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mHelpDesk vs Buddy Punch: Which is a better fit?

Updated on February 11th, 2025
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Summary
Key features rated by users
Features selected based on 1,205 reviews from Employee Scheduling users.
% Fit
Missing features
Not enough reviews
Feature ratings
Data Import/Export
4.7
Real-Time Notifications
NA
Access Controls/Permissions
4.3
Task Management
3.8
API
--
% Fit
Missing features
Not enough reviews
Feature ratings
Data Import/Export
5.0
Real-Time Notifications
4.8
Access Controls/Permissions
5.0
Task Management
NA
API
4.0
User satisfaction
4.3
User reviews827
Ease of use
4.3
Functionality
4.0
Value for money
3.9
Customer support
4.4
4.8
User reviews1,044
Ease of use
4.8
Functionality
4.7
Value for money
4.8
Customer support
4.8
Price starts from
--
Not provided by vendor
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

mHelpDesk is perfect for established and growing small/medium businesses who need better organization, mobile access, and more efficient scheduling and billing processes.

Our focus is on businesses from 1 to 1,000 employees. We offer a simple and reliable time clock for employees with some great features including GPS, Integrations, Google SSO, job codes, and more!

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Kevin J
General Manager
5.0

Kevin J.: Hi, my name's Kevin, and I'm the general manager at a paper crafting company. We have about 40 employees here and we use the app Buddy Punch for time-card keeping, and I would rate it five stars. Before Buddy Punch, we were using a program called Homebase. And Homebase really wasn't working well for us because all of the settings were global settings, so we couldn't do an individual setting for a user. So whatever setting we applied had to be applied to our whole group. So that really wasn't working well for us. We decided to go with Buddy Punch for a couple of reasons. One was it was customizable on the user level. So we have different parts of our organization that require different modes and methods of timekeeping. Some of our folks are hourly, some are salary. So it allows us to change the settings on the individual user level, which is really great for us. The other reason that we went with it, we felt like it was affordable. It's a flexible solution. We pay by the user, so we felt like it could grow with us as a company. And overall it's just easy to use and pretty simple for my managers to use, and that's why we like it. Getting started with Buddy Punch was super easy. I really didn't even need to use any of the help that they provided for us. It was pretty straightforward to walk through. You can either upload things as a batch or you can do it individually. So we found it super easy to get on board with Buddy Punch. I would say if you're looking for a really flexible timekeeping solution to track your hours, your PTO, company calendars, block out dates, things like that, Buddy Punch is a great solution. We're a growing company and we needed something that could grow with us and that was flexible, so I would recommend it if you have any of those needs.

How Capterra sources reviews
View all video reviews
User interface
No videos provided by vendor
134003 video thumbnail}
1 Video
77264
5 screenshots
134003
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

mHelpDesk

25/44
  • Attendance Management
  • Biometric Recognition
  • Communication Management
  • Compliance Management
  • Forecasting
  • Labor Cost Calculator
  • Labor Cost Reporting
  • Labor Management
  • Messaging
  • Overtime Calculation
  • Payroll Management
  • Real-Time Notifications
  • Resource Allocation
  • Schedule Distribution
  • Shift Management
  • Shift Scheduling
  • Shift Swapping
  • Sick Leave Tracking
  • Timesheet Management
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Approval Process Control
  • Automated Scheduling
  • Availability Management
  • Calendar Management
  • Customizable Reports
  • Data Import/Export
  • Drag & Drop
  • Employee Database
  • Employee Management
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Online Time Clock
  • Real-Time Data
  • Reminders
  • Reporting/Analytics
  • Self Service Portal
  • Task Management
  • Third-Party Integrations
  • Vacation/Leave Tracking
See All features
Hide Employee Scheduling Software Features -

Buddy Punch

Top Features
34/44
Show Employee Scheduling Software Features +

Buddy Punch

mHelpDesk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Buddy Punch
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
mHelpDesk
  • By mHelpDesk
  • Located in United States
  • Founded in 2009
Buddy Punch
  • By Buddy Punch
  • Located in United States
  • Founded in 2013
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