# Compare Keap vs Bitrix24 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Bitrix24 and Keap based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/76390-113540/Infusionsoft-vs-Bitrix24

---

# Bitrix24 vs Keap Features and Cost Comparison

Last updated April 24th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Bitrix24Keap2/4 selected

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

[Keap](https://www.capterra.com/p/76390/Infusionsoft/)[4.1 (1,298)](https://www.capterra.com/p/76390/Infusionsoft/reviews/)

[## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

$69.00/month

Value-for-Money

4.2

Functionality

4.3

Ease of Use

4

Customer Service

4

Reviews Sentiment

Based on [990 reviews](#user-reviews)

Positive

811

Neutral

120

Negative

59

[## Keap](https://www.capterra.com/p/76390/Infusionsoft/)[4.1 (1,298)](https://www.capterra.com/p/76390/Infusionsoft/reviews/)

Starting Price

$299.00/month

Value-for-Money

3.8

Functionality

4.1

Ease of Use

3.6

Customer Service

4

Reviews Sentiment

Based on [1,298 reviews](#user-reviews)

Positive

1,031

Neutral

146

Negative

121

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## Summary

* * *

Key features rated by users

Features selected based on 17,515 reviews from crm software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

69%Fit

Missing features

Feature ratings

Data Security

NA

Contact Management

4.4

Lead Management

4.5

Sales Pipeline Management

4.4

Activity Dashboard

3.4

69%Fit

Not enough reviews

Feature ratings

Data Security

\--

Contact Management

4.2

Lead Management

4.0

Sales Pipeline Management

3.9

Activity Dashboard

4.5

User satisfaction

User satisfaction

4.2

User reviews[990](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Ease of use

4.0

Functionality

4.3

Value for money

4.2

Customer support

4.0

User satisfaction

4.1

User reviews[1,298](https://www.capterra.com/p/76390/Infusionsoft/reviews/)

Ease of use

3.6

Functionality

4.1

Value for money

3.8

Customer support

4.0

Price starts from

Price starts from

$69Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$299Usage Based, Per Month

-   Free version
-   Free trial

Best for

Best for

Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more.

Best for

Designed for freelancers, self-employed, micro-enterprise, small businesses, and medium-sized companies.

## User reviews

Pros & cons

SS

Shenella S.

Customer relations

> "However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no need to keep..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572)

LR

Larissa R.

SRD LEAD

> "Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name,..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224)

AU

Adrian U.

CEO

> "offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the need for..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7011925)

VR

Verified Reviewer

Marketing Manager

> "Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089)

VR

Verified Reviewer

Marketing Manager

> "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089)

Nurudeen O.

Business Outreach Analyst

> "Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig around..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178)

RC

Remy C.

Director

> "It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6825878)

Nurudeen O.

Business Outreach Analyst

> "Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178)

RK

Raj K.

Managing director

> "One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this would save..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639)

SS

Shenella S.

Customer relations

> "Customer support is not that great and it can take days to solve issues within the software."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572)

VR

Verified Reviewer

Executive Director

> "The platform met our needs for remote work connection, CRM, documentation, and more."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153)

Zaina K.

Brokerage Operations Specialist

> "We did not ultimately end up using this program and subscribing due to some technical errors with the program."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7072299)

MZ

Mahe Z.

Human Resource

> "we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at that..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6554933)

RC

Rajesh C.

President

> "It need too many clicks for the smallest thing and export in sheet format was not working."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6859799)

SS

Shenella S.

Customer relations

> "Extensive options available for customization which helps make the software really a part of the business!"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572)

GF

George F.

Volunteer Support Worker

> "The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7038806)

ML

Malachi L.

Director of African Leadership Programs

> "It made it easier to communicate with donors, track volunteers and collaborate internally all vital services for an expanding nonprofit."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6829193)

LR

Larissa R.

SRD LEAD

> "I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224)

JH

Jamie H.

Executive Vice President at FEVO

> "This helps reduce the need for multiple platforms and keeps everything more connected."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7119480)

CC

Christopher C.

CEO

> "I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6497538)

Nurudeen O.

