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Freelancers/self-employed, micro-enterprise, Small businesses, medium-sized companies, Large companies
Designed for B2B organizations of all sizes - gain exceptional insight into your website visitors, transfer that insight over to your sales, marketing, and account management teams in real-time.
The capabilities of this software are amazing. Once you have an understanding of how it works, then it can do amazing things for your business.
The one problem with the software is that it is a beast of features and I can easily get lost in the minefield.
I like that it gathers all the reporting in one spot, makes it very convenient. I also really like that you can customize it however you'd like to best fit your company needs.
Customer service is horrible. I wanted to cancel BEFORE my next billing and they said that I had to schedule a call before I could cancel which is ludicrous.
I love the tracking of our opportunities with the access to forecast our high and low potential month by month. It's also wonderful to understand where the weakest points are for conversion.
The access to files and photos and emails is so limited and difficult and time wasting that I scream at it every time I use it. I hate this product and have for a while.
A solid platform with pretty much everything you would need from a CRM and lead/sales management software. Nice dashboard and interface with a solid resource library and interesting blog updates.
You know that they suck when they have to change there name so they can try and rebrand themselves but at the end of the day they are still confusionsoft.
The sales rep smooth-talked me and begged me to sign the contract from my phone while I was on vacation so he could win a contest and got me. Got me good with his lies.
And we missed the contract cut off by 20 days and were stuck paying a very expensive number for the next 3 years when we only wanted to roll over 12 months per time.
I have been super impressed with Rikki, our customer success manager's willingness to keep us moving forward to ensure that we get the most out of our subscription.
My biggest complaint with the software is how vague and unspecific it can be with the quality of leads it displays much of the time.
This is a great product when coupled with a strong marketing plan designed to drive website traffic. It provided a steady stream of solid leads and the means to catalog and track them.
You have to upload your HS contacts via text file if you want to see them in this tool. The integration is basically worthless from my point of view.
Easy to use tool that helps in finding out which of the prospects are visiting the website that helps in prioritizing the leads of a business.
I find the visitor list columns not fitting on one page difficult to navigate.
Eli B.: Hey. I'm Eli. I'm a CEO of an SMMA, and we have less than 10 employees. And I give Keap a five out of five. So I was using HubSpot originally, and I use Keap for a lot of my other clients as well. I like Keap because the lead nurturing capabilities and automation are superior to HubSpot for a couple different reasons, one of which includes the Zapier integration. It's a lot more intuitive and easy to set up on Keap's side than it is in HubSpot, and the pricing definitely plays a role. So we chose Keap, and we implement Keap for a lot of our new clients and existing clients who already use it. We like to use Keap to nurture our leads that come in, as well as prioritize them based on where they are in the sales pipeline. Getting started with Keap was extremely easy. It's just the click of a button. There's some integrations you need to do if you want to integrate it with WordPress, or other marketing software that you use. The good news is it does have a pretty easy to use Zapier integration if you're familiar with that platform. So you could connect it to virtually any other marketing app you use. If you are looking for a CRM for your business, or just a way to automate your marketing efforts, I definitely recommend Keap. Not only does it have the capabilities to do everything, if you aren't able to figure something out on your own, their support team is fantastic, and can pretty much walk you through any step of what you're trying to accomplish.
Gary H.: Hi, my name is Gary. I am a marketing specialist in the manufacturing industry, specifically for mining, dredging, and power. And I give Lead Forensics a four out of five rating. Well, like a lot of others in the sales industry, we were using Google Analytics for a majority of our website tracking. And we found that Google Analytics just wasn't cutting it as far as figuring out who our customers were, our potential customers were, and our leads were. We were really looking for some more information, so that's why we considered going with the product from Lead Forensics, and we've found that it has been more than adequate in helping us identify our customers that are visiting, coming back, what pages they're looking at, et cetera. Our company chose Lead Forensics because of the detailed tracking and biographical information that the dashboard offered. We were not finding similar or even close product offerings from other companies, and our past offering from Google Analytics didn't offer near the breadth and depth of information that Lead Forensics offered. So, the dashboard with the warm leads was an excellent resource that we have been leveraging to help grow in our industry, and the biographical information that tells us where our customers are from and what geographic area they're visiting from has been invaluable in building a list of leads and new clients. The onboarding and setup process with Lead Forensics was extremely simple. Our team was able to liaise with the Lead Forensics team. We had a dedicated account manager and problem-solvers on their end, and our account manager has been excellent every step of the way, helping us solve problems and issues. And the setup and startup process was extremely simple. Within a matter of a few hours we were up and running, and we've had virtually no issues and downtime since then. If you're currently using Google Analytics or a similar analytics tracking software, I think Lead Forensics is an excellent tool to add to your arsenal, because there are so many additional things that Lead Forensics adds to the conversation that platforms like Google Analytics just can't do. If you're looking for additional information about the folks that are visiting your website, if you're looking for a daily report of warm leads, I would definitely consider adding Lead Forensics to your repertoire of tools.
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