# Compare Convoso vs Amazon Connect 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Convoso and Amazon Connect based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/76768-234575/Cloud-Predictive-Dialer-vs-Amazon-Connect

---

# Convoso vs Amazon Connect Features and Cost Comparison

Last updated June 10th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ConvosoAmazon Connect2/4 selected

[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.5 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

[Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/)[4.5 (94)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/)

[## Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.5 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

Starting Price

$90.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.6

Customer Service

4.5

Reviews Sentiment

HD

JA

BR

Based on [395 reviews](#user-reviews)

Positive

360

Neutral

28

Negative

7

[## Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/)[4.5 (94)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.3

Functionality

4.4

Ease of Use

4.4

Customer Service

4.4

Reviews Sentiment

Based on [94 reviews](#user-reviews)

Positive

86

Neutral

6

Negative

2

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## Summary

* * *

Key features rated by users

Features selected based on 4,901 reviews from call center software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

87%Fit

High performer

Feature ratings

Call Center Management

4.6

Dashboard

5.0

Call Recording

4.6

Call Logging

4.6

Call Tracking

4.6

72%Fit

Missing features

Not enough reviews

Feature ratings

Call Center Management

4.7

Dashboard

5.0

Call Recording

4.3

Call Logging

NA

Call Tracking

4.2

User satisfaction

User satisfaction

4.5

User reviews[395](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.5

Customer support

4.5

User satisfaction

4.5

User reviews[94](https://www.capterra.com/p/234575/Amazon-Connect/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.3

Customer support

4.4

Price starts from

Price starts from

$90Per User, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Convoso is used by call centers, BPOs, financial services, home services, insurance agencies, lead generation companies, legal firms, real estate agencies, and solar companies.

Best for

Contact centers, customer service departments, call centers, and customer support operations.

## User reviews

Pros & cons

HD

Hector D.

Admin

> "The auto-dialer keeps our agents consistently connected with prospects, drastically reducing idle time and maximizing the..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7170676)

OA

Olamide A.

Team Leader

> "System responsiveness and call quality maybe affected by weak internet connection."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094517)

JA

Juan A.

Owner Insurance Broker

> "It handles high call volume well, provides strong reporting tools, and supports effective campaign management. While some..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7097459)

NW

Naikeila W.

sales

> "My scheduled call back keeps vanishing, when I set a call back, for example, for 1:30 p.m. and I must be on a call at..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6665341)

BR

Brian R.

Assistant

> "Using Convoso on a daily basis makes my job much easier, especially with the Caller Log feature, which significantly..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094598)

MK

Magdy K.

Dialer Manager

> "also it's so sensitive to connection issues here in Egypt but that's also a problem in all the other dialers"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094519)

HD

Hector D.

Admin

> "The predictive dialing and call reporting features have been game-changers for our lead generation efforts."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7170676)

DA

DAwn A.

Insurance Agent

> "Locks up on me a couple of times and need to be kicked out by a manager and then log back in. "

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094545)

JS

Jonathan S.

Developer

> "The reporting tools are helpful for tracking results and making adjustments to campaigns."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7095698)

JS

Jonathan S.

Developer

> "There are a lot of settings and features, so it’s not the most beginner-friendly platform."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7095698)

SD

Samyak D.

Data Analyst

> "It took us some time to get the configuration exactly where we wanted it, but once it was dialed in, our productivity..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7096639)

ZX

Zizhen X.

Senior Analyst

> "We had issues with dialing but it's hard to get help from them on time."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7095088)

BV

Brianna V.

Policy conservation

> "It helps go through the calls and kept all incoming flow properly and disposition calls and inbound and outbounds"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6866982)

RG

Rahoul G.

Director

> "Another example, on another incident I asked for RCA on something that was terribaly wrong on Convoso (Global Outage at..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004967)

KD

Kevin D.

Sales agent

> "They update the system often to add new features, which is great, though it requires staying on top of changes"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094581)

JA

Juan A.

Owner Insurance Broker

> "The biggest downside is the learning curve and backend complexity."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7097459)

LM

Leigha M.

Marketing Analysis

> "The intuitive interface and reliable call quality made a noticeable difference in our team's productivity."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7170680)

CP

Chris P.

Manager

> "Sometimes the barge into a call button would not work every time right away like we needed it too, unfortunately"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7052668)

VR

Verified Reviewer

Transfer Sales Agent

> "Overall, Convoso helps me stay organized, productive, and consistent throughout my shift — and that’s the part I value..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7137657)

RG

Rahoul G.

Director

> "My point was to know what went wrong there but eventually I didn't get to know that and we were put on wait for that..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004967)

CD

Carlton D.

Operations Mgr

> "We’ve seen a dramatic improvement in both contact rates and close rates since moving to ConvoSo."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094752)

ZX

Zizhen X.

