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Serves mid to large organizations with the need to manage complex donor relationships. Typical customers have anywhere from 30,000 to over a million constituent records in their database.
OneCause has helped more than 14,000 nonprofits raise $8B for their causes. We support organizations of any size and offer various packages to meet their specific needs and budgets.
The best thing about this software is truly the support you get from the Agilon staff because if you have an issue, they will do whatever they can to remedy it. Their daily Helpdesk is fantastic.
I do feel have many complaints. Sometimes I have trouble filtering when trying to find names but it could be my lack of expertise.
Customer service ranks at the top for me. Agilon has always exceeded expectations in providing help in a friendly, courteous, prompt and positive way.
Also non data entry staff refuse to learn the product and they complain about it not working.
I really enjoy the ease in which I can access prospect information from my phone. It's also easy to synch plans on my calendar.
No API, and the built-in support for querying is cumbersome, unintuitive, and enough of a pain to work with that I just dig into the database directly for our reporting.
They have a wide variety of functionality, especially with report distribution and validation of new data coming into the system, which I truly love. Data entry processes are clean and easy to follow.
The email production software is a little clunky. It is frustrating that the page doesn't move with the user (the WYSIWYG tool bar) and dropping images into place can be a challenge.
Not only does it have the best aesthetics and options for design, it's seamless in its reporting and analytics.
Using OneCause - as an administrator or end user - is unintuitive. The design is poor and users receive unintelligible error messages.
Their customer service was good and the training was also good. I would recommend to someone needing a robust system.
Customer support the day of event was difficult to get in touch with which caused much anxiety.
We loved that we could stream our virtual event from the registration page. The ease of use in adding auction items was excellent.
Somewhat expensive and the customer service is somewhat weird.
The best asset that OneCause has is the people that work there. Every question is quickly answered, and the phone support staff seems genuinely excited about helping.
The cost makes us stop and consider alternative products every once in a while.
Rachael: Hi, my name is Rachael. I'm the event fundraising manager for Make-A-Wish Missouri & Kansas, and I would rate OneCause at a level of five. I use OneCause for all of our internal fundraising needs. So everything from auctions to raffles, to live auctions, and just anything in between. My favorite thing about OneCause is that it's seamless. There are so many capabilities all in one program and it makes it very much a worry-free process for me. The only thing that I would change about OneCause is the descriptions underneath the reports that we pull so that we can pull the information that we're needing a lot faster.
Agilon One Donor CRM
OneCause
Top FeaturesAgilon One Donor CRM
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