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Our clients are associations that want full service from start to launch. They need a system that is highly-configurable and can accommodate customizations (if needed).
Novi AMS is particularly well suited for associations using QuickBooks.
It has made updating and keeping our site fresh very easy. The online web forms work great for our professional development grants program and the sign-up system for our workshops is great.
After speaking with a variety of firms regarding the project only to be met with disappointing results or sticker shock, we discovered Exware.
Exware's multiple out-of-box tools and functions were a great start for our company. After a complex and successful build, we now have a functioning, multi-purpose tools to expand our business.
We made a fundamental error at the beginning - we should have provided our entire database to Exware before any work began - we would have eliminated a bunch of growing pains, had we done that.
Our finished product has been well-received by our members and is a wonderful tool for our staff in our day-to-day work. Without hesitation, I recommend Exware highly.
I shied away from large all-in-one systems as I had previously found them difficult to customize and they generally weren't easily adaptable.
The development process was detailed, planned and executed according to expectations and many of the custom features we desired were made a reality through the hard work of their outstanding team.
The staff is also great, the take concerns seriously which I really appreciate and try to provide a fix if possible. Sending invoices is also super easy to do and quick which I love.
Anytime you change systems it is frustrating. They have less features than our previous AMS, but sometimes less is more.
I love Novi AMS and the excellent and outstanding service I receive from one of the best teams in the country.
The only complaint I would have is the initial cost, but over time It will pay for its self. You pay the first year upfront and a hefty onboarding fee.
The overall experience has been great, from the design implementation and development of the integration was great.
Sometimes I find the report criteria confusing, but it is probably just above my understanding level.
There are several training opportunities, including an extremely comprehensive online help tool to help staff learn the system. Novi support staff are very responsive and helpful.
The eCommerce has been difficult for us to work with, but our needs are out of the norm.
Shamilah U.: I'm Shamilah, I'm the Director of Member Services. I rate Novi AMS a five. For more reviews like this, please click below. We use Novi to manage our membership and also for invoicing purposes, for events, for website material management. We utilize Novi for all of that as well as to communicate with our membership and prospective members as well. One of the main things I love about Novi AMS, I truly love the customer service as this is a new software for our company and really seeing how hands on the customer service representatives are with making sure that we fully understand the capabilities that Novi AMS has and how to use it to the best of our ability, but also making sure we're maximizing our usage of Novi. Truly love it, and it's very user friendly, very beginner friendly. It's very easy to use, it really does make our day-to-day so much easier. One of the things that Novi AMS can improve on, even though it is a really great software, is truly how to pull reports based on various company needs and really organizing those reports and making sure that they're easy to access, easy to customize.
Prioritize real-user-identified key features according to your needs to find your best fit.
Exware Association Management
Novi AMS
Top FeaturesExware Association Management
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Novi AMS
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