Senior Analyst

> "Their team is hard to collaborate with."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7095088)

LJ

Lindsey J.

Sales Team Lead

> "the site is very efficient and offers lots of editing and personalization tools."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094540)

ES

Emely S.

Verification Department

> "Notes can easily be tampered with and or changed and unable to know who did change them"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6659160)

SV

Shany V.

Marketing Analyst

> "It helped improve agent productivity and made it simple to monitor performance."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7170690)

TH

Trystn H.

Call Center Rep

> "WHILE ON A CALL SOMETIMES THERES AN AUTOMATED ERROR THAT INTURRUPTS THE CURRECT CALL"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6671017)

ER

Ernie R.

Quality Assurance

> "The platform is easy to use, reliable, and helps streamline outreach efforts while providing useful reporting and..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7170691)

RG

Rahoul G.

Director

> "It has a problem, should get fixed in sometime automatically."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004967)

AM

Ashley M.

Dialer Manager

> "The dialer interface is easy to use and navigate and the functionality of the dialer makes any setup easy and not a hard..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7170724)

TR

Treyton R.

Consultant

> "The one thing that started to be a big problem is the call wait time"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6500276)

VR

Verified Reviewer

Transfer Sales Agent

> "I also really appreciate how easy it is to access my call recordings directly from the call log."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7137657)

EC

Erica C.

Broker Agent

> "Call metrics are very limited and almost non existent"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6660912)

CL

Cory L.

General Manager and CRM Manager

> "I have been using it for 7 Months now and I can honestly say that this is the most comprehensive dialer on the market. If..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6657468)

RG

Rahoul G.

Director

> "Customer Support - I am not happy at all with the customer support."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004967)

VR

Verified Reviewer

Transfer Sales Agent

> "That makes it easy to miss. But overall, Convoso has made my workflow more consistent, productive, and straightforward,..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7137657)

TL

Tammi L.

Director of Training and Development

> "Callbacks not popping up or notifying agents"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6659482)

BB

Brix B.

Sales Manager

> "I've tried several dialers in the past and so far convoso has been one of the easiest and nicest looking dialer."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094541)

SA

Salome A.

Customer sale support

> "Sometimes my scripts take sometime to load."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6659306)

EA

Erick A.

Manager

> "The best expirience overall with any other system I've used, it might be confussing, but once getting the hang of things,..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7170743)

JAJ

Jann Andrei J.

Team Leader

> "The least thing I like about Convoso is that whenever we go to coaching or other dispo, the system will automatically..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6339758)

AK

Abdullah K.

owner

> "very smart dialer and able to see a lot of how the campaigns are running and real time data on what is happening."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6657960)

JN

Joshua N.

Retention Agent

> "we lose out on a lot of productivity due to this"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6405347)

LM

Leigha M.

Marketing Analysis

> "There's a learning curve at the start, but once you're up and running it becomes a valuable part of the workflow."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7170680)

SH

Sheinita H.

Sales Agent

> "It crashes almost daily."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6382117)

VR

Verified Reviewer

Transfer Sales Agent

> "Everything I need is right in front of me, so I’m not wasting time searching through menus or clicking around."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7137657)

CB

Chris B.

Principal

> "Some of the issues we've experienced include the system intermittently stopping dialing, agents getting stuck in the GUI..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4645927)

RJ

Rogelio J.

Vp of Tech

> "the initial setup was done for us, we just have to login and start receiving calls, it was simple and easy for the team"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004825)

GB

Gaurav B.

NA

> "I can't see any area of opportunity for now"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6657215)

MDR

Maria Desiree R.

marketing manager

> "they way they help to solve any problem I have always make sure they get everything you need to be successful."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094741)

JB

Jordan B.

Manager

> "Simple settings like configuring company voicemail become overwhelming endeavors that are not easy to remember for the..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6339716)

ES

Eric S.

Sales Coach

> "Overall the product works well and I am able to complete all my sales and setup future ones for a call back."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004135)

ZH

Zach H.

dialer runner

> "not many cons but one i will say is with the DIDs its hard to do a mass switch into another ACID list and i wish that was..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___5050276)

KO

Keith O.

Sales Team Manager

> "It allow agents to maximize opportunities."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094546)

SV

Skylar V.

New Client Onboard Specialist

> "i also dont like that we can schedule the dialer to call them at different time .."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6343189)

SR

Steve R.

Director of calls

> "It Really helped us to scale our call programs with improved contact rates and excellent reporting technology."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6669899)

JB

Jordan B.

Manager

> "The customizations and settings are confusing and difficult to set up."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6339716)

LM

Leigha M.

Marketing Analysis

> "Overall, Convoso has been a solid dialer solution for our team."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7170680)

JG

Joseph G.

