mHelpDesk vs The Service Program: Which is a better fit?

I love how helpful everyone has been right from the selection process through the implementation process and the helpdesk. Product is customizable and user friendly.

I hate writing bad reviews, but after not even being offered a partial refund I decided to help others avoid the unpleasant experience we had.

Great product and outstanding customer support. A must have for any service oriented business.

Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support.

So far I think the software is good and the more I use it the more I like it. The customer service Britt provided was awesome.

Terrible Customer Service from the beginning. They entered all our information for us to get started and then it took months for us to get it the way it would work for us.

Great software, seamless integration with quickbooks. Great company to work with and implementation was a breeze great.

Inventory does not sync well with Quick Books. Customer portal has lame search features for my customers.

The customer support is amazing, and any time I have called with questions, there is always someone willing and able to help me find any possible solutions for my specific difficulties.

Our internet here is awful. We get bounced out of the Service Program when our internet goes down.

That saved us Thousands of dollars in development costs and our customers love it. I would highly recommend that anyone take a look at Westrom Software for their solution.

This system demands a rigid schedule. It seems in order to combine or slip schedules you have to change every task instead of the group.

Hopefully, our service and billing will be accurate and timely. Your IT staff has been great to work with finding solutions to all my issues.

Currently if a task is accidently deleted there is no way to tell what that task was for, or who the customer was.

I think that both versions of the software are excellent. We used the desktop version originally and found it to be an excellent tool for the techs in the field.

There is no 'AUDIT' built into the program to view who may have deleted a task or customer, and to view what the task or customer was.