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Tenants, Landlords, Property Managers and ServicePros.
Hotelogix is designed to provide solutions to small and mid-market hotels and hotel chains, motels, resorts, boutique hotels, business hotels, service apartments, bed-and-breakfasts, camp and hostels.
Overall I have had a great experience with tenant cloud. Their customer service has always been very responsive and reliable.
Took me days to cancel my account, erroneous info, unresponsive to questions, had to call at specfic hours. No info about who's on the hook for money lost in a hack.
It's safer for me to stay with Tenantcloud because I am a loyal customer to good products.
Couple of tenants say they struggled with the payment app a bit.
The best part about Tenantcloud is that the customer service and sales have always been personable and available. I love the fact I can have me or my clients call in and they love having live help.
There is no Move In / Move out and general inspection documentation.
It's extremely helpful to have a secure platform that tenants and landlords can use for payment, and is user friendly.
There are a couple things that were hard to find, particularly some of the items that get populated into a least template.
We are working with Hotelogix for a year now, the team is very helpful and is working constantly in upgrading its services. Very good customer care approach.
This has been a horrendous experience and the support staff doesn't understand the severity of the issue. We have had several double bookings due to sudden integration failures with booking.com.
And by not being an expert , I have an advantage on judging a software interface and usability. Great product that I would like to see in Greek Hotel Market too.
We hate night audit but understand other properties needing it. When you do locate a help area you have no option to "search" for your problem.
We found that Hotelogix was by far the best solution: easy to use, easy to install, feature rich and cost effective. We are sure that our partnership will bring a big value added to Hotels in Morocco.
A missing feature is a manual for troubleshooting.
I think overall it's a good system and it is pretty user friendly as you go through it. The different departments is definitely a nice feature.
Those issues have been fixed quickly by the support staff but really hurt our reputation even if it just happens a few times. Again, completely unreliable.
Alex: My name's Alex, and I am a property manager for Picking Enterprise LLC. We've been using TenantCloud and give it a five out of five. So we use TenantCloud for a variety of tasks, to track rental balances, late fees, maintenance requests, how we're doing with the maintenance request, as well as balances with contractors, tax bills and inventory in each of the properties we manage. We like most about TenantCloud, that it's available on mobile apps. When we're traveling, we still manage a portfolio, that there's a seamless connection with our residents, and the residents feel like we're right around the corner when we may be halfway around the world. Right, so one of the opportunities we found with TenantCloud is the fork in the road for customer service. TenantCloud asks for ideas or to submit a ticket for help. And our trouble tickets have been awesome. We get turnaround, feedback, it's delightful. One of the growing edges and opportunities for TenantCloud is with the submission of ideas, because the ideas are submitted, but the turnaround time on the tweaks with the software seems to be a little longer, and the turnaround on ideas seems to be beyond the reach of the customer service representatives. They say they have to kick it over, kick it up to programmers, which is understandable, but it is a little less elegant than the rest of the parts of TenantCloud. So that's an opportunity for TenantCloud to grow.
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TenantCloud
Top FeaturesHotelogix
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