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SAP Customer Experience vs Sage CRM: Which is a better fit?

Updated on October 6th, 2024
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Summary
Key features rated by users
Features selected based on 14,166 reviews from CRM users.
% Fit
Missing features
Feature ratings
Data Security
NA
Contact Management
4.3
Lead Management
4.3
Sales Pipeline Management
4.3
Reminders
NA
% Fit
Missing features
Feature ratings
Data Security
NA
Contact Management
NA
Lead Management
NA
Sales Pipeline Management
NA
Reminders
NA
User satisfaction
4.3
User reviews248
Ease of use
3.8
Functionality
4.2
Value for money
4.0
Customer support
4.2
3.5
User reviews69
Ease of use
3.2
Functionality
3.5
Value for money
3.4
Customer support
3.5
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Marketing, sales and customer service teams in any size organization.

Not provided by vendor

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-7a69c074-a963-4c6f-3bf3-08d98ab7c416
Scott M
Owner
5.0

Speaker 1: My name is Scott. I'm a Manager. I give SAP Customer Experience a five and a five. And for more reviews about this, look below. In my day-to-day, I use SAP just to manage my inventory, to make sure that the levels are... you're down, not up. And also, it gives me very good cost savings, as well. What I like about SAP is the usability of it. The fact a lot of companies do use it, so you have the integration between company to company works out, and you have the polling of all the information from other departments. Yeah, the one thing I do not like about SAP is just how clicky it is. So, I wonder if they could actually lessen the clicks on how to get from one thing to the next.

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User interface
77372 video thumbnail}
1 Video
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4 screenshots
227247
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
Alerts/Notifications
388
Important

SAP Customer Experience

Top Features
11/37
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Calendar Management
  • Customer Journey Mapping
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Data Security
  • Document Storage
  • Drag & Drop
  • Email Marketing
  • Email Templates
  • Lead Capture
  • Lead Scoring
  • Marketing Automation
  • Multi-Channel Communication
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Sales Reports
  • Segmentation
  • Task Management
  • Territory Management
  • Third-Party Integrations
  • Workflow Management
  • Campaign Management
  • Contact Management
  • Email Management
  • Forecasting
  • Interaction Tracking
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Mobile Access
  • Reporting/Analytics
  • Sales Pipeline Management
See All features
Hide CRM Software Features -

Sage CRM

1/37
Show CRM Software Features +

SAP Customer Experience

--

Sage CRM

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SAP Customer Experience
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Sage CRM
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SAP Customer Experience
  • By SAP
  • Located in Germany
  • Founded in 1999
Sage CRM
  • By Sage
  • Located in United Kingdom
  • Founded in 1981
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