Business Outreach Analyst

> "From leads to follow-ups and tasks, it’s all right there, which makes daily work feel more organized and less scattered."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178)

LR

Larissa R.

SRD LEAD

> "We're experiencing an error with card merging that's been open for over a month."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224)

RK

Raj K.

Managing director

> "The calendar feature is also excellent, and I enjoy how well it syncs with my Apple and Gmail calendars."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639)

AP

Andy P.

Director

> "I dislike in their marketing they use the term "Replaces all your current SaaS solutions" how do they know this they dont know what Saas programs..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6365729)

ŞEnol K.

Business Developer

> "I can effectively manage and control the entire company and its departments with a single screen and multiple jobs."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___6448901)

Rashmi A.

Graphic Designer

> "Sometimes when internet is slow, it doesn't apply previous actions to it."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158)

JCF

Juan Carlos F.

Development and Programming Bitrix Coordinator

> "We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very flexible."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663)

FD

Francesco D.

CEO

> "Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6503864)

JB

Jessica B.

Digital Content Creator

> "It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and collaboration. "

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6515349)

Nonjabulo S.

Marketing Officer

> "However, the setup can be a little confusing, and it took me some time to get used to all the features."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6624391)

VR

Verified Reviewer

Content Team Lead

> "Overall, Bitrix24 did everything that our team needed, communication tool, time management, task management, leaves, etc."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6329726)

RR

Roccini R.

CSM

> "The desktop version, I don't know if it was me, I can't seem to find the CRM portion."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6603546)

AN

Aviraj N.

CSG Manager

> "Being an SME, I have had the privilege of working with the product team and many clients for implementation."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7139945)

AZ

Ali Z.

Zeyyun

> "The CRM system is so full of bugs and nasty little details they havent even thought about."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379)

AZ

Ali Z.

Zeyyun

> "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been done..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379)

MB

MArco B.

Sales

> "Interface is a little too complex and colorfull."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6551029)

KF

Kathryn F.

Administrative Assistant

> "Bitrix24 is an easy to use organizational software that allows companies to keep track of a number of items, including time recording for their..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6460695)

LC

Lukasz C.

IT Specjalist

> "Poorly developed very basic functions that issue the basis for work."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048)

VM

Vinod M.

Director of Global Operations

> "The CRM, task management and chat functionality all work seamlessly."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6848036)

PC

Pietro C.

Project Manager

> "Some features and functions are not elaborated and thought well."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6540883)

AL

Angou L.

HR Manager

> "It has seamless features that scheduling easy and efficient."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7115507)

CC

Cristopher C.

CEO

> "Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help, they were..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___5075018)

MM

Mathew M.

Summer Talent Intern

> "It offers a variety of services including communication services."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7054144)

CM

Cheryl M.

Ceo

> "Not the most user friendly interface found it complex at times"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6470177)

LC

Lukasz C.

IT Specjalist

> "Great flexibility in the programme and the ability to add your own functions to many modules."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048)

Frank C.

Independent Business Owner

> "Not a value for the money."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732)

Domingo Antonio A.

University average technician

> "Its ability to manage team tasks effectively and easily is great, but also the tool allows me to create unlimited teams and assign unlimited..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4815952)

Isdiana R.

Mechanical Engineer

> "Extra features will take up space on your infrastructure and provide poor customer service if you don't have a handbook outlining how to..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3702906)

PM

Petras M.

CEO

> "Overall, I would say Britix24 is robust enough to manage development sprints while remaining flexible to a variety of workflows."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6453223)

Raul Antonio Z.

Graduate

> "Sometimes I find it difficult to find certain options or settings, which can be frustrating when I'm looking to make quick changes."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4882843)

VR

Verified Reviewer

Marketing Manager

> "In the future, any issues were resolved very quickly, usually within an hour."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089)

VR

Verified Reviewer

Quality System Manager

> "The chat feature is not always available, and you may have to wait in a queue to speak to a customer support representative."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4926998)

Delly S.

Telemarketer

> "It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and collaboration which are..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6146995)

MH

Mohamed H.

Marketing Manager

> "it is considered a little bit on the pricey side for the professional version but this is due to the inflation we currently have in my country..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4835673)

Saskia M.

