# Compare Convoso vs LiveAgent 2026 | Capterra > Unsure of what to choose? Check Capterra to compare LiveAgent and Convoso based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/76768-102188/Cloud-Predictive-Dialer-vs-LiveAgent --- # LiveAgent vs Convoso Features and Cost Comparison Last updated April 2nd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: LiveAgentConvoso2/4 selected [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.5 (386)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $15.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.6 Customer Service 4.7 Reviews Sentiment Based on [1,753 reviews](#user-reviews) Positive 1,700 Neutral 46 Negative 7 [## Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.5 (386)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Starting Price $90.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment JA BR JS Based on [386 reviews](#user-reviews) Positive 351 Neutral 28 Negative 7 ## Summary * * * Key features rated by users Features selected based on 4,761 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 82%Fit Feature ratings Call Center Management 4.6 Dashboard 4.6 Call Logging 4.6 Call Recording 4.5 Call Tracking 4.0 87%Fit High performer Feature ratings Call Center Management 4.6 Dashboard 5.0 Call Logging 4.6 Call Recording 4.6 Call Tracking 4.6 User satisfaction User satisfaction 4.7 User reviews[1,753](https://www.capterra.com/p/102188/LiveAgent/reviews/) Ease of use 4.6 Functionality 4.6 Value for money 4.6 Customer support 4.7 User satisfaction 4.5 User reviews[386](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.5 Price starts from Price starts from $15Per User, Per Month - Free version - Free trial Price starts from $90Per User, Per Month - Free version - Free trial Best for Best for With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. Best for Convoso is used by call centers, BPOs, financial services, home services, insurance agencies, lead generation companies, legal firms, real estate agencies, and solar companies. ## User reviews Pros & cons IS Ishant S. Chief Marketing Officer. > "The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029) AF Alex F. President > "It seems a bit buggy. When you resolve a ticket it doesn't always refresh; you can only have one window open at a time, which I find extremely annoying as I'm used to working on..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7030887) IS Ishant S. Chief Marketing Officer. > "It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029) AP Alyssa P. VP of Customer Success > "The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the go." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832517) AS Anamika S. Designing Head > "I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559) KV Kiruluta V. sales representative > "The cost can jump to be so high when you are are having more agents to use the solution and would lead to decreased ROI for small businesses" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7094278) AV Aman V. Product Manager > "It helps us to manage support tickets, live chats, social media questions with our customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7044260) VkJ Vaibhav kant J. Founder’s office > "The interface feels slightly outdated compared to some modern support tools, and it takes a little time for new users to understand all the features." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7109237) JM Jordan M. Sales Associate > "I can concentrate emails, chats, calls, networks, and forms in a single tray, also counting on automation, gamification, and clear reports." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068) BC Bryan C. Network Engineer > "When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6833737) SK Sourabh K. Operations Analyst > "The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a lot of time that's..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6864796) AS Anamika S. Designing Head > "The mobile app is boring and has Limited video conferencing tools available." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559) NS Natalia S. Salesforce Developer > "LiveAgent centralizes communications from multiple platforms, including live chat, email, phone calls and social media, making it easy to have all the information in one place and..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6814888) EW Evan W. Member Services Manager > "One thing it doesn't do that I wish it did was that when transferring a chat, if the person I'm trying to transfer to wasn't available that I could cancel the transfer and take..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832995) VR Verified Reviewer Business Development Executive > "Their all-in-one communication tools make it easy for us to stay on top of customer messages—whether they come from email, social media, or our website—by bringing everything..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6821746) SK Sonu K. Business Development Manager > "I did not find anything which did not directly helped in growth of our company it is just that the software is quite premium in terms investment which it asks from companies on..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159) Shivam A. Business strategist > "They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7085821) ND Noemi D. Senior Financial Analyst > "There is also a problem with the absence of specific templates regarding reporting, which can be done only through excessive settings." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6790072) JM Jordan M. Sales Associate > "The function that I most like is being able to see what the client is writing before presenting it; these features rescued me from some unpleasant situations, as when a customer..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068) SP Sona P. CRM Manager > "Whereas the application can be used as a call center, direct responses to customers (features we don't use), contains elements we don't use and are unnecessary." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972) Pushkar D. MIS Analysis > "Having email, live chat, WhatsApp, Instagram, and WooCommerce all in one place makes customer support much easier and more efficient." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494) EM Elliot M. Field Service Engineer > "One of the problems arising from the absence of refined permission settings for agents is that it is difficult to grant unique administrative access." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745) SU Stephane U. Accounting IT Consultant > "The system’s ability to centralize emails, chats, and tickets from multiple channels is a real advantage for support and consulting teams." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6854066) NA Noorul A. Assistant Manager, Operations > "The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749581) Pushkar D. MIS Analysis > "The security and privacy features also make communication feel safe, and the live chat is great for sharing information quickly." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494) JA Jaime A. Director Comercial > "As of now the number of integrations is less than 300 which means that we may not be able to integrate with the certain specialized tools or platforms which our organization uses." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735) RK Rohit K. Product Manager > "As it handles a lot of enquiries and customer tickets just in a single platform which saves us a good amount of time and manpower effort also the automated responses are much more..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) TS Tine S. CEO > "Too few function in basic package like more agents or call center." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6837846) SP Sona P. CRM Manager > "Intuitive operation and management of customer complaints, clear database, variable complaint handling options, open approach of the application developer, possibility to try the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972) MV Monica V. Operations and Administration Manager > "Sometimes context gets lost, or you have to re-explain the issue if it escalates across teams." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6846120) OT Ojeleye T. Guest Service Agent > "I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560436) BS Beatricia S. Sales Specialist > "When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6359095) JA Jaime A. Director Comercial > "The ability to integrate with different supports such as the social media and the live chat has made LiveAgent to enhance the communication and increase its coverage in solving..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735) LL Lucas L. Information Technology Manager > "A functional limitation is the absence of an icon showing the number of unread messages." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747625) KL Kinga L. Sales Manager > "To better satisfy the needs of your customers, the built-in live chat tool allows you to handle their concerns and complaints about your services in near real-time." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053) NG Nathan G. Company Owner > "The mobile app is also slightly clunky compared to the desktop version." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6847222) DVT Dr. Vandana T. DGM - Content Vertical > "LiveAgent offers personalisation and customisation features with advanced reporting system for real time reporting and bringing in automation features for overall quality..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6482351) AP ASISH P. Asst. Manger Sales > "The instability of the platform from time to time the cases when it crashes or takes a long time to load." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747565) RK Rohit K. Product Manager > "The most interesting part of using Liveagent is that they provide a ticket-raising option for their users so that their problems can be addressed individually also it helped us..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) KL Kinga L. Sales Manager > "It lacks the consistency of email notifications, which could be a mistake given the current state of affairs." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053) KC Kathy C. Associate Director IT > "It provides support across multiple channels, including email, chat, social media, and phone. And improving response times and customer satisfaction." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411) JC Joseph C. Webmaster > "Chat widget javascript payload drags down Pagespeed scores. " [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6509661) AS Ankit S. Software Engineer > "We used to substitute between social mediaa and emails, but presently everything is in one area, and no ticket is ignored. When I had a few setup questions, the client's benefit..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6871690) RK Rohit K. Product Manager > "The informatis are limited and not enough to understand the improvements that are needed for a better customer experience." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) MN Marietta N. Administrative Assistant > "LiveAgent allows me to seamlessly coordinate and communicate with customers via live chats which makes it rapid and super easy to resolve issues." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560385) MP Maciej P. Tech & Quality Assurance Specialist > "Onboarding takes long, but we also connected our email server, which has 5 years of emails in the IMAP, so the processing is very slow, and had to focus on other tasks in the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5047885) AS Ahmed S. Project Engineer > "I found the chat routing feature involving as it allowed for matching customer queries with the right team members cutting down on time and increasing efficiency." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751720) RR Raffaele R. Technical service > "Not perfect handling of multiple ticket merge." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6552416) KM Khawaja M. HSE Advisor and Liftinng Appointed Person > "The multi language support feature provided by LiveAgent has helped us to serve customers across the globe with effective communication irrespective of the language they..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749604) EM Elliot M. Field Service Engineer > "This has a negative impact on the delegation of tasks within the support team." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745) SK Sonu K. Business Development Manager > "Our business is also small but on the other hand we generally need to connect with our customers on a daily basis and it become a very hectic task for our support team to deal..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159) YN Yvonne N. Technical Staff > "Were it not for LiveAgent, I would be facing a lot of issues engaging with customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416394) AV Aman V. Product Manager > "It helps us to frequently connect with our clients and help us more to grow our business." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7044260) BZ Brandon Z. Founder > "For someone without an IT background, it was tougher to set up than I would've preferred with the twilio integration." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6383081) MtN Markéta N. Customer Care Manager > "Having a clear overview of work across departments and agents allows us to distribute tasks more evenly and avoid overload." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6860929) KC Kathy C. Associate Director IT > "Introduce security risks if not properly secured." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411) BS Beatricia S. Sales Specialist > "My response time is lightning fast every time a customer contacts me with a query or complaint. When customers visit our websites, they can ask us anything, and we can answer..