# Compare SAP Customer Experience vs Act! 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare SAP Customer Experience and Act! based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/77372-175860/SAP-CRM-vs-Act

---

# SAP Customer Experience vs Act! Features and Cost Comparison

Last updated May 11th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

SAP Customer ExperienceAct!2/4 selected

[SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.3 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

[Act!](https://www.capterra.com/p/175860/Act/)[3.9 (910)](https://www.capterra.com/p/175860/Act/reviews/)

[## SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.3 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

Starting Price

$58.00/month

Value-for-Money

4

Functionality

4.2

Ease of Use

3.8

Customer Service

4.2

Reviews Sentiment

Based on [245 reviews](#user-reviews)

Positive

206

Neutral

27

Negative

12

[## Act!](https://www.capterra.com/p/175860/Act/)[3.9 (910)](https://www.capterra.com/p/175860/Act/reviews/)

Starting Price

$30.00/month

Value-for-Money

3.9

Functionality

3.9

Ease of Use

3.9

Customer Service

3.6

Reviews Sentiment

JS

Based on [910 reviews](#user-reviews)

Positive

651

Neutral

107

Negative

152

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 17,574 reviews from crm software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

61%Fit

Missing features

Feature ratings

Data Security

NA

Contact Management

4.3

Lead Management

4.4

Sales Pipeline Management

4.3

Activity Dashboard

NA

77%Fit

High performer

Feature ratings

Data Security

4.5

Contact Management

4.3

Lead Management

4.0

Sales Pipeline Management

4.0

Activity Dashboard

4.2

User satisfaction

User satisfaction

4.3

User reviews[245](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

Ease of use

3.8

Functionality

4.2

Value for money

4.0

Customer support

4.2

User satisfaction

3.9

User reviews[910](https://www.capterra.com/p/175860/Act/reviews/)

Ease of use

3.9

Functionality

3.9

Value for money

3.9

Customer support

3.6

Price starts from

Price starts from

$58Per User, Per Month

-   Free version
-   Free trial

Price starts from

$30Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Marketing, sales and customer service teams in any size organization.

Best for

Act! Advantage is a front-office CRM solution that unites sales, marketing, and customer management in one affordable platform to help you stay organized, and turn relationships into results.

## User reviews

Pros & cons

AB

Angelica B.

university Intern

> "A unified view of customers across all touchpoints is made possible by its strong customer data management capabilities, enabling tailored and targeted interactions."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4872390)

WE

WILLIAM E.

QA Specialist

> "User friendly is not a term that comes to mind when thinking of this software."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6772821)

Alex P.

System Analyst.

> "It gives us the ability to establish closer and stronger ties with our customers that will last over time, it allows us to collaborate with each of our functional business areas to provide a better..."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4880683)

AB

Angelica B.

university Intern

> "The implementation procedure can be difficult and time-consuming, necessitating knowledge and careful planning."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4872390)

Alex P.

System Analyst.

> "The experience has been really good from the first interaction, it provided us with the ability to establish closer and more consolidated ties with our customers, SAP allowed us to create..."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4880683)

VR

Verified Reviewer

AS

> "The platform can have features that are not that great, like email."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6241567)

JF

Jon F.

Manager

> "Overall with a correct strategy and strong understanding of the sap customer experience suite we have been able to deliver value to clients."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6501633)

DAC

Darryl A C.

Business Development

> "Doesn’t seem to tax my server much"

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6190602)

LL

Lundi L.

Customer Service

> "SAP is one of the best tool to use on customer service and it gives clear understanding of whats going on on the account as it give you the error messages when something went wrong."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6179465)

VR

Verified Reviewer

Freelancer

> "The User Interface of SAP is quite complex especially for newbies who are not techie although if you have an experience in Customer Service you will somehow get the hang of it somehow as time goes by..."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4300078)

AB

Angelica B.

university Intern

> "The program turned out to be a useful tool because it allowed for individualized interactions with clients and gave us a unified perspective of their journey."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4872390)

JH

Jennifer H.

Sales and Marketing Specialist

> "Only one aspect of SAP Customer Experience irritated me: its high price in comparison to competing customer relationship management platforms."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4631304)

JF

Jon F.

Manager

> "SAP Customer Experience when integrated and implemented properly is incredible."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6501633)

MM

Matjaz M.