Senior Director Sales Marketing

> "Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4962952)

BH

Brian H.

owner

> "The support Waite time was the worst, took to long time"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6593015)

SK

Sven K.

System IT und Marketing

> "The system has since fulfilled its purpose and supports us well alongside our existing system."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6826793)

Tameem A.

Property Consultant

> "When the connection goes wrong, we can lose so many unsaved updates"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6093494)

Eileen J.

Office Manager

> "The platform enables automation of workflows and business processes, allowing office managers to focus on higher-value tasks."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4808347)

MT

Mahendra T.

CEO

> "you are not providing a similar service like them!!!"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6787296)

CF

Connor F.

People and Culture Coordinator

> "It keeps tasks in order, deadlines on track and team members aligned."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544)

Julio G.

General Manager

> "We tried to set up specific user types (to restrict access to CRM information) based on their own company/contact (basic stuff in CRM), but it is..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315)

JCF

Juan Carlos F.

Development and Programming Bitrix Coordinator

> "Flexibility, adaptability, it has a lot of tools and a strong api directory."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663)

Sarfaraz K.

SEO Manager

> "Furthermore, the pricing structure can be a bit complex, and it can be difficult to understand which plan is the best fit for a particular team's..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022)

Nurudeen O.

Business Outreach Analyst

> "Overall, it’s a solid tool if you’re willing to invest the time to learn it properly."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178)

MF

Muhammad F.

Manager

> "It's mobile app functionality is quite limited."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5010332)

VR

Verified Reviewer

Executive Director

> "The user interace was mostly intuitive and easy to use."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153)

DP

Diego P.

ict manager

> "web app non very user friendly, app is better"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6757304)

EB

Ewa B.

Marketing Team Lead

> "I like that Bitrix24 offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6263291)

LAP

Leslie Ann P.

Real Estate Virtual Assistant

> "The software is not yet well known for its other services like lead management and analytics, which leads me to think that this might be less..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4617688)

CF

Connor F.

People and Culture Coordinator

> "Proven game changer tool for empowering team meetings to be more productive and professional."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544)

Manish B.

Digital Marketer | WordPress

> "It offers a limited amount of storage on its lower-tier plans, which may not be sufficient for large amounts of data."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4621457)

Abel A.

Agent

> "allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5071088)

Julio G.

General Manager

> "The functions for managing deals and sales pipelines are also a bit complicated compared to other cloud CRM vendors."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315)

SM

Samuel M.

General Manager and Head of Operations

> "Instant messaging and live chat are the key features which I like using."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6484172)

VR

Verified Reviewer

CDO

> "Some of our clients don't like Hubspot, or find it too expensive."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6267317)

John G.

Supply Chain Managing Officer

> "Bitrix24 helps us to run our projects more effectively and efficiently by allowing us to come together and work closely as one team."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5079823)

Sarfaraz K.

SEO Manager

> "Additionally, I found that the mobile app version of Bitrix24 is not as user-friendly as the web version, and it can be difficult to access all..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022)

Rashmi A.

Graphic Designer

> "I like to use Betrix24 to get data of employees."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158)

VR

Verified Reviewer

Business development department

> "Done, like other channels, contains faults since reviews are frequently fabricated or have very little owing to the anonymity element of the..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3746006)

[View Reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/)

David V.

Lead Developer

> "Keap is great for providing an all encompassing solution for customer outreach and management as well as email service for small and medium sized..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___7077649)

TW

Toshia W.

Owner

> "I sometimes wish for more customization options in reporting, and the mobile app doesn’t have all the desktop features, which can be frustrating when..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6547863)

SF

Sarah F.

Community Manager

> "I found Keap super handy for handle clients relations and marketing automations, which makes it a solid tool for businesses that want to keep all..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6860567)

VR

Verified Reviewer

CEO

> "Way too much time on the support line for hit or miss solutions, and the ever increasing price for a product that is not keeping up feature wise for..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6879704)

RL

Ruth L.

Digital Marketing and Growth Strategist

> "email in one place keeps our marketing and sales aligned. When everything is set up properly, it feels like the tool works for you."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___7068940)

JD

Jeremy D.

