# Compare Convoso vs Freshdesk 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Convoso and Freshdesk based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/76768-124981/Cloud-Predictive-Dialer-vs-Freshdesk --- # Convoso vs Freshdesk Features and Cost Comparison Last updated March 30th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ConvosoFreshdesk2/4 selected [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.5 (386)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) [## Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.5 (386)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Starting Price $90.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment JA BR JS Based on [386 reviews](#user-reviews) Positive 351 Neutral 28 Negative 7 [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [3,408 reviews](#user-reviews) Positive 3,195 Neutral 163 Negative 50 ## Summary * * * Key features rated by users Features selected based on 4,761 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 87%Fit High performer Feature ratings Call Center Management 4.6 Dashboard 5.0 Call Logging 4.6 Call Recording 4.6 Call Tracking 4.6 64%Fit Missing features Feature ratings Call Center Management 4.4 Dashboard 4.4 Call Logging NA Call Recording 4.3 Call Tracking NA User satisfaction User satisfaction 4.5 User reviews[386](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.5 User satisfaction 4.5 User reviews[3,408](https://www.capterra.com/p/124981/Freshdesk/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.4 Customer support 4.5 Price starts from Price starts from $90Per User, Per Month - Free version - Free trial Price starts from $19Per User, Per Month - Free version - Free trial Best for Best for Convoso is used by call centers, BPOs, financial services, home services, insurance agencies, lead generation companies, legal firms, real estate agencies, and solar companies. Best for Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses. ## User reviews Pros & cons JA Juan A. Owner Insurance Broker > "It handles high call volume well, provides strong reporting tools, and supports effective campaign management. While..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7097459) OA Olamide A. Team Leader > "System responsiveness and call quality maybe affected by weak internet connection." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094517) BR Brian R. Assistant > "Using Convoso on a daily basis makes my job much easier, especially with the Caller Log feature, which significantly..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094598) CP Chris P. Manager > "Sometimes the barge into a call button would not work every time right away like we needed it too, unfortunately" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7052668) JS Jonathan S. Developer > "The reporting tools are helpful for tracking results and making adjustments to campaigns." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7095698) NW Naikeila W. sales > "My scheduled call back keeps vanishing, when I set a call back, for example, for 1:30 p.m. and I must be on a call at..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6665341) SD Samyak D. Data Analyst > "It took us some time to get the configuration exactly where we wanted it, but once it was dialed in, our productivity..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7096639) MK Magdy K. Dialer Manager > "also it's so sensitive to connection issues here in Egypt but that's also a problem in all the other dialers" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094519) BV Brianna V. Policy conservation > "It helps go through the calls and kept all incoming flow properly and disposition calls and inbound and outbounds" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6866982) DA DAwn A. Insurance Agent > "Locks up on me a couple of times and need to be kicked out by a manager and then log back in. " [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094545) KD Kevin D. Sales agent > "They update the system often to add new features, which is great, though it requires staying on top of changes" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094581) JS Jonathan S. Developer > "There are a lot of settings and features, so it’s not the most beginner-friendly platform." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7095698) CD Carlton D. Operations Mgr > "We’ve seen a dramatic improvement in both contact rates and close rates since moving to ConvoSo." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094752) ZX Zizhen X. Senior Analyst > "We had issues with dialing but it's hard to get help from them on time." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7095088) LJ Lindsey J. Sales Team Lead > "the site is very efficient and offers lots of editing and personalization tools." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094540) RG Rahoul G. Director > "Another example, on another incident I asked for RCA on something that was terribaly wrong on Convoso (Global Outage at..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004967) CL Cory L. General Manager and CRM Manager > "I have been using it for 7 Months now and I can honestly say that this is the most comprehensive dialer on the market...." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6657468) JA Juan A. Owner Insurance Broker > "The biggest downside is the learning curve and backend complexity." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7097459) BB Brix B. Sales Manager > "I've tried several dialers in the past and so far convoso has been one of the easiest and nicest looking dialer." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094541) JAJ Jann Andrei J. Team Leader > "The least thing I like about Convoso is that whenever we go to coaching or other dispo, the system will automatically..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6339758) AK Abdullah K. owner > "very smart dialer and able to see a lot of how the campaigns are running and real time data on what is happening." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6657960) RG Rahoul G. Director > "My point was to know what went wrong there but eventually I didn't get to know that and we were put on wait for that..