# Compare Convoso vs Five9 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Convoso and Five9 based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/76768-132405/Cloud-Predictive-Dialer-vs-Five9

---

# Convoso vs Five9 Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ConvosoFive92/4 selected

[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.5 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

[Five9](https://www.capterra.com/p/132405/Five9/)[4.2 (481)](https://www.capterra.com/p/132405/Five9/reviews/)

[## Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.5 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

Starting Price

$90.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.6

Customer Service

4.5

Reviews Sentiment

JA

BR

JS

Based on [387 reviews](#user-reviews)

Positive

352

Neutral

28

Negative

7

[## Five9](https://www.capterra.com/p/132405/Five9/)[4.2 (481)](https://www.capterra.com/p/132405/Five9/reviews/)

Starting Price

$159.00/month

Value-for-Money

4

Functionality

4.1

Ease of Use

4.2

Customer Service

4.3

Reviews Sentiment

Based on [481 reviews](#user-reviews)

Positive

397

Neutral

57

Negative

27

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## Summary

* * *

Key features rated by users

Features selected based on 4,819 reviews from call center software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

87%Fit

High performer

Feature ratings

Call Center Management

4.6

Dashboard

5.0

Call Logging

4.6

Call Recording

4.6

Call Tracking

4.6

83%Fit

Not enough reviews

Feature ratings

Call Center Management

4.5

Dashboard

5.0

Call Logging

4.3

Call Recording

4.4

Call Tracking

5.0

User satisfaction

User satisfaction

4.5

User reviews[387](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.5

Customer support

4.5

User satisfaction

4.2

User reviews[481](https://www.capterra.com/p/132405/Five9/reviews/)

Ease of use

4.2

Functionality

4.1

Value for money

4.0

Customer support

4.3

Price starts from

Price starts from

$90Per User, Per Month

-   Free version
-   Free trial

Price starts from

$159Other, Per Month

-   Free version
-   Free trial

Best for

Best for

Convoso is used by call centers, BPOs, financial services, home services, insurance agencies, lead generation companies, legal firms, real estate agencies, and solar companies.

Best for

Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors.

## User reviews

Pros & cons

JA

Juan A.

Owner Insurance Broker

> "It handles high call volume well, provides strong reporting tools, and supports effective campaign management. While..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7097459)

OA

Olamide A.

Team Leader

> "System responsiveness and call quality maybe affected by weak internet connection."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094517)

BR

Brian R.

Assistant

> "Using Convoso on a daily basis makes my job much easier, especially with the Caller Log feature, which significantly..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094598)

CP

Chris P.

Manager

> "Sometimes the barge into a call button would not work every time right away like we needed it too, unfortunately"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7052668)

JS

Jonathan S.

Developer

> "The reporting tools are helpful for tracking results and making adjustments to campaigns."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7095698)

NW

Naikeila W.

sales

> "My scheduled call back keeps vanishing, when I set a call back, for example, for 1:30 p.m. and I must be on a call..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6665341)

SD

Samyak D.

Data Analyst

> "It took us some time to get the configuration exactly where we wanted it, but once it was dialed in, our..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7096639)

MK

Magdy K.

Dialer Manager

> "also it's so sensitive to connection issues here in Egypt but that's also a problem in all the other dialers"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094519)

BV

Brianna V.

Policy conservation

> "It helps go through the calls and kept all incoming flow properly and disposition calls and inbound and outbounds"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6866982)

DA

DAwn A.

Insurance Agent

> "Locks up on me a couple of times and need to be kicked out by a manager and then log back in. "

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094545)

KD

Kevin D.

Sales agent

> "They update the system often to add new features, which is great, though it requires staying on top of changes"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094581)

JS

Jonathan S.

Developer

> "There are a lot of settings and features, so it’s not the most beginner-friendly platform."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7095698)

VR

Verified Reviewer

Transfer Sales Agent

> "Overall, Convoso helps me stay organized, productive, and consistent throughout my shift — and that’s the part I..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7137657)

ZX

Zizhen X.

Senior Analyst

> "We had issues with dialing but it's hard to get help from them on time."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7095088)

CD

Carlton D.

Operations Mgr

> "We’ve seen a dramatic improvement in both contact rates and close rates since moving to ConvoSo."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094752)

RG

Rahoul G.

