# Compare SAP Customer Experience vs Zoho Assist 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare SAP Customer Experience and Zoho Assist based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/77372-112011/SAP-CRM-vs-Zoho-Assist

---

# SAP Customer Experience vs Zoho Assist Features and Cost Comparison

Last updated May 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

SAP Customer ExperienceZoho Assist2/4 selected

[SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.3 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,414)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

[## SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.3 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

Starting Price

$58.00/month

Value-for-Money

4

Functionality

4.2

Ease of Use

3.8

Customer Service

4.2

Reviews Sentiment

Based on [245 reviews](#user-reviews)

Positive

206

Neutral

27

Negative

12

[## Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,414)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

Starting Price

₹480.00/month

Value-for-Money

4.7

Functionality

4.6

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [1,414 reviews](#user-reviews)

Positive

1,373

Neutral

32

Negative

9

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 3,014 reviews from customer service software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Not enough reviews

Feature ratings

CRM

\--

Support Ticket Management

4.7

Inbox Management

NA

Chatbot

NA

Live Chat

\--

\--%Fit

Missing features

Feature ratings

CRM

NA

Support Ticket Management

4.3

Inbox Management

NA

Chatbot

NA

Live Chat

4.6

User satisfaction

User satisfaction

4.3

User reviews[245](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

Ease of use

3.8

Functionality

4.2

Value for money

4.0

Customer support

4.2

User satisfaction

4.7

User reviews[1,414](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.7

Customer support

4.6

Price starts from

Price starts from

$58Per User, Per Month

-   Free version
-   Free trial

Price starts from

₹480Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Marketing, sales and customer service teams in any size organization.

Best for

Outsourced IT & MSP Support, IT Support, Customer Help Desks.

## User reviews

Pros & cons

AB

Angelica B.

university Intern

> "A unified view of customers across all touchpoints is made possible by its strong customer data management capabilities, enabling tailored and targeted interactions."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4872390)

WE

WILLIAM E.

QA Specialist

> "User friendly is not a term that comes to mind when thinking of this software."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6772821)

Alex P.

System Analyst.

> "It gives us the ability to establish closer and stronger ties with our customers that will last over time, it allows us to collaborate with each of our functional business areas to provide a better..."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4880683)

AB

Angelica B.

university Intern

> "The implementation procedure can be difficult and time-consuming, necessitating knowledge and careful planning."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4872390)

Alex P.

System Analyst.

> "The experience has been really good from the first interaction, it provided us with the ability to establish closer and more consolidated ties with our customers, SAP allowed us to create..."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4880683)

VR

Verified Reviewer

AS

> "The platform can have features that are not that great, like email."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6241567)

JF

Jon F.

Manager

> "Overall with a correct strategy and strong understanding of the sap customer experience suite we have been able to deliver value to clients."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6501633)

DAC

Darryl A C.

Business Development

> "Doesn’t seem to tax my server much"

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6190602)

LL

Lundi L.

Customer Service

> "SAP is one of the best tool to use on customer service and it gives clear understanding of whats going on on the account as it give you the error messages when something went wrong."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6179465)

VR

Verified Reviewer

Freelancer

> "The User Interface of SAP is quite complex especially for newbies who are not techie although if you have an experience in Customer Service you will somehow get the hang of it somehow as time goes by..."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4300078)

AB

Angelica B.

university Intern

> "The program turned out to be a useful tool because it allowed for individualized interactions with clients and gave us a unified perspective of their journey."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4872390)

JH

Jennifer H.

Sales and Marketing Specialist

> "Only one aspect of SAP Customer Experience irritated me: its high price in comparison to competing customer relationship management platforms."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4631304)

JF

Jon F.

Manager

> "SAP Customer Experience when integrated and implemented properly is incredible."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6501633)

MM

Matjaz M.

