mHelpDesk vs Synchroteam: Which is a better fit?

I love how helpful everyone has been right from the selection process through the implementation process and the helpdesk. Product is customizable and user friendly.

I hate writing bad reviews, but after not even being offered a partial refund I decided to help others avoid the unpleasant experience we had.

Great product and outstanding customer support. A must have for any service oriented business.

Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support.

So far I think the software is good and the more I use it the more I like it. The customer service Britt provided was awesome.

Terrible Customer Service from the beginning. They entered all our information for us to get started and then it took months for us to get it the way it would work for us.

Great software, seamless integration with quickbooks. Great company to work with and implementation was a breeze great.

Inventory does not sync well with Quick Books. Customer portal has lame search features for my customers.

The support staff is awesome and provides great support as needed. The software is pretty straight forward.

Daniel D

Managing Director

Have a problem, the support team don't want to know you. The language barrier between us and France is awful and I end up ringing the USA because you may as well talk to a brick wall.

Stephen S

Maintenance/Manufacturing Coordinator

This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field.

William W

The bad part you have to try the software to see how it works so you tie up hundred of hours inputting your data.

It was fantastic and I was ready to go after an hour from scheduling engineers to billing. The solution is super easy and they have responded very quickly to every question I have asked yet.

For now e only have problems with teams, users and job that can be see by managers.

For our small team the software is very good. It gives me the opportunity to better manage our customer service and make the work more transparent to the customer.

There are lots of bugs and formatting issues that leave an unpolished impression. Also, the mobile app is very limited and doesn’t give techs many options to edit or make changes.