Director

> "Another example, on another incident I asked for RCA on something that was terribaly wrong on Convoso (Global Outage..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004967)

LJ

Lindsey J.

Sales Team Lead

> "the site is very efficient and offers lots of editing and personalization tools."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094540)

JA

Juan A.

Owner Insurance Broker

> "The biggest downside is the learning curve and backend complexity."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7097459)

VR

Verified Reviewer

Transfer Sales Agent

> "I also really appreciate how easy it is to access my call recordings directly from the call log."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7137657)

JAJ

Jann Andrei J.

Team Leader

> "The least thing I like about Convoso is that whenever we go to coaching or other dispo, the system will..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6339758)

CL

Cory L.

General Manager and CRM Manager

> "I have been using it for 7 Months now and I can honestly say that this is the most comprehensive dialer on the..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6657468)

RG

Rahoul G.

Director

> "My point was to know what went wrong there but eventually I didn't get to know that and we were put on wait for that..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004967)

VR

Verified Reviewer

Transfer Sales Agent

> "That makes it easy to miss. But overall, Convoso has made my workflow more consistent, productive, and..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7137657)

JB

Jordan B.

Manager

> "Simple settings like configuring company voicemail become overwhelming endeavors that are not easy to remember for..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6339716)

BB

Brix B.

Sales Manager

> "I've tried several dialers in the past and so far convoso has been one of the easiest and nicest looking dialer."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094541)

ZX

Zizhen X.

Senior Analyst

> "Their team is hard to collaborate with."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7095088)

AK

Abdullah K.

owner

> "very smart dialer and able to see a lot of how the campaigns are running and real time data on what is happening."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6657960)

ES

Emely S.

Verification Department

> "Notes can easily be tampered with and or changed and unable to know who did change them"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6659160)

VR

Verified Reviewer

Transfer Sales Agent

> "Everything I need is right in front of me, so I’m not wasting time searching through menus or clicking around."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7137657)

TH

Trystn H.

Call Center Rep

> "WHILE ON A CALL SOMETIMES THERES AN AUTOMATED ERROR THAT INTURRUPTS THE CURRECT CALL"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6671017)

RJ

Rogelio J.

Vp of Tech

> "the initial setup was done for us, we just have to login and start receiving calls, it was simple and easy for the..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004825)

SV

Skylar V.

New Client Onboard Specialist

> "i also dont like that we can schedule the dialer to call them at different time .."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6343189)

MDR

Maria Desiree R.

marketing manager

> "they way they help to solve any problem I have always make sure they get everything you need to be successful."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094741)

RG

Rahoul G.

Director

> "It has a problem, should get fixed in sometime automatically."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004967)

ES

Eric S.

Sales Coach

> "Overall the product works well and I am able to complete all my sales and setup future ones for a call back."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004135)

TR

Treyton R.

Consultant

> "The one thing that started to be a big problem is the call wait time"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6500276)

KO

Keith O.

Sales Team Manager

> "It allow agents to maximize opportunities."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094546)

JB

Jordan B.

Manager

> "The customizations and settings are confusing and difficult to set up."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6339716)

SR

Steve R.

Director of calls

> "It Really helped us to scale our call programs with improved contact rates and excellent reporting technology."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6669899)

JG

Joseph G.

Sales Sa

> "Sms and email features that are not delivered sometimes."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6340448)

BB

Brix B.

Sales Manager

> "As a manager who uses convoso, I had an easier time using it than my previous dialers."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094541)

PC

Paris C.

customer support

> "When connecting with insurance agents fail when transferring"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6344682)

OA

Olamide A.

Team Leader

> "the ease of access with user friendly interface makes convoso very efficient for everyday operations."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094517)

TP

Taylor P.

Medicare Agent

> "It's complicated to make outbound calls when you're already on one."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6342984)

CS

CHADWICK S.

SALES MANAGER

> "ITS BEEN FOR THE MOST PART EASY TO USE, HAS SOME ISSUES WITH BUGS, ALOT OF CALLS COME THROUGH THE FILTER IN PLACE..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004259)

EC

Erica C.

Broker Agent

> "Call metrics are very limited and almost non existent"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6660912)

SD

Samyak D.

Data Analyst

> "It’s a serious tool for serious sales teams."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7096639)

RG

Rahoul G.