QA, support

> "Mobile support not done properly."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4218536)

IA

Isaac A.

network architect

> "As I have said before, as a future network engineer I have had the opportunity to use SAP Customer Experience to optimize the management of the customer experience in a small company with my team,..."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4800121)

VR

Verified Reviewer

Research assistant

> "Cant reach a live person on phone."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___2960389)

IA

Isaac A.

network architect

> "Also another pretty good point about this tool was that it provided us with powerful analysis and reporting tools, which allowed us to gain valuable insight into the performance of their customer..."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4800121)

RS

Raphael S.

Teller

> "However, it sometimes bugs. When we change certain info and click save, sometimes the information is not always updated."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___2220544)

[View Reviews](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

Jason S.

EVP - IT

> "It solved several issues for my organization with regards to ongoing remote access and one-time remote support, along with machine compliance and inventory."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7153306)

RG

Raul G.

CEO

> "I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7099110)

UC

Ulysses C.

Coding Consultant

> "For IT professionals, MSPs, or helpdesk teams, it strips away the bloated installation processes of legacy remote-support software, making on-demand troubleshooting..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7153238)

Carlos R.

CEO

> "The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand licensing and features."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882)

VR

Verified Reviewer

Owner

> "It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and money."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7133066)

SS

Sathish S.

Sr.System Administrator

> "Additionally, some advanced features feel limited compared to other remote support tools, and occasional session disconnects can interrupt ongoing work."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7138908)

Carlos R.

CEO

> "I like that I can manage unattended devices, reboot systems remotely, and still keep sessions simple for clients who aren’t very technical."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882)

PW

Paul W.

Operations Director

> "Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7130725)

MA

Mohhamad A.

CEO

> "It simplifies troubleshooting and saves a lot of time compared to traditional support methods. Despite a few minor limitations, it remains a strong choice for..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7136309)

PH

Paul H.

Sr. Network Engineer

> "It can be very wonky when attaching to a system that has multiple monitors and then navigating to all the screens depending on what you do on that remote system (i.e...."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964)

NS

Narsuri S.

Student

> "Features like unattended access, file transfer, and multi-platform support are very useful for managing systems efficiently."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7140288)

MA

Mohhamad A.

CEO

> "Some advanced features are only available in higher pricing plans, which might not be ideal for small teams or individual users."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7136309)

PB

Philip B.

None

> "Zoho Assist offers great value for IT teams and MSPs looking for a reliable, secure remote support solution without enterprise-level pricing."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7062748)

Steven C.

Installation Tech

> "Users frequently mention lag, dropped sessions, or unstable connections, especially on weaker networks or across regions."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7145196)

Chris R.

Owner

> "Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the software..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119692)

Joel H.

Director

> "I have also come across small bugs or interface quirks that feel a little clunky, especially compared with more polished premium tools."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7131754)

MM

Michael M.

CIO

> "When work-at-home was required in 2020, we were able to quickly implement effective remote support for all users with Zoho Assist."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7153432)

SS

Sathish S.

Sr.System Administrator

> "At times, the remote session performance can be slightly inconsistent on low-bandwidth networks."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7138908)

JJ

Jerry J.

CFO

> "Being able to jump into a remote session quickly to troubleshoot an issue or deploy software makes my day-to-day operations much smoother."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7092913)

JF

Joe F.

IT Supervisor

> "I need to access 4 different amazon fire tablets to turn on music (mood-music) for an office setting, but this is not possible for some reason."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6819927)

EJ

Elroy J.

Managing Director

> "It helps us resolve issues faster, keeps sessions organized, and doesn’t overwhelm with unnecessary complexity. If you support clients regularly, it’s a dependable..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7087878)

DH

Dylan H.

Owner

> "The UI Navigation is sometimes confusing and the remote device connection sometimes takes odd paths through the world, like if I am in the US and the target device is..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6613561)

VR

Verified Reviewer

Owner

> "Technicians can start sessions directly from a browser without heavy local installations, making it very flexible for working on the go."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7130158)

SL

Srdjan L.

