# Compare mHelpDesk vs RepairShopr 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare mHelpDesk and RepairShopr based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/77264-133945/mHelpDesk-vs-RepairShopr

---

# mHelpDesk vs RepairShopr Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

mHelpDeskRepairShopr2/4 selected

[mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/)[4.3 (823)](https://www.capterra.com/p/77264/mHelpDesk/reviews/)

[RepairShopr](https://www.capterra.com/p/133945/RepairShopr/)[4.4 (127)](https://www.capterra.com/p/133945/RepairShopr/reviews/)

[## mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/)[4.3 (823)](https://www.capterra.com/p/77264/mHelpDesk/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.9

Functionality

4

Ease of Use

4.3

Customer Service

4.4

Reviews Sentiment

MH

Based on [823 reviews](#user-reviews)

Positive

692

Neutral

62

Negative

69

[## RepairShopr](https://www.capterra.com/p/133945/RepairShopr/)[4.4 (127)](https://www.capterra.com/p/133945/RepairShopr/reviews/)

Starting Price

$59.99/month

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.3

Customer Service

4.2

Reviews Sentiment

GT

JP

Based on [127 reviews](#user-reviews)

Positive

109

Neutral

6

Negative

12

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## Summary

* * *

Key features rated by users

Features selected based on 5,933 reviews from field service management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

78%Fit

High performer

Feature ratings

Mobile Access

4.5

Scheduling

4.1

Billing & Invoicing

4.0

Quotes/Estimates

4.0

CRM

5.0

64%Fit

Not enough reviews

Feature ratings

Mobile Access

2.0

Scheduling

2.5

Billing & Invoicing

2.0

Quotes/Estimates

5.0

CRM

3.0

User satisfaction

User satisfaction

4.3

User reviews[823](https://www.capterra.com/p/77264/mHelpDesk/reviews/)

Ease of use

4.3

Functionality

4.0

Value for money

3.9

Customer support

4.4

User satisfaction

4.4

User reviews[127](https://www.capterra.com/p/133945/RepairShopr/reviews/)

Ease of use

4.3

Functionality

4.3

Value for money

4.4

Customer support

4.2

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$59.99Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Designed for small and midsize businesses, including field service professionals, HVAC businesses, home service providers, and design firms that assist with scheduling and billing processes.

Best for

RepairShopr is designed to serve all kinds of repair shops and field service businesses such as computer and cell phone repair, IT and MSPs, franchise and general repair, and watch and electronics.

## User reviews

Pros & cons

MH

Mohamed H.

engineer

> "Working with mHelpDesk is generally smooth and efficient, offering a user-friendly experience with..."

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___6810528)

SG

Shaq G.

Assistant manager

> "When I am struggling and I am trying to reach it for help it can be a delay sometimes and I am on a time..."

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___6421631)

FW

Frank W.

Vice President

> "Decent support, great with service but needs to expand its sales and reporting capabilities. If your..."

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___6643990)

BL

Brian L.

Partner Operator Engineer

> "We are still waiting for a multi-authentication tool for office logins, so this is my least favorite..."

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___6758544)

FW

Frank W.

Vice President

> "MHelpdesk does a wonderful job managing technicians in the field, service calls and customer equipment. "

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___6643990)

FW

Frank W.

Vice President

> "Lead generation and sales reporting leaves a lot to be desired."

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___6643990)

BL

Brian L.

Partner Operator Engineer

> "The ability to have clients log right into the portal and open tickets has been a huge plus!"

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___6758544)

RH

Rosie H.

IT Support

> "Software kept crashing a lot, didn’t really like how it all ran."

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___6721669)

VR

Verified Reviewer

Project manager

> "Overall experience is positive because the tool is a good help in the organizations of service..."

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___6241630)

AM

Ambrecia M.

Housekeeper

> "I hate that sometimes when you click on the tab help or it will say support you always answer to a bot..."

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___4890276)

BB

Brittany B.

Sales Representative

> "My help desk is easy to use and quick to learn how to use for new staff"

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___6802508)

VP

Viveka P.

Associate

> "Sometimes slow response times and difficulty resolving technical issues."

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___4707799)

SC

Skyler C.

Residential Account Manager

> "I love being able to have so many features in one platform. Whether it be scheduling, billing or top..."