Director

> "Customer Support - I am not happy at all with the customer support."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004967)

CD

Carlton D.

Operations Mgr

> "Scalable for growing teams"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094752)

WW

William W.

Contact Agent

> "System shuts down sometimes when and cost me money."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6347062)

CD

Carlton D.

Operations Mgr

> "Strong reporting and analytics"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094752)

TL

Tammi L.

Director of Training and Development

> "Callbacks not popping up or notifying agents"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6659482)

KL

Kasey L.

Pre-Sales Representative

> "It does allow us to contact 100's of people in a day, and 90% of time I don't have to sit and let the line ring and..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4799610)

BJ

BRETT J.

SALES MANAGER

> "DROPPED CALLS / INTERMITTANT OUTAGE - GETTING KICKED OFF."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6358286)

AS

Anup S.

Dialer Engineer

> "The UI is easy to navigate and not complex."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094520)

SA

Salome A.

Customer sale support

> "Sometimes my scripts take sometime to load."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6659306)

NK

Nnanna K.

Customer support Agent

> "It’s user friendly and very easy to navigate through, and the different features to simplify the experience of..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6659285)

CR

Clarisol R.

Medicare Insurance Agent

> "its pretty much micromanagement on a computer."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6343087)

LR

Lily R.

Senior Intake Specialists

> "My favorite feature is the Call Logs, where you can click on a lead ID and view all call history."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4797297)

JM

John M.

Sales agent

> "Sometimes I will run into issues with audio."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6343209)

AS

Anup S.

Dialer Engineer

> "The platform is stable, user-friendly, and well supported"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094520)

JN

Joshua N.

Retention Agent

> "we lose out on a lot of productivity due to this"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6405347)

VP

Viviana P.

SALES

> "It's easy to be able to take a call and to transfer to another department without any issues."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7017636)

SH

Sheinita H.

Sales Agent

> "It crashes almost daily."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6382117)

JR

Jessica R.

na

> "the graphs and trends that the tool provides ease to read and understand, fast for updates."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6663063)

CB

Chris B.

Principal

> "Some of the issues we've experienced include the system intermittently stopping dialing, agents getting stuck in the..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4645927)

KN

Kirsti N.

Operations Assistant

> "It gives us the numbers to make us more effective in all we are working towards."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6346821)

JH

Jay H.

Sales Rep

> "Lags when ticketing loads and calls drop if platform connection is not secure."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4809274)

GC

Giovanni C.

CRM Manager

> "Highly customizable, great customer support, consistent and fast speed to lead, great UI"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6802395)

GB

Gaurav B.

NA

> "I can't see any area of opportunity for now"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6657215)

MP

Margaret P.

Agent

> "I like how easy the dispositions are (You do not need to manually enter dispositions which saves times)."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6676835)

HC

Hunter C.

COO

> "More expensive than others"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6339885)

IP

Idris P.

Customer care.

> "I like the automated taxt generator, and the noise filter most importantly."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6659326)

ZH

Zach H.

dialer runner

> "not many cons but one i will say is with the DIDs its hard to do a mass switch into another ACID list and i wish..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___5050276)

BV

Brianna V.

Policy conservation

> "I really don’t have much complaints besides the least of what I liked but in regards to every I like the call flow"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6866982)

SE

Scott E.

Agent

> "Call wait times can be very long wait times."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4811719)

BC

Brittanya C.

Sales Representative

> "so far as stated its good the call is top tier it also filters answer machine and that's what I love the most."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6673236)

TH

Tango H.

Compliance Officer

> "Some recordings were missing and could not be retrieved."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4826317)

EC

Emmanuel C.

Team Lead

> "It’s helped us reach more leads, stay organized, and improve our overall performance."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6801338)

CL

Cory L.

General Manager and CRM Manager

> "They are extremely expensive."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6657468)

[View Reviews](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

VP

Viviana P.

SALES

> "I liked that I was able to keep track of calls and have the ability to multitask between calls like conferencing a..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7033373)

VP

Viviana P.

SALES

> "I did not like when I use to get alot of Spam Calls through the system."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7033373)

Dionne Joy M.

Service Hub Representative

> "Five9 provide great service for inbound and outbound communication between customer and client."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7068648)

MG

Monika G.