System administrator

> "It has some bug after elevate to admin mode with resolution in Windows."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093736)

VR

Verified Reviewer

IT Manager

> "Zoho Assist has helped us reduce ticket resolution times, provide faster support, and keep our operations running smoothly."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7059229)

VR

Verified Reviewer

System Administrator

> "Sometimes the connection can be a bit slow, and a few features feel limited."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7056362)

MG

Mario G.

IT Supervisor

> "This simplicity translates directly into Time Saving, as I can now complete tasks that used to take an hour in just a few minutes."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989)

NT

Nicolò T.

System Administrator

> "File transfer requires entering a dedicated “file transfer mode”—direct drag-and-drop from the main session window isn’t supported"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954)

MG

Mario G.

IT Supervisor

> "I have been using this platform for several months now, and it has quickly become an essential part of my daily workflow. If you are looking for a tool that balances..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989)

LO

Lee O.

CEO

> "Attended Access Module is a bit tricky to associate a new computer to a group."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7115329)

UC

Ulysses C.

Coding Consultant

> "What I like most about Zoho Assist is its exceptional balance of simplicity and cross-platform flexibility at an incredibly competitive price point."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7153238)

VR

Verified Reviewer

general practitioner

> "the remote feature is not like the others app, and the cons i can make a solution to overcome"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7069942)

LCG

Luis Carlos G.

IT Manager

> "Is a good tool to connect other branch computers, i apreciate its a excellent tool also is very light for the charge of the cpu and ram charge i wadely recomend this..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7103726)

JD

Jeremy D.

IT Manager

> "The inability to integrate external password management solutions such as Bitwarden, Keeper, Nordpass, Proton Pass, or LastPass."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496)

M

Melih Ç.

General Manager

> "Our support teams are working with Zoho Desk (Ticket Management) system, and we can easly can access to remote sessions in a native integration."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6506387)

NT

Nicolò T.

System Administrator

> "The new version added too many steps just to connect to clients, significantly slowing down our workflow."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954)

AY

Aaron Y.

Director of IT

> "As a director, another great feature is the ability for multiple technicians to join a support session. If a team member is having trouble fixing a particular issue,..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769393)

GS

Guman S.

Manager

> "lack in to elevate as admin while in remote support, if remote user is standard user then cant elevate as admin"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7032727)

NL

Nikhitha L.

Senior engineer

> "Its remote access and support tools, including unattended access and session recording, work well for troubleshooting and assisting clients."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6581496)

Roscoe H.

Director of IT

> "The option of technician vs unattended assistance was confusing in the beginning."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818)

PC

Philip C.

CEO

> "The platform offers a robust set of features for remote support, including seamless cross-platform functionality, secure connections, and an intuitive interface."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6646400)

RH

Ray H.

Director of IT

> "I think the cost is the only thing holding me back from pulling the trigger on using the product."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7128510)

KB

Kathleen B.

Business Development Manager

> "My job involves making important deadlines on a regular basis, and this program gives me the flexibility to work a lot of hours outside regular office hours to do so."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6685389)

HS

Harry S.

Head of IT

> "Installation on MacOS and Android is complicated and the installer program provides little guidance."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6830502)

NP

Nitin P.

IT DESK

> "The unattended access feature makes it very convenient to manage systems remotely without any hassle."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7108064)

Christopher S.

Owner

> "the mobile version has connectivity issues and glitches at times."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6871920)

MT

Mayur T.

CA

> "Remote access works smoothly most of the time and helps save a lot of time when managing systems remotely."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7073336)

VR

Verified Reviewer

Owner

> "I've experienced 1 bad connection issue but that was cleared up after reporting to support."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7146076)

Roscoe H.

Director of IT

> "It also offers MFA which is a great option for users needing a secure remote access option."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818)

AM

Alec M.