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6359095) Danielle S. Senior Director Marketing Business Development > "The option to recall an e-mail immediately after sending it was the feature I most missed while switching from Gmail." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4968985) NG Nathan G. Company Owner > "We now have email, live chat, WhatsApp, Instagram, and WooCommerce all tied together, which makes customer support much more efficient." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6847222) MS Marina S. Customer Support Agent > "I think that is missing the function to select more canned responses or predefined answers so you can edit the availability." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5019366) RO Raymond O. Credit Officer > "LiveAgent enhance customer service and real-time communications through live chat, call center and ticketing systems." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6542007) RP Ram P. Senior Customer Support Engineer > "It occasionally encounters technological issues including server failures and software glitches and is reliant on dependable internet access." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4889905) BT Brett T. GM > "Support is proactive as I have been guided through the set-up process without having to ask - and this just make sit easier to support our own clients." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7020561) CH Chen H. Designer > "The user interface is not friendly, and I wouldn't say I like the style." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6450548) Brittni Harpole C. Customer Service Representative > "In our customer support department, LiveAgent has given us the most glorious experience which has enabled us to offer our customers with refined support services." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6720352) CM Clement M. Digital Marketing Specialist > "LiveAgent really makes problem resolution fast and the only downside I can say is the pricing which may not be favorable to small organizations" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4994907) VR Verified Reviewer Administrative tech > "Overall, it's freestyle go-to design, resourceful data and innovative platform provides availability to my companies needs ." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7001087) SR Sekar R. Information Technology Manager > "When having unstable internet connectivity,making live phone calls can be a challenge." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4998887) KL Kinga L. Sales Manager > "Because LiveAgent provides rapid responses to client concerns, it is ideal for businesses with websites that have a high volume of visitors and questions." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053) David T. Regional Sales Manager > "Periodic lag and limited features compared to the desktop version sometimes hamper on-the-go support." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4983116) OK Omer K. Customer Service Representative > "I have loved the fact that LiveAgent allows us to deal with all client queries from all the different channels in just a single place in the endeavor to help them fastly and..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6382841) AB Ahmad B. Opreations > "Sometimes we have found technical glitches in fetching email from our external email server" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5000316) MtN Markéta N. Customer Care Manager > "LiveAgent gives us full control over our customer service and supports our commitment to delivering an excellent customer experience." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6860929) KW Karl W. Relationship Manager > "It has long chat queues during peak hours which is a bit frustrating for our customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4939086) MM Marvine M. Store Assistant > "Real-time chat and omnichannel support are the key advantages of using LiveAgent which enhance customer support leading to customer satisfaction." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6561898) JB Jyoti B. sales Executive > "To be honest, there are some issues related to internet connectivity and consumptions, which makes it slowness." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4868489) BL Ben L. CTO > "As a central platform for managing customer support cases, it was able to help improve response time and allow us to be more efficient." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6761270) AH Arianna H. Director of Brand Experience > "Unavailability of offline access is the only flaw subjected to LiveAgent." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4996963) IS Ishant S. Chief Marketing Officer. > "It is a great option when a company should enhance its internal efficiency and the satisfaction of clients." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029) SaN Steve andy N. customer care personnel > "The mobile app is not as perfect as the website in terms of responsiveness." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4994401) [View Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) JA Juan A. Owner Insurance Broker > "It handles high call volume well, provides strong reporting tools, and supports effective campaign management. While..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7097459) OA Olamide A. Team Leader > "System responsiveness and call quality maybe affected by weak internet connection." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094517) BR Brian R. Assistant > "Using Convoso on a daily basis makes my job much easier, especially with the Caller Log feature, which significantly..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094598) CP Chris P. Manager > "Sometimes the barge into a call button would not work every time right away like we needed it too, unfortunately" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7052668) JS Jonathan S. Developer > "The reporting tools are helpful for tracking results and making adjustments to campaigns." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7095698) NW Naikeila W. sales > "My scheduled call back keeps vanishing, when I set a call back, for example, for 1:30 p.m. and I must be on a call at..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6665341) SD Samyak D. Data Analyst > "It took us some time to get the configuration exactly where we wanted it, but once it was dialed in, our productivity..