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Designed for Chiropractors, it is a Mac OS-based practice management that helps with patient billing, e-claims with ERA, posts and appointment reminders automation, eligibility verification and more.
Practice Mate by Office Ally is a practice management software that simplifies revenue cycle management, reporting, billing, and streamlined booking to increase practice efficiency.
Customer service was pretty good... which is good because you will use them a LOT.
Tried to stick it out even though there were a lot of problems from the get go but can't afford to lose any more money from this awful software company.
I have been with MacPractice since their original formation. Always professional, and always as helpful as possible, they have been a pleasure to work with.
We always had all kinds of errors popping up on the server so many that they had to actually write a program just to monitor them and still never got it fixed. Caused all kinds of problems.
We trained on this system over the weekend and were good to go by monday. The support team is very knowledgeable and can easily remote in to look at any issues you are having and help with them.
The videos available to watch for demonstration are totally misleading. The company does not want to talk to their clients if there is a concern.
Ease of electronic billing and ledger. They were great in beginning of 2010 promised to do better and each year they have let us down worse than year before.
So much frustration for 6K not including all the extra's that go with it. Dropped them after just 1 yr.
I've been very happy and will continue to use Practice Mate, the price is great and it's comprehensive. It connects to the clearing system, which is great.
However, once you give up on OfficeAlly and go with another EHR, the credit card people are rude and try to charge you a penalty for canceling your contract.
I also LOVE the customer service!!!! They are human and caring. I am very pleased with my experience overall with Practice Mate.
Getting charged for an excess of Claims for a particular insurance provider. The software isn't always smooth to operate.
Billing and accounting is accomplished quickly. Tech help is very helpful.
In the last several years, there have been more mistakes made by practice mate, claims that appear to have been submitted that were not.
I love the ease of scheduling appointments and checking clients in so that it can be easily and directly billed.
They have been a consistently great company. The only people I have seen or heard complain are those that tend to complain no matter what.
MacPractice DC
Practice Mate
Top FeaturesMacPractice DC
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