Principal Consultant

> "Getting the unattended installer to a client if I am not onsite, is bit of a pain as the user at the site can not get the installer directly."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6596899)

JB

Julian B.

IT Consultant

> "The software and the ease with which I can use it to provide multiple services to my clients means I have had a very positive experience using Zoho Assist and..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6348845)

EW

EMMANUEL W.

Chief Technology Officer

> "\_Some computers when using the volume agent deployment tool of Zoho assist fail to connect even after being added to the list of computers."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6462988)

VR

Verified Reviewer

IT Manager

> "It integrates well into our workflow and saves time during busy clinic hours."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7059229)

JT

James T.

Owner

> "Sometimes, there are some glitches to where certain keystrokes won't be passed. "

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7001765)

PH

Paul H.

Sr. Network Engineer

> "Clean dashboard which is important, and I love the drill-down features so that I can get information on any device running the Zoho endpoint client."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964)

Cesar C.

Director General

> "We need not to buy two different sets of licenses."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7090914)

MG

Mario G.

IT Supervisor

> "They are responsive, technical, and actually listen to user feedback. When you consider the level of service and the robust feature set, the Value for Money is..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989)

DA

David A.

Manager

> "Changing from department to department is not the fastest way to look for other computers"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7047365)

VR

Verified Reviewer

Security Engineer

> "It has an uncomplicated user friendly web interface and has so many features that you'll never need to touch a users device ever again!"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093764)

AS

Anders S.

Systems Engineer

> "Not aa big fan of how they do the technician setup with unattended access, as you can have unlimited users, but you can't have two admins."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6760709)

KF

Ken F.

Director, Internal IT

> "Zoho Assist stands out as it enables the technician to enter the credentials for elevation to "Admin" status, making it faster to get into a working support session."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769811)

AC

Aaron C.

Owner

> "I don't really have any cons, but if there were one, it's that the company doesn't push to always be immediately verified with Windows Defender, so sometimes the..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6421833)

JA

Joe A.

Information Technology

> "During my usage of Zoho Assist, I enjoy the ability to elevate the session to a admin session, and the ease of sending session links to users."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6595464)

VA

Viktor A.

IT Support

> "The lag sometimes when you are remotely login is annoying, however this could be due to network connectivity and speed which is outside if Zoho assist"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6816289)

Stefan K.

IT Professional, Developer

> "The price for remote maintenance software for individual customers is much more realistic compared to other products."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7083986)

VR

Verified Reviewer

President Lead Technician

> "It can be somewhat difficult to determine the appropriate version to use, especially since my requirements as an IT consultant differ from those of my clients."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6660369)

Chris R.

Owner

> "Overall, Zoho Assist saves time, looks professional to clients, and makes remote support feel effortless."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119692)

JD

Jeremy D.

IT Manager

> "Also, the inability to add custom tools to be run such as PowerShell or Python Scripts."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496)

VR

Verified Reviewer

Founder

> "It’s helped me provide faster support, reduce downtime, and stay more responsive to clients."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7122659)

Glenn M.

Senior Consultant

> "the ZA server doesn't always recognize when a computer is offline, and 2) sometimes the session will freeze if you log out of the remote computer's user account,..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6034945)

Carlos R.

CEO

> "It works well for both on-demand support and managing unattended systems."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882)

CD

Craig D.

President

> "I have 4 monitors and I dislike that I am unable to move the remote session screen to the monitor of my choosing. When I have multiple remote sessions operating..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6038350)

VR

Verified Reviewer

Founder

> "I can connect to a client’s computer in seconds and handle things on the spot without back-and-forth."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7122659)

AW

Andrea W.

President

> "a bit expensive for what I need; client's screen lags and I am often needing to reconnect because client screen freezes"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6695579)

CS

Clayton S.

Customer Support Coordinator

> "The tools and connection were great with stable internet! While it does not require connection codes which can be great, it required clients to redownload the assist..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6567970)

SB

Scott B.