Support Team Leader

> "Features like spam detect help to make sure your emails don't accidentally contain something that could cause them to get lost or not delivered as you..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6697500)

Chris L.

Operations

> "Super easy to set up, customer aquisition and follow up tool that includes billing and invoicing options make for a good all in one solution for a..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___7125891)

CB

Cynthia B.

Manager of Registration Services

> "times when we need troubleshooting the agent on duty doesn’t know how to properly support and ends up escalating."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6854946)

JD

Jeremy D.

Support Team Leader

> "Everything from prospect information capturing to automated email campaigns to saving information about forms and payments makes it simple to locate..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6697500)

TW

Toshia W.

Owner

> "The learning curve is steep, which can be overwhelming at first, and I sometimes wish for more customization options. While the support team is..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6547863)

RD

Ruel D.

Bookkeeper and Admin

> "Keap offers powerful automation tools that can streamline workflows, automate follow-ups, and enhance customer engagement."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6573720)

RB

Ritu B.

Computer Facilitator

> "It did not always scan for new leads immediately and I had to refresh or double click entries before a campaign was able to run."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6775324)

GB

Gerencia B.

General Manager

> "The automatic status updates with the team helped task coordination while the integration with email meant all client correspondence was recorded..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6775615)

VR

Verified Reviewer

Editorial Coordinator

> "We logged every sale into this database from even one-time customers, which added up over the years to a point where we were paying hundreds each..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___4839759)

KR

Karen R.

Owner

> "Their wordpress plugin used to work great, even though you could not modify the visual effect of the optin box without programming, at least it..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6329361)

KR

Karen R.

Owner

> "We got better at turning things off, but then over time as they changed features our grandfathered in ways of doing things got messed up and no longer..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6329361)

RD

Ruel D.

Bookkeeper and Admin

> "After getting over the initial learning curve, I found it invaluable for managing customer relationships, automating marketing, and tracking leads."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6573720)

KR

Karen R.

Owner

> "final straw was when I showed I had over 100K people visit the form yet none completed the name / email simple form..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6329361)

Caroline B.

Bachelor in Supply Chain Management

> "It makes it easier for me to have a more fluid electronic commerce with new and old customers to continue providing good service."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6397012)

SY

Salimata Y.

Officer,Financial Center Assistant Manager

> "Keap can get expensive, especially if you need the advanced features."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6831963)

Chris L.

Operations

> "It's an all in one platform for customer aquisition and management that is easy to set up and simple to use."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___7125891)

GV

Gert V.

Board Member

> "The design is a bit outdated."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6834909)

KK

Karyn K.

Owner

> "Keap has a multi-pronged approach to client management that makes tracking and maintaining client communication easy."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6536600)

AV

Amanda V.

Administrator customer service tech support etc

> "Their order forms and internal web forms are beyond dated and the landing page builder they sourced out to another company is one of the worst..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6012548)

JD

Jeremy D.

Support Team Leader

> "I was able to create many automated email campaigns to send to prospects and clients without every worrying about it."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6697500)

LH

Luke H.

Financial Advisor

> "It takes too many steps to create a basic automation."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6812085)

CB

Cynthia B.

Manager of Registration Services

> "I have learned to love it after the company is planning to move its CRM services to another product that’s significantly worse. But this gave me the..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6854946)

GB

Gerencia B.

General Manager

> "The main reason why I can say that some follow-ups did not take place was due to inadequate alerts."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6775615)

HW

Heather W.

CEO

> "Being able to set up automations that not only help collect new leads for my business, but also help get those potential clients scheduled in my..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6152410)

VR

Verified Reviewer

IT Consultant

> "The Legacy Email Templates deserve a little upgrade too, the interface looks very 2000s and often breaks the formatting if you don't know how to use..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___4912679)

NM

Nikita M.

Group Head - Customer Success

> "The automation tool helps me to grow,Run and scale our business and also not forgetting the capabilities to create systems as an owner not leaving..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6015398)

LG

Louisa G.