QA, support

> "Mobile support not done properly."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4218536)

IA

Isaac A.

network architect

> "As I have said before, as a future network engineer I have had the opportunity to use SAP Customer Experience to optimize the management of the customer experience in a small company with my team,..."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4800121)

VR

Verified Reviewer

Research assistant

> "Cant reach a live person on phone."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___2960389)

IA

Isaac A.

network architect

> "Also another pretty good point about this tool was that it provided us with powerful analysis and reporting tools, which allowed us to gain valuable insight into the performance of their customer..."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4800121)

RS

Raphael S.

Teller

> "However, it sometimes bugs. When we change certain info and click save, sometimes the information is not always updated."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___2220544)

[View Reviews](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

JS

Jack S.

Owner

> "Full data management / CRM making it easy to systematically process the collection, storing, updating and utilizing..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7054063)

BC

Brian C.

Director

> "By tying our database to online forms, we increase the risk of bad info overwriting good data."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7118161)

DS

Dominic S.

Financial advisor

> "The contact management features are especially helpful, allowing us to keep detailed records of client interactions,..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7140809)

PR

Paul R.

sales manager

> "Sometimes the phone connection is a little hard to hear and the screen were you need to add new contacts can be..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7145195)

JW

Janet W.

President

> "What I like best is the fact that I can find ANYTHING in my database in seconds - before someone finishes telling..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7114606)

DM

Daniel M.

President

> "We are being slowly pushed into a cloud service that does not integrate well with how we store documents."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7142090)

DM

Dan M.

President

> "Their technical teams have repeatedly demonstrated an extraordinary willingness to solve problems completely—whether..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7142909)

KE

Kari E.

CEO

> "Using ACT for marketing and setting up work flows for email campaigns is not the most user friendly feature."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7153390)

RT

Ron T.

Owner

> "I need to use my CRM even when I do not have acces to internet, and ACT is the only company I know of that offers a..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7051782)

LT

Lydia T.

Chief of Staff

> "They then hung up on our internal I.T. guy when they got confused, and then lied about it in the log notes; saying "he..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7145927)

LT

Lydia T.

Chief of Staff

> "I am giving 2 stars instead of 1 because the customer success department is decent. As mentioned, if there weren't 34..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7145927)

TG

Tyler G.

Director of Business Development

> "Also, the I beleive texting out of ACT should not be a feature that I need to pay extra for. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7135262)

DM

Dan M.

President

> "As of 2026, this represents a 29-year business relationship—one of the longest and most important professional..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7142909)

LT

Lydia T.

Chief of Staff

> "Formatting issues with the notes section, and constant glitching."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7145927)

PR

Paul R.

sales manager

> "The productivity and efficiency has freed up time to focus on getting more customers and service my current customers..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7145195)

AH

Andres H.

Sales Engineer

> "Crashes my outlook and often loses setting with Google Integration."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7142777)

RP

Rachel P.

Business Assistant

> "The amount of customization and details you can add to an email makes our emails unique. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7135346)

JF

Jennifer F.

Owner

> "The issues with time it takes screen to change when completing activities."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7140286)

BN

BRAD N.

SALES ENGINEER

> "This new form of note taking tool has helped to keep me on track with all of my customers."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7081335)

LB

Lori B.

president

> "I can't get it to sync with my Google calendar--just doesn't work."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7141576)

AP

Andrew P.

VP

> "At first it was an adjustment with the cloud base system but now i like it because i can access on my phone, tablet..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7135256)

VT

Vanessa T.

School Board President

> "Also having trouble figuring out a way to NOTE all at once and then delete those from a lookup."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7136965)

JM

James M.

REALTOR

> "The pro I like the most about Act is the customer tables, however I am still learning how to effectively design and..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7123845)

RD

Regina D.

Administrator

> "The way the group emails feature works is less than idea."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7135427)

KW

Kevin W.

Manager

> "I like the software's ability to track my emails to clients for future reference."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7079631)

SM

Scott M.

Managing Director

> "It not always accessible and sometimes locks us out for no reason so needs a customer service call."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7068325)

KE

Kari E.

CEO

> "I appreciate having the capability of synchronizing updated information to the cloud."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7153390)

RD

Regina D.

Administrator

> "For example, when using a mail merge, the formatting can be strange."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7135427)

BR

Barbie R.

Office Manager

> "I love being able to have all my contacts and information about my contacts all in one app."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7135231)

PR

PAUL R.

President

> "Act does not work well with the new version of MS Outlook."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7140394)

KW

Kevin W.

Manager

> "In my business, tracking calls and setting meetings is very important."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7079631)

JR

Jim R.

Regional VP Sales, NA

> "Sometimes the features don't work properly requiring a restart."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7140174)

RW

Robert W.

