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Serves mid to large organizations with the need to manage complex donor relationships. Typical customers have anywhere from 30,000 to over a million constituent records in their database.
Donorbox supports over 100K+ global organizations and individuals, including non-profits, charities, schools, churches, open-source projects, and medical research groups.
The best thing about this software is truly the support you get from the Agilon staff because if you have an issue, they will do whatever they can to remedy it. Their daily Helpdesk is fantastic.
I do feel have many complaints. Sometimes I have trouble filtering when trying to find names but it could be my lack of expertise.
Customer service ranks at the top for me. Agilon has always exceeded expectations in providing help in a friendly, courteous, prompt and positive way.
Also non data entry staff refuse to learn the product and they complain about it not working.
I really enjoy the ease in which I can access prospect information from my phone. It's also easy to synch plans on my calendar.
No API, and the built-in support for querying is cumbersome, unintuitive, and enough of a pain to work with that I just dig into the database directly for our reporting.
They have a wide variety of functionality, especially with report distribution and validation of new data coming into the system, which I truly love. Data entry processes are clean and easy to follow.
The email production software is a little clunky. It is frustrating that the page doesn't move with the user (the WYSIWYG tool bar) and dropping images into place can be a challenge.
Fantastic, I've worked with 3 other donation platforms and this one is by far the best value, best experience for me as an admin, and best experience for our donors.
Money was held for a long time, may have cost me the election as a small grassroots candidate. Stripe fees were also terrible.
The more I use it, the more I appreciate it's powerful reporting, ability to segment supporters and the fact it can be integrated into other packages like Zapit.
Having to define my business and name an Executive Person was complex - and loading a .pdf for a utility bill kept failing (I had to make it a .jpg!).
Ease of creating campaign pages. Donor managementeasy to pull reportsrecurring donation portal is super helpful set upflow of site is easyvery responsive support team.
I would also settle for some sort of phased fee structure. As much as I like running no charges for months when we raise less than $1000, if we raise $1001 we get charged 1.5% for the full amount.
Donorbox can be used directly or as accessed through our website. The implementation was a piece of cake thanks to the superb support and great documentation.
Limited in features to be fully functional with more current needs.
Anna: Hi. I'm Anna, the creative designer with Our Simply Design, and I used Donorbox and would rate it five stars. Before Donorbox, we used the typical credit card apps, Stripe, Square, all of those things, but they felt very impersonal and you were charged a fee. So even when the client gave you a great amount, you still lost a tiny bit, and that's money being taken from your nonprofit. And we wanted the chance to take all of the money that our clients were giving us to get back to our nonprofits. So Donorbox gives you that option, and it's a great way to get all the money out there for your nonprofits and let the client choose how much they want to help and give to you. So as a website designer, one of my clients came to me and said, "Hey, can we add Donorbox to our website?" And I said, "Of course." So I added it, and as I did that, I did a lot more research about Donorbox because I don't want to use something that might cause problems later down the line with the website, and really loved all the great features that it offered, how personal it is, that you can set up a little web landing page with your event and have them donate to you. And it just felt personal and real, and that's what you want with the connection for your nonprofit. Donorbox, easy setup, easy to start, easy to implement, easy for your clients to use. Easy is the word, and it's not just me saying that as a web designer, but as a human being who has to learn the new technologies quickly. Donorbox was an easy fit for me and for my clients. No training really involved. We just set it up and go. If you're thinking about using Donorbox, give it a try. You're not going to regret using it, having your customers use it. It's user-friendly, easy to use, easy to set up, and you'll be glad that you did.
Agilon One Donor CRM
Donorbox
Top FeaturesAgilon One Donor CRM
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