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HIPPA-compliant, web-based case management platform that enables large nonprofits, public agencies and community collaboratives to track social enrollment and impact of their welfare programs.
LEAP offers practice management, document automation, legal accounting and billing, and online payments in one comprehensive solution. Visit leap.us to learn more.
The cost is relatively cheap as well. It is nice that we are able to have so many categories and quickly be able to search members and view their progress.
We use ETO for a non-profit home visitation program and it is horrible. I cannot stand it and no one will do anything about it.
Reporting is as good as it gets. The built-in Business Objects Web Intelligence platform is as advanced of a reporting engine as you can get.
Getting your clinical documentation when you leave is a nightmare and costly.
They told us it would be affordable, easy to use and helpful.
I am not sure if it is the way our program is using it or if it is just the program itself but after seeing other reviews I am blaming the software.
ETO had everything that our business needed to succeed.
The software can be finicky sometimes. I have entered data and then it not show up in the system several times, which can be frustrating.
We have been using Leap for over two years and have been very impressed with its features. It takes care of our needs in our law firm and is super easy to use.
Revising bills after pre-billing is difficult and not intuitive. Applying retainers at the time of billing and having the bill show the retainer applied to that bill does not work.
Its impressive user friendliness and visually simplistic feel brings the fun back to handling a case. We have found the system flawless since the going live around 15 months ago.
When information was transferred from our previous TimeMatters software, it was garbage. Not usable and so incomplete it makes no sense.
The software is comprehensive and fairly easy to use, but at the same time being powerful and incredibly useful. The interface and ease of use is very important.
Company is awful to deal with and appear only concerned with money.
The mobile app version is fantastic which has the ability to drop documents and pictures on the go into files. The staff are knowledgeable and friendly.
They fail to tell you that depending on your computer, their software may be useless. I have a 1 yr old mac and a brand new Microsoft Surface Pro.
Kris M.: My name is Kris. I am a learning and development specialist and systems admin for Jacuzzi Bath Remodel. We are a small to medium company and I would give LEAP a five out of five. Before LEAP, we used a combination of about six different apps and manual processes, and really it didn't work because it was difficult to train as well as to maintain on the back end. I chose LEAP because it allowed us to integrate all of our functionality into one app, and it was fairly easy for me without a systems background to learn to develop LEAP. Getting started with LEAP was a little bit challenging because I took over for someone else and so I wasn't learning from the ground up, but I had a lot of support, which made it really easy in the long run. Advice? Learn to understand placeholders immediately and get very cozy asking questions with your support staff.
Bonterra ETO
LEAP
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