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Hotelogix is designed to provide solutions to small and mid-market hotels and hotel chains, motels, resorts, boutique hotels, business hotels, service apartments, bed-and-breakfasts, camp and hostels.
Softinn PMS is an all-in-one hotel management solution built for hotels with less than 100 rooms. Hotel kiosk ready. API ready.
We are working with Hotelogix for a year now, the team is very helpful and is working constantly in upgrading its services. Very good customer care approach.
This has been a horrendous experience and the support staff doesn't understand the severity of the issue. We have had several double bookings due to sudden integration failures with booking.com.
And by not being an expert , I have an advantage on judging a software interface and usability. Great product that I would like to see in Greek Hotel Market too.
We hate night audit but understand other properties needing it. When you do locate a help area you have no option to "search" for your problem.
We found that Hotelogix was by far the best solution: easy to use, easy to install, feature rich and cost effective. We are sure that our partnership will bring a big value added to Hotels in Morocco.
A missing feature is a manual for troubleshooting.
I think overall it's a good system and it is pretty user friendly as you go through it. The different departments is definitely a nice feature.
Those issues have been fixed quickly by the support staff but really hurt our reputation even if it just happens a few times. Again, completely unreliable.
Responsive and friendly customer service, simple UI, Multi-functional yet easy to use, the channel manager function is the best.
Another system error that constantly encounter is each time we edit the comment box in guest reservation page, the room charges will automatically change to ZERO.
So far is good, The soft in Team is very good n efficient.
Guest database duplicate , hard to search for guest details.
On boarding is easy and with a dedicated team to assist with on boarding and an account manager to manage our account in the event of any issue.
I reckon IC reader is relatively important for all hotels. Its a bit inconvenient when front office has to manually input customer's data meanwhile customer has to wait a little longer to check in.
Easy to navigate through,responsive and easy to catch up with the system.
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Hotelogix
Softinn PMS
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