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We service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads & Prospects.
The Best F 'ING Dialer. Since 2006, Convoso has been helping call centers dominate with AI-powered tools. Trusted by thousands across industries, we help companies close more deals and crush targets.
Their customer service is the best and their features are outstanding. If you are a one man operation, or a huge call center, they have what you need to make your dials turn into sales.
Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices).
The system was very user friendly, great for an non-tech guy like myself. It performed exactly how we needed it to for our business.
They waste no time getting you set up, or trained on the software. I am on my second full month of using the dialer.
The price was the best and the customer and technical support is fantastic. I would highly recommend anyone looking for a Call Center Solution, to take a look at Call Tools.
Some times get stuck when many lead are assigned.
The ease of use and the support that Call Tools has is really good. The dashboard for the admin is also very nice.
Pay attention to your callbacks and that the date you picked is actually set the same.
Dialer is great and flexible system very easy to used contacting clients. And customer service is good on technical help.
Worse system i've ever used, spent thousands of dollars setting this system up and nothing but constant issues and bugs that never get fixed.
I love all the features and the ability to customize agent experience. Their implementation team has been super helpful with any issues i can't figure out myself however the system is very intuative.
Our original workflow automation just stopped working. We worked with them to find a workaround, but that was not ideal.
That really helps control your data. Reporting is amazing and the customize able dash board is awesome as well.
The cost is above average for the sector and the deployment was one of the worst. Seems to be worth it however.
My clients who are the true end user are very impressed with their results and ease of use. The omnichannel solution that they have been looking for.
Dashboard integration wanted to webhook into our CRM and seemed a bit difficult.
Prioritize real-user-identified key features according to your needs to find your best fit.
CallTools
Top FeaturesConvoso
CallTools
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