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7096639) MK Magdy K. Dialer Manager > "also it's so sensitive to connection issues here in Egypt but that's also a problem in all the other dialers" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094519) BV Brianna V. Policy conservation > "It helps go through the calls and kept all incoming flow properly and disposition calls and inbound and outbounds" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6866982) DA DAwn A. Insurance Agent > "Locks up on me a couple of times and need to be kicked out by a manager and then log back in. " [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094545) KD Kevin D. Sales agent > "They update the system often to add new features, which is great, though it requires staying on top of changes" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094581) JS Jonathan S. Developer > "There are a lot of settings and features, so it’s not the most beginner-friendly platform." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7095698) CD Carlton D. Operations Mgr > "We’ve seen a dramatic improvement in both contact rates and close rates since moving to ConvoSo." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094752) ZX Zizhen X. Senior Analyst > "We had issues with dialing but it's hard to get help from them on time." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7095088) LJ Lindsey J. Sales Team Lead > "the site is very efficient and offers lots of editing and personalization tools." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094540) RG Rahoul G. Director > "Another example, on another incident I asked for RCA on something that was terribaly wrong on Convoso (Global Outage at..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004967) CL Cory L. General Manager and CRM Manager > "I have been using it for 7 Months now and I can honestly say that this is the most comprehensive dialer on the market...." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6657468) JA Juan A. Owner Insurance Broker > "The biggest downside is the learning curve and backend complexity." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7097459) BB Brix B. Sales Manager > "I've tried several dialers in the past and so far convoso has been one of the easiest and nicest looking dialer." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094541) JAJ Jann Andrei J. Team Leader > "The least thing I like about Convoso is that whenever we go to coaching or other dispo, the system will automatically..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6339758) AK Abdullah K. owner > "very smart dialer and able to see a lot of how the campaigns are running and real time data on what is happening." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6657960) RG Rahoul G. Director > "My point was to know what went wrong there but eventually I didn't get to know that and we were put on wait for that..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004967) RJ Rogelio J. Vp of Tech > "the initial setup was done for us, we just have to login and start receiving calls, it was simple and easy for the team" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004825) JB Jordan B. Manager > "Simple settings like configuring company voicemail become overwhelming endeavors that are not easy to remember for the..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6339716) MDR Maria Desiree R. marketing manager > "they way they help to solve any problem I have always make sure they get everything you need to be successful." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094741) ZX Zizhen X. Senior Analyst > "Their team is hard to collaborate with." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7095088) ES Eric S. Sales Coach > "Overall the product works well and I am able to complete all my sales and setup future ones for a call back." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004135) ES Emely S. Verification Department > "Notes can easily be tampered with and or changed and unable to know who did change them" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6659160) KO Keith O. Sales Team Manager > "It allow agents to maximize opportunities." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094546) TH Trystn H. Call Center Rep > "WHILE ON A CALL SOMETIMES THERES AN AUTOMATED ERROR THAT INTURRUPTS THE CURRECT CALL" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6671017) SR Steve R. Director of calls > "It Really helped us to scale our call programs with improved contact rates and excellent reporting technology." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6669899) SV Skylar V. New Client Onboard Specialist > "i also dont like that we can schedule the dialer to call them at different time .." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6343189) BB Brix B. Sales Manager > "As a manager who uses convoso, I had an easier time using it than my previous dialers." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094541) RG Rahoul G. Director > "It has a problem, should get fixed in sometime automatically." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004967) OA Olamide A. Team Leader > "the ease of access with user friendly interface makes convoso very efficient for everyday operations." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094517) TR Treyton R. Consultant > "The one thing that started to be a big problem is the call wait time" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6500276) GC Giovanni C. CRM Manager > "Highly customizable, great customer support, consistent and fast speed to lead, great UI" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6802395) JB Jordan B. Manager > "The customizations and settings are confusing and difficult to set up." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6339716) CS CHADWICK S. SALES MANAGER > "ITS BEEN FOR THE MOST PART EASY TO USE, HAS SOME ISSUES WITH BUGS, ALOT OF CALLS COME THROUGH THE FILTER IN PLACE THAT..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004259) JG Joseph G. Sales Sa > "Sms and email features that are not delivered sometimes." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6340448) SD Samyak D. Data Analyst > "It’s a serious tool for serious sales teams." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7096639) PC Paris C. customer support > "When connecting with insurance agents fail when transferring" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6344682) EC Emmanuel C. Team Lead > "It’s helped us reach more leads, stay organized, and improve our overall performance." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6801338) TP Taylor P. Medicare Agent > "It's complicated to make outbound calls when you're already on one." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6342984) CD Carlton D. Operations Mgr > "Scalable for growing teams" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094752) EC Erica C. Broker Agent > "Call metrics are very limited and almost non existent" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6660912) CD Carlton D. Operations Mgr > "Strong reporting and analytics" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094752) RG Rahoul G. Director > "Customer Support - I am not happy at all with the customer support." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004967) KL Kasey L. Pre-Sales Representative > "It does allow us to contact 100's of people in a day, and 90% of time I don't have to sit and let the line ring and ring..