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Hotelogix is designed to provide solutions to small and mid-market hotels and hotel chains, motels, resorts, boutique hotels, business hotels, service apartments, bed-and-breakfasts, camp and hostels.
Designed by hotel owners and tech specialists, RoomRaccoon is made for but not limited to independent hotels, hostels, bed and breakfasts, apartments, and vacation rentals.
We are working with Hotelogix for a year now, the team is very helpful and is working constantly in upgrading its services. Very good customer care approach.
This has been a horrendous experience and the support staff doesn't understand the severity of the issue. We have had several double bookings due to sudden integration failures with booking.com.
And by not being an expert , I have an advantage on judging a software interface and usability. Great product that I would like to see in Greek Hotel Market too.
We hate night audit but understand other properties needing it. When you do locate a help area you have no option to "search" for your problem.
We found that Hotelogix was by far the best solution: easy to use, easy to install, feature rich and cost effective. We are sure that our partnership will bring a big value added to Hotels in Morocco.
A missing feature is a manual for troubleshooting.
I think overall it's a good system and it is pretty user friendly as you go through it. The different departments is definitely a nice feature.
Those issues have been fixed quickly by the support staff but really hurt our reputation even if it just happens a few times. Again, completely unreliable.
RoomRaccoon helps me to be on top of all my bookings, so I can do the overall management with much more confidence.
As a customer, you are a number; they dont even ask your name on the phone, just your ID. Roomraccoon apologises for their incorrect info during sales, but... its your problem now.
They have fantastic integration and connecting capabilities. As a partner in guest experience, it is always very pleasant to work with.
Over the past four months it has become increasingly error prone with scarcely a week passing without another problem arising.
The channel management is fantastic and the reservations are comprehensive. The customer support is second to none, one of RoomRaccoon's greatest assets is truly the people who run it.
Price changes are limited. Channel manager only connects you to 4-5 OTA's and then you need to plug in another channel manager.
I think the user-friendliness and accessibility is very good. I now enjoy all kinds of benefits at a low rate per month.
I found it took a while to set up and add in everything and I was a bit sceptical it was going to be intricate to use but this is not the case now.
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Hotelogix
RoomRaccoon
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