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Serves mid to large organizations with the need to manage complex donor relationships. Typical customers have anywhere from 30,000 to over a million constituent records in their database.
Bonterra Guided Fundraising (formerly Network for Good) helps small and growing nonprofits build strong donor relationships that advance their missions with simple, smart fundraising software.
The best thing about this software is truly the support you get from the Agilon staff because if you have an issue, they will do whatever they can to remedy it. Their daily Helpdesk is fantastic.
I do feel have many complaints. Sometimes I have trouble filtering when trying to find names but it could be my lack of expertise.
Customer service ranks at the top for me. Agilon has always exceeded expectations in providing help in a friendly, courteous, prompt and positive way.
Also non data entry staff refuse to learn the product and they complain about it not working.
I really enjoy the ease in which I can access prospect information from my phone. It's also easy to synch plans on my calendar.
No API, and the built-in support for querying is cumbersome, unintuitive, and enough of a pain to work with that I just dig into the database directly for our reporting.
They have a wide variety of functionality, especially with report distribution and validation of new data coming into the system, which I truly love. Data entry processes are clean and easy to follow.
The email production software is a little clunky. It is frustrating that the page doesn't move with the user (the WYSIWYG tool bar) and dropping images into place can be a challenge.
Network for Good enables us to have various campaigns and accept payment, with the software automatically integrated so we save time not having to manually enter every donation.
My initial training/on-boarding was complete chaos and I was fearing I had made a terrible mistake in deciding on this route.
Network for Good is aesthetically pleasing and makes every effort to be clear in where data is held. The live graphics of fundraising goals and the website integration are amazing.
We've had a lot of problems with dupes and figuring out the best way to dispose of dead records. Sometimes, all the information isn't there.
Easy to see my donors and see if they were acknowledged for their donations. The layout is great and the ease to enter donations and write and use acknowledgements is wonderful.
Trouble inputting contact info so that it conveys to the different media - email, paper mail, text salutations.
Network for Good has an easy to use reports and filters with it’s own built in email platform. They have great, easily accessible customer service.
I'll let you know once I figure this out because I haven't encountered a problem yet.
Melissa: Hi, I'm Melissa, executive director of Townspeople, and I would rate Bonterra as a five out of five. Before Bonterra, we were using Salesforce, which just was not user-friendly for what we needed. It required too much the customization and development. We wanted something that was more intuitive and Bonterra met those needs. We chose Bonterra because it was incredibly easy to set up. The team that was assigned to us was super friendly and approachable and accessible. It's really easy to use and also very affordable, and we're a small nonprofit, so that was huge for us. Getting started with Bonterra was incredibly easy. I've looked at other systems before and they project out two months implementation, and we were ready to go in less than a week. They mapped out all the steps for us and were willing to hold our hands through each one, and it integrates with a lot of the systems we already used. And so, it was easy to complete those integrations and watch the online trainings and make sure that the teams were all ready to go to use it. My advice for anyone looking to check out Bonterra would be to talk with their customer service and their team. They're very open to talk to you about whether the product will work for you based on your needs, and they're really honest with us, and I appreciated that. I've talked with other systems that try to talk down about other systems, and they weren't like that at all. They appreciated the good and what everyone has to offer, and really we're trying to make sure whether they were a good fit for us. So that went a long way for me and for Townspeople.
Agilon One Donor CRM
Bonterra Guided Fundraising
Top FeaturesAgilon One Donor CRM
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Bonterra Guided Fundraising
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