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Hotelogix is designed to provide solutions to small and mid-market hotels and hotel chains, motels, resorts, boutique hotels, business hotels, service apartments, bed-and-breakfasts, camp and hostels.
We are serving vacation rental owners all over the world. We are focussing on independent landlords and agencies with up to 50 units.
We are working with Hotelogix for a year now, the team is very helpful and is working constantly in upgrading its services. Very good customer care approach.
This has been a horrendous experience and the support staff doesn't understand the severity of the issue. We have had several double bookings due to sudden integration failures with booking.com.
And by not being an expert , I have an advantage on judging a software interface and usability. Great product that I would like to see in Greek Hotel Market too.
We hate night audit but understand other properties needing it. When you do locate a help area you have no option to "search" for your problem.
We found that Hotelogix was by far the best solution: easy to use, easy to install, feature rich and cost effective. We are sure that our partnership will bring a big value added to Hotels in Morocco.
A missing feature is a manual for troubleshooting.
I think overall it's a good system and it is pretty user friendly as you go through it. The different departments is definitely a nice feature.
Those issues have been fixed quickly by the support staff but really hurt our reputation even if it just happens a few times. Again, completely unreliable.
If you are searching for the perfect platform to organize the whole rental management, Smoobu is the best so far, why. Because very user friendly, all the tools just as easy as the Airbnb platform.
The worst thing is, if you have any blocked dates in the portal calendars they are ignored by Smoobu & then deleted on the portal.
The speed of the synchronisation, the ease of use and the customer service team are amazing to help resolve any issues.
They have no training, they are rude & don't understand the platform.
In the meantime they have improved and expanded so much and i am truly happy for them because what they offer is a high quality product.
I guess so they could add it to their feature list, but it is completely useless.
The Smoobu team are super helpful and respond very quickly to the few queries I had but really, they have explained everything exceptionally clearly that you'll rarely need to reach out.
I have had a terrible experience with Smoobu and do not recommend this product to anyone.
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Hotelogix
Smoobu
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