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4799610) AY Amanda Y. Pre sales representative > "Sometimes the system is glitchy, cuts out, laggy, and dials numbers over and over even after the correct disposition." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4767828) AS Anup S. Dialer Engineer > "The UI is easy to navigate and not complex." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094520) WW William W. Contact Agent > "System shuts down sometimes when and cost me money." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6347062) NK Nnanna K. Customer support Agent > "It’s user friendly and very easy to navigate through, and the different features to simplify the experience of telesales..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6659285) TL Tammi L. Director of Training and Development > "Callbacks not popping up or notifying agents" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6659482) LR Lily R. Senior Intake Specialists > "My favorite feature is the Call Logs, where you can click on a lead ID and view all call history." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4797297) BJ BRETT J. SALES MANAGER > "DROPPED CALLS / INTERMITTANT OUTAGE - GETTING KICKED OFF." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6358286) AS Anup S. Dialer Engineer > "The platform is stable, user-friendly, and well supported" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094520) SO Sheena O. Operations Assistant > "The call recordings are only available to download within 3 months, after which, the files are no longer available to..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4767658) SC Sebastian C. Lending Broker > "The platform also has a powerful lead management system that allows me to keep track of all my leads in one place." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4767594) SA Salome A. Customer sale support > "Sometimes my scripts take sometime to load." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6659306) VP Viviana P. SALES > "It's easy to be able to take a call and to transfer to another department without any issues." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7017636) CR Clarisol R. Medicare Insurance Agent > "its pretty much micromanagement on a computer." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6343087) JR Jessica R. na > "the graphs and trends that the tool provides ease to read and understand, fast for updates." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6663063) JM John M. Sales agent > "Sometimes I will run into issues with audio." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6343209) GC Giovanni C. CRM Manager > "It's reliable, incredibly customizable, and has helped business run smoothly." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6802395) JN Joshua N. Retention Agent > "we lose out on a lot of productivity due to this" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6405347) KN Kirsti N. Operations Assistant > "It gives us the numbers to make us more effective in all we are working towards." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6346821) CH Christy H. Business support coordinator > "I am forced to log out and back on multiple times a day in order to get reset and have the calls come in correctly. " [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4767660) MP Margaret P. Agent > "I like how easy the dispositions are (You do not need to manually enter dispositions which saves times)." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6676835) SW Shaquile W. Health insurance agent > "The thing I dislike would be that Salome of the customer’s information stays saved on the leads & you have to manually..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4767688) IP Idris P. Customer care. > "I like the automated taxt generator, and the noise filter most importantly." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6659326) SH Sheinita H. Sales Agent > "It crashes almost daily." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6382117) BV Brianna V. Policy conservation > "I really don’t have much complaints besides the least of what I liked but in regards to every I like the call flow" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6866982) CB Chris B. Principal > "Some of the issues we've experienced include the system intermittently stopping dialing, agents getting stuck in the GUI..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4645927) BC Brittanya C. Sales Representative > "so far as stated its good the call is top tier it also filters answer machine and that's what I love the most." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6673236) JH Jay H. Sales Rep > "Lags when ticketing loads and calls drop if platform connection is not secure." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4809274) SA Shawn A. Medicare Sales Agent > "Tracking for the amount of calls taken, hours taken on calls, and good flow for incoming/outgoing calls." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4773509) BF Billie F. Pre Sales Manager > "The only negative issue is when the system has delays or call connection issues for us." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4767822) SY Shiricka Y. Sales Representative > "I use the dialer to make outbound call and so far it's a good experience .I also believe it is easy to navigate." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6665336) CH Christy H. Business support coordinator > "The system laggs all the time, the calls go in out and the clients complain that they cannot hear me." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4767660) [View Reviews](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) ## User interface 4.68 (1,753) [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) 4.51 (386) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important LiveAgent 36/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/102188/LiveAgent/#features) Convoso 36/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#features) ### Recognition No recognitions have been awarded to LiveAgent No recognitions have been awarded to Convoso ### Deployment & support LiveAgent Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Convoso Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details LiveAgent - By CyberSentriq - Located in Ireland - Founded in 2004 Convoso - By Convoso - Located in United States - Founded in 2006 ## Popular Comparisons [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $15/month Price $39/month 4.6 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/102188-164283/LiveAgent-vs-Zendesk) [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (386)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) $90/month Price $29/month 4.5 Features 4.6 4.6 Ease of Use 4.8 [View full 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