Head of Marketing & Communication

> "We had spam catching issues, integrating forms into our wordpress website was a pain and required coding everytime we made a change, the workflows..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___4512553)

SF

Steve F.

Lead Software Engineer

> "In my organization, we have been using Keap as our main CRM for tracking our sales pipeline efficiently, but it has also been extremely useful for..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___4977826)

JB

Jessica B.

Admin Asst

> "The reports and automations are terrible."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6698837)

AM

Anil M.

Professional Consultant

> "Use templates to create professional looking emails and documents very quickly and easily."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6451669)

LW

Lloyd W.

Director of Operations

> "We have too many integrations and automations set up that it would just be too arduous to switch."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___5039897)

KR

Karen R.

Owner

> "When we first were looking for a system 14 years ago, the were the best, less expensive than Sales Force and were really geared for online sales and..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6329361)

Carlos Eduardo D.

Digital Marketing Specialist

> "Keap lacks flexibility in the appointment feature, the way it is set up for availability needs to be improved so that the customer can set it up from..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___4528044)

VR

Verified Reviewer

Marketing Director

> "Excellent search and automation options for the price."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6823136)

HT

Hilary T.

Marketing

> "Sales isn't impressed with it."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6644801)

AM

Anil M.

Professional Consultant

> "Keep helps us to catch problems early and fix them early with Keap."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6451669)

AV

Amanda V.

Administrator customer service tech support etc

> "They don't update very frequently and don't give features that their customers want. "

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6012548)

VR

Verified Reviewer

FOunder

> "I really liked a lot of their features, including how easy it was to clean out my list, to send emails and to collect payments."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6576903)

TA

Todd A.

Owner

> "I've resorted to contacting my assigned representative, \[sensitive content hidden\], and his manager, \[sensitive content hidden\], but their..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6105798)

ES

Erik S.

CEO

> "The price comparison is a bit above average but for what you receive it is worthwhile."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6863973)

MA

MICHAEL A.

CLERICAL

> "I DID NOT LIKE THE PRICE OF THIS PRODUCT"

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6618190)

BR

Bryan R.

Marketing Director

> "Has a lot of extra functions, making it more than just a simple email platform"

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6497354)

VR

Verified Reviewer

Editorial Coordinator

> "Our regular email blasts were not considered good enough."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___4839759)

Koji N.

Project Manager

> "In areas of digital marketing, controlling and monitoring customers is extremely necessary and this solution only ensures that it is visible and..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___5086749)

DN

Debbie N.

Manager

> "The customer support is limited, and the response time can be slow.• Keap is more expensive than some of its competitors, so it may not be the most..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___4546524)

MT

Marek T.

CEO

> "The centralized customer data and automation features greatly improved my ability to manage and nurture leads."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___4816561)

Mehran K.

CEO

> "Be prepared to spend hours with their support team and get to eventually no-where."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#GetApp___6294128)

Rachel M.

System Engineer

> "The most profitable methods of reporting can be extensively tailored with the entirety of custom fields, saved, and reused over and over again."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___4864510)

TA

Todd A.

Owner

> "Customer service is another major letdown."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6105798)

JD

Jeremy D.

Support Team Leader

> "Keap is a great system with a lot of ability to individualize based on your needs!"

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6697500)

ST

Serge T.

journalist

> "the software often presents malfunctions such as automatic shutdowns or interference latencies"

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___4382181)

ES

Erik S.

CEO

> "Overall the Keap software is one of the most advance systems compared to others on the market today."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6863973)

EV

Erick V.

Content Strategist

> "Not so great on the flow of their website management."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___4955709)

GD

Gabriel D.

B to B Strategy Consulting

> "new leads which will make your business grow with this software. With Keap you can really grow your revenue and reach your targeted audience."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6142635)

AG

Anthony G.

Business Analyst

> "After heavily researching and trying to find out what happened we found that the account rep only contacted the email they had on file (which was..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___4185024)

EV

Erick V.

Content Strategist

> "What I like the most is that just updated their email design page and now emails have a better look on both desktop and mobile."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___4955709)

AG

Anthony G.

Business Analyst

> "At no point was our organisation contacted by any other means i.e. telephone, other than contacting the incorrect email address."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___4185024)

MT

Michele T.

