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The Best F 'ING Dialer. Since 2006, Convoso has been helping call centers dominate with AI-powered tools. Trusted by thousands across industries, we help companies close more deals and crush targets.
Target market: Small to large call centers and contact centers specializing in inbound and outbound telesales and telemarketing.
I love all the features and the ability to customize agent experience. Their implementation team has been super helpful with any issues i can't figure out myself however the system is very intuative.
Worse system i've ever used, spent thousands of dollars setting this system up and nothing but constant issues and bugs that never get fixed.
Dialer is great and flexible system very easy to used contacting clients. And customer service is good on technical help.
Our original workflow automation just stopped working. We worked with them to find a workaround, but that was not ideal.
I really enjoyed that Convoso is so easily accessible and secure. I love the fact that it showed me a graph of my performance for the week when it came to my calls.
The cost is above average for the sector and the deployment was one of the worst. Seems to be worth it however.
Convoso has been super simple to use and understand. I have had a great experience with the application itself as well as the account reps who troubleshoot and help with small bugs and updates.
Dashboard integration wanted to webhook into our CRM and seemed a bit difficult.
Ease of use is the main feature of the tool. Great care is taken to develop a good user experience.
It has many implementation issues and features. Because it is a java file, it is known to have a hardware failure.
I use easycall for calls, conferences, and servicedesk control, where I can check employee breaks, redirect calls, among other options, easy to use software and good interface.
The missing feature is the mobile version of the software (but i think the first release is planned in the very near future).
It is software with ease to make and receive calls.
When you sign in, it automatically pauses, which can make the user forget and remain paused.
I use the tool at work day by day, facilitating contact and support with the customer for call resolution.
I think it should be improved, the reporting part was the only negative point I found.
Prioritize real-user-identified key features according to your needs to find your best fit.
Convoso
Top FeaturesEasyCall Cloud
EasyCall Cloud
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