The Magazine Manager vs Agile CRM: Which is a better fit?

Felicia: My name is Felicia, and I am an Editorial Director in health and wellness media, and I give The Magazine Manager a five out of five. When we were making the decision to go with The Magazine Manager, our company was going through a reorganization. We had just had new owners, and we were looking for a solution that offered a complete CRM program, and one that was targeted for publishing, and all the needs for publishing. We, basically, had an in-house system previously. We were looking at other CRMs like Salesforce, and we wanted something that was a little bit more specific for the needs and invoicing needs of publishing. Some of the reasons why we ended up choosing The Magazine Manager to be the essential solution for our CRM needs included the fact that there were a lot of features that were targeted for the needs of publishers, for publishing a magazine, for invoicing for newsletters, for being able to customize what we needed to do to communicate with our customers, our vendors, with people. We could also use it as a database for our contributors, for our writers. We could also customize some of the functionality that we needed and build our invoices within the program that actually represented the products that we have to sell. When we were onboarding The Magazine Manager, one of the things that we found extremely helpful was the customer service. We could set up individual appointments and training sessions with our representatives, something that was included in our package. There were also regular webinars that kept us updated on special features, and that's something we definitely found helpful in the onboarding process. Also, there are a lot of things that we found to be very intuitive about using it in terms of adding new contacts, adding new information, setting up our invoices. This was all something that the dropdown menus made really easy to use in Magazine Manager, both for our onboarding and for our ongoing use. One of the things to consider when looking at The Magazine Manager is that they're constantly updating the software for the kinds of things that are relevant in publishing in today's world. And it's relevant for all kinds of publishing, whether you're looking at web, or digital, or print, or any combination thereof. And when considering Magazine Manager, definitely look at them as a resource. They have a group of people that really understand the needs of publishers. And one of the things that I found extremely helpful when using The Magazine Manager, and I would recommend that you take advantage of this, are their webinars, are their seminars, are their training sessions that, remember, is not just a software platform. It's really a group of people who are committed to your success.

Mike P.: My name is Mike. I'm the president of my company and I would use Agile CRM. I would give them a rating of a four. There's more reviews available down below. Before switching to Agile CRM, I've used a number of different CRM and marketing automation programs. I used a program called SendPepper. I used one called GreenRope, but switched to Agile CRM about two years ago. We chose Agile CRM because it offered a lot of different functions for the money. The program includes a CRM, a marketing automation system, and a help desk system. They're all integrated. It was a lot of things that you could do there in that one package rather than trying to integrate a whole bunch of different pieces of software together. Onboarding and implementing Agile CRM was a little tricky, I will admit, but their support is really good. It comes out of India a lot, but their technicians are top-notch and you can get to them through a chat, or through email or on the phone. They're very helpful. They walked me through everything that we needed to do. I'd say the only thing that really hung us up was getting our email service provider hooked up with Agile CRM so we could send emails under our own domain. Yes, I've actually had the opportunity to recommend Agile CRM to two of my clients. One of them has been using it for over a year now. They're very happy with it. I actually helped them to set it up because I'd already had experience in setting up the system for my own company, but they're very happy with it. I have another client who is just getting ready to implement their Agile CRM system for their company as well. I have lots of good things to say about them. Like I said, they offer a lot of capabilities for a relatively reasonable amount of money.