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004967) RJ Rogelio J. Vp of Tech > "the initial setup was done for us, we just have to login and start receiving calls, it was simple and easy for the team" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004825) JB Jordan B. Manager > "Simple settings like configuring company voicemail become overwhelming endeavors that are not easy to remember for the..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6339716) MDR Maria Desiree R. marketing manager > "they way they help to solve any problem I have always make sure they get everything you need to be successful." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094741) ZX Zizhen X. Senior Analyst > "Their team is hard to collaborate with." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7095088) ES Eric S. Sales Coach > "Overall the product works well and I am able to complete all my sales and setup future ones for a call back." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004135) ES Emely S. Verification Department > "Notes can easily be tampered with and or changed and unable to know who did change them" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6659160) KO Keith O. Sales Team Manager > "It allow agents to maximize opportunities." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094546) TH Trystn H. Call Center Rep > "WHILE ON A CALL SOMETIMES THERES AN AUTOMATED ERROR THAT INTURRUPTS THE CURRECT CALL" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6671017) SR Steve R. Director of calls > "It Really helped us to scale our call programs with improved contact rates and excellent reporting technology." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6669899) SV Skylar V. New Client Onboard Specialist > "i also dont like that we can schedule the dialer to call them at different time .." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6343189) BB Brix B. Sales Manager > "As a manager who uses convoso, I had an easier time using it than my previous dialers." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094541) RG Rahoul G. Director > "It has a problem, should get fixed in sometime automatically." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004967) OA Olamide A. Team Leader > "the ease of access with user friendly interface makes convoso very efficient for everyday operations." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094517) TR Treyton R. Consultant > "The one thing that started to be a big problem is the call wait time" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6500276) GC Giovanni C. CRM Manager > "Highly customizable, great customer support, consistent and fast speed to lead, great UI" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6802395) JB Jordan B. Manager > "The customizations and settings are confusing and difficult to set up." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6339716) CS CHADWICK S. SALES MANAGER > "ITS BEEN FOR THE MOST PART EASY TO USE, HAS SOME ISSUES WITH BUGS, ALOT OF CALLS COME THROUGH THE FILTER IN PLACE THAT..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004259) JG Joseph G. Sales Sa > "Sms and email features that are not delivered sometimes." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6340448) SD Samyak D. Data Analyst > "It’s a serious tool for serious sales teams." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7096639) PC Paris C. customer support > "When connecting with insurance agents fail when transferring" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6344682) EC Emmanuel C. Team Lead > "It’s helped us reach more leads, stay organized, and improve our overall performance." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6801338) TP Taylor P. Medicare Agent > "It's complicated to make outbound calls when you're already on one." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6342984) CD Carlton D. Operations Mgr > "Scalable for growing teams" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094752) EC Erica C. Broker Agent > "Call metrics are very limited and almost non existent" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6660912) CD Carlton D. Operations Mgr > "Strong reporting and analytics" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094752) RG Rahoul G. Director > "Customer Support - I am not happy at all with the customer support." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004967) KL Kasey L. Pre-Sales Representative > "It does allow us to contact 100's of people in a day, and 90% of time I don't have to sit and let the line ring and ring..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4799610) AY Amanda Y. Pre sales representative > "Sometimes the system is glitchy, cuts out, laggy, and dials numbers over and over even after the correct disposition." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4767828) AS Anup S. Dialer Engineer > "The UI is easy to navigate and not complex." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094520) WW William W. Contact Agent > "System shuts down sometimes when and cost me money." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6347062) NK Nnanna K. Customer support Agent > "It’s user friendly and very easy to navigate through, and the different features to simplify the experience of telesales..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6659285) TL Tammi L. Director of Training and Development > "Callbacks not popping up or notifying agents" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6659482) LR Lily R. Senior Intake Specialists > "My favorite feature is the Call Logs, where you can click on a lead ID and view all call history." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4797297) BJ BRETT J. SALES MANAGER > "DROPPED CALLS / INTERMITTANT OUTAGE - GETTING KICKED OFF." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6358286) AS Anup S. Dialer Engineer > "The platform is stable, user-friendly, and well supported" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094520) SO Sheena O. Operations Assistant > "The call recordings are only available to download within 3 months, after which, the files are no longer available to..