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The Best F 'ING Dialer. Since 2006, Convoso has been helping call centers dominate with AI-powered tools. Trusted by thousands across industries, we help companies close more deals and crush targets.
BPO's/Outsourcers Insurance providers Consumer Finance Heavily regulated companies eRetail Healthcare Distribution Utilities and Telcos
I love all the features and the ability to customize agent experience. Their implementation team has been super helpful with any issues i can't figure out myself however the system is very intuative.
Worse system i've ever used, spent thousands of dollars setting this system up and nothing but constant issues and bugs that never get fixed.
Dialer is great and flexible system very easy to used contacting clients. And customer service is good on technical help.
Our original workflow automation just stopped working. We worked with them to find a workaround, but that was not ideal.
I really enjoyed that Convoso is so easily accessible and secure. I love the fact that it showed me a graph of my performance for the week when it came to my calls.
The cost is above average for the sector and the deployment was one of the worst. Seems to be worth it however.
Convoso has been super simple to use and understand. I have had a great experience with the application itself as well as the account reps who troubleshoot and help with small bugs and updates.
Dashboard integration wanted to webhook into our CRM and seemed a bit difficult.
There is a lot of useful reporting which could assist the management make better decisions. Overall I would recommend this software for Quality purposes within a company.
As we expanded it got worse and worse. Score Buddy gave me back my Monday mornings.
It offers ability to have various quality set up for different teams, provides transparent information to quality team as well as to customer care specialists.
I don't like that it takes forever to load and crashes a lot. It is very hard to use when this happens.
I very much like the fact that with the help of the Zendesk integration we can achieve a comprehensive and comprehensible evaluation of the interactions of our agents.
Some of the requested reports are coming out with a slight delay in time.
On the other hand, we identify the need for improvement in our processes and training needs within the team. Scorebuddy is a great help to us in this process.
No need to recreate templates or sheets for new months or Agents. Can be used on a tablet for side by side coaching.
Prioritize real-user-identified key features according to your needs to find your best fit.
Convoso
Top FeaturesScorebuddy
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