerful, can feel cluttered when many projects and automations are in play, and performance can sometimes lag with very large data sets." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7136781) ER Evan R. Marketing Coordinator > "Great project management tool that allows my team to work efficiently towards a common goal and remain updated with the latest edits or approvals through the status feature" [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7149712) SB Serena B. Marketing Associate > "I'm not sure why I get projects from closer to 2020. Or if I search for a series of words, it will single out projects with a single word from my search rather than all of the..." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7134366) SL Sai L. Assistanship > "The real-time collaboration tools, interactive Gantt charts, and customizable dashboards have significantly boosted our team's productivity and kept everyone aligned on..." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7163485) KH Kevin H. Director of Systems - On-Site Activities > "I have noticed that some implemented changes by Wrike seem to overwrite my custom settings and changes how the Space or particular screen and tree view are shown, though I did..." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7134704) OW Ojaswini W. Software Developer > "Switching between List, Board, Table, and Gantt views is seamless, and the ability to customize dashboards and spaces ensures that I can focus on the most relevant information." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7143991) PR Parija R. CFO > "The bad part about it is that you cannot easily assign specific time track to an individual sub-service within a large project template." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7161222) LP Lauren P. VP, Sea Production > "It’s not a plug‑and‑play tool, but once workflows, fields, and dashboards are set up correctly, it becomes a reliable central hub for managing tasks, timelines, and..." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7134514) SS Sally S. Senior Marketing Operations Associate > "Perhaps it would be easier if we used the time-tracking feature, however, that is a level of oversight we would prefer not to utilize. And manually updating the amount of time..." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7134286) MW Michael W. Director of Web and Organic Search > "I love the integrations and the flexibility of how you can present the different task items for example for one board we use just a standard table view, but for my testing..." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7134607) MA Megan A. Consultant > "Our organization already has a large cost associated with our Wrike licenses, so when adding in additional costs in order to utilize the AI features that have been rolled out,..." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7156426) HP Harris P. Senior Engineer > "I find I use the card table feature for my day to day activities because I'm able to easily drag tasks back and forth to display what's been completed and what still needs to..." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7159599) TP Terry P. Agency Director > "Occasionally, such as notifications not syncing correctly, there have been glitches when using the mobile app. Plus, the tool itself can be quite overwhelming, especially when..." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7180186) VR Verified Reviewer VP Marketing > "Wrike is a solid project management tool I use for managing video production workflow, including brainstorming, writing, filming, and editing." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7179399) SS Suzanne S. Marketing Project Manager > "There's no sort of filter option on the automations (besides date and owner), making it difficult to find a specific one - no name filter and I have to open the automation to..." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7034515) KH Kira H. Software reviwer reserch development > "Wrike is a powerful, highly scalable solution for mid-sized to enterprise teams handling multi-faceted projects. While smaller teams looking for lightweight task tracking..." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7188566) VR Verified Reviewer Accessories Designer > "This makes no sense because I just want to see the tasks that are in a other person's task list - when speaking with Wrike about this issue, they said it was how their new..." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7152633) PB Paula B. Growth Brands Design Leader > "The platform is flexible enough to adapt to different processes, and features like automation, dashboards, and request forms have made a real impact on our efficiency." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7148263) MM Molly M. Marketing Specialist > "Sometimes the interface loads slowly, causing me to have to refresh my project page several times to access what I need." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7134624) MV Michael V. Software Engineer > "I appreciate the Gantt chart view which allows me to visualize dependencies: if one task is delayed, I immediately see the impact on the rest of the schedule." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7148007) GY George Y. Copywriter > "Performance can lag on large workspaces, and occasional UI quirks—like slow loading or inconsistent notifications—can interrupt momentum." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7137291) LP Lauren P. VP, Sea Production > "Wrike’s integrations are also a big win; being able to connect it to tools like Outlook, Teams, Box keep communication and files tied directly to the work." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7134514) SS Sally S. Senior Marketing Operations Associate > "The fact that you list Task Tracking as a considered topic, but figuring out a way to track that information in an Enterprise account is not at all user-friendly." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7134286) AH Ayesha H. IT Project Coordinator > "It supports seamless collaboration across teams, departments, and even between companies, making it a flexible tool for interdepartmental and intercompany work." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7145796) MO Mabel O. Events Marketing Coordinator > "The interface can feel cluttered at times, and navigating between spaces or views sometimes slows me down rather than speeding things up." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7134508) SF Sarah F. Marketing Technologist > "We've also had great partnership with their customer success team, helping us auto-migrate work from Asana when another team came onboard to our instance, and helping build..." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7135551) MR Marc R. Digital Media Strategist > "I find some of the new updates to not be communicated efficiently enough and then my dashboards and To-Do lists change and I have to figure out why." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7134452) OW Ojaswini W. Software Developer > "Being able to leave feedback directly on tasks, images, and files keeps communication clear and contextual, while the built-in approval workflows significantly reduce reliance..." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7143991) OT Oleg T. Director Of Information Technology > "Now each member of our staff has to create their own notification alerts for each project individually; it's been a huge headache." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7185579) MR Matilda R. Communciations Coordinator > "I am able to have multiple teams with different needs under one roof but they are all able to make specific requests for their space and Wrike is able to accommodate all these..." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7136186) KK Kajol K. Campaign developer > "The interface may seem cluttered, and some advanced features require higher-tier plans, making it expensive for smaller teams." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7141731) SG Sophie G. Head of Customer Marketing > "Overall, Wrike has streamlined our creative workflows with its robust request forms and built-in proofing, even though its complex interface initially caused some friction in..." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7132876) HK Huda K. Rebel and Founder Co-CEO Huda Beauty > "The user interface is very dense and requires an adjustment period to avoid feeling overwhelmed by notifications and folder layers." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7177844) RR Ryan R. Marketing Manager > "Once my team members and I realized that our best approach was to define a process for our company and use Wrike to support that process, Wrike increased our productivity,..." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7134239) MW Marissa W. Director, Sea Production > "Along with the positive of Wrike having a ton of features, this can also be a negative because onboarding new people into our organization and getting them to learn the..." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7137265) VC Valerie C. Associate Director Creative and Brand > "It's an incredible tool that allows you to customize workflows for various teams to collaborate and work together towards goals." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7134447) DS Daniel S. Manager, Marketing Technology > "For example an events team cannot see what projects are due or critical milestones for those projects compared to other projects." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7137880) VR Verified Reviewer Admin > "It’s a reliable and feature-rich platform that enhances team collaboration and project visibility. Once you get familiar with it, it becomes a highly effective tool for..." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7145872) SpT Stéphanie T. Trade marketing manager > "sometimes it happens that files are not saved directly after the work is done and need to be uploaded but it doesn't happen regularly to be honest." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7132710) VR Verified Reviewer Senior Manager > "the easily collaboration with multiple access types combined with secutity access definitions helped in multiple users across organization to contribute as per their roles." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7150154) MJ Muskan J. DevOps Engineer > "The mobile version of wrike has little functionality as well, unless you want to waste time trying to get some work done with it." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7187132) RR Rafia R. Graphic Designer Visual Branding > "Wrike provides a more structured way to manage projects, which helps when coordinating multiple tasks and deadlines across the team." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7113669) SB Shubam B. Analyst > "I also noticed occasional performance issues—like slower load times when dealing with larger projects or complex dashboards." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7137670) SU Shigeki U. VP > "It provided strong visibility into task ownership, status, and timelines, and also worked well for collaboration with external partners, not just internal teams." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7133210) SR Sankalp R. Senior Software Developer > "I understand it's very specific use case but initially we did have to face problems because of this between the client requirement and the tool's capabilities." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7142624) KH Kevin H. Director of Systems - On-Site Activities > "I particullarly like the report creation features that helps us with KPI and provides visibility of our current status to the team." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7134704) SB Shubam B. Analyst > "Finding certain settings or navigating between spaces isn’t always as intuitive as it could be, and it takes time to get fully comfortable." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7137670) SW Sarah W. Directions of Retail > "I’ve really enjoyed Wrike and our company uses it daily to keep track of strategic initiatives, department initiatives and I even use it to track some personal things!!" [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7133528) SM Sean M. Chief Editor at deBanked > "Getting used to it was a laborious process for my team because the software is packed with menus and sub-menus that can be intimidating at first glance." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7166295) ML Marjorie L. Staffing and Business Development Manager > "Accountability is also increased through Wrike. When employees are held accountable for completing tasks assigned to them and those tasks are visible via Wrike, they are more..." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7154894) JA Jessica A. Marketing Manager > "Sometimes the search tool can be a little difficult to find past projects and files." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7136235) SU Shigeki U. VP > "Its ability to coordinate work across a wide group of internal stakeholders and external partners was a major strength. While there is a learning curve, it delivers strong..." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7133210) KW Katherine W. Project Manager > "The dashboards could be useful, but often take so long to populate that I lose interest and find the info a different way." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7124495) KK Kajol K. Campaign developer > "The productivity features like task assignments, due dates, and dependencies keep the whole team on track without constant check-ins." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7141731) JJ Jules J. Graphiste > "Also, the free plan is quite limited, and some reporting tools feel a bit clunky compared to competitors." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7136599) MF Maddy F. Coordinator > "The task tracking and project organization features make it easy to see who is responsible for what and when things are due, which is critical in a fast-paced environment." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7134464) John S. Director, Academic Innovation Media > "There isn't much to dislike about Wrike, but if I had to pick something, it would be that projects and tasks display differently depending on how you navigate to them." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7136317) SS Stefano S. Product manager > "We can create custom workflows that actually match our team's unique processes rather than being forced into a "one size fits all" structure." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7149515) GS Gillian S. Communications Manager > "I also sometimes struggle with incorrect automatic status changes, but I'm aware that can be changed as a team setting." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7163983) KW Katherine W. Project Manager > "Managing our clients and projects in Wrike works really well for our team and helps ensure that projects are well planned and nothing falls through the cracks." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7124495) JS Jennifer S. Senior Copywriter > "Trying to find the earlier conversations is so time-consuming and usually totally unproductive, but a search feature might make that easy." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7158532) VR Verified Reviewer Creative Projects Manager > "I like that Wrike gives us one place to manage incoming requests, track projects, and keep communication tied to the work." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7138044) JLC Jean-Luc C. President > "The product online support services are very ineffectiveness a message can go even two days without being attended." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7170021) TE Taryn E. Creative Manager > "It gives me clear visibility into timelines, priorities, and team workloads, which makes it much easier to keep projects on track." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7133040) JR Jayasri R. Campaign specialist > "There are also occasional bugs and issues, like minor glitches or slow performance." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7137658) MA Megan A. Consultant > "There are so many different ways to view the work that you are doing in Wrike, making it customizable to different working and learning styles." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7156426) SF Sarah F. Marketing Technologist > "It's easy to get lost in configuration of the tool, the learning curve to becoming an expert admin and setting up good governance is steep and takes time." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7135551) JV Jaimin V. Project Coordinatore > "The platform provides complete visibility into project progress, making it easier to identify bottlenecks and ensure timely delivery." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7161147) LR Llyas R. Production Associate > "Well, at least like about Wrike is when there is an overwhelming number of task things can get cluttered and confusing at times" [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7151709) HK Huda K. Rebel and Founder Co-CEO Huda Beauty > "Dynamic request forms automate project creation upon receiving a client need, perfectly structuring incoming workflows." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7177844) TE Taryn E. Creative Manager > "When managing a large number of tasks, it can sometimes be difficult to quickly get to the core of the communication." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7133040) LR Laura R. Marketing Communications Specialist > "The workflow and process management capabilities have helped us bring structure to projects that previously relied on scattered spreadsheets and email threads." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7135953) LD Lokesh D. Technical Manager > "The interface can also feel cluttered when managing multiple projects." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7135085) GS Gillian S. Communications Manager > "It holds me accountable to deadlines, it makes reviews/approvals seamless, and it's the perfect 'source of truth' for project information." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7163983) LP Lauren P. VP, Sea Production > "For example, if everyone creates tasks their own way or names things differently, things can get messy fast." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7134514) OW Ojaswini W. Software Developer > "Additionally, the flexibility of the interface is a major advantage." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7143991) SB Shubam B. Analyst > "Finding certain settings or navigating between spaces isn’t always as intuitive as it could be, and it takes time to get fully comfortable." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7137670) JJ Jules J. Graphiste > "I loved the intuitive interface and the powerful collaboration features." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7136599) SS Stefano S. Product manager > "Also, the interface can feel crowded, especially on smaller laptop screens." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7149515) Ana R. Booking Executive > "Its simple user interface allows us to have easy time navigating through it and working with all the available features." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___6549999) SB Shubam B. Analyst > "The interface, while powerful, can sometimes feel cluttered." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7137670) LR Laura R. Marketing Communications Specialist > "Within just a few months of using Wrike, I've been genuinely impressed by how intuitive it is to get started." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7135953) SG Sophie G. Head of Customer Marketing > "UX: The interface can feel complex and intimidating." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7132876) LP Lauren P. VP, Sea Production > "Wrike’s integrations are also a big win; being able to connect it to tools like Outlook, Teams, Box keep communication and files tied directly to the work." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7134514) Tia C. Technical Recruiter > "Unfortunately, it lacks native integrations, so to access all the possible integrations, one must bridge it with different software." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___4402087) KH Kaden H. Project Management Specialist > "There are so many integrations that allow ease of access and communication." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7128043) Amanda F C. System Engineer > "Wrike's lack of native integration with other systems is its only real flaw." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___4906016) NN Nick N. Owner > "I used Wrike because it’s pretty intuitive, and it lets you connect nearly all the tools you need and move your processes or import data without too much fuss." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___6865410) Ankit S. Business Development Manager > "For a new user, there are lots of integrations that can be hard initially." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___3840519) JH James H. Engineer > "Integration with other popular tools like Slack, Google Drive, and Microsoft Teams adds to its versatility." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___6491849) VR Verified Reviewer Chief Financial Officer > "It also needs to polish its integration with Gmail a bit since it tends to be very slow." [See full review](https://www.capterra.com/p/76113/Wrike/#GetApp___2732092) SH Steven H. Private Investor > "Wrike makes it easier to stay on top of work." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7181284) PS Paul S. Product Marketing > "It can be a bit tricky to figure out how to do things in Wrike." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7150487) GS Gillian S. Communications Manager > "Wrike makes my day-to-day so much easier." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7163983) JR Jayasri R. Campaign specialist > "Wrike isn’t the easiest tool to use at first, so ease of use can be a challenge for new users." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7137658) GbS Gábor S. CTO > "It is easy to modify." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7137770) GbS Gábor S. CTO > "It can be too complicated ." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7137770) DEE Dr.Enoch E. Facilities Manager > "It is super easy to use" [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___6666899) Tyra O. People Operations Specialist II > "I did not find that Wrike was very easy to use." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7157860) SB Stephanie B. Senior Design Manager > "One of the standout aspects of Wrike is its customer support. Whenever we've had questions or needed assistance, the support team has responded quickly and provided helpful,..." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7160789) JLC Jean-Luc C. President > "The product online support services are very ineffectiveness a message can go even two days without being attended." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7170021) MA Megan A. Consultant > "I would also say that the customer experience is exceptional, and my relationships with our appointed contacts at Wrike have been huge helps in being successful within the..." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7156426) EB Emilce B. Senior Art Director > "The session did not feel tailored to the customer or the audience’s skill level." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7137868) JS Jennifer S. Senior Copywriter > "Being able to tag each other is also really useful and helpful. When I've talked to customer support, they've been helpful." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7158532) BH Brittney H. Manager of Retail Marketing Operations > "At times I feel like we are lacking in customer support." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7139231) SB Shubam B. Analyst > "Customer support was generally reliable too. Whenever we had issues or questions, the responses were helpful and didn’t take too long." [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___7137670) TS Tiffany S. Project manager > "Support services are Soo poor and unresponsive" [See full review](https://www.capterra.com/p/76113/Wrike/#Capterra___6613954) [View Reviews](https://www.capterra.com/p/76113/Wrike/reviews/) BT Benjamin T. IT-Systemadministrator > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143024) DG Damian G. CTO > "Due to specific usage in company im missing a feature of sth like saving specifics tickets in kind of folder just to me or tags for..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7112861) RK Raul K. Group Director of Technology > "It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7037998) AP Adam P. Managing consultant > "The main drawback for me was the complexity that comes with its flexibility. While the customisation options are powerful, they can..