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Hotelogix is designed to provide solutions to small and mid-market hotels and hotel chains, motels, resorts, boutique hotels, business hotels, service apartments, bed-and-breakfasts, camp and hostels.
Vacation rental property managers with 25+ units who seek powerful and modern productivity tools to help maximize revenue, automate management tasks, and streamline operations.
We are working with Hotelogix for a year now, the team is very helpful and is working constantly in upgrading its services. Very good customer care approach.
This has been a horrendous experience and the support staff doesn't understand the severity of the issue. We have had several double bookings due to sudden integration failures with booking.com.
And by not being an expert , I have an advantage on judging a software interface and usability. Great product that I would like to see in Greek Hotel Market too.
We hate night audit but understand other properties needing it. When you do locate a help area you have no option to "search" for your problem.
We found that Hotelogix was by far the best solution: easy to use, easy to install, feature rich and cost effective. We are sure that our partnership will bring a big value added to Hotels in Morocco.
A missing feature is a manual for troubleshooting.
I think overall it's a good system and it is pretty user friendly as you go through it. The different departments is definitely a nice feature.
Those issues have been fixed quickly by the support staff but really hurt our reputation even if it just happens a few times. Again, completely unreliable.
Escapia has been a great tool for us, especially for the price we managed to get since we signed up when it was a newer company. It seems to be improving constantly which I really appreciate.
There is no way to preview your listing to make sure you got it right. Also, if you put in the wrong coordinates then you can't change them later and your home will show up in the wrong spot.
Pros - Escapia is user friendly, easy to use, easy to navigate through tabs on reservation screens. Customer Service are always helpful and knowledgeable and the training materials are of great value.
Downtime when there is a problem, which is not often, but when it happens we are unable to operate. Lack of ongoing communication with an Account Manager.
Great group of innovative individuals who are constantly trying to improve the software and stay ahead of the competitors.
One problem is that as of now owners cannot reset their password, and so they always have to contact us if they forget it so that we can change it for them.
The visual planner is perfect for managing many homes all at once with a quick scroll. I definitely recommend Escapia if you are looking for a user friendly easy to use software.
Currently though it is a daily frustration. The system stops working daily, it's slow, doesn't communicate well with our other software systems.
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