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Marketing, sales and customer service teams in any size organization.
Act! empowers small and midsize businesses to build and manage client relationships and leads, so you always have your pipeline of new, repeat, and referral business under control.
It is best to know that this software is best to promote paperless documentation and the users being able to work on it while staying at home.
Massive implementation and our users hate it. Struggle with performance issues and complexity of logic.
I had the chance to work in a BPO with this Software and it is really robust and offer great customization for the account needs.
The speed of searches is slow at times with users stuck seeing spinning wheel notoriously known as 'wheel of death.
Great program, easy to use, easy to navigate, and use reporting to your benefit. Agents, customers, and management all love SAP CRM.
The U/I is atrocious is difficult to navigate even for young tech savvy people.
Machine learning and intelligent automation help you engage and sell.it has so many options, customer interaction is seamless and the software is excellent for me.
Horrendous U/I and immensely slower to operate than competitors.
Act! has improved our team collaboration, increased our sales through better process management and reporting. Our team love using Act! as it is simple and easy to understand.
The tech support is horrible and the sales people are misleading (so as to not call them liars).
Act is a very powerful CRM solution. It has many functions and capabilities that are just fantastic to use.
EVERYTHING, But Customer Service is the WORST I've explained the same story ATLEAST six times, I've been talked down to, transferred, lied to about follow-ups and flat out disrespected by your team.
I like the fact that a team of 5 can share effectively in real time, I like the ease of changing layouts and adding fields, and with Seamless the ablity to easily prdcue high quality documenation.
I have been dead in the water all morning today, it is now noon. I am currently on hold waiting for a tech to explain my inability to log in today.
1st of all Act! customer, service is off the charts great. Always so friendly and helpful.
Act Marketing Automation does not work. We have battled with trying to get this working for over two years with appalling customer support and still no resolution.
Speaker 1: My name is Scott. I'm a Manager. I give SAP Customer Experience a five and a five. And for more reviews about this, look below. In my day-to-day, I use SAP just to manage my inventory, to make sure that the levels are... you're down, not up. And also, it gives me very good cost savings, as well. What I like about SAP is the usability of it. The fact a lot of companies do use it, so you have the integration between company to company works out, and you have the polling of all the information from other departments. Yeah, the one thing I do not like about SAP is just how clicky it is. So, I wonder if they could actually lessen the clicks on how to get from one thing to the next.
Rick: Hi, I'm Rick. I own a construction company. I would give Act! five out of five stars. For more reviews like this, click below. Act! was solving the problem of keeping track of all of our contacts, potential sales customers, and just allowing us to keep in touch with them. The best thing about Act! is how well it works on my phone. I don't need to be in front of my computer in an office to use Act!. I just pull it up on my phone and I'm good to go. The only thing that kind of was not perfect about Act! was they weren't always upgrading the app fast enough, but the app, as a whole, it was really great. Every so often I would just want to see an update to the app and it would take an extra month or two, but we would always get all the updates we needed.
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SAP Customer Experience
Act!
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