Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Designed for freelancers, self-employed, micro-enterprise, small businesses, and medium-sized companies.
Constant Contact's Lead Gen & CRM platform helps small B2B businesses get more leads, close faster and focus on what drives results with a unified marketing and sales platform.
The capabilities of this software are amazing. Once you have an understanding of how it works, then it can do amazing things for your business.
The one problem with the software is that it is a beast of features and I can easily get lost in the minefield.
I like that it gathers all the reporting in one spot, makes it very convenient. I also really like that you can customize it however you'd like to best fit your company needs.
Customer service is horrible. I wanted to cancel BEFORE my next billing and they said that I had to schedule a call before I could cancel which is ludicrous.
I love the tracking of our opportunities with the access to forecast our high and low potential month by month. It's also wonderful to understand where the weakest points are for conversion.
The access to files and photos and emails is so limited and difficult and time wasting that I scream at it every time I use it. I hate this product and have for a while.
A solid platform with pretty much everything you would need from a CRM and lead/sales management software. Nice dashboard and interface with a solid resource library and interesting blog updates.
You know that they suck when they have to change there name so they can try and rebrand themselves but at the end of the day they are still confusionsoft.
I recently tied my calendar into my signature to improve the meeting functionality offered to prospects/clients. The FAQs and video help are incredibly useful and customer service is fantastic.
SharpSpring was already in my bad graces because it is hard to navigate and not user-friendly but the thing that made me really frustrated is that last week we got locked out of our account.
Sharpspring is the perfect solution for SMB's looking to increase sales conversion and do a better job at following up with customers.
That she doesn't have points that I can call weak ... so if what I tried to do didn't work ... it's because I didn't do it right. And it hurts ... talk to the technical team and they find the error.
It has all the robust features of competitors but I think easier to use and you can easily integrate with websites. Also, It is very agency friendly and the customer support is great.
The restrictions on list imports is the only thing I dislike.
Their approach to supporting agencies is HUGE. We attended a partner agency event and was impressed with the staff and the quality people using this software to help their clients be more successful.
The large amount of metrics can confuse some users.
Eli B.: Hey. I'm Eli. I'm a CEO of an SMMA, and we have less than 10 employees. And I give Keap a five out of five. So I was using HubSpot originally, and I use Keap for a lot of my other clients as well. I like Keap because the lead nurturing capabilities and automation are superior to HubSpot for a couple different reasons, one of which includes the Zapier integration. It's a lot more intuitive and easy to set up on Keap's side than it is in HubSpot, and the pricing definitely plays a role. So we chose Keap, and we implement Keap for a lot of our new clients and existing clients who already use it. We like to use Keap to nurture our leads that come in, as well as prioritize them based on where they are in the sales pipeline. Getting started with Keap was extremely easy. It's just the click of a button. There's some integrations you need to do if you want to integrate it with WordPress, or other marketing software that you use. The good news is it does have a pretty easy to use Zapier integration if you're familiar with that platform. So you could connect it to virtually any other marketing app you use. If you are looking for a CRM for your business, or just a way to automate your marketing efforts, I definitely recommend Keap. Not only does it have the capabilities to do everything, if you aren't able to figure something out on your own, their support team is fantastic, and can pretty much walk you through any step of what you're trying to accomplish.
Josh A.: My name is Josh. I'm the founder and CMO, and I give SharpSpring a five out of five. If you want more reviews like this, you can click below. Prior to using SharpSpring. I was using a few different tools. I was using Pardot, Pipedrive, ActiveCampaign and MailChimp. The reason that I was looking to change solutions is because those solutions... Well, it depends on the solution. For Pardot, it wasn't really easy to use. It required more of a professional kind of Pardot expert, and we didn't always have one around. For Pipedrive, it was more of a CRM, so it wasn't really a fully functional marketing or sales automation software. It really just kind of kept track of your leads. With ActiveCampaign, I felt like their tool's on a good track, but not nearly as refined as what I later found with SharpSpring. Soon as I saw SharpSpring, I realized there was a lot more functionality and capability and that it was more refined than ActiveCampaign. And the last one that I would explain would be MailChimp, and MailChimp really worked well as a good email marketing tool, but it wasn't a holistic kind of complete marketing and sales automation tool. So those are the reasons, those are the tools that I use prior to SharpSpring. The reason I chose to use SharpSpring and [inaudible 00:01:21] SharpSpring is because it's so robust. I feel like the team at SharpSpring does a good job of continually adding new features, and plus, they have a very solid base, a good foundation of features already in place. It allows us to do both marketing and sales automation, all in one software, which is a huge convenience. I don't have to worry about connecting different pieces of software. For the most part, it all works together in one tool. And it's very affordable, knowing that you get all those different tools in one place as well. If there's a capability that it doesn't have, then it works really well with APR so you can, you can kind of make up a gap for anything that you don't find built-in to SharpSpring by default, which makes it just a very robust and powerful tool. Yeah. SharpSpring, as far as integration goes, was very easy to integrate and stand up. That part was really quick. I would say there's a little bit of a challenge in just being able to customize the software. And it's probably a challenge to customize and integrate software in general, when you're dealing with any sales and marketing automation tool; every company has very specific needs. I know quite a few companies that actually use SharpSpring, so I've been able to see this firsthand. But everyone has different needs and different capabilities, so getting it just right takes a lot of work and a lot of refinements. I think it's important for companies to know that from the start. What I will say is the SharpSpring does a really good job of giving you options and flexibility in their solution set so that you can make sure that everything gets set up to the way that you like. It just may take a little while to get there as you're figuring out exactly how to harness their tools and harness their setup options, to get it set up exactly how your organization wants. When someone is considering to look to integrate SharpSpring or to choose a similar like sales and marketing automation tool, there's a few things that I'd recommend. Foremost is, I would recommend creating a very clear set of use cases. For me, a use case is just how you're going to use the software, so if you can come up with all of the core reasons that you're going to be able to use the software and want to use a software, define those at the very beginning before you even start your search. So that makes your search a lot easier; if you're asking questions, you'll know what to ask. You'll know what are must haves, what are not. And then as you are getting sold on the software or going through the sales process, you can ask to make sure that all those things can be accomplished with the software and what type of time and cost to expect with a software. Now with SharpSpring, for the most part, everything is built into the same price. There's no major ad-ons, so that's a huge advantage, but in general, it's just nice to know what exactly it is that you really need in your software and for your solution before you get into the sales process.
Prioritize real-user-identified key features according to your needs to find your best fit.
Keap
Top FeaturesLead Gen & CRM (formerly SharpSpring)
Keap
--
Lead Gen & CRM (formerly SharpSpring)
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: