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better software since 1999
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mHelpDesk is perfect for established and growing small/medium businesses who need better organization, mobile access, and more efficient scheduling and billing processes.
Housecall Pro is a comprehensive business solution that streamlines operations for plumbing, electrical, HVAC, carpet cleaning, housekeeping, handyman, locksmith, and other home service professionals.
I love how helpful everyone has been right from the selection process through the implementation process and the helpdesk. Product is customizable and user friendly.
I hate writing bad reviews, but after not even being offered a partial refund I decided to help others avoid the unpleasant experience we had.
Great product and outstanding customer support. A must have for any service oriented business.
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support.
So far I think the software is good and the more I use it the more I like it. The customer service Britt provided was awesome.
Terrible Customer Service from the beginning. They entered all our information for us to get started and then it took months for us to get it the way it would work for us.
Great software, seamless integration with quickbooks. Great company to work with and implementation was a breeze great.
Inventory does not sync well with Quick Books. Customer portal has lame search features for my customers.
I love the integration with the other platforms I use for my business. Scheduling and communication with my clients is fantastic.
You don't ever think your system has has flaws with is terribly wrong because this systems has problems constantly. I have tried to get help several times and its a joke 90% of the time.
We love this for scheduling and reviews. I went through about 6 CRM software before this and I love how it is an all in one solution.
There have been several bugs and issues that go days unacknowledged and then take days to fix, meanwhile interrupting the flow of my business and causing errors for my customers.
It scheduled multiple meetings and calls, perfectly generates invoices and best support in billing and pricing. Customer support solves every query it is an important factor.
Customer service told me I manually deleted missing item that I did not delete and offered no solution to thousands of dollars of missing billable work.
The customer service is (literally) the best I've ever dealt with. The user experience is really nice and friendly for anybody and it keeps getting better with each version of the software.
The employee time tracking sucks, in out only other programs show the the time thought out the day of each but that minor.
Damien: Hi. I'm Damien. I'm an HVAC professional. I have my own company. And I give Housecall Pro a five out of five. I've used a couple other companies for the services of dispatching and things of that nature. The first would be SuccessWare, which was a company owned program, which was okay. It did the job. The other one was a pretty big company, ServiceTitan, which is a great program however, not really meant for someone with probably less than 50 trucks. It's quite an expensive process, an expensive program to use. I use Housecall Pro because it's cost-effective for me and any small business, really. It still gives you all of the benefits, or near about all the benefits that a ServiceTitan would and it's geared more for people like me. Yes, I chose Housecall Pro due to its price, especially for a small business like mine, the functionality, the benefits of it, and I can bring my wife in, who has never even done HVAC, and she's able to excel in there, and to send out postcards and notify customers and book appointments, with little to no training at all. It's a very, very good program designed for someone like myself. Integrating Housecall Pro was super easy for me. All I did was stay on the phone call with the guy for about 30 minutes, get all the information. And because I had done something similar to it in the past, it helped me out a little bit more. They have plenty of tutorials and standby assistance for anything that you may need. They have chat. It's super easy. Housecall Pro would definitely be a choice for anybody starting in the HVAC industry at least in my experience. I've worked with several other companies that provide somewhat similar things. I've been asked to try other programs, but Housecall Pro is where it's at. It's the best priced, best functionality, best benefits that I've ever seen.
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