Manager

> "You lose a lot of business and end up paying employees to wait for them to fix it"

[See full review](https://www.capterra.com/p/132405/Five9/#SoftwareAdvice___7002128)

AR

Amin R.

Data Analytics Manager

> "It does the job with efficiency and it's customizable from medium sized orgs to big operations and its fast and..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6882568)

KW

Kellie W.

Manager

> "Frequent software crashes and login issues"

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771)

KW

Kellie W.

Manager

> "Client Support: Five9's Al-driven routing and real-time analytics help streamline client interaction."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771)

AP

Amitabh P.

Technical Support Engineer

> "Automatic logout from the machines if you are not there for even 5 minutes."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6585403)

Dionne Joy M.

Service Hub Representative

> "Phone and mobile feature, great security, value for money and sales team."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7068648)

KW

Kellie W.

Manager

> "Inaccurate reporting (sometimes)"

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771)

KW

Kellie W.

Manager

> "Supervisors can monitor and coach each agent in real time, which helps teams' performances."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771)

MA

Marilyn A.

Virtual Assistant

> "Also, even after months of use, when you try to access it, it says it needs to be downloaded again."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6539653)

VR

Verified Reviewer

DATA ANALYST

> "Additionally, it makes it simple to gather client feedback and manage calls without any lags, guaranteeing excellent..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6661295)

JC

Jeyson C.

Dispatcher

> "The fact it doesn’t have a phone line dial addition it’s a bit hard as we must use another app to be able to call and..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4974791)

FM

Freyxa M.

Prequalification analyst

> "It was really easy to be able to set up or start using as an employee this soft Word for phone calls, like transfer..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6815938)

SB

Shahriar B.

Call center manager

> "Not friendly and too many defects with unusual operations."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6758139)

VR

Verified Reviewer

WFM Manager

> "All in one place shop, and its constant AI innovation product offering, apart from their amazing support team"

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876707)

JR

Jennifer R.

Billing Dept

> "Not good - five 9 is hard to install and once closed for day it was a whole process to open ."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6347271)

Andrey S.

Software Engineering Director

> "I like multiple inter-connected functions bundled together within the CCaaS Five9 platform including call center..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6144000)

BM

Bharath M.

Clouds Ops engineer

> "Laggy in performance."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6604344)

KW

Kellie W.

Manager

> "Team Collaboration: Five9 integrates well with Microsoft teams. "

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771)

MP

Micha P.

Technical Support Specialist

> "It's annoying as the agent has to inquiry again to the customer over the phone."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4887009)

JP

Jenelyn P.

Customer service representative

> "It easy to get an survey or feedback to the customer and also to monitoring the all contacts and posted a notes to the..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6334273)

Donny H.

IT Manager

> "It has created issues regarding sending and receiving data because Five9 is stuck in the past with their API, which..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4704965)

AP

Amaury P.

IT MAnager

> "I like is not as other software that you don't know where to find the buttons, seems really user-friendly."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6813766)

HG

Helen G.

Customer Solutions Manager

> "We were able to realize that we had an issue with ACW and Hold time throughout our department that was having a..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4344711)

KW

Kellie W.

Manager

> "Many of the users praise the support team's efficiency!"

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771)

CC

Charmaine C.

Customer service representative

> "This often makes for lost time, missed 2nd click, resulting in the call not being correctly dispositioned."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3998761)

KW

Kellie W.

Manager

> "Customer Support: Customer support is generally responsive and knowledgeable. "

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771)

HG

Helen G.

Customer Solutions Manager

> "Dropped calls and missing call recordings are common issues."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4344711)

JP

Jenelyn P.

Customer service representative

> "Its very convenient to taking contacts and manage the all contacts"

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6334273)

Ilan T.

Graphic Designer

> "If your internet is going in and out the program does take a while to boot up."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3799763)

VR

Verified Reviewer

Operations Trainer

> "I love how you can monitor calls, listen to call recordings & download them."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6013116)

Aditya B.

Tech support associate

> "If there was a little bit of network trouble, the call dropped or there was no voice from the other end."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4450489)

AP

Amitabh P.

Technical Support Engineer

> "It is added as a plugin and is easy to use and manage."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6585403)

MC

Matthew C.

