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The Best F 'ING Dialer. Since 2006, Convoso has been helping call centers dominate with AI-powered tools. Trusted by thousands across industries, we help companies close more deals and crush targets.
Primo Dialler is suited to medium-sized call centres who wish to have all the advanced features without the large associated costs.
Dialer is great and flexible system very easy to used contacting clients. And customer service is good on technical help.
Worse system i've ever used, spent thousands of dollars setting this system up and nothing but constant issues and bugs that never get fixed.
I love all the features and the ability to customize agent experience. Their implementation team has been super helpful with any issues i can't figure out myself however the system is very intuative.
Our original workflow automation just stopped working. We worked with them to find a workaround, but that was not ideal.
That really helps control your data. Reporting is amazing and the customize able dash board is awesome as well.
The cost is above average for the sector and the deployment was one of the worst. Seems to be worth it however.
My clients who are the true end user are very impressed with their results and ease of use. The omnichannel solution that they have been looking for.
Dashboard integration wanted to webhook into our CRM and seemed a bit difficult.
It is really easy to understand and the reporting mechanics are pretty professional. Integrations with the CRM and ease of use for the agents with an amazing support makes it the best product so far.
This is my first business and first time looking for a dialler system, so everything was confusing to me at first and the amount of choice was overwhelming.
I am mainly impressed with the service and support offered along with the reliability of the dialler. With my vast experience in call centres I highly recommend this dialler to all others.
The out of the box reporting is a bit limited.
Support for the software is amazing like never had before. The price is amazing for the quality of the product.
Its slightly difficult to setup softphone on desktop.
It took us a little while to get used to but within a week and with excellent help from the support team we are using it on a daily basis and happy wit the functionality and the administrative tools.
Till now there is nothing I didn't liked about this product because they had team with quick response and action if there are any link failures.
Convoso
Top FeaturesPrimo Dialler
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