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Designed for Chiropractors, it is a Mac OS-based practice management that helps with patient billing, e-claims with ERA, posts and appointment reminders automation, eligibility verification and more.
TheraPlatform serves therapists, both solo private practices and group practices. Health and wellness practitioners of all shapes and sizes rely on our platform for their daily to-dos.
Customer service was pretty good... which is good because you will use them a LOT.
Tried to stick it out even though there were a lot of problems from the get go but can't afford to lose any more money from this awful software company.
I have been with MacPractice since their original formation. Always professional, and always as helpful as possible, they have been a pleasure to work with.
We always had all kinds of errors popping up on the server so many that they had to actually write a program just to monitor them and still never got it fixed. Caused all kinds of problems.
We trained on this system over the weekend and were good to go by monday. The support team is very knowledgeable and can easily remote in to look at any issues you are having and help with them.
The videos available to watch for demonstration are totally misleading. The company does not want to talk to their clients if there is a concern.
Ease of electronic billing and ledger. They were great in beginning of 2010 promised to do better and each year they have let us down worse than year before.
So much frustration for 6K not including all the extra's that go with it. Dropped them after just 1 yr.
I know I have ask about certain features and within a few weeks it has been implemented. It seems like they are always working on the software to make it better at an affordable price.
Sensitive content hidden] then put blame on us the user, refused to refund any money and the next day we had another charge for $1.
Ease of scheduling and use for provider and client was very strong. The reminders were very welcome and helpful.
They refuse to change my billing cycle and they way they bill requires me to pay 1.5 years for a practitioner when I only need 1 yr.
Theraplatform has a great calendar, it's easy to include forms (such as consent for tele therapy, and other customizable forms), many of the organization features are excellent and easy to use.
They refuse to come up with a reasonable solution that does not require me to pay upfront for time I will not use.
Their help desk has been responsive within 24 hours of questions or concerns, and their FAQ/Tutorial pages are also very helpful. Thank you TheraPlatform for this great service.
Made the worst part of private practice 1000x easier.
Raymond: Hi, my name's Raymond. I'm a speech language pathologist. I own Coastline Speech Therapy where we deliver services, teletherapy services, to people with communication disorders and language disorders. And I give TheraPlatform five out five stars. So there was a lot of other products that I had considered, mostly speech and language platforms that do similar things to their platform. Some of them are building softwares, some of them are just platforms where you can deliver services. They were pretty much one product, so either building software or a therapy platform like Zoom or even Google Meet, but they didn't have really anything else. It was either you had to go to six different places to get six different products. TheraPlatform's a one-stop shop. I don't need to have a billing software, and on top of that, a video software like Zoom or Google Meet. I don't have to also have a bunch of different therapy games, a different platform for that. TheraPlatform, I went with TheraPlatform because it has it all on top of the video software that I might get from Google and on top of a billing software that I might get from another obscure company and then also have to have therapy games. Their platform has it all. They have very, very good use of note-taking. Their billing software is great. They're HIPAA-compliant, which is super huge. I had to have that. That was mandatory. The video software is amazing. You can share your screen, you can use a whiteboard. The games, you can track progress and upload that progress directly into the therapy notes. I mean, no other software that I found does anything like that. Integration was super easy. So, I was able to just copy and paste the code directly into my website. I'm the one that built the website, so that was... I'm definitely not a website engineer. If I could do it, anyone could do it. It was very, very easy to put it onto the website for scheduling purposes. Clients can go directly on my website and schedule on their own. And then everything else was very much... The videos that TheraPlatform provides walk you through the setup on it. Literally everything. Anytime I've had a question, we'll say with billing, setting up a superbill, I've never done that before, TheraPlatform already had the video already explained it. It took very, very little effort on my end. And then even doing everything, it just generates itself. I don't know how else to put it. It generates itself. I click View superbill and it has the codes already set up inside. As long as I have that into the client's information, it's very, very easy. And all of even adding it to the client's information was very, very easy. I mean, I just clicked what I wanted the client to be seen for and it was already automatically uploaded. So the ease was just super, super easy. I've been using it for just a little while now and it was set up very, very simply. Oh, I highly recommend it. I could not recommend it more. As a matter of fact, I've been telling other speech pathologists who have been saying, "Man, I have to go to one site to see my clients, and then I have to share my screen and then have this other site that I use for games, and then I have to use this other site for my billing." And I've been saying, "I haven't had that issue because all my stuff is all in TheraPlatform." "Oh, well, yeah, but then you have to pay an arm and a leg for it." And it's like, "No, it's really, really easy." You don't even have to see one client in order for it to make sense. One client a month more than pays for TheraPlatform. It's affordable. It's really, really easy to use. And the clients love it because they're seeing their invoices, they're seeing their bill. It's all directly input. Stripe is really, really easy to use, which is where clients can pay if they're private pay. All my clients are private pay and everybody has said, "Oh, it's way easier to use." Even when they have to send it into the insurance companies, it's laid out in a way where the insurance companies have no problem reimbursing the clients for it. I mean, literally every part about their platform has been a positive experience. Clients are happy, I'm happy. And when other people have gone in and looked at it, that kind of speaks for itself.
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