Owner

> "Additional features that support my marketing efforts and the improved Outlook integration are real time savers."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6856052)

KA

Kevin A.

Sales

> "The desktop version is a very old format and data can be old."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7140390)

MF

Myles F.

Applications Engineer

> "I had to make some major changes (users and setup), and my Customer Service Rep was fantastic. Once he started, we..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7118197)

DB

Danny B.

Recruiter

> "It has been one problem after another including an update that changed all the search functions without getting so..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6837404)

BG

Bev G.

Director

> "We don't currently use it to it's full potential but are loving the way we can customise it to suit our business. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7122838)

VR

Verified Reviewer

Regional Sales Manager

> "Slow operating and outdated, needs to be updated to join the 21st century."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7110141)

KE

Kari E.

CEO

> "The ACT desktop version is simple and easy to use for looking up contacts, taking notes, and generating pipeline..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7153390)

WC

William C.

Owner

> "Dont like the $30 monthly fee to access my data. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7153608)

JL

Jeffrey L.

FA

> "The product provides an excellent way to maintain a list of contacts."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7082918)

JR

James R.

President

> "I have trouble if I have to move fields around."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7088048)

MR

Micky R.

Operations Manager

> "I recommend it to my clients and usually setup a custom contact screen and fields for them."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7139649)

MT

Mike T.

Vistage Chair

> "I feel like I am sitting forever and often go to other tasks during wait."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7140154)

Kevin H.

Sr. Registered Client Service Associate

> "Sharing a calendar and viewing others event is helpful."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7136807)

JB

John B.

Senior Vice President

> "Don’t like high price increase after using for so many years with no assistance from ACT."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7140665)

TR

Tammy R.

Admin Sales management

> "I am able to use it for organizing out data for the most part."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7135260)

MR

Micky R.

Operations Manager

> "A few bugs that have been around for years and never fixed."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7139649)

KA

Kevin A.

Sales

> "Have used Act to keep up with vendors and customers, and the history is invaluable."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7140390)

JR

James R.

Business owner

> "Until two weeks ago there were 45 items on the list as well as screen grabs showing the error messages and bizarre..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6451770)

MC

Marianne C.

Office Manager

> "Customer Support is responsive understandable and easy to understand when trying to provide support for complex problem"

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7140642)

MH

Mike H.

Sales Manager

> "The Marketing Automation component seems difficult to use."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7135269)

NA

Nita A.

Secretary

> "ALSO LOVE that when I do have an issue, I can call in and get a real English speaking person."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7136794)

TF

Thom F.

Owner

> "I wish they had longer hours or 24/7 because of my schedule I work with people all over the world and sometimes wind..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6629605)

MR

Micky R.

Operations Manager

> "Having groups and fields really make it possible to do so much."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7139649)

LB

Lori B.

president

> "The cloud version is clunky."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7141576)

AH

Andres H.

Sales Engineer

> "Good for keeping track of custoemrs"

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7142777)

RP

Rachel P.

Business Assistant

> "Customer Service can be hard to understand at times."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7135346)

VT

Vanessa T.

School Board President

> "Customer Support was great when we were having trouble installing due to our internet."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7136965)

JM

Janet M.

Real Estate Broker

> "As a result, I often have to end the call and try again until I reach someone who can help."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7002106)

DM

Dan M.

President

> "For nearly 30 years, ACT! has been one of the most valuable business relationships I’ve had—including compared to my..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7142909)

NL

Nick L.

VP

> "I don't like having to be online to access it. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7142080)

BG

Bev G.

Director

> "I had used Act many years ago and loved it. When it came to us needing CRM, we had tried a couple of free ones that,..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7122838)

TG

Tyler G.

Director of Business Development

> "The marketing automation is not easy to work with. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7135262)

RU

Russ U.

Representative

> "I find it very easy to schedule activities and maintain contact with the important people in my life!"

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7151350)

MR

Micky R.

Operations Manager

> "I love the desktop but really hate the online version."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7139649)

TR

Tammy R.

Admin Sales management

> "Easy to organize lists once created for sorting and selection."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7135260)

FL

Frank L.

Owner

> "There's no integration between it, and Google Contacts, or the integration is not comprehensive..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6642410)

SB

Shonna B.

Office administrator

> "I have used ACT for over 10+ years and the upgrade is a huge difference from the old 16 version."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7090828)

JR

James R.

Business owner

> "For example having to restart the program 11 times in one eight hour period of time because it crashed.... among many..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6451770)

NL

Nick L.

VP

> "I like that it keeps me organized and can set meetings. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7142080)

TF

Thom F.

