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Marketing, sales and customer service teams in any size organization.
Enterprises, MBs, Non-Profit Organizations, Government, etc...
It is best to know that this software is best to promote paperless documentation and the users being able to work on it while staying at home.
Massive implementation and our users hate it. Struggle with performance issues and complexity of logic.
I had the chance to work in a BPO with this Software and it is really robust and offer great customization for the account needs.
The speed of searches is slow at times with users stuck seeing spinning wheel notoriously known as 'wheel of death.
Great program, easy to use, easy to navigate, and use reporting to your benefit. Agents, customers, and management all love SAP CRM.
The U/I is atrocious is difficult to navigate even for young tech savvy people.
Machine learning and intelligent automation help you engage and sell.it has so many options, customer interaction is seamless and the software is excellent for me.
Horrendous U/I and immensely slower to operate than competitors.
Great product that integrates with a webage to provide seamless training, pretty simple to use. Great concept that uses the actual love system.
They will NOT let you out of your multi-year contract. That alone should be a cautionary tale for the consumer.
Has very good customization capabilities. Provides a good UX to build and design your walkthroughs and announcements.
Clunky to set up and our trainer got certified, only to find then that the prescribed way of using the product was wrong, which resulted in slower last times for our app. Difficult to determine ROI.
I like the ability to style almost everything as I would like it to appear in the app (although you must have a good CSS knowledge too).
Once activated, it doesn't allow you to leave until you are done with all of the little pop up screens. It is a useless piece of tech.
We love the fact of creating videos for our software and their customer service is amazing, very proactive people.
Our only complaint is really our own fault. The system relies on static “tags” that our software doesn’t have.
Speaker 1: My name is Scott. I'm a Manager. I give SAP Customer Experience a five and a five. And for more reviews about this, look below. In my day-to-day, I use SAP just to manage my inventory, to make sure that the levels are... you're down, not up. And also, it gives me very good cost savings, as well. What I like about SAP is the usability of it. The fact a lot of companies do use it, so you have the integration between company to company works out, and you have the polling of all the information from other departments. Yeah, the one thing I do not like about SAP is just how clicky it is. So, I wonder if they could actually lessen the clicks on how to get from one thing to the next.
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SAP Customer Experience
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