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7051744) BL Bruno L. Consultant > "It allows to easily create assets and manage portfolios, even for starters in the teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138561) SR Shilpa R. QA > "Unable to create folders or sub folders within the test cycles like how we can create for test cases in the repository" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7026090) VR Verified Reviewer Sales Director > "Jira makes it easy for me to log insights and create tickets for my revenue operations team to act on." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7152913) EW Emma W. Marketing Manager > "One challenge I’ve experienced with Jira is that, as a ticket submitter, it can be difficult to easily find and keep track of all the..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) EW Emma W. Marketing Manager > "What I really like about Jira is the ability to create multiple boards for different teams, which keeps workstreams clearly organized..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) AR Arti R. Software engineer > "The interface feels cluttered at times, and customization options can be complex." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138966) FH Freda H. VP Sr. Manager Operations Technology > "Overall JIRA service management allows increase in production, a service orientated infrastructure emerged while the company..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6667712) VR Verified Reviewer Talent Development Program Manager > "Complexity begets complications sometimes… As a project admin, at times I would be overwhelmed with all of the optionality!" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7125515) KP Katrina P. IT Analyst > "It has a lot of tools like Scrum and Kanban boards, backlogs, and customizable workflows" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7049569) Hameeda T. Technical Analyst > "Some advanced features are hard to configure without technical knowledge and the interface can feel cluttered" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7113498) HN Harshad N. Technical Support Expert > "Jira service management is one of the effective tools for managing and tracking the product's internal progress and reports based on..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6703913) AR Arti R. Software engineer > "Jira Service Management can be a bit overwhelming at first, with a steep learning curve for new users." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138966) ES Elias S. Marketing Coordinator > "I like how Jira Service Management streamlines project management, support tickets, prioritization, and SLA tracking in one efficient..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7005112) VR Verified Reviewer Sales Manager > "The interface feels complex and not very intuitive, which can slow down day-to-day use." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143131) FH Freda H. VP Sr. Manager Operations Technology > "Teams created and developed workflows with out of the box capabilities provided Intergrations of apps that prove to be necessary to..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6667712) MG Mike G. Member of Technical Staff > "Sometimes moving item and assigning it to different sprint from a service request is not the most convenient." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7077044) VR Verified Reviewer IT Operations > "We like the admin portal and how it ties in with other Jira products such as Trello." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7129749) JaK Jarosław K. Director of Support Services > "This product is also rarely able to cover your scenarios to the full unless you have an engineer ready to create 3rd party..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6711708) VR Verified Reviewer Hr > "One of the best things about Jira Service Management is how organized and customizable it is." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7151026) EW Evelyn W. IT Assistant > "Permission layers and admin tabs are confusing, automation rules need many clicks, and no quick auto-close after few days" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6803804) PS Paola S. product designer > "the most awesome about JIra Service Management is the design and the clarity of section of timing and scalable map of projects" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6744026) EW Emma W. Marketing Manager > "They don’t always appear in my recent items, which makes visibility and follow-up more time-consuming than it should be." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) VR Verified Reviewer Sr People Ops > "Overall, It's a good experience and teams definitely need a platform to receive their tickets and distribute workload among members...." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7041624) DM David M. Director, Human Resources > "It's very difficult to be the "administrator" and look at current tickets for your teams/staff and how many were completed,..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6784296) JM Jessica M. Customer Service > "The automation features and customizable workflows have streamlined our processes and improved our response times significantly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6646556) HH Houcem H. CISO > "The biggest downside is that customization, while powerful, can be overly complex for non-technical users." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622104) KP Katrina P. IT Analyst > "It allows for easy project management and helps to identify bugs/issues." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7049569) MP Mario P. QA Engineer > "The user interface is not as intuitive as I’d like, and some tasks take more clicks than necessary." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622705) JH Julio H. It analyst > "Reliable tool for handling IT service requests and incidents. Once you get past the initial setup, it’s very efficient and helps..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6665532) VR Verified Reviewer Consultant > "Perhaps too many customization options break peoples back." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6888015) AM Antti M. Product Owner > "In no time you can set up a basic customer support flow, and with time you can get highly automated customer support flows." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649) NR NehA R. QA Manager > "Sometimes, Jira shows loading issues when opening attachments" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6673404) EAJ Esami Allan J. Web Developer > "My favorite feature about Jira Service Management is automation which streamline the entire workflow ,improving efficiency." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6856000) Swathi J. Software Developer > "Pricing is getting expensive, and reporting is flexible but can be unintuitive without add-ons." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6844026) Eric T. Director, Digital Transformation > "As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242) AP Amitabh P. Technical support engineer > "Little bit complicated platform with excessive options." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6577373) Swathi J. Software Developer > "It helps me customize workflows and automate repetitive tasks, improving the overall team efficiency." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6844026) Naveen C. Senior Technical Manager > "Pricing is a bit concern for businesses with limited budgets." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6640468) JaK Jarosław K. Director of Support Services > "The framework is flexible and allows it to be modified or extended through the application of 3rd party scripts or plugins." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6711708) MM Madilyn M. Senior Research Associate > "There is a lot going on with different boards, timelines, and tickets so it can be easy to lose track of everything and for things to..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6118182) RM Robert M. Cybersecurity Engineer > "Provide great dashboards and reports that gives data needed for decision making about service operations .Its" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158) AM Antti M. Product Owner > "The Atlassian products don’t have that Atlassian-feel anymore to be honest." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649) AH Aaron H. Sales and Inventory Analyst > "The platform can scale from small teams to large enterprises, making it suitable for organizations of various sizes." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6551147) HN Harshad N. Technical Support Expert > "Extremely costly for small organizations to buy and manage." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6703913) AP Adam P. Managing consultant > "how well it brought structure and visibility to complex service workflows." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7051744) Sugam P. Project Manager > "It feels extremely slow because there are so many repeating, mainly identical empty fields that must be filled out repeatedly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5054864) JH Julio H. It analyst > "The customizable workflows and automation features save a lot of time and help keep everything organized." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6665532) CS Carlos S. Quality Engineer > "The lack of possibility to integrate with sharepoint domain." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6474886) AP Amitabh P. Technical support engineer > "It is extremely helpful product to know the developement and bugs related progress and to keep track on all the ongoing information." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6577373) FJ Frank J. Network Architect > "Some working flow is not flexsible for me， not sure whether it is a configuration issue or not？" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6141330) RR Richard R. IT Manager > "Overall as a starting point, it worked, but the group as a whole needed a more elaborate solution with a focus on more detailed..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6846976) AM Alex M. IT Service Manager > "Compared to the other Atlassian products this is on the much more expensive side as you require more-and-more agents." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6441994) LN Luciano N. Senior Film Technician > "Really good and easy, ticketing is good and being able to allocate work & comments are helpful over long periods of time" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7109408) TT Terry T. IT asset manager > "The out of box feature in this module was not useful for my purposes." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6082284) RM Robert M. Cybersecurity Engineer > "Offer robust features that helps to improve the customer experience and reduces workload on customer support team." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158) FV Filippo V. CTO > "It is very difficult to set up." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6796996) Eric T. Director, Digital Transformation > "Being able to tie KBs to the customer interface is extremely helpful." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242) EW Evelyn W. IT Assistant > "But learning part is rough." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6803804) PA Peter A. IT Asset,Configuration Manager, Service Catalog and Knowledge Manager > "I like the fact that you pick a ticket and find all related tickets or related dependency services being affected by the incidence..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6584366) MF MARITZA F. BILLER > "SOME TIMES WE CAN NOT TO CONNECT TO THE SUPPORT" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6104781) CF Carlos F. Endpoint System Administrator > "With the seamless tools imbedded in the program, it has enhance our productively and user communication." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6496603) YS Yuval S. IR Analyst > "The colors are boring, they can add more life to it." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6118822) VR Verified Reviewer Junior Software Engineer > "We can set up a new portal in minutes for every new project and easily tie the tickets to our internal Jira Software projects keeping..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6329273) BD Bishal D. Backend Developer > "It was costly for us when we used it for the startup company." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5097214) AM Aditya M. QA Lead > "its workflow management - easy transition from one state to another .access management - restricting users from updating or..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5026412) Melissa S. Global Learning & Development Business Partner > "Some features are really too basic or even missing from the instance which means you have to customize a lot and if you are not..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___3861008) Edward K. App Integrations Specialist > "The product can be configured in many different ways to support your requirements, and it's good value for small teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7004161) MT Mateusz T. marketing > "Configuration of accesses and views is a task for an experienced user. And with a possible configuration error, it may take some time..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4576227) VR Verified Reviewer QA Analyst engineer > "The flexibility, all the things you can setup for a project to be tracked here, the board management, workflows, assignments, roles..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6132288) RA Ruchir A. Cloud Support Engineer > "Searching for issues becomes challenging sometimes" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6284188) Chris B. Support Specialist > "The integration into Slack was very helpful for communication among teammates." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7041344) Meera J. Senior Liferay Developer > "It's hard to manage tasks when you you have lengthy project and number of tickets & number of users are high" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4404225) MG Mike G. Member of Technical Staff > "You can easily create and assign IT service request." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7077044) VR Verified Reviewer Client Lead > "Dashboard needs more timely updates as sometimes it doesn’t reflect the right amount of issues a team member is working on." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4408793) AH Aaron H. Sales and Inventory Analyst > "This helps tailor incident, request, and problem management processes." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6551147) VR Verified Reviewer HelpDesk N1 > "For example, some users have reported that it can be difficult to set up and configure initially, especially for organizations with..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4782124) BD Bishal D. Backend Developer > "I love its user-friendly interface and its automation." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5097214) VR Verified Reviewer Sales Manager > "The interface feels complex and not very intuitive, which can slow down day-to-day use." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143131) SC Serhat C. Senior Software Developer > "The interface is user friendly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6056557) AM Antti M. Product Owner > "The Atlassian products don’t have that Atlassian-feel anymore to be honest." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649) AS Alexis S. CSR > "Also, the interface with Outlook is excellent." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4602697) CS Carlos S. Quality Engineer > "The lack of possibility to integrate with sharepoint domain." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6474886) VS Vinay S. Test engineer > "user Friendly interface," [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4621085) GM Gilberto M. Technical Product Manager > "The setup interface is clunky and unintuitive at times, for all the benefits of being a part of the Atlassian environment, it suffers..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___3681639) BT Benjamin T. IT-Systemadministrator > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143024) KB Kirstin B. VP Content Strategy > "I have yet to meet a system that we cannot integrate into our jira instance." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5001509) RK Raul K. Group Director of Technology > "It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7037998) MP Mario P. QA Engineer > "The user interface is not as intuitive as I’d like, and some tasks take more clicks than necessary." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622705) Eric T. Director, Digital Transformation > "As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242) VR Verified Reviewer Marketing Technology Manager > "The general usability of the platform is also not very intuitive with many fields to fill in that are difficult to understand." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4556880) GT Gary T. Cloud Architect > "How well it integrates with the broader Atlassian ecosystem (like Confluence and Jira Software)" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6795896) Mike S. IT Especialist > "Despite its many advantages, JIRA Service Management can be complex and difficult for new users to learn." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4793217) CF Carlos F. Endpoint System Administrator > "With the seamless tools imbedded in the program, it has enhance our productively and user communication." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6496603) AA Andrew A. Hardware Engineer > "It didn't feel super user friendly when I first started using it." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4817235) BL Bruno L. Consultant > "Jira is user-friendly and intuitive." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138561) MF MARITZA F. BILLER > "SOME TIMES WE CAN NOT TO CONNECT TO THE SUPPORT" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6104781) MP Mario P. QA Engineer > "It’s reliable, but it could definitely be a bit more user-friendly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622705) VR Verified Reviewer Client Lead > "Dashboard needs more timely updates as sometimes it doesn’t reflect the right amount of issues a team member is working on." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4408793) EAJ Esami Allan J. Web Developer > "Overall experience about Jira Service Management is commendable ,easy to use and manage .Offer" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6856000) AS Abhishek S. Portfolio manager > "Sometimes it gets really difficult to contact support team in case there is any technical issue." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4417294) RM Robert M. Cybersecurity Engineer > "Offer robust features that helps to improve the customer experience and reduces workload on customer support team." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158) GT Gregor T. Senior Operations Executive > "We use it for a large number of issues, mostly surrounding employee payment issues and glitches." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___3563315) [View Reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) ## User interface [Wrike](https://www.capterra.com/p/76113/Wrike/) 4.37 (3,040) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) 4.46 (778) ### Features Wrike Top features 30/35 - Activity Tracking - AI Copilot - Alerts/Notifications - API - Approval Workflow - Audit Trail - Calendar Management - Change Management - Change Planning - Change Tracking - Collaboration Tools - Compliance Management - Configurable Workflow - Configuration Management - Customizable Branding - Customizable Fields - Document Management - Event Logs - Generative AI - Incident Management - Knowledge Base Management - Learning Management - Multi-Language - Prioritization - Problem Management - Release Management - Reporting & Statistics - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Support Ticket Management - Task Management - Third-Party Integrations - Training Management - Workflow Management [See all features](https://www.capterra.com/p/76113/Wrike/#features) JIRA Service Management 25/35 - Activity Tracking - AI Copilot - Alerts/Notifications - API - Approval Workflow - Audit Trail - Calendar Management - Change Management - Change Planning - Change Tracking - Collaboration Tools - Compliance Management - Configurable Workflow - Configuration Management - Customizable Branding - Customizable Fields - Document Management - Event Logs - Generative AI - Incident Management - Knowledge Base Management - Learning Management - Multi-Language - Prioritization - Problem Management - Release Management - Reporting & Statistics - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Support Ticket Management - Task Management - Third-Party Integrations - Training Management - Workflow Management [See all features](https://www.capterra.com/p/227102/JIRA-Service-Management/#features) ### Recognition No recognitions have been awarded to Wrike JIRA Service Management is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support Wrike Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos JIRA Service Management Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Wrike - By Wrike - Located in United States - Founded in 2007 JIRA Service Management - By Atlassian - Located in United States - Founded in 2013 ## Popular Comparisons [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (3,040)](https://www.capterra.com/p/76113/Wrike/reviews/) vs [Clockify](https://www.capterra.com/p/169607/Clockify/)[4.76 (9,268)](https://www.capterra.com/p/169607/Clockify/reviews/) $10/month Price $4.99/month 4.3 Features 4.6 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/76113-169607/Wrike-vs-Clockify) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) $20/month Price $19/month 4.5 Features 4.3 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-227102/Freshservice-vs-JIRA-Service-Management) [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (3,040)](https://www.capterra.com/p/76113/Wrike/reviews/) vs [Jira](https://www.capterra.com/p/19319/JIRA/)[4.45 (15,489)](https://www.capterra.com/p/19319/JIRA/reviews/) $10/month Price $7.91/month 4.3 Features 4.4 4.2 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/19319-76113/JIRA-vs-Wrike) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.80 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) $20/month Price $1950/year 4.5 Features 4.7 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/174535-227102/PDQ-Deploy-vs-JIRA-Service-Management) [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (3,040)](https://www.capterra.com/p/76113/Wrike/reviews/) vs [Asana](https://www.capterra.com/p/184581/Asana-PM/)[4.49 (13,703)](https://www.capterra.com/p/184581/Asana-PM/reviews/) $10/month Price $10.99/month 4.3 Features 4.4 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/76113-184581/Wrike-vs-Asana-PM) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,881)](https://www.capterra.com/p/172127/Rippling/reviews/) $20/month Price CA$8/month 4.5 Features 4.8 4.2 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/172127-227102/Rippling-vs-JIRA-Service-Management) [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (3,040)](https://www.capterra.com/p/76113/Wrike/reviews/) vs [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) $10/month Price $9/month 4.3 Features 4.5 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/76113-147657/Wrike-vs-monday-com) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (239)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) $20/month Price Contact vendor for pricing 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/180609-227102/Action1-RMM-vs-JIRA-Service-Management) [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (3,040)](https://www.capterra.com/p/76113/Wrike/reviews/) vs [Trello](https://www.capterra.com/p/211559/Trello/)[4.53 (23,619)](https://www.capterra.com/p/211559/Trello/reviews/) $10/month Price $5/month 4.3 Features 4.3 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/76113-211559/Wrike-vs-Trello) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $20/month Price R$35/month 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/202528-227102/Milvus-vs-JIRA-Service-Management) [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (3,040)](https://www.capterra.com/p/76113/Wrike/reviews/) vs [ClickUp](https://www.capterra.com/p/158833/ClickUp/)[4.63 (4,631)](https://www.capterra.com/p/158833/ClickUp/reviews/) $10/month Price $10/month 4.3 Features 4.6 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/76113-158833/Wrike-vs-ClickUp) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (253)](https://www.capterra.com/p/13803/N-central/reviews/) $20/month Price $1.75 4.5 Features 4.2 4.2 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/13803-227102/N-central-vs-JIRA-Service-Management)