# Compare SAP Customer Experience vs Creatio CRM 2026 | Capterra > Unsure of what to choose? Check Capterra to compare SAP Customer Experience and Creatio CRM based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/77372-130149/SAP-CRM-vs-bpm-online-CRM --- # SAP Customer Experience vs Creatio CRM Features and Cost Comparison Last updated June 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SAP Customer ExperienceCreatio CRM2/4 selected [SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.3 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/) [Creatio CRM](https://www.capterra.com/p/130149/bpm-online-CRM/)[4.7 (149)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) [## SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.3 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/) Starting Price $58.00/month Value-for-Money 4 Functionality 4.2 Ease of Use 3.8 Customer Service 4.2 Reviews Sentiment Based on [245 reviews](#user-reviews) Positive 206 Neutral 27 Negative 12 [## Creatio CRM](https://www.capterra.com/p/130149/bpm-online-CRM/)[4.7 (149)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) Starting Price $40.00/month Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [149 reviews](#user-reviews) Positive 144 Neutral 2 Negative 3 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 17,855 reviews from crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 61%Fit Missing features Feature ratings Data Security NA Contact Management 4.3 Lead Management 4.4 Sales Pipeline Management 4.3 Activity Dashboard NA 72%Fit Not enough reviews Feature ratings Data Security 4.6 Contact Management 4.7 Lead Management 4.5 Sales Pipeline Management 4.7 Activity Dashboard \-- User satisfaction User satisfaction 4.3 User reviews[245](https://www.capterra.com/p/77372/SAP-CRM/reviews/) Ease of use 3.8 Functionality 4.2 Value for money 4.0 Customer support 4.2 User satisfaction 4.7 User reviews[149](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) Ease of use 4.7 Functionality 4.7 Value for money 4.7 Customer support 4.7 Price starts from Price starts from $58Per User, Per Month - Free version - Free trial Price starts from $40Per User, Per Month - Free version - Free trial Best for Best for Marketing, sales and customer service teams in any size organization. Best for New era CRM to manage all customer and operational workflows with no-code and AI at its core. ## User reviews Pros & cons JF Jon F. Manager > "Overall with a correct strategy and strong understanding of the sap customer experience suite we have been able to deliver value to clients." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6501633) WE WILLIAM E. QA Specialist > "User friendly is not a term that comes to mind when thinking of this software." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6772821) LL Lundi L. Customer Service > "SAP is one of the best tool to use on customer service and it gives clear understanding of whats going on on the account as it give you the error messages when something went wrong." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6179465) VR Verified Reviewer AS > "The platform can have features that are not that great, like email." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6241567) JF Jon F. Manager > "SAP Customer Experience when integrated and implemented properly is incredible." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6501633) DAC Darryl A C. Business Development > "Doesn’t seem to tax my server much" [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6190602) AB Angelica B. university Intern > "A unified view of customers across all touchpoints is made possible by its strong customer data management capabilities, enabling tailored and targeted interactions." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4872390) VR Verified Reviewer Freelancer > "The User Interface of SAP is quite complex especially for newbies who are not techie although if you have an experience in Customer Service you will somehow get the hang of it somehow as time goes by but..." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4300078) IA Isaac A. network architect > "As I have said before, as a future network engineer I have had the opportunity to use SAP Customer Experience to optimize the management of the customer experience in a small company with my team, and it..." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4800121) JH Jennifer H. Sales and Marketing Specialist > "Only one aspect of SAP Customer Experience irritated me: its high price in comparison to competing customer relationship management platforms." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4631304) Alex P. System Analyst. > "It gives us the ability to establish closer and stronger ties with our customers that will last over time, it allows us to collaborate with each of our functional business areas to provide a better..." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4880683) AB Angelica B. university Intern > "The implementation procedure can be difficult and time-consuming, necessitating knowledge and careful planning." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4872390) Alex P. System Analyst. > "The experience has been really good from the first interaction, it provided us with the ability to establish closer and more consolidated ties with our customers, SAP allowed us to create relationships..." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4880683) MM Matjaz M. QA, support > "Mobile support not done properly." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4218536) IA Isaac A. network architect > "Also another pretty good point about this tool was that it provided us with powerful analysis and reporting tools, which allowed us to gain valuable insight into the performance of their customer..." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4800121) VR Verified Reviewer Research assistant > "Cant reach a live person on phone." [See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___2960389) [View Reviews](https://www.capterra.com/p/77372/SAP-CRM/reviews/) EC Eduardo C. CRO > "From a technology perspective, it provides the governance, scalability, integration capabilities, and enterprise architecture needed to support..." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___7166148) NR Nicole R. Marketing Specialist > "This is one of my primary uses and I have wasted a lot of time after accidentally deleting a section and having no way to retrieve it." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___6824878) OG Octavio G. IT Manager > "We compared Creatio with traditional top tier CRMs and foud that in that area it is very price competitive because it has tools and..." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___7052109) Alona R. Business Analyst > "It can be challenging to discern where to start or how to progressively leverage the tool's full potential, as the numerous capabilities can..." