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Repair shops looking to improve their productivity & profitability! Bay-master has many features that help you maximize profits and stand out from your competitors!
ERP software for industrial field service companies like air compressors, generators, boilers, car wash equipment, fire sprinkler systems, and more. Ideal for companies with 10-500 employees.
The customer support in this program is awesome. The technicians are friendly, you get to talk right to a person, and they are very knowledgeable about the program.
The new vehicle selection menu is terrible compared to the old full screen version, it's bad enough we don't even use it when booking appointments any more.
I love that using Baymaster is easy - for example looking up a service history is at your fingertips. This is especially useful when a customer is on hold or at your service counter.
Using the cloud will be a disaster identity theft, theft of intellectual property and not being able to access the program when the internet crashes will be some of the problems.
Their support staff is excellent and responsive to all of my needs. A recently released cloud version includes small changes that overall make it better than the old version.
The online version lost quite a few functions my shop used from the pervious version.
The texting feature found on both versions is great way to improve customer communication and efficiency with very little effort.
I had trouble with the internet version. It would not close end of day without locking up.
Overall this system is a great fit for us. Behind this platform is wonderful customer service that does a fantastic job of responding to any issues.
The biggest complaint overall is when Servio is slow.
I really like how user friendly it is and how easily accessible it is. I think the search functionality is probably my most liked feature because there are a lot of options.
Inability to import/batch items across the entire platform.
The ability to reach out for help is very easy and the team is great with responding. You might not always get the answer you want but they explain the reasons and are always there to help.
Having several service vehicles made it extremely difficult to manage our parts inventory with our previous system. We also had to estimate equipment depreciation.
I send tickets to the support team daily whether for advise, suggestions, questions or issues and they are awesome to work with. They are very timely and do their best to provide detailed information.
No con, except the price. I should be paying more.
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Top FeaturesFieldServio
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