Sales Sa

> "Sms and email features that are not delivered sometimes."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6340448)

BB

Brix B.

Sales Manager

> "As a manager who uses convoso, I had an easier time using it than my previous dialers."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094541)

PC

Paris C.

customer support

> "When connecting with insurance agents fail when transferring"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6344682)

OA

Olamide A.

Team Leader

> "the ease of access with user friendly interface makes convoso very efficient for everyday operations."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094517)

CL

Cory L.

General Manager and CRM Manager

> "They are extremely expensive."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6657468)

AM

Ashley M.

Dialer Manager

> "The reporting and backend support on Convoso has been amazing."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7170724)

TP

Taylor P.

Medicare Agent

> "It's complicated to make outbound calls when you're already on one."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6342984)

CS

CHADWICK S.

SALES MANAGER

> "ITS BEEN FOR THE MOST PART EASY TO USE, HAS SOME ISSUES WITH BUGS, ALOT OF CALLS COME THROUGH THE FILTER IN PLACE THAT..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004259)

CB

Chris B.

Principal

> "Additionally, when issues arise that significantly impact your call center's operations, they won't credit you for the..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4645927)

SD

Samyak D.

Data Analyst

> "It’s a serious tool for serious sales teams."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7096639)

AY

Amanda Y.

Pre sales representative

> "Sometimes the system is glitchy, cuts out, laggy, and dials numbers over and over even after the correct disposition."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4767828)

CD

Carlton D.

Operations Mgr

> "Scalable for growing teams"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094752)

WW

William W.

Contact Agent

> "System shuts down sometimes when and cost me money."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6347062)

DV

Dennis V.

Manager

> "How easy it is to get going from the start, it literally takes you an hour to get used to the tools you'll need."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7170715)

BJ

BRETT J.

SALES MANAGER

> "DROPPED CALLS / INTERMITTANT OUTAGE - GETTING KICKED OFF."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6358286)

CD

Carlton D.

Operations Mgr

> "Strong reporting and analytics"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094752)

SO

Sheena O.

Operations Assistant

> "The call recordings are only available to download within 3 months, after which, the files are no longer available to..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4767658)

AS

Anup S.

Dialer Engineer

> "The UI is easy to navigate and not complex."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094520)

JMD

John Mark D.

Debt Adjuster Agent

> "Sometimes it's annoying if there is an error with the app."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___5068556)

NK

Nnanna K.

Customer support Agent

> "It’s user friendly and very easy to navigate through, and the different features to simplify the experience of telesales..."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6659285)

CR

Clarisol R.

Medicare Insurance Agent

> "its pretty much micromanagement on a computer."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6343087)

AS

Anup S.

Dialer Engineer

> "The platform is stable, user-friendly, and well supported"

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094520)

JM

John M.

Sales agent

> "Sometimes I will run into issues with audio."

[See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6343209)

[View Reviews](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

PP

Piyusha P.

Customer Support

> "The call routing and call management features are highly customizable, which helps improve customer experience and..."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7159778)

VR

Verified Reviewer

Student

> "The interface for real-time monitoring feels a bit dated and navigating the AWS console to manage permissions can be a..."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7125628)

Victoria H.

HR Director

> "The only thing I like about Amazon Connect is we don't have to use our personal phones and can you this line for..."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7100942)

VR

Verified Reviewer

Digital Marketing

> "hard to learn, not beginner friendly, limited reporting capabilities, UI is not the most intuitive, wish it was easier..."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7107893)

PP

Piyusha P.

Customer Support

> "The chat and communication features are useful for supporting customers across multiple channels."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7159778)

PP

Piyusha P.

Customer Support

> "There are also occasional bugs, call quality issues, or delays during peak usage, although they are not very frequent."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7159778)

MW

Mindi W.

Customer Service Agent

> "Amazon Connect offers a core set of features for handling calls and chats, with integrations with other AWS services..."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6814127)

Jessieah M.

C.O.O.

> "Basic UI and occasional call quality or dropped-call issues have been reported"

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6857269)

SH

Sherelle H.

Picker

> "I like the most about Amazon connect it shows a lot of information details about Amazon business, my schedule, how to..."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6806000)

MW

Mindi W.

Customer Service Agent

> "It disconnects a lot always had issues with quality connection, no support and freezes a lot."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6814127)

CR

Clara R.

QA Manager

> "Amazon connect is easy to integrate with AWS ecosystem, the learning curve is short and manageable, it has flexible..."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7031663)

KT

Kremena T.

Executive Assistant

> "Occasional connection errors reported, which might affect call quality."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6495123)

AH

Andy H.

Sales Account Manager

> "Amazon Connect is a scalable, cloud-based contact center platform praised for its easy setup, pay-as-you-go pricing,..."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6832897)

CM

Cheyanne M.