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___6092321) VR Verified Reviewer Business Development Director > "Great value for money, great team in the UK that was able to answer every question and took the time to actually listen" [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___7155943) EA Elvia A. Ingeniero en sistemas computacionales > "I have seen that it takes time to respond, the waiting times are very slow, I don't know why everything is compiled at the time of making a..." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___4984126) VR Verified Reviewer Marketing Manager > "Overall, Creatio CRM provided a robust solution for managing marketing campaigns and customer relationships in one place." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___6804345) VS Viktoriia S. Marketing Associate and Social Media Specialist > "Sometimes, we had an issue with the scheduled emails feature." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___6178125) VS Vine S. Software Engineer > "Ease of use and how accessible it is for any person regardless of their technical level to start implementing features." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___7166831) SS Samuel S. Director of LCS > "Creatio Support is not very helpful and it takes explaining the same thing many times for support to understand." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___6180836) HR Hugues R. CEO > "It's not just a CRM, it is an advanced BPM with a lot of flexibility and ready-made components that are quick and straightforward to implement." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___6430343) VS Viktoriia S. Marketing Associate and Social Media Specialist > "For some reason, it did not send, but overall, nothing much to complain about." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___6178125) VR Verified Reviewer Business Development Manager > "We've managed the transformation project internally, and our team now effectively utilizes the system for lead management, opportunity..." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___5070768) MR Masud R. Human Resource Manager > "With Creatio CRM, I haven't realized major concerns" [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___6133014) VR Verified Reviewer Software Developer > "Creatio is flexible and modern, and I had good control over customizations." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___6812429) SS Samuel S. Director of LCS > "It has been very frustrating for our team." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___6180836) HR Hugues R. CEO > "We needed the support of a professional partner company to implement but after a few trials we eventually identified the right one adn things..." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___6430343) HM Heather M. Sales > "The email integration has been tricky with outlook." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___2356441) [View Reviews](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) ## User interface [SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/) 4.25 (245) [Creatio CRM](https://www.capterra.com/p/130149/bpm-online-CRM/) 4.74 (149) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important Alerts/Notifications 120 Important SAP Customer Experience 13/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/77372/SAP-CRM/#features) Creatio CRM Top features 39/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/130149/bpm-online-CRM/#features) ### Recognition No recognitions have been awarded to SAP Customer Experience No recognitions have been awarded to Creatio CRM ### Deployment & support SAP Customer Experience Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Creatio CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details SAP Customer Experience - By SAP - Located in Germany - Founded in 1999 Creatio CRM - By Creatio - Located in United States - Founded in 2014 ## Popular Comparisons [SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.25 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) $58/month Price $25/month 4.2 Features 4.4 3.8 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-77372/Salesforce-vs-SAP-CRM) [Creatio CRM](https://www.capterra.com/p/130149/bpm-online-CRM/)[4.74 (149)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) $40/month Price $25/month 4.7 Features 4.4 4.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-130149/Salesforce-vs-bpm-online-CRM) [SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.25 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) $58/month Price $115/month 4.2 Features 4.4 3.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/77372-164283/SAP-CRM-vs-Zendesk) [Creatio CRM](https://www.capterra.com/p/130149/bpm-online-CRM/)[4.74 (149)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $40/month Price $20/month 4.7 Features 4.4 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/130149-152373/bpm-online-CRM-vs-HubSpot-CRM) [SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.25 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $58/month Price $15/month 4.2 Features 4.6 3.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/77372-102188/SAP-CRM-vs-LiveAgent) [Creatio CRM](https://www.capterra.com/p/130149/bpm-online-CRM/)[4.74 (149)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $40/month Price $14/month 4.7 Features 4.3 4.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/130149-155928/bpm-online-CRM-vs-Zoho-CRM) [SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.25 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $58/month Price $25/month 4.2 Features 4.5 3.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-77372/LiveChat-vs-SAP-CRM) [Creatio CRM](https://www.capterra.com/p/130149/bpm-online-CRM/)[4.74 (149)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $40/month Price $50/month 4.7 Features 4.3 4.7 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/130149-157279/bpm-online-CRM-vs-Dynamics-365) [SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.25 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $58/month Price $19/month 4.2 Features 4.3 3.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/77372-124981/SAP-CRM-vs-Freshdesk) [Creatio CRM](https://www.capterra.com/p/130149/bpm-online-CRM/)[4.74 (149)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $40/month Price $7/year 4.7 Features 4.5 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/130149-204998/bpm-online-CRM-vs-Bigin-by-Zoho-CRM) [SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.25 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $58/month Price $50/month 4.2 Features 4.3 3.8 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/77372-157279/SAP-CRM-vs-Dynamics-365) [Creatio CRM](https://www.capterra.com/p/130149/bpm-online-CRM/)[4.74 (149)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) vs [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (607)](https://www.capterra.com/p/210630/Kylas/reviews/) $40/month Price $250/month 4.7 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/130149-210630/bpm-online-CRM-vs-Kylas)