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The Best F 'ING Dialer. Since 2006, Convoso has been helping call centers dominate with AI-powered tools. Trusted by thousands across industries, we help companies close more deals and crush targets.
Results-driven B2B and B2C businesses. Maximize lead value and rep efficiency with dialer software built to increase answer rates and quality live interactions, while streamlining everything else.
Dialer is great and flexible system very easy to used contacting clients. And customer service is good on technical help.
Worse system i've ever used, spent thousands of dollars setting this system up and nothing but constant issues and bugs that never get fixed.
I love all the features and the ability to customize agent experience. Their implementation team has been super helpful with any issues i can't figure out myself however the system is very intuative.
Our original workflow automation just stopped working. We worked with them to find a workaround, but that was not ideal.
That really helps control your data. Reporting is amazing and the customize able dash board is awesome as well.
The cost is above average for the sector and the deployment was one of the worst. Seems to be worth it however.
Convoso has been super simple to use and understand. I have had a great experience with the application itself as well as the account reps who troubleshoot and help with small bugs and updates.
Dashboard integration wanted to webhook into our CRM and seemed a bit difficult.
Phone Burner Inc. is Fabulous. It is well thought out, user friendly, easy to manage all of my users, generates valuable reports each day, awesome customer service, and more.
Sometimes it becomes slow and freezes. Sometimes when using the pause it does not work and dial the phone number and when you click pause again, the call is cut off and goes on to the next one.
Very pleased with the service and have had amazing customer service and assistance with every part of the implementation.
The worst part is it cant identify fax numbers. On cold calls, you get a lot of those.
It is easy to set up and start working with it, the software is intuitive and they provide great onboarding training. There is even a free trial so you can see if you like it before purchasing.
There is a gap in where a call should go if it stalls or doesn't connect. There are not disposition buttons for stalled calls that don't go through.
But easily the biggest clincher for their superior performance is the PhoneBurner organization itself. Jeff Osness was an extremely responsive and accountable stakeholder in our success.
Need to connect with more prospects in an industry with poor connect rates.
Haley: I'm Haley, I'm a new home specialist for a residential builder. I give PhoneBurner five out of five. And click below for more reviews like this. PhoneBurner basically lets you dial numbers very quickly. And so before using PhoneBurner I was just kind of doing it manually, which was inefficient especially when calling from large specialized lists. In my role, we will, I'm in residential home building, so when we roll out new communities of homes I have an interest list that's very long accumulated over a long period of time. And so dialing from that list manually was just very inefficient. PhoneBurner allowed me to save a ton of time, especially for stuff like that. PhoneBurner was recommended to me by a consultant that we work with, along with a couple other people in the industry. It has saved me a ton of time. I love that I can create specialized voicemails to leave for people. Along with, it'll send out an email to people who I'm calling. So it's just really solved the problem that I had before. And I haven't ever felt the need to look into anything other than PhoneBurner. From what I remember, if it was hard I would remember more. But I believe it was relatively easy. I know that they did an onboarding session with me, the people at PhoneBurner. There's been a couple things here and there that I've had questions about and I've just kind of hopped on, I don't know if it chat or phone call, and they've helped me kind of with any other additional onboarding stuff later. Just to tweak processes and things like that. I believe that they let me have a free trial. And so being able to test the software before purchasing it was really great. I would encourage anybody to try it out first because after I tried it out, I was sold.
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Convoso
PhoneBurner
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