President

> "I didn’t really see any downside to this app other than sometimes my screen was smaller and needed closeups to see reports."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6595601)

NT

Nicolò T.

System Administrator

> "The interface is clean and intuitive, remote sessions are stable, and the overall user experience aligns closely with what we appreciated in ScreenConnect."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954)

TP

Tim P.

IT Manager

> "When using Assist for a tablet or smart phone is difficult with all the approvals needed before able to connect."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6419466)

NS

Narsuri S.

Student

> "It is a reliable and user-friendly remote support tool that makes it easy to connect to systems and resolve issues efficiently."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7140288)

TH

Terry H.

Senior Network Administrator Specialist

> "I have had a few problems with the remote print portion of the program."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7001841)

[View Reviews](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

## User interface

[SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)

4.25 (245)

[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)

4.73 (1,414)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

AI Copilot

207

Important

Alerts/Escalation

150

Important

API

120

Important

SAP Customer Experience

9/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/77372/SAP-CRM/#features)

Zoho Assist

Top features

12/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/112011/Zoho-Assist/#features)

### Recognition

No recognitions have been awarded to SAP Customer Experience

Zoho Assist is recognized as a top-rated tool in 4 Capterra Shortlist reports

Best Value Remote SupportSoftware (2026) 

### Deployment & support

SAP Customer Experience

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Zoho Assist

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

SAP Customer Experience

-   By SAP
-   Located in Germany
-   Founded in 1999

Zoho Assist

-   By Zoho
-   Located in United States
-   Founded in 1996

## Popular Comparisons

[SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.25 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,783)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$58/month

Price

$25/month

4.2

Features

4.4

3.8

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-77372/Salesforce-vs-SAP-CRM)

[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,414)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

vs

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/)

₹480/month

Price

$24.9/month

4.6

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/112011-194565/Zoho-Assist-vs-TeamViewer)

[SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.25 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$58/month

Price

$39/month

4.2

Features

4.4

3.8

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/77372-164283/SAP-CRM-vs-Zendesk)

[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,414)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

vs

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,110)](https://www.capterra.com/p/135003/Slack/reviews/)

₹480/month

Price

$8.75/month

4.6

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/112011-135003/Zoho-Assist-vs-Slack)

[SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.25 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,785)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$58/month

Price

$15/month

4.2

Features

4.6

3.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/77372-102188/SAP-CRM-vs-LiveAgent)

[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,414)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

vs

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.61 (1,787)](https://www.capterra.com/p/149595/AnyDesk/reviews/)

₹480/month

Price

€22.9/month

4.6

Features

4.5

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/112011-149595/Zoho-Assist-vs-AnyDesk)

[SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.25 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$58/month

Price

$25/month

4.2

Features

4.5

3.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-77372/LiveChat-vs-SAP-CRM)

[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,414)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

vs

[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/)

₹480/month

Price

$199/year

4.6

Features

4.5

4.7

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/112011-177094/Zoho-Assist-vs-Supremo-Remote-Desktop)

[SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.25 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,435)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$58/month

Price

$19/month

4.2

Features

4.3

3.8

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/77372-124981/SAP-CRM-vs-Freshdesk)

[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,414)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

vs

[Iperius Remote](https://www.capterra.com/p/219280/Iperius-Remote/)[4.25 (227)](https://www.capterra.com/p/219280/Iperius-Remote/reviews/)

₹480/month

Price

€8.39/month

4.6

Features

4.2

4.7

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/112011-219280/Zoho-Assist-vs-Iperius-Remote)

[SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.25 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

vs

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,823)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

$58/month

Price

$50/month

4.2

Features

4.3

3.8

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/77372-157279/SAP-CRM-vs-Dynamics-365)

[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,414)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

vs

[ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/)

₹480/month

Price

$34.9/month

4.6

Features

4.6

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/112011-146892/Zoho-Assist-vs-ISL-Light)