Senior Sales Executive

> "Sometimes I can’t tell which number the call is coming from"

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3822741)

Sigmund D.

Senior Workforce Analyst

> "It works well if you don't need to deep-dive on call and ticket data in the future, in which case you would need to..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3732063)

VR

Verified Reviewer

Manager

> "Report building is overwhelming for those who lack knowledge."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3859689)

HG

Helen G.

Customer Solutions Manager

> "The reporting gives you a deeper insight which allows you to coach metrics that will increase the productivity on your..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4344711)

Taylor B.

Customer Service Associate

> "When we first switched to Five9 we had some issues with agents signing in and sometimes being logged out involuntarily"

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3254927)

Sanchita J.

Technical support engineer

> "Very reliable software to use."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6464790)

HS

Hollie S.

employee (information specialist for share holders)

> "At times it would run slow, and we would run into tech issues with dial up system some times."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2881944)

MA

Marilyn A.

Virtual Assistant

> "So I like how simple the platform is overall."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6539653)

KA

Kimberly A.

Independent contractor

> "even if I was receiving calls regularly the page would keep timing out and expiring."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3037589)

VR

Verified Reviewer

Operations Trainer

> "The Five9 University really helped all the users in my company, so when Five9 actually roled out, they were like true..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6013116)

JC

Jon C.

CEO

> "The tech even had issues trying to set the filters for a report to run. "

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2886887)

VR

Verified Reviewer

Data analyst

> "The centralized management of incoming and outgoing calls is a real plus that FIVE9 offers to its community beyond..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4207234)

KMD

Krystel Mae D.

CSR

> "I was kicked out multiple times and had to reset and make a new password many times before."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3400123)

MP

Micha P.

Technical Support Specialist

> "Reliable software for remote technical support work. "

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4887009)

IO

Idrissa O.

Manager

> "The reports are often not very easy and easy to understand"

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4404055)

HG

Helen G.

Customer Solutions Manager

> "With that insight, we were able to be strategic with our coaching which had a positive impact on customer experience..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4344711)

NT

Nikki T.

Customer service rep

> "It does not always pull up information or give correct customer information."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3026171)

IJ

Ikiera J.

CEO

> "Overall I really love using Five9, it's effective for the most part and navigation is pretty easy once you get used to..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3551245)

VR

Verified Reviewer

Owner

> "currently now they wont even answer us to try and resolve the integration issue."

[See full review](https://www.capterra.com/p/132405/Five9/#GetApp___3241243)

CdK

Cédric K.

Marketing and communication

> "It has excellent creative features for your business and is customizable to meet your specific business needs."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4391348)

Michael L.

Senior Recruiter

> "There have also been random occurrences of my mic/audio cutting out, requiring a browser cache/cookies clear and..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2668520)

TR

Thea R.

Customer Service Representative

> "There are also seldom reports of tool problem when it comes to this platform, it's performance is deliberate and..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4175475)

LW

Lynn W.

Technical Support Specialist

> "Five9's network being shoddy at best, they take forever to put you on the redundant network to get you back up and..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136)

OF

Osman F.

Manager

> "How easy it is to get started and the tools that they offer you to customize the skills, teams that you need, to keep..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3708264)

Michael L.

Senior Recruiter

> "There have been a lot of log-in issues for me (typically an error saying the plugin needed to be installed or an..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2668520)

TB

Tarell B.

Customer Service Rep

> "What I like most is that integration to speak to customer and third party seller on a given interaction."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3589156)

LW

Lynn W.

Technical Support Specialist

> "Our company is losing their mind with this software and already on the hunt for new call center software to replace. ..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136)

CC

Charmaine C.

Customer service representative

> "The seamless connection between clients and the representatives off site (both in office and from home)"

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3998761)

Max S.

Contact Center Enigeer

> "The only issue I have with five9 is the admin is not the easiest to manage, and I don't like that it is not web-based..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2689104)

AD

Alioune D.

CEO

> "You can make international incoming and outgoing calls without any problem."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4415402)

JL

Johnny L.

Customer Service Representative

> "setting is to complicated to understand."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3410910)

VR

Verified Reviewer

Owner

> "how efficient it is and that it can call multiple numbers at once and have the ability to have a pop up screen on your..."