Owner

> "The mobile app for your phone is not up to the high standards that I have come to expect from act for over 30 years."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6629605)

AP

Andrew P.

VP

> "The tech and support team respond fast to inquires and any help i may need!"

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7135256)

LB

Lori B.

president

> "Tech support told me there is no fix for this."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7141576)

NA

Nita A.

Secretary

> "I like the automatic saving feature best."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7136794)

SS

Shawna S.

Senior Manager Marketing and Business Development

> "It can sometimes be a little buggy, especially at the company level and the marketing automation."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6771216)

LB

Lou B.

Director

> "The product is very easy to work with and is continually updating to make using the database even more efficient."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7136739)

SB

Stephen B.

CIO

> "a year ago, and no one has reached out to us from the client success team (or an equivalent) to check on us or figure..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6647306)

DM

Dan M.

President

> "ACT! is far more than just a CRM to my business—it has been a foundational operational tool for nearly 30 years."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7142909)

LE

Lance E.

Owner

> "My frustration was so high that I started contacting members of the ACT management team, up to including the..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6509749)

[View Reviews](https://www.capterra.com/p/175860/Act/reviews/)

## User interface

[SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)

4.25 (245)

[Act!](https://www.capterra.com/p/175860/Act/)

3.89 (910)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

SAP Customer Experience

13/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/77372/SAP-CRM/#features)

Act!

Top features

36/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/175860/Act/#features)

### Recognition

No recognitions have been awarded to SAP Customer Experience

Act! is recognized as a top-rated tool in 5 Capterra Shortlist reports

### Deployment & support

SAP Customer Experience

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Act!

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

SAP Customer Experience

-   By SAP
-   Located in Germany
-   Founded in 1999

Act!

-   By Act!
-   Located in United States
-   Founded in 1987

## Popular Comparisons

[SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.25 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,784)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$58/month

Price

$25/month

4.2

Features

4.4

3.8

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-77372/Salesforce-vs-SAP-CRM)

[Act!](https://www.capterra.com/p/175860/Act/)[3.89 (910)](https://www.capterra.com/p/175860/Act/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,784)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$30/month

Price

$25/month

3.9

Features

4.4

3.9

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-175860/Salesforce-vs-Act)

[SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.25 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$58/month

Price

$39/month

4.2

Features

4.4

3.8

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/77372-164283/SAP-CRM-vs-Zendesk)

[Act!](https://www.capterra.com/p/175860/Act/)[3.89 (910)](https://www.capterra.com/p/175860/Act/reviews/)

vs

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.52 (4,459)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

$30/month

Price

$20/month

3.9

Features

4.4

3.9

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/152373-175860/HubSpot-CRM-vs-Act)

[SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.25 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,785)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$58/month

Price

$15/month

4.2

Features

4.6

3.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/77372-102188/SAP-CRM-vs-LiveAgent)

[Act!](https://www.capterra.com/p/175860/Act/)[3.89 (910)](https://www.capterra.com/p/175860/Act/reviews/)

vs

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,974)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

$30/month

Price

$14/month

3.9

Features

4.3

3.9

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/155928-175860/Zoho-CRM-vs-Act)

[SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.25 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$58/month

Price

$25/month

4.2

Features

4.5

3.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-77372/LiveChat-vs-SAP-CRM)

[Act!](https://www.capterra.com/p/175860/Act/)[3.89 (910)](https://www.capterra.com/p/175860/Act/reviews/)

vs

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,823)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

$30/month

Price

$50/month

3.9

Features

4.3

3.9

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/157279-175860/Dynamics-365-vs-Act)

[SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.25 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,438)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$58/month

Price

$19/month

4.2

Features

4.3

3.8

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/77372-124981/SAP-CRM-vs-Freshdesk)

[Act!](https://www.capterra.com/p/175860/Act/)[3.89 (910)](https://www.capterra.com/p/175860/Act/reviews/)

vs

[Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (731)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

$30/month

Price

$7/year

3.9

Features

4.5

3.9

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/175860-204998/Act-vs-Bigin-by-Zoho-CRM)

[SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.25 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

vs

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,823)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

$58/month

Price

$50/month

4.2

Features

4.3

3.8

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/77372-157279/SAP-CRM-vs-Dynamics-365)

[Act!](https://www.capterra.com/p/175860/Act/)[3.89 (910)](https://www.capterra.com/p/175860/Act/reviews/)

vs

[eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/)

$30/month

Price

$20/month

3.9

Features

4.3

3.9

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/152769-175860/eWay-CRM-vs-Act)