Owner

> "The thing i liked least about amazon connect was completely the biggest issue i have had with alot of things recently..."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6828932)

PP

Piyusha P.

Customer Support

> "What I liked most about Amazon Connect is its flexibility and seamless integration with other AWS services."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7159778)

SH

Sherelle H.

Picker

> "Only thing I will say it was hard at times to get into the app and that my schedule was change every week."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6806000)

SP

Sonu P.

Systems Analyst

> "Integration with other AWS services (like Lambda) is really useful for custom logic."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7137740)

SH

Sherelle H.

Picker

> "It was very glitchy and sometimes the app won’t open."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6806000)

VR

Verified Reviewer

Software Engineer

> "Overall I like this product, it provide the basic calling and chat system to our customer, and it is reliable."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7080832)

Hariesh S.

Poultry farming

> "Customer support/service frustrations"

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6863844)

CR

Clara R.

QA Manager

> "My team find a smooth setup and a stable performance, and great scalability for managing and testing communication..."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7031663)

Sommer B.

Food and Beverage Staff Member

> "Anyone would have to call customer service for help."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6863675)

VR

Verified Reviewer

Freelance Reviewer

> "my overall experience with Amazon connect is positive since it provides reliable platform for controlling both..."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6871773)

YG

Yollanda G.

technician

> "can take a long time to load especially if you are using a phone"

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6849593)

SP

Sonu P.

Systems Analyst

> "There were a few challenges initially while understanding the setup and integrations, but once things were in place,..."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7137740)

Sommer B.

Food and Beverage Staff Member

> "I’m not too familiar with Amazon Connect."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6863675)

SP

Sonu P.

Systems Analyst

> "Call quality has been stable most of the time, and scaling up agents during busy periods is very easy."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7137740)

NC

Najae C.

PSR

> "Some of the cons are that the setup it a little more complex."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6757201)

VR

Verified Reviewer

Freelance Reviewer

> "also it helps you to save your time and energy since it evaluates the quantity of costumers."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6871773)

AnA

Amira nour A.

Account manager

> "It takes a quite long time to get answers from customer support."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6843910)

YD

Yanatha D.

Consultant

> "For the value for money, learning curve, conversational flow, security, and call management Amazon Connect can't be..."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7046033)

MD

Maria D.

cfo

> "Hard to get a human when you have a difficukt issue."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6724575)

SP

Sonu P.

Systems Analyst

> "Not perfect, but definitely a good long-term option for a scalable contact center."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7137740)

VR

Verified Reviewer

Operations Coordinator

> "It is not super easy set up for first time beginners."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6698271)

VR

Verified Reviewer

Student

> "It’s a powerful, cost-effective cloud contact center."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7125628)

ME

Mohammad E.

Realtor

> "It’s not always easy to get through to someone"

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6581344)

JS

Jelfry S.

Customer care

> "I has been using Amazon Connect for awhile now, and the most i like it is that the automatic responses while chatting..."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6729698)

VR

Verified Reviewer

Manager

> "Users experience daily connectivity issues."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___5097880)

Sumit Y.

Server Engineer

> "Call monitoring is even amazing live calls can be transmitted ."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6866325)

VR

Verified Reviewer

Manager

> "We spend more time troubleshooting things with them than we want to."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___5097880)

DS

Desiree S.

Registered behavioral therapist

> "I like the chatting/messaging part of Amazon connect and the assistance received from this software based system."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6861122)

SA

Shubham A.

Manager of Engineering

> "There is no SMS support."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___4900962)

Hariesh S.

Poultry farming

> "Amazon Connect receives positive feedback for its user-friendly interface, ease of deployment, and integration with..."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6863844)

DP

Darian P.

Team Lead of Internal Tools

> "A lot of the features we required could not be handled, such as voicemails and recorded statements."

[See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___3120223)

[View Reviews](https://www.capterra.com/p/234575/Amazon-Connect/reviews/)

## User interface

[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)

4.51 (395)

[Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/)

4.50 (94)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Tracking

207

Important

AI Copilot

150

Important

AI Summarization

120

Important

Convoso

Top features

36/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#features)

Amazon Connect

24/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/234575/Amazon-Connect/#features)

### Recognition

No recognitions have been awarded to Convoso

Amazon Connect is recognized as a top-rated tool in 1 Capterra Shortlist reports

### Deployment & support

Convoso

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Amazon Connect

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Convoso

-   By Convoso
-   Located in United States
-   Founded in 2006

Amazon Connect

-   By Amazon Web Services
-   Located in United States
-   Founded in 2006

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4.6

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[Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/)[4.50 (94)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/)

vs

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Contact vendor for pricing

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[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

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4.5

Features

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4.6

Ease of Use

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[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

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Features

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4.6

Ease of Use

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4.5

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4.5

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4.6

Ease of Use

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