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4767658) SC Sebastian C. Lending Broker > "The platform also has a powerful lead management system that allows me to keep track of all my leads in one place." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4767594) SA Salome A. Customer sale support > "Sometimes my scripts take sometime to load." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6659306) VP Viviana P. SALES > "It's easy to be able to take a call and to transfer to another department without any issues." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7017636) CR Clarisol R. Medicare Insurance Agent > "its pretty much micromanagement on a computer." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6343087) JR Jessica R. na > "the graphs and trends that the tool provides ease to read and understand, fast for updates." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6663063) JM John M. Sales agent > "Sometimes I will run into issues with audio." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6343209) GC Giovanni C. CRM Manager > "It's reliable, incredibly customizable, and has helped business run smoothly." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6802395) JN Joshua N. Retention Agent > "we lose out on a lot of productivity due to this" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6405347) KN Kirsti N. Operations Assistant > "It gives us the numbers to make us more effective in all we are working towards." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6346821) CH Christy H. Business support coordinator > "I am forced to log out and back on multiple times a day in order to get reset and have the calls come in correctly. " [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4767660) MP Margaret P. Agent > "I like how easy the dispositions are (You do not need to manually enter dispositions which saves times)." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6676835) SW Shaquile W. Health insurance agent > "The thing I dislike would be that Salome of the customer’s information stays saved on the leads & you have to manually..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4767688) IP Idris P. Customer care. > "I like the automated taxt generator, and the noise filter most importantly." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6659326) SH Sheinita H. Sales Agent > "It crashes almost daily." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6382117) BV Brianna V. Policy conservation > "I really don’t have much complaints besides the least of what I liked but in regards to every I like the call flow" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6866982) CB Chris B. Principal > "Some of the issues we've experienced include the system intermittently stopping dialing, agents getting stuck in the GUI..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4645927) BC Brittanya C. Sales Representative > "so far as stated its good the call is top tier it also filters answer machine and that's what I love the most." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6673236) JH Jay H. Sales Rep > "Lags when ticketing loads and calls drop if platform connection is not secure." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4809274) SA Shawn A. Medicare Sales Agent > "Tracking for the amount of calls taken, hours taken on calls, and good flow for incoming/outgoing calls." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4773509) BF Billie F. Pre Sales Manager > "The only negative issue is when the system has delays or call connection issues for us." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4767822) SY Shiricka Y. Sales Representative > "I use the dialer to make outbound call and so far it's a good experience .I also believe it is easy to navigate." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6665336) CH Christy H. Business support coordinator > "The system laggs all the time, the calls go in out and the clients complain that they cannot hear me." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4767660) [View Reviews](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) RD Riccardo D. Customer Support Manager > "Its wide range of integrations allows it to fit seamlessly into existing workflows, while the high level of customization ensures that the platform can adapt to..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113557) PF Pedro F. Head of Marketing > "Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard ticketing needs adequately,..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7045458) MV Mayank V. Product Manager > "The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and overall customer support..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821) PF Pedro F. Head of Marketing > "For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7045458) DL DONIA L. Project Manager > "Freshdesk makes managing support simple and efficient through intelligent ticketing and automation, and highly customized report builds can be time-consuming." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6856446) VR Verified Reviewer IT Support Analyst > "As good as our admin was at integrating the KB into Freshdesk, the ticketing feature was not as well though out." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6876583) AA Aditya A. Customer Service Representative > "It’s simplified the way in which I manage high-volume inquiries and helped me resolve queries more quickly while also keeping customers informed." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6780593) GC Graziana C. Customer Operations Lead > "I don’t like the price concept from Freshdesk, where some higher tiers needs more money" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732) RD Riccardo D. Customer Support Manager > "Freshdesk offers an excellent balance of affordability and functionality, making it a strong choice for teams looking to optimize their support operations without..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113557) SD Shikha D. Senior Reputation Executive > "Earlier, it used to be just 2/3 sections, but now I need to update 5/6 sections, or I can't close the ticket." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6849306) MV Mayank V. Product Manager > "I also appreciated the automation features, such as workflows and canned responses, which save time and improve productivity." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821) PA Priscial A. Customer Service > "They offered us a credit for the following year, but after we reduced to just one agent and informed them immediately, the credit issue became a nightmare. Despite..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073) TM TouFue M. IT Tech > "Submitting ticket, creating knowledge base, setting up canned response all are great features to have." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7080410) VB Vittal B. Chief Product and Strategy Officer > "Its reporting is passable, but not ideal to build complex custom dashboards." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6828496) AY Andrew Y. Technical Support Manager > "Customer support portal, ticket communication, satisfaction emails, Support article creation, and now AI integration, A+ all around!" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6838487) AP Adam P. Systems Billing Developer > "Lack of notifications, too many fields needed to be filled in to close a ticket, can only action 50 things at a time, constant !" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6540632) DL DONIA L. Project Manager > "The automatic ticket allocations and the self help feature have saved us a lot of work and my team can invest in more complex problems." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6856446) NV Niels V. CFO > "There customer service and assistance is not excisting, questions remain unanswered, no solutions are offered, with this all kind of problems start to arise for..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6340632) PH Patricia H. Program Director > "It allows our small team to remain receptive and not to feel overwhelmed by messages flowing in different directions." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7070140) CE Chuck E. Support Services Analyst > "I have some concern about the pricing plan which is bit high as compared to available option in market also the customer support way more slow than I thought it..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6602735) AP Adam P. Systems Billing Developer > "Freshdesk is a perfectly acceptable ticketing system, it integrates well with email, and captures the core information you want, and allows notes and replys to be..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6540632) BA Brian A. Depot tech > "There were certain operations that could become difficult to keep track." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113053) AT Akshay T. Purchase Engineer > "It helps me managing my all activity at one place such as Purchase order tracking, vendors details and internal communication." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6743173) IJ Isaac J. Director > "We paid for 6 months, then without any warning or confirmation they automatically renewed it for 6 months and we aren't using it and they won't process a refund. " [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6536010) VL Vanessa L. CEO > "I find some of the most useful features are the private notes that customer service agents can keep on individual tickets, along with being able to assign tickets to..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6646176) JR Joe R. IT Director > "I also found the portal login to be troublesome at times when trying to login" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) JH Jessica H. Digital Advisor > "I use Freshdesk daily as it is an efficient customer support platform that allows me to enhance productivity by managing and resolving customer inquiries in mu..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6352475) KS Katie S. Operations Manager > "The setup was pretty clunky to start and took a few tries to get it right for a ticketing system." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6878678) RA Riyad A. Technical Support Engineer > "The automation features, such as automatic reminders for customers, have helped ensure timely follow-ups and no communication is missed. While there are some..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6571875) JR Joe R. IT Director > "The layout is sort of confusing and it is not explicitly clear on where certain settings are." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) JR Joe R. IT Director > "You can easily track tickets, and contacts and setup email forwarding to your ticket site with no real effort." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) YY Yhan Y. Assistant Manager > "Some stuff we actually need for ops is kinda annoying to get unless you do manual exports." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6853895) JT Jacqueline T. Director of Technology > "Our productivity with ticket management increased beyond what my expectations were and the fact that we could keep the tickets forwarded the same way through an..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6292361) PA Priscial A. Customer Service > "We endured numerous calls and had no updates, with Freshdesk insisting we pay for two agents despite having only one for nearly 10 months." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073) SC Silvester C. Sr. Manager > "The best part about Freshdesk is that there is no size limit, that was one of the primary reason to go with Freshdesk also its features and ease of usage is like a..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7111932) VR Verified Reviewer IT Support Analyst > "My issues are more with the ticketing portion of Freshdesk." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6876583) VR Verified Reviewer Account Manager > "Great value for money, I use the product daily to track and manage customer support tickets, also love the integration to our entire tech stack and ease of use." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6868570) PJ Posh J. US IT LEAD > "The delayed response time for support caused productivity issues for my team" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6723745) AZ Arpad Z. Senior software consultant > "It's an efficient and scalable helpdesk solution that significantly improves the support process, making it easier to track, manage, and resolve customer inquiries." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6550938) LM L M. Lead Data And Analytics Manager > "the license model is very complicated that was recommended to our charity, this meant a complex mixture of varying license levels and day licenses which got..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6100685) Harry G. Head of Creative > "A fantastic tool to manage client support and success, with an indepth reporting system and plenty of features to ensure that SLAs are met and that clients are kept..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6464954) Mitusha A. Conversational AI Developer > "when it comes to integration of the Freskdesk to chat application on the web, there is a slight delay and it does not support buttons and QRs in case of some chatbot..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6034388) CO Chris O. President > "My digital agency uses Freshdesk for all our client support communication, and it's key to our communication and delivering fast, reliable support." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6569086) CG Courtney G. Artist > "Microphone disconnects from the program so the customer cannot hear you" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6327744) CL Carissa L. Marketing and sales manager > "It’s made our system for handling customer inquiries so much more organized and provides an easy to find history on past customer tickets." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6833253) SS Samuel S. Executive Administrator > "Also lacks ability to change what is seen (or tracked)." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6606254) JM Jessica M. Customer Service > "The platform's comprehensive features and reporting tools have also helped us identify areas for improvement and optimize our support workflows." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6603731) IM Ian M. Partner > "You have to use a separate time tracking tool for time sheets as it doesn't account for all the different tasks throughout the day" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6052173) EC Ewan C. Billing and Accounts Administrator > "The ticketing system, SLAs, and canned responses allow us to solve issues more quickly and more correctly." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6843675) VR Verified Reviewer Health Coach Manager > "You have to be careful about replying to a ticket, so the member/customer does not see replies." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6425162) GC Graziana C. Customer Operations Lead > "Freshdesk has an outstanding self service support, which gives immediate answers to customers" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732) IgG Ivan gabriel G. Operator > "Less useful features of freshdesk May include redundant features, dificulty in customization, and limitations in advanced analytics." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5082807) SC Stefano C. Marketing manager > "Entry-level plans are affordable but costs can grew quickly in higher-tier plans, if you need advanced features like custom reporting and better automations." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6575065) JI Joy I. Administrative Coordinator > "It depends on internet connection due to lack of offline access." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6665797) SJ Sam J. Office Administrator > "I like the AI that is used to route tickets and analyze the customers concerns, as well as perform repetitive tasks." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6489579) PA Priscial A. Customer Service > "As a result, we had to pay for services we didn’t use and ended up discontinuing Freshdesk." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073) VB Vittal B. Chief Product and Strategy Officer > "We made sure we were responsive even during product launches or outages with automation, SLAs, and canned responses." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6828496) IS Ian S. GM > "Lastly - the charts on the mobile app are not very usable as you can't save filters and to change filters on mobile is almost impossible." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4965039) SM Shailesh M. IT Service Delivery Manager > "It also means that various departments can collaborate seamlessly too." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113408) VR Verified Reviewer Marketing Director > "If you're looking to customize your helpdesk, Freshdesk is not for you." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6608619) SM Shailesh M. IT Service Delivery Manager > "Overall experience is positive - makes my day-to-day life easy by tracking/organising all queries/incidents for me." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113408) Sofiya K. Support Specialist > "The tech support for the app is also abysmal - they are extremely slow to respond or they just don't respond; when they do respond - they reply back with..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5043047) V Vidhi .. Marketing Associate > "It took some time to set up and get used to, but the productivity of our team over the long haul has been considerable along with the engagement with the customers,..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6568963) Sofiya K. Support Specialist > "The Fresh Chat mobile app keeps crashing without any reason, and it does not provide an error code, making it difficult to figure out how to fix the problem." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5043047) RJ Ramos J. Senior Researcher > "I like its advanced reporting and analytics capabilities that enable us to improve processes and measure performance." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6749011) JH Jessica H. Digital Advisor > "I like all of Freshdesk's features but I can see that it might not meet the needs of all businesses." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6352475) RA Riyad A. Technical Support Engineer > "The ticket management system is user-friendly, and the ability to track ticket progress and monitor team performance has been invaluable." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6571875) SK Surya K. Sr. Manager > "First, the interface can feel overwhelming, especially for new users." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6580514) VR Verified Reviewer Associate Product Manager > "Very effective ticket management, can be integrated with a wide variety of softwares either through the marketplace or through custom SDKs." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6571991) VR Verified Reviewer Problem Setter > "I also found that some aspects of the product can be difficult to use, such as the reporting features which require a lot of customization to get the data I need." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4768338) GC Graziana C. Customer Operations Lead > "Freshdesk is completely intentional in managing and centralizing customer support" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732) JS Jessica S. Owner > "There is Not always timely response to live chat." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6616914) VR Verified Reviewer Communications and Events Manager > "It is an easy for an entire team to access emails and other communications without having to share log in information across multiple accounts" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6866638) PA Paola A. Team Leader > "Sometimes this can be a problem because of the type of information that is displayed in the tickets, however I don't see it as such a big problem." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4848219) VR Verified Reviewer Project Manager > "I've used a few ticketing systems in my career, and I find Freshdesk to the one of the best ones." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7119649) VR Verified Reviewer Software Developer > "Additionally, there have been occasional glitches or slow loading times that can be frustrating when working on time-sensitive customer inquiries." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4761617) KG Kim G. Performance Marketing Manager > "Most of our customer requests are about the same few topics, so we have added a few saved replies to Freshdesk, which saves us a lot of time." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6403141) KT Karla T. system engineer > "The technical support is terrible. If we want to solve something, it takes more than 24 hours, the response should be immediate so as not to delay the work." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4936685) AW Angela W. Research Analyst > "I like how its omnichannel support in one dashboard which improves the efficiency of our workflows and saves valuable time." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6579579) Joshua Yeboah A. CEO > "Additionally, we encountered a few challenges when it came to configuring certain settings and workflow rules in Freshdesk." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4815678) [View Reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/) ## User interface [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) 4.51 (386) 4.50 (3,408) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important Convoso Top features 36/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#features) Freshdesk 25/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/124981/Freshdesk/#features) ### Recognition No recognitions have been awarded to Convoso No recognitions have been awarded to Freshdesk ### Deployment & support Convoso Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Freshdesk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Convoso - By Convoso - Located in United States - Founded in 2006 Freshdesk - By Freshworks - Located in United States - Founded in 2011 ## Popular Comparisons [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (386)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) $90/month Price $29/month 4.5 Features 4.6 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/76768-169627/Cloud-Predictive-Dialer-vs-RingOver) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $19/month Price $39/month 4.3 Features 4.4 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/124981-164283/Freshdesk-vs-Zendesk) [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (386)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $90/month Price $25/month 4.5 Features 4.8 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-76768/CallCenterNOW-vs-Cloud-Predictive-Dialer) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $19/month Price $15/month 4.3 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-124981/LiveAgent-vs-Freshdesk) [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (386)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $90/month Price $15/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-102188/Cloud-Predictive-Dialer-vs-LiveAgent) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $19/month Price $20/month 4.3 Features 4.5 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/124981-169505/Freshdesk-vs-Zoho-Desk) [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (386)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/) $90/month Price $25/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-175788/Cloud-Predictive-Dialer-vs-Nextiva) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) $19/month Price $29/month 4.3 Features 4.3 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/124981-132997/Freshdesk-vs-Freshservice) [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (386)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $90/month Price $39/month 4.5 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/76768-164283/Cloud-Predictive-Dialer-vs-Zendesk) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) $19/month Price $25/month 4.3 Features 4.5 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-124981/LiveChat-vs-Freshdesk) [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (386)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.59 (129)](https://www.capterra.com/p/136728/Readymode/reviews/) $90/month Price $199/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-136728/Cloud-Predictive-Dialer-vs-Readymode) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $19/month Price $20/month 4.3 Features 4.5 4.5 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/124981-227102/Freshdesk-vs-JIRA-Service-Management)