[See full review](https://www.capterra.com/p/132405/Five9/#GetApp___3241243)

SG

Selena G.

Call Center Agent

> "Installing it was a multi step process. And I could see how this could go wrong for some doing this at home with no..."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2668551)

MC

Makayla C.

Veterinary Assistant

> "It is very easy to use in comparison to other similar products."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6041522)

LW

Lynn W.

Technical Support Specialist

> "Voice quality has gone down. "

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136)

Ilan T.

Graphic Designer

> "Actual program updates were also rare, it was fairly statuc and generally reliable."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3799763)

LW

Lynn W.

Technical Support Specialist

> "Seems like every issue has to be escalated to the engineers. "

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136)

VR

Verified Reviewer

Report Analyst

> "Pretty good with ups and downs, it's just a good product to start your small contact center."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3822337)

LW

Lynn W.

Technical Support Specialist

> "The tech support from them is meh at best, tough to work with and not very knowledgeable. "

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136)

IO

Idrissa O.

Manager

> "the web interface is much better than the java version."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4404055)

LW

Lynn W.

Technical Support Specialist

> "Customer service is a bit of a joke."

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136)

VR

Verified Reviewer

Business Advisor

> "I liked having all the information avaliable to you right there for each client"

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3735094)

LW

Lynn W.

Technical Support Specialist

> "Now for the last four months we have been plagued with issues. "

[See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136)

[View Reviews](https://www.capterra.com/p/132405/Five9/reviews/)

## User interface

[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)

4.51 (387)

[Five9](https://www.capterra.com/p/132405/Five9/)

4.22 (481)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Tracking

207

Important

AI Copilot

150

Important

AI Summarization

120

Important

Convoso

36/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#features)

Five9

Top features

38/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/132405/Five9/#features)

### Recognition

No recognitions have been awarded to Convoso

Five9 is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

Convoso

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Five9

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Convoso

-   By Convoso
-   Located in United States
-   Founded in 2006

Five9

-   By Five9
-   Located in United States
-   Founded in 2001

## Popular Comparisons

[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

vs

[Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (868)](https://www.capterra.com/p/169627/RingOver/reviews/)

$90/month

Price

$29/month

4.5

Features

4.6

4.6

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/76768-169627/Cloud-Predictive-Dialer-vs-RingOver)

[Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/)

vs

[Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (868)](https://www.capterra.com/p/169627/RingOver/reviews/)

$159/month

Price

$29/month

4.1

Features

4.6

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/132405-169627/Five9-vs-RingOver)

[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

vs

[DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

$90/month

Price

$25/month

4.5

Features

4.7

4.6

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/29589-76768/CallCenterNOW-vs-Cloud-Predictive-Dialer)

[Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/)

vs

[DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

$159/month

Price

$25/month

4.1

Features

4.7

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/29589-132405/CallCenterNOW-vs-Five9)

[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$90/month

Price

$15/month

4.5

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/76768-102188/Cloud-Predictive-Dialer-vs-LiveAgent)

[Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$159/month

Price

$15/month

4.1

Features

4.6

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-132405/LiveAgent-vs-Five9)

[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

vs

[Readymode](https://www.capterra.com/p/136728/Readymode/)[4.63 (142)](https://www.capterra.com/p/136728/Readymode/reviews/)

$90/month

Price

$199/month

4.5

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/76768-136728/Cloud-Predictive-Dialer-vs-Readymode)

[Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$159/month

Price

$39/month

4.1

Features

4.4

4.2

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/132405-164283/Five9-vs-Zendesk)

[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$90/month

Price

$39/month

4.5

Features

4.4

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/76768-164283/Cloud-Predictive-Dialer-vs-Zendesk)

[Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/)

vs

[Readymode](https://www.capterra.com/p/136728/Readymode/)[4.63 (142)](https://www.capterra.com/p/136728/Readymode/reviews/)

$159/month

Price

$199/month

4.1

Features

4.6

4.2

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/132405-136728/Five9-vs-Readymode)

[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

vs

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/)

$90/month

Price

$25/month

4.5

Features

4.6

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/76768-175788/Cloud-Predictive-Dialer-vs-Nextiva)

[Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/)

vs

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/)

$159/month

Price

$25/month

4.1

Features

4.6

4.2

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/132405-175788/Five9-vs-Nextiva)