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The Best F 'ING Dialer. Since 2006, Convoso has been helping call centers dominate with AI-powered tools. Trusted by thousands across industries, we help companies close more deals and crush targets.
Enterprises (up to 20,000 agent) as well as midsize companies (30 agents).
Dialer is great and flexible system very easy to used contacting clients. And customer service is good on technical help.
Worse system i've ever used, spent thousands of dollars setting this system up and nothing but constant issues and bugs that never get fixed.
I love all the features and the ability to customize agent experience. Their implementation team has been super helpful with any issues i can't figure out myself however the system is very intuative.
Our original workflow automation just stopped working. We worked with them to find a workaround, but that was not ideal.
That really helps control your data. Reporting is amazing and the customize able dash board is awesome as well.
The cost is above average for the sector and the deployment was one of the worst. Seems to be worth it however.
My clients who are the true end user are very impressed with their results and ease of use. The omnichannel solution that they have been looking for.
Dashboard integration wanted to webhook into our CRM and seemed a bit difficult.
This is also one of the reasons why I like this software. Their support team is very nice and they are very quick to respond to any of our inquiries in a kind manner.
If a user fails to log out of BrightPattern the next day when the system opens that user wiill have calls routed to them. Maybe having a feature which specifies times a user gets phone calls.
They want to learn and they want to get even better and to do that they actually engage with their customers. I was impressed by their original RFP presentation/demo.
Also If I do not repsond in a minute or less I get a red in my phone # calls. Lately the chat option was not sending an alert either.
They have a great product and a great team. The product has worked as designed and has been very reliable.
Carrier Trouble ticket reporting can be hairy.
After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.
A cloud based system that works with limited downtime.
Prioritize real-user-identified key features according to your needs to find your best fit.
Convoso
Bright Pattern
Top FeaturesConvoso
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Bright Pattern
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