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___4796960)

DC

Daisy C.

CONTROLLER/OFFICE MANAGER

> "data tables doesn't export well into excel format. "

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___4303824)

KO

Karen O.

customer service

> "Just message and right on with a good reply"

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___6669810)

AP

Aniket P.

Researcher

> "However, while using it we felt that it was eventually expensive for the benefits that it was offering."

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___3600231)

KH

Katrina H.

Logistics Manager

> "Overall, this is a good software tool to have for any size business. "

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___6671946)

SM

Saba M.

Manager

> "The main problem of this software is very slow"

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___4203124)

FW

Frank W.

Vice President

> "It is very easy to use both in office and in the field."

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___6643990)

AP

Aniket P.

Researcher

> "The bugs."

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___3600231)

Mas Idayu H.

Information Technology Assistant

> "As long as you're only looking to arrange projects and make invoicing and estimates, it's a great tool."

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___3702834)

ML

Maurice L.

Managing Director

> "I understand that there are larger organizations in this field, but they will not treat you as well as..."

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___3354575)

Mas Idayu H.

Information Technology Assistant

> "Assessments, service calls, and invoices may be done quickly and easily."

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___3702834)

MH

Miles H.

Owner

> "There are manifold bugs and usually the bugs will last for months and months and sometime once they..."

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___2400534)

Mas Idayu H.

Information Technology Assistant

> "Managing customer information across various employment locations is a joy."

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___3702834)

MH

Miles H.

Owner

> "I can no longer export a customer list from the software. "

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___2400534)

AH

Abigail H.

Fitness Instructor

> "I have used this software with other jobs and I think it is great for communication between the entire..."

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___4580620)

MH

Miles H.

Owner

> "The problem is virtually nothing in the product works with Safari"

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___2400534)

CJ

Christopher J.

President of Operations

> "Our first foray into a digital reporting app anf it was sufficient at the time."

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___3639890)

CK

Casey K.

Executive Director

> "Reporting is a little weak."

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#SoftwareAdvice___2163448)

RS

Ryan S.

IT

> "I like the offline version which always keeps my work saved and secure."

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___3712229)

MH

Miles H.

Owner

> "I doubt they will resolve this despite the repeated tickets."

[See full review](https://www.capterra.com/p/77264/mHelpDesk/#Capterra___2400534)

[View Reviews](https://www.capterra.com/p/77264/mHelpDesk/reviews/)

GT

Garrett T.

President

> "It gets the job done for the most part. If we could easily transition to another product in our price range that..."

[See full review](https://www.capterra.com/p/133945/RepairShopr/#Capterra___3846601)

BR

Burton R.

Owner

> "Over the last 16 months multiple issues with not being able send SMS or emails."

[See full review](https://www.capterra.com/p/133945/RepairShopr/#SoftwareAdvice___6771900)

JP

Jon P.

Owner

> "It was very convenient to have ticketing and invoicing all built into the same service until it stops working, and..."

[See full review](https://www.capterra.com/p/133945/RepairShopr/#SoftwareAdvice___4369789)

BR

Burton R.

Owner

> "It has cost us lots of money as well as customers and tarnished our reputation and all you ever say/do is blame..."

[See full review](https://www.capterra.com/p/133945/RepairShopr/#SoftwareAdvice___6771900)

MS

Marshall S.

Designer

> "It was cloud based and the design was clean."

[See full review](https://www.capterra.com/p/133945/RepairShopr/#Capterra___3724965)

VR

Verified Reviewer

Owner

> "Competent support is lacking for this software."

[See full review](https://www.capterra.com/p/133945/RepairShopr/#Capterra___7116078)

GT

Garrett T.

President

> "It is cheap and easy. "

[See full review](https://www.capterra.com/p/133945/RepairShopr/#Capterra___3846601)

BR

Burton R.

Owner

> "Not as flexible and customizable as it says it can be."

[See full review](https://www.capterra.com/p/133945/RepairShopr/#SoftwareAdvice___6771900)

SA

Shawna A.

BUSINESS MANAGER

> "We signed up in September and were completely floored with how USELESS it is for our business in a quick hurry. "

[See full review](https://www.capterra.com/p/133945/RepairShopr/#Capterra___3380635)

JP

Jon P.

Owner

> "They we're phenomenal in the beginning and was a proud user and promoter. Until their email stopped working and took..."

[See full review](https://www.capterra.com/p/133945/RepairShopr/#SoftwareAdvice___4369789)

TD

Ty D.

Owner

> "We also really love the e-mail opened feature for when the end user opens your invoice."

[See full review](https://www.capterra.com/p/133945/RepairShopr/#Capterra___2559925)

AM

Aaron M.

President

> "No support."

[See full review](https://www.capterra.com/p/133945/RepairShopr/#Capterra___6018433)

[View Reviews](https://www.capterra.com/p/133945/RepairShopr/reviews/)

## User interface

[mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/)

4.30 (823)

[RepairShopr](https://www.capterra.com/p/133945/RepairShopr/)

4.43 (127)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Accounting Integration

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

mHelpDesk

Top features

31/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/77264/mHelpDesk/#features)

RepairShopr

18/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/133945/RepairShopr/#features)

### Recognition

No recognitions have been awarded to mHelpDesk

No recognitions have been awarded to RepairShopr

### Deployment & support

mHelpDesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

RepairShopr

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

mHelpDesk

-   By mHelpDesk
-   Located in United States
-   Founded in 2009

RepairShopr

-   By Servably
-   Located in United States
-   Founded in 2010

## Popular Comparisons

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$29/month

4.0

Features

4.5

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Ease of Use

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[RepairShopr](https://www.capterra.com/p/133945/RepairShopr/)[4.43 (127)](https://www.capterra.com/p/133945/RepairShopr/reviews/)

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4.3

Features

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Ease of Use

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[mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/)[4.30 (823)](https://www.capterra.com/p/77264/mHelpDesk/reviews/)

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4.3

4.3

Ease of Use

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[RepairShopr](https://www.capterra.com/p/133945/RepairShopr/)[4.43 (127)](https://www.capterra.com/p/133945/RepairShopr/reviews/)

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$39/month

4.3

Features

4.3

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127994-133945/Jobber-vs-RepairShopr)

[mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/)[4.30 (823)](https://www.capterra.com/p/77264/mHelpDesk/reviews/)

vs

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Price

Contact vendor for pricing

4.0

Features

4.4

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/77264-153475/mHelpDesk-vs-FieldPulse)

[RepairShopr](https://www.capterra.com/p/133945/RepairShopr/)[4.43 (127)](https://www.capterra.com/p/133945/RepairShopr/reviews/)

vs

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$59.99/month

Price

Contact vendor for pricing

4.3

Features

4.3

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/133945-194155/RepairShopr-vs-BuildOps)

[mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/)[4.30 (823)](https://www.capterra.com/p/77264/mHelpDesk/reviews/)

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Contact vendor for pricing

Price

$4.99/month

4.0

Features

4.6

4.3

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/77264-169607/mHelpDesk-vs-Clockify)

[RepairShopr](https://www.capterra.com/p/133945/RepairShopr/)[4.43 (127)](https://www.capterra.com/p/133945/RepairShopr/reviews/)

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$59.99/month

Price

$245/month

4.3

Features

4.1

4.3

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/133945-135788/RepairShopr-vs-Service-Fusion)

[mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/)[4.30 (823)](https://www.capterra.com/p/77264/mHelpDesk/reviews/)

vs

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Contact vendor for pricing

Price

$79/month

4.0

Features

4.5

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/77264-140363/mHelpDesk-vs-HouseCall-Pro)

[RepairShopr](https://www.capterra.com/p/133945/RepairShopr/)[4.43 (127)](https://www.capterra.com/p/133945/RepairShopr/reviews/)

vs

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4.3

Features

4.2

4.3

Ease of Use

4.1

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4.0

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Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/77264-178376/mHelpDesk-vs-ShiftWizard)

[RepairShopr](https://www.capterra.com/p/133945/RepairShopr/)[4.43 (127)](https://www.capterra.com/p/133945/RepairShopr/reviews/)

vs

[PestPac](https://www.capterra.com/p/23130/PestPac/)[3.90 (253)](https://www.capterra.com/p/23130/PestPac/reviews/)

$59.99/month

Price

$1

4.3

Features

3.9

4.3

Ease of Use

3.6

[View full comparison](https://www.capterra.com/compare/23130-133945/PestPac-vs-RepairShopr)