CEO, Founder

> "I also appreciate Keap's sincere desire to keep things simple while providing incredible functionality."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6561009)

NT

Natasha T.

Reviewer

> "At the point when you leave it inactive, as opposed to timing out smoothly, you lose any unsaved data."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___4443508)

Koji N.

Project Manager

> "I like it because it is a solution capable of collecting customer information in a fast and even automated way."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___5086749)

TG

Trever G.

Owner

> "Paying for something I couldn't use already had a bad taste in my mouth, the cancellation fee added to that and made the taste worse."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___4045769)

MS

Millicent S.

Procurement Officer

> "Customization gives this tool the capability to adapt and integrate with existing software."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6303272)

MR

Martin R.

Managing Partner

> "Similarly, when you create a contact you have three options to tag them with; lead/client/other. If you don't mark the contact with any of these and..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___2868295)

VR

Verified Reviewer

Marketing Manager

> "Keap has allowed us to have one consolidated platform for all Marketing and Sales needs."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___4854540)

Sarah H.

System Administrator

> "Keap is missing crucial functionality and customer support that are essential for any expanding firm."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___4669194)

MT

Michele T.

CEO, Founder

> "Their focus on customer satisfaction is unparalleled."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6561009)

AD

Assimi D.

Marketing and communication director

> "Really amazing software but its lack of customization options can be a disadvantage for it"

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___4567581)

CE

Casey E.

Product Manager

> "It has wonderful contact management, lead capture, and tracking tools."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___5035851)

DN

Debbie N.

Manager

> "Keap is more expensive than some of its competitors, so it may not be the most cost-effective solution for small businesses.•"

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___4546524)

Matthew G.

Owner

> "Keap's tag-based system is powerful and they've created a platform built around marketing automation."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___4847661)

PM

Parag M.

Company Director

> "No training offered as no one answers emails and calls get transferred in a constant queue. "

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___3695730)

KK

Karyn K.

Owner

> "In general my experience with Keap has been positive and I've absolutely loved their core functionality and features."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___6536600)

TS

Tina S.

Author

> "Their dashboard sometimes fails to show how many sales they've made."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___4379811)

Carlos Eduardo D.

Digital Marketing Specialist

> "It has allowed us to have a single source of leads worthy of giving any company competition, having all the notes in order, active follow-up,..."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___4528044)

SP

Sue P.

founder

> "Templates totally suck, not great looking sales page or landing page."

[See full review](https://www.capterra.com/p/76390/Infusionsoft/#Capterra___3845139)

[View Reviews](https://www.capterra.com/p/76390/Infusionsoft/reviews/)

## User interface

4.19 (990)

[Keap](https://www.capterra.com/p/76390/Infusionsoft/)

4.11 (1,298)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Bitrix24

35/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/113540/Bitrix24/#features)

Keap

Top features

37/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/76390/Infusionsoft/#features)

### Recognition

Bitrix24 is recognized as a top-rated tool in 1 Capterra Shortlist reports

No recognitions have been awarded to Keap

### Deployment & support

Bitrix24

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Keap

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Bitrix24

-   By Bitrix
-   Located in United States
-   Founded in 1998

Keap

-   By Keap
-   Located in United States
-   Founded in 2001

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Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/31898-76390/Constant-Contact-vs-Infusionsoft)

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

vs

[Jira](https://www.capterra.com/p/19319/JIRA/)[4.45 (15,363)](https://www.capterra.com/p/19319/JIRA/reviews/)

$69/month

Price

$7.91/month

4.3

Features

4.4

4.0

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/19319-113540/JIRA-vs-Bitrix24)

[Keap](https://www.capterra.com/p/76390/Infusionsoft/)[4.11 (1,298)](https://www.capterra.com/p/76390/Infusionsoft/reviews/)

vs

[Systeme.io](https://www.capterra.com/p/198994/Systeme/)[4.83 (2,127)](https://www.capterra.com/p/198994/Systeme/reviews/)

$299/month

Price

$17/month

4.1

Features

4.7

3.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/76390-198994/Infusionsoft-vs-Systeme)