eSUB vs B2W Track: Which is a better fit?

When you take the time to show a customer/user how your product can impact their productivity and success in a positive way, you've gained more than their business, you've gained loyalty.

The only things that I personally have run into is the inability to do submittals inside the software as opposed to importing them.

Gaining better control with our projects has saved time and money and our customers like the fact we are on top of the project at all times.

Overall I cannot think of anything that I can say that I dislike.

The training was hands down the best we have ever received, the customer service is spot on, couldn't be better. Highly recommend this software for all Subcontractors regardless of your size.

The outgoing emails from the website for some reason often get filtered by spam filters and end up sitting in the recipients junk folders.

When we needed help with an issue we had great support staff to give us a hand. The customer representative with Esub is hands down one of the best contacts to have at Esub.

There is no ticketing system for the items I've submitted that are issues.

Very user friendly navigation, robust information capture capability in Field Logs, robust capability in reporting and customization of reporting.

Between the database having some incorrect numbers and the foremen putting some quantities in the wrong column it created a bad representation of the job.

It is user friendly software and gains in strength and overall value with each new update.

Sometimes it can be very slow and can have bad connections problems.

Beyond this, the programs can be tailored to gather customized information that is important to your company. The customer service is great and I've yet to meet an unfriendly person in their company.

B2W leapfrogged HCSS with their software model. They are now themselves at risk of being leapfrogged by another system that is 100% SAAS with a no contract, per user subscription model.

The software is easy to navigate. When training users how to use the software, the greatest difficulties revolve around defining internal definitions, while the software it's self is easy to teach.

The other complaint I receive from the foreman is photo on the FLs and not being able to select multiple pictures. That would be a large time saver for them.